Great for developing independence. A bit annoying at times having to confirm purchases after so many but thankful of the safety that offers under being stolen of misused by others. Quick connect to ba... Voir plus
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Lisez les avis des autres
Contacted live chat twice in the last week - both Agents, Ajendra & Pranjal were very helpful and efficient. Sorted out my issues confidently and knowledgeably. The replacement cards arrived very quic... Voir plus
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I've been using Hyperjar to help my Children manage their pocket money for about five years now and have found it has everything I need and works really well. The linked accounts, wallets and cards wo... Voir plus
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I spoke to Parth this evening who was brilliant, and even though you initially have to use a chatbot the agent takes the time to read the information which makes it less annoying. HyperJar has been in... Voir plus
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À propos de l'entreprise
À propos de HyperJar
Écrit par l'entreprise
Clearer, easier, happier money. In Jars.
HyperJar is the world’s smartest payments and planning account.
A digital version of jam-jar budgeting that makes it easier to plan, share and spend your money.
Get the money management app with bank-grade security. Budget your money with Jars and spend directly from them.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- support@hyperjar.com
- hyperjar.com
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zishan was very helpful dealing with…
Zishan was very helpful dealing with aftermath of stolen card. Thank you Zishan.
22 août 2026
Avis spontané
Réponse de HyperJar
Hi Colin,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you received helpful support during what can be a stressful situation. We understand how concerning it can be to deal with the aftermath of a stolen card, so it's great to know that your query was handled smoothly and that you felt supported throughout the process.
Providing prompt, reassuring, and effective assistance is always our goal, and we're pleased we could help when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
I had two separate issues over the…
I had two separate issues over the space of 3 days and both were resolved quickly and efficiently by Raghvendra and then Pranjal. No long wait or faff. Great customer service.
21 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that both of your issues were resolved quickly and efficiently and that you received prompt support on each occasion. Providing a smooth, hassle-free experience with no long waits is exactly what we strive for, so it's fantastic to know that our team was able to help when you needed us.
We truly appreciate your kind words about our customer service and your support.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Used Hyperjar for a couple of years now…
Used Hyperjar for a couple of years now for my children to have a card each, its been brilliant, needed to update an email address on my sons account and Sakshi couldn't of been more helpful and did it straight away for me.
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Vikki,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar has been working so well for your family over the past couple of years and that your children are enjoying having their own cards. It's fantastic to know that the app continues to support your family's money management needs.
We're also pleased to hear that updating your son's account details was quick and straightforward. Providing helpful, efficient support is always our goal, so it's wonderful to know you had such a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great for saving
Downloaded to try and save for different events, having them not attached to my bank account makes it easy to forget the moneys there so you don’t dip into the funds. Had an issue at first activating the virtual card as it didn’t appear in my manage card went onto live chat and spoke with shikha who sorted it for me straight away no issues.
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Rebecca,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar is helping you save for different events and that having your money set aside separately makes it easier to stay on track with your savings goals. It's great to know that you're finding the app helpful for managing your funds.
We're also pleased to hear that your issue with activating your virtual card was resolved quickly through live chat. Providing prompt, friendly, and effective support is always our goal, so it's fantastic to know you had a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Great Customer Service Advisor experience
Saurav listened and asked good questions. He was knowledgeable and experienced and sorted my issue out in no time.
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Brooke,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you had such a positive support experience. Providing knowledgeable, attentive, and effective assistance is always our goal, so it's fantastic to know that your issue was resolved quickly and that you felt listened to throughout the process.
We truly appreciate your kind feedback and are pleased that we could help.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Seemless product .Great for managing…
Seemless product .Great for managing childrens money and spending. Quick, fast reliable customer service from Sakshi
Thanks
21 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you're finding HyperJar a seamless way to manage your children's money and spending. Making money management simple and straightforward for families is exactly what we aim to do, so it's fantastic to know the product is working well for you.
We're also pleased to hear that you received quick, reliable, and helpful support. Providing excellent customer service is always our goal, and we're thrilled that you had such a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Parth was very professional and kind
Parth was very professional and kind, resolved my query instantly. Thanks Parth
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Parth,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your query was resolved instantly and that you found the support professional and kind. Providing friendly, efficient, and effective assistance is always our goal, so it's fantastic to know you had such a positive experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very good quick service from Zishan
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Polly,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that you received quick and helpful service and that your experience was a positive one. Providing efficient and friendly support is always our goal, so it's wonderful to know we were able to assist you promptly.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Hyperjar customer service is great.
Had to request a replacement card. Thanks to Saurav it was sorted easily.
I felt valued throughout the contact I had with Hyperjar.
21 août 2026
Avis spontané
Réponse de HyperJar
Hi Paul,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that arranging your replacement card was quick and easy and that you felt valued throughout your interaction with us. Providing helpful, straightforward support and ensuring our customers have a positive experience is always our goal, so it's fantastic to know we achieved that for you.
We truly appreciate your kind feedback and support.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Chat bot got me only so far
Chat bot got me only so far, however when Ajendra took over the chat they sorted a replacement car speedily and efficiently, thanks very much!
20 août 2026
Avis spontané
Réponse de HyperJar
Hi John,
Thank you for taking the time to leave us such a great review!
We're delighted to hear that your query was resolved quickly and efficiently. While our chatbot can help with many common questions, it's wonderful to know that our support team was able to step in and get everything sorted for you when you needed additional assistance.
Providing fast, helpful, and seamless support is always our goal, so we're pleased to hear you had a positive experience with us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Seamless and quick process
I needed to change the phone number on my child's account. I used the chat feature, and after a brief interaction with the bot, I was smoothly passed over to a live agent. They handled the change quickly and easily. The whole experience was completely seamless and hassle-free
20 août 2026
Avis spontané
Réponse de HyperJar
Hi Gillian,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that changing the phone number on your child's account was a smooth and hassle-free experience. It's great to know that, after using the chat feature, your query was handled quickly and efficiently, making the whole process seamless from start to finish.
Providing easy, effective support is always our goal, so we're thrilled to hear we were able to help when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Easy to use, great options for jars
Easy to use app, easy to setup and move funds between different accounts or sub accounts/jars. Great to be able to add child accounts and jars, as well as having their own debit cards. Great customer support.
19 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that you're finding HyperJar easy to set up and use, and that moving funds between accounts and jars is simple and convenient. It's great to know that the child accounts, dedicated jars, and debit cards are helping your family manage money with ease.
We're also pleased to hear that you've had a positive experience with our customer support team. Providing helpful and reliable service is always our goal, so it's fantastic to know we've been able to support you when needed.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Use hyper jar for all 4 of my children…
Use hyper jar for all 4 of my children and it works very well for us. Customer services are always helpful and efficient - just renewed my card, speaking with an agent called Kusum and the experience was seamless. Thank you
20 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar is working well for your family and helping you manage money for all four of your children. It's fantastic to know that you've found our customer service team consistently helpful and efficient, and that your recent card renewal was handled smoothly and seamlessly.
Thank you for your continued support. Feedback like yours means a great deal to us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Got this for my daughter
Got this for my daughter, easy to help her learn about and manage money. Amazing
19 août 2026
Réponse de HyperJar
Hi Michael,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar is helping your daughter learn about managing money in an easy and practical way. Helping young people build confidence and develop positive money habits is exactly what we aim to do, so it's fantastic to know it's working well for your family.
Thank you for your kind words and support. We're thrilled you're having such a positive experience with HyperJar.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Shikha was amazing and fixed my issue…
Shikha was amazing and fixed my issue very quick thank you
19 août 2026
Avis spontané
Réponse de HyperJar
Hi Natalie,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that your issue was resolved quickly and that you had such a positive experience with our support team. Providing fast, friendly, and efficient assistance is always our goal, so it's fantastic to know we were able to help when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
kartikeya
Great product with even better service
Had HyperJar as my son’s first bank card and not looked anywhere else. Easy to use with a helpful app and on there is a live chat for further great support, such as Pranjal who kindly and quickly sorted a replacement card when my son lost his! Thank you.
19 août 2026
Avis spontané
Réponse de HyperJar
Hi,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that HyperJar has been a great choice for your son's first card and that you've found the app easy to use. It's fantastic to know that the tools and features have helped you support your son's money management journey with confidence.
We're also pleased to hear that your replacement card request was sorted quickly and smoothly when it was needed. Providing fast, helpful support is always our goal, so it's wonderful to know you had such a positive experience.
Thank you for your continued support. If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Very helpful when my child lost her…
Very helpful when my child lost her card.
19 août 2026
Avis spontané
Réponse de HyperJar
Hi Claire,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that we were able to help when your child lost their card and that you had a positive experience with our support team. We understand how important it is to get issues like this resolved quickly and smoothly, so it's great to know we could assist when you needed us.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
AVOID AVOID AVOID
AVOID AVOID AVOID.
These thieves have held over £3000 of MY money for almost a week now. The reason? The same as every other disgruntled person here bogus “anti money laundering checks and regulations”.
When you comply and provide every piece of requested evidence there is no substance behind these baseless claims.
The compliance team, virtually non existent. How can they make you wait over 48 hours for a response? It’s absolutely abhorrent. I highly implore everyone to close their accounts and move their money to different accounts. At their will these scoundrels will suspend your account and take money when they see fit.
You give them everything they’ve asked first and it’s just the same copy and paste response.
It’s beyond a joke.
A formal complaint has been made with their complaints department and if I don’t get my money soon the next step will be the financial ombudsman and the local media.
Maybe then these crooks will listen.
I know I’m going to get the same copy and paste response to this review as every other disgruntled individual. I’m not doing it for myself, simply so I can alert the masses that this IS NOT a safe place to be storing your hard earned money, plain and simple
14 août 2026
Avis spontané
Live chat with Parth
Had a live chat with Parth as I realised mine and the kids cards were due to expire soon. All sorted really quickly and easily. I hadn’t realised that I needed to confirm my address before they would be sent out. All sorted now. Thanks to Parth.
19 août 2026
Avis spontané
Réponse de HyperJar
Hi Lynette,
Thank you for taking the time to leave us such a wonderful review!
We're delighted to hear that getting your card renewals sorted was quick and easy. It's great to know that your query was resolved smoothly and that you were guided through the address confirmation process, ensuring everything is now in place for your replacement cards.
Providing clear, efficient support is always our goal, so we're pleased to hear you had such a positive experience.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
Réponse de HyperJar
Hi Rachel,
Thank you for taking the time to leave us such a lovely review!
We're delighted to hear that you found the support helpful and that your experience was a positive one. Providing friendly, efficient assistance and making things as easy as possible for our customers is always our goal.
If you have any further questions or need any assistance in the future, please don't hesitate to get in touch. Our team will be more than happy to help.
Kind regards,
Kartikeya
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