As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy... Voir plus
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I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Voir plus
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We went to the Baby Show at the ExCeL Centre on the 7th of March and had a great experience. We spoke to Chris, who could not have made everything clearer for us. We had done some research into the Pe... Voir plus
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À propos de l'entreprise
À propos de iCandy
Écrit par l'entreprise
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Coordonnées de contact
Montgomery Way, SG18 8UB, Biggleswade, Royaume-Uni
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Bien
767 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shockingly rude lady on customer…
Shockingly rude lady on customer service, she belittled me and spoke to me like I was a child and tried to have an argument when I told her she was being rude!
It’s taken 2 weeks for my box to arrive to put my faulty pram in (wheel snapped off and also won’t fold)
Now probably another 2 week wait to get it fixed and no pram/temp pram offered in the meantime.
Disappointed is an understatement.
23 février 2026
Avis spontané
Réponse : iCandy
Hi Ellie
We’re really sorry to hear about your experience — this is absolutely not the level of service we aim to provide, and we completely understand your frustration. We have made a request through Trustpilot for more information, once we have the requested we can investigate this for you.
Or
If you want to call up ask to speak with the assistant manager on 01767604400 press option 1
25/02 - 13.23pm
Hi Ellie
Thank you for taking my call, I have listened to the phone recording now, and will be speaking to the team member.
Apologies again.
"You delivered the stroller to me, but it is not the color I ordered."
You delivered the stroller to me, but it is not the color I ordered.
19 février 2026
Réponse : iCandy
Good Morning Ewa,
Im sorry you couldn't understand me, I have tried to call your Daughter to see if we can get to the bottom of this for you.
A voice mail was left 09.06am 23/02
Réponse : iCandy
Good Morning Talia
We are very sorry to hear this, I have seen the images on arrival and can see the damage.
We have sent you an email in relation to this complaint.
Excellent product
Excellent product. The only gripe I have is that the instructions are very vague and we had to go on YouTube to find out how to setup and operate it!
16 février 2026
Réponse : iCandy
Hi June
Thank you for leaving this valid feed back.
We will forward this to the team who puts together the instruction manual.
My wife bought the Peach 7 for our…
My wife bought the Peach 7 for our newborn. The sales rep in the store called it the Mercedes of the pram world, and she's not wrong. It steers beautifully. I highly recommend.
5 février 2026
Avis spontané
Réponse : iCandy
Good Morning Gabe,
Thank you for this review!
We are delighted to hear how much you love Peach 7, and the movability of this wonderful pushchair.
Welcome to the iCandy family
The Pip pushchair in Sage
We bought the Pip pushchair in Sage and absolutely love it. We love how it looks and how it feels when pushing it, and also how flat and comfortable it seems for our newborn Granddaughter. It packs away so well that I can keep it in my car, ready for when I am called on for 'wonderful' grandparent duty.
17 février 2026
Avis spontané
Réponse : iCandy
Good Morning Tracey
We are delighted to here about your experience from a Grandparents point of view!
Its a super on the go light weight pushchair.
Happy travels and welcome to the iCandy family.
Excellent products
Excellent products, strong and sturdy. Good customer service and return policy.
9 février 2026
Réponse : iCandy
Good Morning Rachel,
Thank you for taking the time to write this review!
We are so thrilled to hear your feed back on the converter base and seat fabric.
The iSpares section on the website is a fantastic tool, easy to navigate and self explanatory.
Icandy carrycot rain cover.
The rain cover is rubbish, I have to take the whole thing off my pram to be able to get to the baby.
28 janvier 2026
Réponse : iCandy
Good Morning Kimberley,
This design approach is widely adopted across the industry, we recognize that individual preferences for aesthetics or specific features may vary.
Some users might prefer raincovers with enhanced ventilation, different attachment mechanisms, or alternative materials.
However, the current standard design has been developed after extensive testing to ensure safety, and durability.
I absolutely love my iCandy Peach 7…
I absolutely love my iCandy Peach 7 Complete Bundle in Pecan.
The colour is stunning – it feels so rich and elegant, and I’m constantly complimented on it when I’m out and about. It really does have that premium look and feel.
I love how adaptable the pushchair is. The ability to transition between carrycot and seat with ease makes it perfect for different stages, and everything feels secure and well-designed. It’s incredibly practical without compromising on style.
The free MiStand has been such a bonus – being able to use the carrycot at home is so convenient and makes life that little bit easier. It’s perfect for keeping baby close while I get things done.
It folds away easily, is straightforward to set up, and feels sturdy yet smooth to push. You can really tell the quality in every detail.
Such a beautiful, well-thought-out travel system – I’m so happy with this purchase.
8 janvier 2026
Réponse : iCandy
Good morning Catherine-Monique,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love the Peach bundle.
The Pecan is a beautiful colour, we are so happy you love all the functions of this fantastic pushchair.
Thank you for the feed back on the MiStand, it is a perfect addition for the carrycot and overnight sleeping.
Poor customer service- I ordered a foot…
Poor customer service- I ordered a foot much before Christmas which was promised to be sent out after the 4th January- came on the 9th February with no updates. I had to call twice and the customer service was appalling- with no reassurance just it should be sent out soon!
Will definitely not be buying from them again!!
6 février 2026
Réponse : iCandy
Good Morning Tahmina,
We are sorry about the delay, when you ordered the footmuff it would have stated that the item was out of stock, but available to pre-order.
I have investigated your order, and can see by the image provided by DPD this has been delivered.
DPD -
Your parcel has been delivered at 18:00 on Sun 08 Feb 2026.
Réponse : iCandy
Hi Alex
Thank you for taking the time to leave this review!
We are very happy to hear how pleased you are with the iSpares service.
Could you advise what we could have done better to earn a 5* review, all feed back is greatly appreciated.
Réponse : iCandy
Good morning Debbie
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares ordering process, and the speed of your delivery.
Shipping over priced and took too long
Item cost £17. Shipping to NI was £25 as apparently considered as Ireland and not UK. In addition, shipping took almost 2 weeks. At £25, I’d have expected it within a couple of days at most.
4 février 2026
Réponse : iCandy
Hi Chris
We are very sorry to hear about the delay, this will be investigated for you. We will be in touch about this.
Had a little delay on one of the items…
Had a little delay on one of the items but was kept informed a out delay promptly and package arrived by priority service great company and quality.
4 février 2026
Réponse : iCandy
Good Morning Valerie
Thank you for much valid feed back.
We are sorry about the delay, but delighted the team supported you through your iCandy journey.
Good product,reasonable cost fir…
Good product,reasonable cost fir replacement part.
Pleased to be able to get correct replacment .
Quick delivery appreciated
4 février 2026
Réponse : iCandy
Good Morning Alex,
Thank you for leaving this review, we are so pleased to hear how happy you are with the service provided.
Could we ask what we could have done different to make this a 5 star review? We value all feed back given.
Réponse : iCandy
Good Morning Daniel
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the iSpares process.
Fairly straightforward to purchase this…
Fairly straightforward to purchase this spare part online - was a bit unsure which Orange range I had but took a chance and luckily it fitted perfectly. It arrived in excellent condition and in good time.
9 janvier 2026
Réponse : iCandy
Hi Jacqueline
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares process and the speed of the delivery.
Great pram but accessories are expensive
We love the pram and the service we received was good. But we purchased two extenders which are only a couple of pieces of plastic and it cost nearly £40 delivered. That’s expensive for what it is.
26 janvier 2026
Réponse : iCandy
Good afternoon Steven,
We are sorry to hear you are disappointed with the RRP of the item purchased.
At iCandy we exclusively deal with the best quality materials for our pushchairs and iSpares, so our customers receive the highest quality that they can depend on.
Ordered a rain cover for my I candy…
Ordered a rain cover for my I candy core carry cot paid next day deliverly had to ring to see where it was over a week later was told it was out of stock but being delivered the next day when it came I candy had sent the wrong one out sent me the seat rain cover instead I emailed to no reply then I rang and explained the situation to be told I need to email and wait I told the rude women in the phone I need to go out but I carnt as I have no rain cover for my carrycot and my newborn baby needs it due to bad weather she said there nothing that can be done! I rang back the next day and spoke to another lady who eventually agreed it’s there fault and sent me the item I originally ordered and paid for no apology or anything staff members was so rude to!
23 janvier 2026
Réponse : iCandy
Good Afternoon Amy
We are sorry to hear about the picking error.
We have taken a look at your order, the incorrect raincover was delivered 24/01. There is a case raised from 27/01 (today) advising the customer service team about the mix up. The dispatch team have confirmed the correct raincover will be with you tomorrow couriers being well.
I ordered this item back at the…
I ordered this item back at the beginning of December and I’m still yet to recieve it I have contacted you and was told the end of January but again still nothing
23 janvier 2026
Réponse : iCandy
Good Afternoon Natalie,
We are sorry about the delay, when you ordered the footmuff it would have stated that the item was out of stock available on back order.
I can confirm we have been advised they should be with us next week (weather permitting)
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