IDNet Avis 791

The router was installed quickly and efficiently by City Fibre and my internet connection was ready to use straight away. Since then the service has been consistently fast and uninterrupted with no problems whatsoever. Very satisfied 5 stars.

Internet connectivity is all the same when its working, its when its not working that you would pay extra to get it fixed rather than explain to some poor call centre worker that yes, you have turned it off and back on again. I've been with them for years now and any time there's a problem I've had a friendly, competent and empowered person helping fix it.

No downtime, reliable speeds. I am staying away from BT and virginmedia forever.

Efficient account setup and router delivery. Open reach engineer was professional and efficient but having to wait 10 days for an appointment could be improved. Job was missidentfied (in my opinion) and didn't require qnd engineer. Maybe the issue diagnosis process needs to be improved?

For the best part of 20 years I have used IDNet. It costs more than many but provides an excellent standard of service and response. On the occasions I have required support I have been advised each time that they would call me back. Which they did every time. Until now.. the first time they did not call back and I had to chase up. This is only 1 time but a drop in standards. I will be watching. The score is a pointer to evaluate where they think they are heading. Further slips would encourage me to consider my future with them.

Good connection. Fast and helpful customer service by both phone and email

Reliable service, Reliable and good customer service ( unusual these days).
Good speed, no downtime so far.

Excellant. Perhaps the best comment is that I have never felt the need to contact them!

IDNET have always been helpful, especially when we had a problem not of our making. The service is excellent - we have no issues with this company.

All's well!

Reasonable prices, no end of contract nonsense, great support when needed...

If you want an ISP that gives you a great service, no silly price rises every year or when your contract ends, and a support team who are available on the end of the phone then consider Idnet...

I recently had an outage on my broadband due to a broken cable, and I got straight through to tech support who logged the fault, and organised an Openreach engineer to come out the next day, Openreach were great too. I was back up and running a little more than 24 hours later. Great service, no nonsense. Fab.

Solid performance and reliability, the service and support is also excellent (you can speak to a real person with good technical knowledge pretty much immediately if you need to)

I've been a resdential IDNet customer for two years now, after migrating from Vodafone. The service has been faultless, pricing is transparent and customer service (on the very rare occasion I've needed to speak to someone) has been prompt, friendly and helpful. You can use your own hardware, there are no in-contract price hikes and everything just works. Exactly what I want from my ISP.

Probably the best company for broadband in uk. Paired with city fibre, you have the same download and upload speed+ 24/7 customer support

Easy to talk to, and very helpful.

Great customer service

My company has used IDNet for broadband circuits for over ten years, now. They are knowledgeable and thoroughly professional. Their great advantage is that it is possible to ring a technically competent person when there is an issue and get it solved, unlike many broadband providers who have customer support systems that waste time and simply fail to address identified performance failings. IDNet are not the cheapest provider, but, given the quality of support, I rate them as good value for money, which is why my company continues to use them as one of our two suppliers (we need a second supplier for network resilience reasons). Highly recommended provider.

My initial research for a FTTH broadband provider after CityFibre made FTTH possible revealed that not all ISPs are equal.
Some don't offer symmetrical speeds with your upload being just a fraction of your download. Generally, this isn't a real concern and it's how ADSL has always worked, but when uploading large amounts of data, for example high quality videos to streaming platforms, your upload speed matters! IDNet offer this and are very clear.
What I also really appreciated is that I was able to speak to their technical team before signing up with some technical questions they were able to immediately answer, providing confidence. Questions like:
- Is your IPv4 service providing a fixed IP address that never changes, even if configured over DHCP?
- Is your IPv4 service full range and you do not use CGNAT?
- Is there any port filtering or restrictions?

All these questions were promptly answered.

I then signed up for the contract and had been using their 1000/1000 service which has been very reliable. After a short while, I ditched my long standing Virgin Media Business package as the upload speeds and latency offered via fibre are unbeatable.

However, what has made IDNet stand out from the rest is sorting out a routing issue that I had when reaching certain end points on the internet. Latencies were a lot higher than expected. My normal round trip latencies to most EU services is under 20ms. Here, it was consistently around 80ms causing me issues with some VPN connections I require. Upon investigation, I found the issue to be caused by a particular hop which introduced this latency. This was not specifically an IDNet issue: they do not control routers outside their network. However, they were able to manually re-route my traffic via a different third party which has resolved my problem.

I do not know how many other ISPs out there have the ability, knowledge and desire to help out their customers with exotic routes beyond their network to resolve issues, but IDNet were able to do it within a few days.

I'd therefore heartily recommend them, whether for personal or business use. The availability and knowledge of their technical teams really provides reassurance. Their sales pitch is clear and explicit. They deliver what they promise. Consistently.

Really happy with the IDNet service so far. After an initial mixup with the activation date everything got squared away and the switch process was quick and easy.

I'm a longstanding [residential] customer of this niche ISP which few people know about. I'm paying more than I would do elsewhere for my broadband but I am happy to do so knowing [from experience] that if there's a problem the Support team will do all they can to sort it. Indeed, one will usually deal with the same person throughout who can easily be contacted by phone or email - no chatbots or overseas call centres here! Highly recommended.