Impact Services Avis 

Following some frustrating issues, over a period of time, we do now have a stable system. The team are polite and professional, but the issues should have been prioritised and resolved much quicker.

I found all employees of Impact Services, that I dealt with, to be professional, knowledgeable, supportive and very kind. I was very satisfied with the high standard of work.

We have just had our solar panel and battery installation by Impact Services. At every stage every member of staff we dealt with were professional, polite and very knowledgeable. The quotation was very competitive and payment is made after the work has been satisfactorily finished. The panel installation team was excellent and completed the work to schedule despite nasty winter weather. The electricians made very neat work of all the cables and equipment. The office staff have been very responsive both before and after installation. We had the feeling this is a company who look after their own team as well as their customers. Highly recommended!

Have just had solar panels and battery installed by Impact Services, found the whole process from start to finish simple and professional. Everyone involved from initial survey, to office staff, scaffolders and finally the fitters has been knowledgeable, friendly, polite and have done a very professional and tidy job

Excellent communication from the survey through to the installation. These guys are the best !!

Ours wasn’t a straightforward installation, but of the several companies who surveyed and quoted, Impact services was the most professional and knowledgeable. They understood our needs and their technical knowledge identified a workable and straightforward installation plan. The teams involved in the physical installation were prompt and polite. Where installation issues were encountered the teams leaders were quick to communicate and able to quickly find solutions. Communications with the office were a breeze, if an identified staff member wasn’t available others were able and prepared to expedite enquiries. My experience of Impact is that they are a professional and experienced company with a knowledgeable and willing staff. I would certainly recommend this company to anyone going down toe solar route.

Initial home survey was conducted in a professional and thorough manner identifying all potential improvements.
The installation works by all trades was extremely good.
The technicians installing the internal insulation worked from 8.00 am to 8.30 pm and were very competent and polite.
The central heating and boiler were installed in a timely and masterly fashion by a great team.

The loft insulation was not too technical ( I jest !) but again the work was undertaken very well.

Cavity wall insulation was undertaken by a 3rd party, who communicated and undertook the work excellently.

Electrical works were completed by a great team of lads.

Communication with head office was very good.

I would recommend this company as all works were undertaken professionally and well within time.

These guys were good! Surveyor who knew his business, and an install team that was professional, personable and prompt.

Very happy with our installation of solar panels and battery. Impact are an excellent company. I would like to give an extra special mention of Kerry, such a lovely lady who kept in contact with me all weekend when our system wouldn't work. Also, to Joe and Lewis who diagnosed the problem within minutes and rectified the wiring.
I have no hesitation in giving Impact 5 stars despite our teething problems. We had full confidence in them even when things went wrong, thanks again Kerry.

Genuinely outstanding company and team. Whole process from start to finish was efficient, informative, credible and great value. Proper family company determined to ensure that they are the right choice in the East of England. The solar / battery system was commissioned and running by lunchtime and my grid consumption was zero for the rest of the day!

I am so glad that I found this local company whilst researching for a Solar PV system which also included battery storage. From the initial consultation, which was carried out by an extremely competent and professional member of the team to the final installation, nothing was too much trouble for them.
My first quote was a little outside of my budget, but speaking to the quotes team, they were able to redraft the quote to a very acceptable price.
The longest part of the whole process was waiting for approval from the DNO which usually takes 4 to 6 weeks.
Once that was approved, and getting a mains isolator fitted, the rest of the process took place with no problems.
The scaffolders turned up exactly on time, they were very professional and careful in erecting the scaffolding. The team were punctual on the day of installation and began immediately. At one point I was informed that there was insufficient space to fit 8 panels on one aspect of the roof and they would have to fit only 7. This was no problem and they continued with the installation. I had asked the company to install a Myenergi Harvi, but the electricians suggested this would be unnecessary as they could connect directly into the zappi I had. This has turned out to be very helpful.
The installation team cleared up after they had finished, taking the old panels and inverter with them for proper recycling.
I was given a comprehensive explanation of the system and that when I changed my energy provider to Octpus, a phone call to their technical team and they would remotely setup the system app to correctly use the Intelligent Octopus Go tariff.
I have been so impressed by all aspects of my interaction with this company and would have no hesitancy in recommending them.

Absolutely a superb service from initial contact through to a professional installation by a group of own employees (no subcontractors) all fitted out in clean company work attire, who arrived on time installed the system, explained the working and left the site clean and tidy

Impact Services patiently worked with Lound Village Hall over many months enabling us to be awarded funds from the National Lottery Community Fund to install a comprehensive Solar and Battery system. Once instructed to proceed Impact Services were quick to provide an installation date. Two roof teams arrived promptly on the day and worked throughout the hottest day of the year, the electrician arrived during the day and all made good progress, a roof team and 2 electricians returned the next day to complete the installation. During the afternoon the system was explained and demonstrated in detail. Everywhere was left clean and tidy, and everyone involved was friendly and professional.

Great experience from start to finish. I've had a battery and EV charger installed but will return if I ever need to replace my solar panels or solar inverter. All of the other 5 star reviews say it all. Communication excellent, attitude excellent, quality of solution excellent.

Impact services were contracted through our energy supplier to fit our solar system, from the initial contact through to the end was a pleasant experience, the guys were polite, courteous and clean and tidy throughout, and it was so nice to have workmen that could work without the need of music blaring out!!, would highly recommend this company to anyone, thank you so much.

I ran into a problem and contacted support, Andrew replied fast, was very kind and went above and beyond. Amazing products and CEO. Absolutely reccomend.

The whole process was seamless, Lewis and Lewis and all the technicians were very polite, quiet and efficient and clearly knew what they were doing. They were careful with our property, nice to our dog, explained everything and answered all our questions. Excellent service all round. Highly recommended.

☀️⚡️Brilliant from start to finish!☀️⚡️
I spent ages researching different panels, inverters and batteries and was pretty sure what I needed before I asked Impact to quote. Michael visited and made his own assessment and I was pleased that it matched my own research exactly.

There was absolutely no pressure selling just knowledgeable advice.

The office team are really friendly and responsive and customer service is truly first rate.

The Impact electricians and fitters were very friendly and professional and it was a pleasure having them on site.

I asked two other companies to quote but Impact were the most competitive and confidence inspiring.

Overall one of the best experiences I’ve had with any company and I recommend them unreservedly.
☀️⚡️😎

Pleasurable experience great company to deal with no pressure sales rep you can contact them as many times and they are always helpful .Brilliant insulation staff clean and tidy. And explained everything you need to know about the app and how the battery works. Thank you

Excellent service from pre-installation engagement to completion. Great engagement from the team ahead of the installation with confirming plans for the installation. Very polite workmen who tried as much as practicable to be out of our way, very engaging and clear on what they were doing making sure we understood the process and made sure any preferences we had were considered. Commissioning was undertaken by Andy and Callum who were also great. Second property I have installed solar panels and you made the process seamless. Thank you!