Worst experience ever. 1 Star. I created a fundraiser for my father's medical treatment. Since posting, no one picks up my call or replies to my messages. No guidance, no support, their staff is... Voir plus
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Don't Donate Once u do, and then u Get Lifetime Spam Calls I donated once to the person i personally know. Since then i have been receiving multiple calls for other donations, at my work... Voir plus
L'entreprise a répondu
For the past one year, I have been associated with Impactguru and have been monthly making donations. I am very happy that whatever i donate is being used for needy patients. Also i can track all my d... Voir plus
L'entreprise a répondu
The service they provide is excellent. Quick process with minimal documents. They make a effective strategy which helps us to raise more funds. When it comes to trust they maintain 100% transperancy.... Voir plus
L'entreprise a répondu
2,8
Moyen
134 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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They have no empathy for anyone..
They have no empathy for anyone... Thier only target is to make money... There are lots of genuine NGO's i would request every responsible citizen to donate through them.
The is a sham and will come down crumbling any day soon. #frauds at loose
7 janvier 2026
Avis spontané
Réponse de Impact Guru
We’re sorry to read that you feel this way. Fundraising is often associated with deeply emotional and challenging situations, and we understand how important empathy and trust are during such times.
ImpactGuru operates as a regulated crowdfunding platform that enables individuals and families to raise funds for medical and social causes. Our role is to provide the technology infrastructure, compliance framework, payment processing systems, and support required to facilitate secure fundraising. Platform fees help us maintain these services, but our core purpose remains to support patients and beneficiaries responsibly.
We respect that donors may choose to contribute through NGOs or other channels based on their preference. However, we strongly refute the suggestion that we operate without integrity. Transparency, compliance, and accountability are fundamental to how we function.
If you have had a specific experience that led to this feedback, we would genuinely like to review it. Please share your details at info@impactguru.com
, and our senior team will examine the matter.
We remain committed to ethical fundraising and continuous improvement.
One of the worst fund raising platform…
One of the worst fund raising platform in India, they just use your money.
First they say to you to raise money by your owns means forward it to your familiar one, once they have that money they will take 12% amount from that and give the remaining one. That is not a fund raising that is fraud. Please don't waste your money here.
12 décembre 2025
Avis spontané
Réponse de Impact Guru
We’re sorry to hear that you feel this way and would like to clarify a few important points.
Crowdfunding platforms, including ImpactGuru, function by enabling individuals to raise funds primarily through their own networks — family, friends, and social circles. Our role is to provide the technology platform, payment processing infrastructure, compliance support, and fundraising guidance to help campaigns reach their goals. This is the standard operating model of crowdfunding globally.
Regarding the 12% deduction you mentioned — ImpactGuru charges a clearly defined platform fee, along with applicable GST and payment gateway charges. These are disclosed before a campaign goes live. They are not hidden deductions, nor are they taken without prior communication. The platform fee supports campaign hosting, donor management systems, payment processing, verification, and customer support services.
We do not “use” or retain campaign funds beyond the agreed service fee and statutory charges. All eligible funds are transferred to the campaign beneficiary after required verification and compliance checks.
If you would like us to review your specific campaign and provide a detailed breakdown of deductions applied, please share your campaign ID and registered contact details at info@impactguru.com . We will be happy to provide a transparent reconciliation.
We remain committed to ethical fundraising practices and clear communication.
someone inside ImpactGuru might be leaking customer data to scammers
I used ImpactGuru a few times, and after that I suddenly started receiving scam messages on WhatsApp along with suspicious phone calls. It really makes me feel like someone inside ImpactGuru might be leaking customer data to scammers on the dark web.
Be careful, guys — scammers are everywhere.
For comparison, I donated through Ketto’s crowdfunding platform many times and never received a single scam call or message. But the moment I started using ImpactGuru, the scammers were all over me.
9 juin 2025
Avis spontané
Réponse de Impact Guru
We take concerns related to data privacy and security extremely seriously, and we are sorry to hear about your experience.
ImpactGuru does not sell, share, or leak donor data to third parties. We operate under strict data protection protocols, controlled access systems, and secure payment gateway integrations. Any allegation of internal data leakage is something we treat with the highest level of seriousness.
Unfortunately, scam calls and phishing attempts have become widespread across India and globally. Fraudsters often obtain phone numbers through multiple external sources unrelated to any specific platform. However, we understand why the timing you experienced would raise concern.
We would like to investigate this properly. If possible, please share:
The approximate date of your donation
The nature of the scam messages/calls
Screenshots (if available)
You may email these details to infot@impactguru.com
with the subject line “Data Security Concern – Trustpilot.” Our compliance and information security team will review this on priority.
Protecting donor trust is fundamental to us, and we appreciate you bringing this to our attention
Donor's nightmare
Context:
They called, made their pitch for an urgent requirement, and enrolled me into a monthly subscription while I clearly stated I wanted to do a 1 time donation. Have already been billed twice without my consent.
Main issue: Impossible to contact and cancel, especially as an NRI. Highlights below-
+Can't login from a Laptop browser (first screen will require mobile number with OTP, next screen is registration, regisration wont go through and will ask you to login via email, but no option to login with my email anywhere)
+Can only login after downloading the app and using the email login option
+After locating my subscription, in order to 'manage' and cancel, the app abruptly crashes, by design, all the time. It works seamlessly to add new subscriptions.
+Their helpline/contact number is only reachable from India, not abroad
+There's an option to raise a concern on the website, but it needs a mandatory India mobile number to lodge a ticket
+There's an email option, which I did use to contact them. No response ever.
Only contact is through whatsapp with the person who called me to get my donation. After pursuing him for a few days incessantly I was able to get this cancelled from their back end.
Do not become a donor to this platform as their practices are dodgy and unethical. Their self-serve options on the website and the app, seem to be deliberately rigged for donors to not be able manage their subscriptions.
3 décembre 2025
Avis spontané
Réponse de Impact Guru
We sincerely regret the experience you’ve described. What you’ve highlighted — particularly regarding subscription consent, cancellation difficulty, and international access limitations — is concerning and not aligned with the experience we aim to provide.
To clarify, recurring donations are activated only after donor authorization. They are not intended to be enrolled without clear consent. If there was any miscommunication during the call, we take that very seriously and would like to review the interaction internally.
We also acknowledge your concerns regarding:
Login challenges from desktop
App instability while managing subscriptions
Difficulty accessing support from outside India
Delays in email response
These are important usability and accessibility issues, especially for NRIs, and we appreciate you detailing them clearly.
If you have already managed to cancel the subscription, we’re glad that part has been resolved. However, we would still like to investigate the billing and technical concerns thoroughly. Please share your registered email ID and donation details at info@impactguru.com , and mark the subject line as “Subscription Escalation – Trustpilot,” so our senior support and tech team can review this on priority.
We are committed to ethical fundraising practices, donor control over subscriptions, and improving cross-border accessibility. Thank you for bringing these issues to our attention
My Honest review I worked with Impact…
My Honest review I worked with Impact Guru for approximately nine months, and I would like to share my experience in a professional and transparent manner.
When I joined, I was assigned to the GEM (Give Every Month) department. I was initially motivated because I believed the funds were directly benefitting critically ill children. I worked with full dedication to engage donors and support these causes.
However, over time I observed several practices that raised concerns for me. A one-time donation link was placed on a separate website and shown as part of the monthly program. When I requested clarity or proof regarding how the collected funds were being utilised, I did not receive clear responses.
I also learned that the Fund Utilisation Reports (FUR) provided to donors were often edited internally rather than reflecting transparent or verifiable utilisation details. Donors contribute with genuine intentions, and I felt uncomfortable not having clear visibility into the actual disbursement of funds.
Additionally, during one of my calls, a campaigner informed me that a baby’s surgery had been completed months earlier, yet funds were still being collected for the same campaign. This raised further doubts about the accuracy of the information shared with donors, especially international contributors who believed they were supporting an active medical case.when I asked they said the amount will help other baby but on FUR it's mention the same baby name it's confused
When I decided to leave the organisation, my experience with the exit process was disappointing. My salary was held for nearly four months, and certain deductions were made without clear justification. This added to the concerns I already had regarding internal transparency.
My intention with this feedback is to share my personal experience so donors can make informed decisions. If anyone wishes to contribute, I would recommend opting for **one-time donations**, as the utilisation of funds under the monthly program lacked transparency based on what I observed.
This review reflects only my personal experience during my tenure.
25 juillet 2025
Avis spontané
Réponse de Impact Guru
Hi Adil,
Thank you for sharing your feedback. We take such concerns seriously, especially when they relate to donor trust, fund utilization, and internal processes.
We would like to clarify that ImpactGuru operates with defined compliance protocols and audit mechanisms for fund utilization. Funds raised are disbursed in accordance with documented requirements, and Fund Utilisation Reports (FURs) are prepared based on available documentation and hospital/beneficiary confirmations. We do not intentionally misrepresent fund usage.
Regarding campaigns continuing after a medical procedure — in certain cases, funds may continue to be utilized for ongoing treatment, post-operative care, or, where applicable, for other patients in need. Such transitions are governed by internal policies, though we acknowledge that clarity in communication is critical and can always be improved.
On the GEM (Give Every Month) program — this initiative is designed to support multiple patients who may not receive sufficient traction individually. Donations may be allocated across cases to maximize impact, and we strive to communicate this transparently.
We are also concerned to hear about your experience related to exit formalities and compensation. Employee-related matters are handled as per company policy, and we would like to review your case if there are any unresolved concerns.
While we respect your right to share your personal experience, we strongly refute any implication of intentional wrongdoing or lack of integrity. Transparency, compliance, and ethical fundraising remain central to our operations.
We would be open to reviewing your concerns in detail. You may write to us at hr@impactguru.com or info@impactguru.com so that the relevant teams can look into the matters raised.
We appreciate your time with the organization and wish you the best going forward.
We wanted to express our disappointment…
We wanted to express our disappointment with the fundraiser site. Unfortunately, a significant portion of the amount, nearly half, has been deducted in taxes and GST, which was not clearly communicated upfront. This has been quite disheartening for us. We hope for more transparency in future campaigns regarding deductions.
9 novembre 2025
Avis spontané
Réponse de Impact Guru
Thank you for sharing your feedback. We truly understand how concerning it can feel when deductions appear higher than expected, especially during an important fundraising effort.
At ImpactGuru, deductions typically include:
Platform service fee
GST applicable on the platform fee
Payment gateway processing charges (along with applicable GST)
These components are outlined prior to campaign activation. We do not deduct taxes on the total funds raised beyond statutory and operational charges. If the final amount appears to be significantly lower, it may be due to a combination of platform fee selection, gateway charges, and compliance-related adjustments — but this should always be clearly explained.
We sincerely regret if the breakdown was not communicated in a way that was easy to understand. Transparency is extremely important to us.
We request you to please share your campaign ID and registered contact details at info@impactguru.com , so our team can provide a detailed, itemized reconciliation of the deductions applied in your case.
We appreciate your feedback and remain committed to improving clarity and communication for all campaigners.
Very deceptive
Very deceptive. Lot of hidden charges. Also they dont show total amount donated so far by individuals and collected so far. Why hide the data. Other donation website dont hide the data.
10 novembre 2025
Avis spontané
Réponse de Impact Guru
We’re sorry to hear that you feel this way, and we appreciate you sharing your concerns.
ImpactGuru does not have hidden charges. Our platform fee, applicable GST, and payment gateway charges are disclosed before a campaign goes live. There are no undisclosed deductions beyond these statutory and operational costs. If any part of the fee structure was unclear, we sincerely regret the confusion and would be happy to provide a detailed breakdown.
Regarding donation visibility — the total amount raised for a campaign is displayed on the campaign page. However, individual donor amounts or certain contribution details may not always be publicly visible due to privacy preferences, donor anonymity selections, or compliance considerations. We prioritize protecting donor and patient data while maintaining transparency about overall funds raised.
We understand that visibility builds trust, and feedback like yours is important. If you would like us to review a specific campaign or clarify how amounts are displayed, please share the campaign link or details at info@impactguru.com , and our team will gladly assist.
We remain committed to transparency, compliance, and continuously improving the donor experience
Misleading
Your campaign images capture people's attention by showing patients in difficult circumstances, but the donation link defaults to your generic campaign rather than the specific one featured in the pictures.
This creates the impression that we are donating to help the specific patient or case shown, while in reality, the funds go to a generic campaign instead(which is not why I was here in the first place!!)
Donors must manually change the option under “You are donating to” from “Critically Ill” to “Profiled Patient” to ensure their contribution supports the intended case. Otherwise, the donation is directed to a generic campaign that many donors may not be aware of.
In short, the campaign draws people in under one pretext but defaults them to another cause unless they carefully read and adjust the options. Although there’s a small note explaining this, I believe many donors are likely to overlook it.
(I’ve been a past donor, and it’s disappointing to find out that my donation didn’t entirely reach the campaign I meant to support.!!)
7 novembre 2025
Avis spontané
Réponse de Impact Guru
Thank you for sharing this detailed feedback and for being a past donor. We genuinely appreciate your support and understand why this experience would feel disappointing.
We would like to clarify that ImpactGuru supports both individual patient campaigns (“Profiled Patient”) and a broader “Critically Ill Patients” fund, which helps patients who may not be able to raise sufficient funds independently. The donation page allows donors to choose their preferred allocation.
However, we fully acknowledge your concern regarding the default selection and how it may create confusion if not carefully reviewed. Transparency and donor intent are extremely important to us, and it is never our intention to mislead or redirect contributions without visibility.
The note and selection option are placed on the donation page to ensure donors can make an informed decision. That said, your feedback is valuable — if the user journey creates even the perception of ambiguity, it is something we take seriously and review internally.
If you would like us to check your past donation and confirm where it was allocated, please share your transaction details at info@impactguru.com , and our team will provide a complete clarification.
We sincerely thank you for bringing this to our attention. Constructive feedback like yours helps us improve both transparency and donor experience.
Réponse de Impact Guru
We are truly sorry to read about your experience and understand how upsetting this situation must feel.
We would like to clarify that ImpactGuru operates with a clearly defined and transparent fee structure. All applicable platform fees, GST, and payment gateway charges are communicated before a campaign is launched. There are no hidden charges, and funds are never withheld without documented compliance or verification requirements.
Fund withdrawals may sometimes be delayed due to mandatory KYC, medical verification, or regulatory checks, but these processes are in place to ensure donor trust and legal compliance. That said, communication should always be clear and respectful, and we sincerely apologize if you felt harassed or unsupported.
We take such feedback very seriously. Please share your campaign ID and registered contact details with us at info@impactguru.com , and our senior support team will review your case thoroughly and provide a detailed clarification.
We remain committed to transparency, ethical fundraising practices, and supporting patients and families responsibly. We hope you will allow us the opportunity to resolve your concerns
Please do not trust Impact Guru, looting patient money
Please do not trust Impact Guru, this people are thieves they will promise you writing a mail and will not stand to there words, please do not trust them in any manners. they will loot you relatives Money.
For me a person name Ali Abbas was a ccordinator and told me only 3.54% as tax will be deducted but they have deducted 20% at the end. they will not do any crowd funding neither helping patient but looting paitent money. Saale sab kuttte ki maut marenge Impact Guru wale, sab chor hain, please avoid their platform for crowd funding.
10 octobre 2025
Avis spontané
Réponse de Impact Guru
We are deeply concerned to read your review and sincerely regret the distress you’ve experienced. We understand that fundraising is often done during extremely difficult times, and clarity around deductions and withdrawals is very important.
At ImpactGuru, all platform fees, applicable taxes, and payment gateway charges are transparently communicated before a campaign goes live. We do not deduct arbitrary amounts, and a 20% deduction would not be applied without a clearly defined breakdown (such as platform fee structure, GST, and payment processing charges). We would like to review your specific case to provide a complete reconciliation of the amount deducted.
We also take concerns regarding communication by any team member very seriously. If there has been any misunderstanding or miscommunication regarding charges, we want to investigate it immediately.
Kindly share your campaign ID and registered contact details at info@impactguru.com
so that our senior support and compliance team can conduct a detailed review and respond to you with a documented clarification.
We remain committed to transparency, compliance, and supporting patients and families responsibly. We genuinely hope you will allow us the opportunity to address your concerns properly.
I would never donate through them again…
I would never donate through them again because they call regularly and when you even say you cannot do it, they ask you to justify it. Completely rude!
8 octobre 2025
Avis spontané
Réponse de Impact Guru
We’re truly sorry to hear that you had an unpleasant experience. That is certainly not the impression we want anyone to have.
Our outreach calls are intended to provide updates about campaigns and offer assistance, but they should always be conducted respectfully. We sincerely apologize if any interaction made you feel uncomfortable or pressured — that is not in line with our communication standards.
We take feedback like this very seriously. Please share your contact details with us at info@impactguru.com so we can review the call interactions internally and ensure corrective action is taken if required.
We appreciate you bringing this to our attention and remain committed to improving the experience for our donors and campaigners.
we highly don’t recommend impact guru
we highly don’t recommend impact guru
No proper response
completely ignored after creating link its been 1mnth we are following up for money withdrawal… But no response from Srivali who created link for donation
12 septembre 2025
Avis spontané
Réponse de Impact Guru
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the kind of experience we aim to provide to anyone who trusts us during such important and sensitive times.
Fund withdrawal delays are usually related to pending documentation, verification requirements, or compliance checks, but they should always be communicated clearly. It concerns us to hear that you feel ignored, and we take this feedback seriously.
We request you to please share your registered contact details or campaign ID with us at info@impactguru.com so that our senior team can immediately review the status of your withdrawal and provide a clear update. If there has been any lapse in communication from our side, we will address it on priority.
We are committed to resolving this matter at the earliest and ensuring you receive the necessary support.
It's a complete scam
It's a complete scam, never trust on this croud fund raising app, they won't help to raise any fund but keep calling you everyday to share with your family and friends.
They deduct more than 50% of the raised amount without any clarification. Please don't use this app, it's a complete scam in the name of helping needy people.
24 août 2025
Avis spontané
Réponse de Impact Guru
We’re truly sorry to hear about your experience and regret that you feel this way.
At ImpactGuru, transparency and trust are extremely important to us. We would like to clarify that we do not deduct 50% of the funds raised. Our platform fees and applicable payment gateway charges are clearly communicated to all campaigners before they begin fundraising. There are no hidden deductions.
Regarding the calls — our team reaches out to guide campaigners on how to effectively share their fundraiser within their network. Crowdfunding works best when campaigns are actively shared among family, friends, and social circles. These calls are intended to support you, not inconvenience you.
That said, we understand that your experience may not have met expectations, and we genuinely want to review your case in detail. Please share your registered contact details or campaign ID at info@impactguru.com , and our team will investigate this immediately and provide complete clarification on the deductions and communication you received.
We are committed to helping patients and families during difficult times, and we would appreciate the opportunity to resolve your concerns.
Harassment in the name of donation…
I am tired of receiving their calls and emails 24x7. This is literal harassment when I have told them a thousand times to take me off their database.
24 juillet 2025
Avis spontané
Réponse de Impact Guru
Dear Donor, our intent isn't to interrupt & we apologize for the inconvenience caused to you. A number of people are in need & our focus as a platform is to help people meet their medical financing needs, which is why we reach out to people and request help.
However, if you wish to stop receiving such calls/emails, please share your registered contact details with us at info@impactguru.com so we can look into this and add your details to our DND list.
Don’t Mistake Kindness for Weakness: Stop Forcing Autopay on Genuine Donors
I’ve been donating every month willingly — not because anyone forced me, but because I believe in helping where I can. But now, your actions have seriously crossed the line. Instead of appreciating a genuine donor, you’re trying to manipulate me into enabling autopay as if I don’t understand the difference between a one-time payment and a recurring one.
Let me make something clear — I’m not stupid.
This isn't the first time you’ve done this either. Previously, you deducted money from my account using autopay without informing me. No confirmation, no notice — nothing. You just silently took the money, like it was your right. I only realized it after checking my account. And now, you’ve got the audacity to push me again, forcing autopay like I’ve forgotten what happened last time?
To top it off, you say things like “your donation won’t reach the recipient unless you enable auto-pay.” Seriously? That’s emotional blackmail. It’s disgusting. Is this how you treat people who donate out of goodwill? You’re not asking — you’re guilt-tripping, tricking, and forcing. That’s not charity. That’s manipulation.
Donors aren’t your personal money machines. We donate because we care, not because we’re too dumb to notice your shady tactics. You’ve turned what should be a respectful, transparent process into a complete mess.
Next time, try respecting the people who actually support you. Be honest, be clear, and stop pushing things people don’t want. Because believe me — once people feel cheated or disrespected, they don’t come back.
Kindness should never be taken for granted. And definitely not for a ride.
I wish there was an option to attach a screenshot here, because then I could show exactly how your so-called “agent” forced me into resuming a payment I didn’t even want to make.
And what nonsense are you talking about OTPs? When money is deducted via autopay, there is no OTP involved—so don’t try to mislead people. Your interface is confusing, and instead of helping new users, you immediately push them into an autopay trap without any clear warnings.
I didn’t even get a simple notification that money would be deducted the next day. If I had known, I could have cancelled it. But of course, that’s the whole point, right? You just quietly deduct the payment without notice, and then act innocent.
I’ve held off from donating for a month, and suddenly money is pulled from my account without clear consent or a heads-up. This is unacceptable, unethical, and feels like a scam.
Fix your process. Make things transparent. Don’t force people into subscriptions or payments without their informed consent.
27 juin 2025
Avis spontané
Réponse de Impact Guru
Hello, thanks for reaching out to us. Please rest assured that subscriptions can only be activated once they have been explicitly authorized by you. It is important to note that we are unable to make any deductions from your bank account without your authentication and OTP verification for the same.
Also please note, our intent isn't to interrupt & we apologize for the inconvenience caused to you. A number of people are in need & our focus as a platform is to help people meet their medical financing needs, which is why we reach out to people and request help.
In case of any complaints or feedback, we have a straightforward grievance process where you can raise your concerns directly through our website : https://www.impactguru.com/raise-a-concern
Hope this clarifies!
I really wish I didn't use their…
I really wish I didn't use their platform in 2020. Still getting cold calls and asking for donations. Requested to delete the account and any contact details.
21 juin 2025
Avis spontané
Réponse de Impact Guru
Hello, our intent isn't to interrupt & we apologize for the inconvenience caused to you. A number of people are in need & our focus as a platform is to help people meet their medical financing needs, which is why we reach out to people and request help.
Since you wish to stop receiving such calls, we have already marked your number as DND on 23rd June. Hope this clarifies.
Impact Guru is a scam
Impact Guru is a scam. I paid for one baby, and they kept charging me even after the baby was covered. A person pushed me to donate an extra $50, promising to cancel monthly charges, but they never did.
For three months, Impact Guru has been stealing money from my account. I've emailed and called to cancel, but no one responded. One lady messaged me then disappeared.
Their website is also a fraud—no way to cancel subscriptions. I'm now reporting all charges as fraud. Stay away from Impact Guru; they are thieves.
9 juin 2025
Avis spontané
Réponse de Impact Guru
Hello, we apologize for any inconvenience this may have caused you.
Please rest assured that subscriptions can only be activated once they have been explicitly authorized by you. It is important to note that we are unable to make any deductions from your bank account without your authentication and OTP verification for the same.
As per your request, we see that your donations have been completely refunded on 12th June. Hope this clarifies.
Have seen first hand how my relative…
Have seen first hand how my relative benefitted by raising funds with impactguru. Highly trustworthy.
22 mai 2025
Avis spontané
Réponse de Impact Guru
Thank you for sharing your experience with ImpactGuru! We appreciate your kind words. Your feedback inspires us to keep improving and providing the best service possible.
I wish there was a review lower than 0
I wish there was a review lower than 0. This is one of the biggest organized scams. I signed up for a fundraiser for my uncle. I was in association with this company for 3 days and could collect 77k. They were of no help. All they wanted was our contact list. Every day they would call us and ask us to give contact nos. that they could approach.
My uncle passed away, and they saw a great opportunity, asked me to consent to give away a lumpsum amount of 28k, when me and my family were already in emotional stress and shock from this heavy loss. When I asked for some time, they kept bombarding me with calls saying consent to giving away the money, because you won't get any of it. Cutting almost 3% of the taxes from the main amount. ALWAYS bombarding with send us receipts, send us this, send us that document. BUT were never hands on when we actually needed help.
They are inhuman, insensitive and pathetic people. Please try to do a fund raiser with your own personal account and contacts. Don't involve such money leeching - two faced "organisations".
16 mai 2025
Avis spontané
Réponse de Impact Guru
Dear Zehra,
We are deeply sorry for your loss, and we understand that this has been an incredibly painful time for you and your family. We truly regret that you felt unsupported during such a sensitive phase.
However, we’d like to respectfully clarify a few things.
At ImpactGuru, our goal is always to maximize support for patients and their families during medical emergencies. While we do suggest sharing contact lists and running outreach campaigns to boost visibility and fundraising, this is entirely voluntary. These efforts are aimed at helping the campaign reach more people and raise more funds, not for any other purpose.
Regarding the deduction and consent process:
When a patient passes away, we follow a clear and transparent closure protocol. Any fund transfer, or donation redirection is only done after obtaining documented consent from the next of kin.
Our team works hard to ensure all fund disbursements follow legal and regulatory requirements. This includes submitting necessary documents like receipts and identity/address proof. These requests are not meant to burden anyone, but to ensure the funds are safely and rightfully disbursed.
We sincerely apologize if our communication came across as overwhelming during such a difficult moment. That was never the intent. We remain available to walk you through any unanswered queries or help with final closure.
Wishing you and your family strength,
Team ImpactGuru
Horrific and unprofessional service and conduct
I had a very disappointing experience with Impact Guru while dealing with financial issues during my hospitalization at Jain Hospital. Despite providing them with all necessary documents, including bills and discharge summaries, they repeatedly lost documents and continued to demand them, causing unnecessary stress. Additionally, one of their employees behaved inappropriately towards my sister, which was deeply uncomfortable. Overall, their lack of organization and unprofessional behavior made a difficult time even harder. I would not recommend their services.
16 mai 2024
Avis spontané
Réponse de Impact Guru
Dear Mr. Benedict,
Thank you for sharing your feedback.
For clarity, KYC and documentation are mandatory for both fundraiser approval and fund transfers. These steps are essential to ensure transparency, compliance, and the proper utilisation of donor contributions. Transfers are processed only after verification of the required documents and supporting bills.
As per our records, your fundraiser was launched in May 2024, and our team maintained regular communication to assist you. With your cooperation, fund transfers were successfully completed in May and June 2024. We believe the concerns raised were addressed during the course of your fundraiser.
If you have any further queries, please feel free to reach out via https://www.impactguru.com/raise-a-concern. We’re here to support you.
— Team ImpactGuru
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