I am extremely pleased with the Rose Pro 2600watt heaters. They work very well on our barn room that is open to the rafters. They provide even gentle heat throughout the large area. Coupled with the... Voir plus
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This is the 2nd heater we've had from this company. The first was for our lounge, bought over a year ago. This one is for our bedroom. Both work perfectly well and are controlled via the Tuya app. Th... Voir plus
Mario was a star sending out the missing brackets for my 3 phase big ceiling heater.
Reasonable delivery time and it's a nice heater. As seems to be the way now the instructions to put it together are sketchy at best. Attaching brackets to the heater took a very large wood clamp to ti... Voir plus
À propos de l'entreprise
Coordonnées de contact
13 Wordsworth Avenue, BL4 9TB, Bolton, Royaume-Uni
- 07753404642
- infraredheaters@yahoo.com
- infraredcompany.com
4,6
Excellent
154 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Happy Customer
Chat facility provide quick answers to questions. Ordering and delivery was smooth and product as described.
29 janvier 2025
REPLACEMENT HEATERS
The company negotiated replacement heaters, for faulty ones no longer stocked,in a completely fair and acceptable way. Although the initial used substitutes did not fit the bill, the company offered new ones, at a fair price, from an alternative manufacturer. At all times the company were understanding and helpful. Thank you Jude your bosses should give you a pay rise!
9 janvier 2025
Infrared heater
Received a well packaged radiator. It arrived quickly. It is a very clean looking radiator and gives out a fair amount of heat. We have it on feet for the moment so it's mobile. If we invest in another one I'd go for one with a thermostat.
8 janvier 2025
Excellent after sales service
Packaging was a cause for worry at time of delivery but after sales service has been excellent.
6 janvier 2025
Have bought several different models of…
Have bought several different models of panels from this company over last couple years, website easy to use, purchasing straight forward, delivery prompt, good support on phone for any questions about this relatively new heating system from a human with a depth of knowledge.
2 janvier 2025
Excellent company
Excellent company. Superb service quick delivery safe pa co packed.
Extremely good radiators. Highly recommended.
ACBuilding.
7 janvier 2025
Hot hot hot!!
Ordered these two weeks ago after speaking to a very helpful person on the phone about them for about 15 minutes. I finally had them fitted yesterday. Not sure what else to say, I think the review title says it all!
22 novembre 2024
Its a 4 star as I had to pay extra for…
Its a 4 star as I had to pay extra for delivery as it says I live in the highlands of scotland. Aberdeenshire is a long way form being in the highlands.
22 novembre 2024
Excellent Product as described
Prompt delivery, well packaged, clear specification on site, impressive product, maintains consistent temperature, easy control on the WiFi app - bonus space saving heater looks contemporary and stylish.
25 octobre 2024
Dangerous- buyer beware!
Like several other people, we have had two exploding thermo glass panels - one above a dining table and one above a sofa. Terrible and dangerous. Am now considerably out of pocket with electricians fees and will now need to install a third option, and pray none of the others also explode as we have over a dozen throughout the house. Bathroom radiator was faulty as well, so that just had to be replaced. Awaiting company response but buyer beware. Debating reporting these dangerous products as I think (based on other similar reviews) these products should be removed from sale
28 octobre 2024
Avis spontané
Very poor customer service
I bought a heater based on the description on the seller's website, which stated that it was a 'free-standing' heater. This turned out to be wrong, so I was unable to use it. I informed them of the error, which they acknowledged and corrected, and thanked me for bringing the issue to their attention.
They then said that to get a refund I must return the heater at my own expense and that I would not be able to get insurance for a glass product, so if the heater was damaged in transit, I would not receive a refund.
To my mind this is appalling and disrespectful customer service that I think the general public should be aware of.
Paul
Re. your response.
The item was listed as free-standing on your own website, which is where I went for product information. The mistake was therefore made on your side.
In view of this, I think it would be reasonable for you to accept some responsibility, and not have me return it at my own expense and at risk of losing the original £209 + considerable return costs.
In addition, your representative was rude and patronising. I have a copy of the transcript and screenshots of our conversation if you'd like me to post them here?
20 septembre 2024
Avis spontané
Réponse de Infraredcompany
Dear Paul Weston,
We apologise for the confusion regarding the 'Lavender Glass Infrared Heater Vertical - Black - Smart WiFi control - 400W'. The item on B&Q is not listed as free-standing because its vertical design makes it unsuitable for feet. We understand you were informed that this range includes free-standing options, but the vertical heater is only available for wall mounting.
We’re happy to process your refund once the heater is securely returned, as it is important to prevent any damage during transit. Unfortunately, we are unable to cover return costs, as the error was on the purchase side.
Kind regards,
The Infra Red Heater Company Ltd
Excellent service.
Excellent service and prompt delivery.
Good heaters, doing job asked of them!
25 septembre 2024
Ordered a hang up heater for our…
Ordered a hang up heater for our conservatory to keep the dog warm of an evening. The product is very good. Gives off plenty of heat for its size and very happy overall.
27 août 2024
You receive a one to one service
23 août 2024
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