I just finished setting up my new infrared unit and am very impressed. The build quality is top-notch—it feels like a premium piece of equipment. Everything I needed for the install was included, and... Voir plus
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13/5 UPDATE My order has finally arrived. Customer service needs to improve. If a retailer is unable to offer phone support, at least ensure there is daily online support for customers, offering g... Voir plus
L'entreprise a répondu
We purchased the Infraredi Pro Max with Base Stand and unfortunately the unit had a fault straight out of the box. These things happen — what matters is how a company responds. Cynth from th... Voir plus
80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Upgrade your health with Infraredi's Red Light Therapy Solutions.
Coordonnées de contact
Level 1/16 McDougall Street, Milton, 4064, Brisbane, Australie
- info@infraredi.com
- infraredi.com
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Looking like a big SCAM! Beware!
I ordered the Body Wrap Plus over a week ago. The full purchase price ($339.26) was charged to my credit card up front. They have not shipped the item. When I followed up to ask when it would be shipped/estimated arrival timeframe, nobody responded. If I do not get a response by Friday, I will be reporting them to the Better Business Bureau. After looking at some of the other reviews on here, looks like a big scam! Beware!!

Réponse de Infraredi
acne almost gone
The face mask has been amazing for my acne, I use the blue light every morning and the red + NIR light every night. The combination is helping me reduce bacteria and inflammation in my skin. I have way less acne on my face and the pimpes I do get are much more mild. Yay!
COMPANY HAVE RESPONDED
It appears that these body wraps are dispatched without instructions on how to use .To use the item you need to hold down the button for 4 seconds ,this then turns the item on
Feeling better
I use my Flex Mini every morning when I wake up with my cup of tea. Love the way it makes me feel, and noticing the fine lines on my face are starting to improve. Thanks Infraredi
This company cannot deliver
This company cannot deliver. I am reporting them to the Canadian Consumer Protection Agency. If you think you're going to receive something you paid for in a timely manner don't hold your breath.

Réponse de Infraredi
Infraredi is a scam. Took our money n no product a month later
Infraredi is a scam! Beware consumers. We purchased an item 3 Apr and were lied to that it was shipped when it never was. No tracking number. Then all of a sudden the story changed to, we don’t have the stand. We can send you the top bit if you like. We have written to the ACCC and have contacted a current affair. Ship us our item in the next 72h or give us a refund. First time being scammed. Scamming a sick person is cruel n wrong! Stay clear of this brand.

Réponse de Infraredi
After three months of using the…
After three months of using the Infraredi Pro Max, I’m really impressed with the results. My back pain has improved dramatically, and my skin looks smoother and more glowing. The device is easy to use and has customizable settings, which I love. It’s definitely helped with my recovery after workouts, and I can’t recommend it enough!
My skin has never looked this good!
The Infraredi Face Mask is incredible. My skin looks healthier and feels firmer. I’ve seen visible improvement in just a few weeks!
Compact RLT device
Infraredi Slim Lite is perfect for travel. I take it everywhere, and it helps with my recovery after long flights and workouts.
Life safer
As someone who deals with knee pain from years of running, this knee wrap has been a lifesaver. The targeted red light therapy has reduced my discomfort and helped me stay active.
Deceptive website. Do not trust.
Website says they ship locally from Canada and send orders same day if ordered before 2pm. This is not true. Took over a week to even receive a shipping notice and it is coming from Hong Kong so will take another week before it arrives. Misleading website so now questioning the product.
UPDATE - shipped a week ago but is still in Hong Kong. Too many others have had similar shipping issues for this to be legitimate inventory issue. Have asked for a refund since this was meant to be a gift and the occasion has now passed.

Réponse de Infraredi
Red light
I've not used the product long enough yet to say how effective it is for me but the customer service I received was brilliant! Good work 👍
Delivery is taking forever
I bought the infraredi body wrap plus on 22nd of January (more than 2 weeks ago already), and the order was not even shipped yet.
When purchasing the wrap they said delivery would take 3-5 days. I have sent emails to the company asking for the reasons for the delay and they are saying different things all the time..first they said it was to do with the picking process and then they said delivery to Ireland takes longer that domestic deliveries (within uk). The thing is they haven't even shipped the order yet. So disappointed with this company. I asked also for options to cancel the order and get a refund but they haven't come back to me on this (after 3 days)

Réponse de Infraredi
Life-changing for my chronic joint…
Life-changing for my chronic joint pain—thank you, Infraredi!
Face mask feels luxurious
Pro Max has worked wonders for my skin
Pro Max has worked wonders for my skin. My wrinkles are less noticeable!
Not a trustworthy company!
I ordered a product on Black Friday and it's January 18th and they still have not shipped it. They have been playing games with me trying to string me along. First they said it was due to Canadian post being on strike but strike has been over for weeks. After I pointed that out. They sent me a UPS tracking number but UPS still doesn't have the package. That was January 2nd. I do not trust this company and I am going to have my credit card company go after them for the money I paid almost 2 months ago.
The Infraredi Body Wrap has been a…
The Infraredi Body Wrap has been a game-changer for my recovery after workouts. I’ve struggled with muscle soreness, and this wrap provides targeted relief within 20 minutes. The design is sleek and easy to use. It’s been a fantastic investment in my overall wellness.
I’ve been using the Infraredi Pro Max…
I’ve been using the Infraredi Pro Max for three months, and I’m amazed by the results. The red and near-infrared light therapy has significantly reduced my chronic back pain. I also notice an improvement in my skin’s texture and tone—it looks more youthful and radiant. The device is sturdy and easy to operate, with clear instructions. The customisable settings allow me to adjust the intensity based on my needs. It’s worth every dollar!
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