Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I just finished setting up my new infrared unit and am very impressed. The build quality is top-notch—it feels like a premium piece of equipment. Everything I needed for the install was included, and... Voir plus

Noté 3 sur 5 étoiles

13/5 UPDATE My order has finally arrived. Customer service needs to improve. If a retailer is unable to offer phone support, at least ensure there is daily online support for customers, offering g... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We purchased the Infraredi Pro Max with Base Stand and unfortunately the unit had a fault straight out of the box. These things happen — what matters is how a company responds. Cynth from th... Voir plus

Noté 1 sur 5 étoiles

80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty... Voir plus

À propos de l'entreprise

  1. Fournisseur d'équpement médical
  2. Fabricant de matériel médical

Écrit par l'entreprise

Upgrade your health with Infraredi's Red Light Therapy Solutions.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

163 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Looking like a big SCAM! Beware!

I ordered the Body Wrap Plus over a week ago. The full purchase price ($339.26) was charged to my credit card up front. They have not shipped the item. When I followed up to ask when it would be shipped/estimated arrival timeframe, nobody responded. If I do not get a response by Friday, I will be reporting them to the Better Business Bureau. After looking at some of the other reviews on here, looks like a big scam! Beware!!

20 mai 2025
Avis spontané
Logo de Infraredi

Réponse de Infraredi

Hi Linda,

Thank you for your feedback. We're sorry to hear about your experience.

When you placed your order, the Body Wrap Plus was unfortunately out of stock, and our team sent an email to inform you of the delay. To help get your order to you sooner, we arranged for a special shipment from our UK warehouse. However, we understand that you later chose to cancel and requested a refund.

We’ve since processed your full refund, and have resolved the matter on your end.

Noté 5 sur 5 étoiles

acne almost gone

The face mask has been amazing for my acne, I use the blue light every morning and the red + NIR light every night. The combination is helping me reduce bacteria and inflammation in my skin. I have way less acne on my face and the pimpes I do get are much more mild. Yay!

5 juin 2024
Avis spontané
Noté 3 sur 5 étoiles

COMPANY HAVE RESPONDED

It appears that these body wraps are dispatched without instructions on how to use .To use the item you need to hold down the button for 4 seconds ,this then turns the item on

6 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Feeling better

I use my Flex Mini every morning when I wake up with my cup of tea. Love the way it makes me feel, and noticing the fine lines on my face are starting to improve. Thanks Infraredi

28 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

This company cannot deliver

This company cannot deliver. I am reporting them to the Canadian Consumer Protection Agency. If you think you're going to receive something you paid for in a timely manner don't hold your breath.

10 avril 2025
Avis spontané
Logo de Infraredi

Réponse de Infraredi

Hi Isabel,

We're really sorry for the delay and completely understand your frustration. Due to unexpected rail congestion, stock has been held up getting to our warehouse.

Wraps are now set to dispatch mid-May, and we did send an update via email — our apologies if that didn’t reach you.

We're happy to offer a partial refund for the inconvenience. Please reach out to support@infraredi.com so we can help organise you partial refund.

Noté 1 sur 5 étoiles

Infraredi is a scam. Took our money n no product a month later

Infraredi is a scam! Beware consumers. We purchased an item 3 Apr and were lied to that it was shipped when it never was. No tracking number. Then all of a sudden the story changed to, we don’t have the stand. We can send you the top bit if you like. We have written to the ACCC and have contacted a current affair. Ship us our item in the next 72h or give us a refund. First time being scammed. Scamming a sick person is cruel n wrong! Stay clear of this brand.

3 avril 2025
Avis spontané
Logo de Infraredi

Réponse de Infraredi

Hi Resh,

Hope you're well! I can see from our system that your order was delivered on the 1st of May. We completely understand your frustration with the delay—our team did send an email update at the time, as the stock unfortunately took longer than expected to arrive at the warehouse.

Now that your order has been delivered, we’d really appreciate it if you could take a moment to update your review. Thanks so much for your understanding and support!

Noté 5 sur 5 étoiles

After three months of using the…

After three months of using the Infraredi Pro Max, I’m really impressed with the results. My back pain has improved dramatically, and my skin looks smoother and more glowing. The device is easy to use and has customizable settings, which I love. It’s definitely helped with my recovery after workouts, and I can’t recommend it enough!

6 avril 2025
Noté 5 sur 5 étoiles

Compact RLT device

Infraredi Slim Lite is perfect for travel. I take it everywhere, and it helps with my recovery after long flights and workouts.

24 mars 2025
Noté 5 sur 5 étoiles

Life safer

As someone who deals with knee pain from years of running, this knee wrap has been a lifesaver. The targeted red light therapy has reduced my discomfort and helped me stay active.

13 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Deceptive website. Do not trust.

Website says they ship locally from Canada and send orders same day if ordered before 2pm. This is not true. Took over a week to even receive a shipping notice and it is coming from Hong Kong so will take another week before it arrives. Misleading website so now questioning the product.
UPDATE - shipped a week ago but is still in Hong Kong. Too many others have had similar shipping issues for this to be legitimate inventory issue. Have asked for a refund since this was meant to be a gift and the occasion has now passed.

18 février 2025
Avis spontané
Logo de Infraredi

Réponse de Infraredi

Hi Dani,

We do ship locally from our Canada warehouse! We do our best to always stay stocked in our local warehouses but if we are out of stock then we ship from one of our other warehouses to ensure you get to experience the benefits of red light therapy as soon as possible!

Update:
Hi Dani,

We do try out best to stay stocked but sometimes inventory sell out faster than expected!
On top of that, we had a shipment the Body Wrap Plus on the way into our warehouse but it was delayed due to the snow storm in Canada. We understand shipping from our Hong Kong warehouse isn't as fast as when it comes from our Canadian warehouse but we want to make sure our customers receive their orders as soon as possible!

Noté 5 sur 5 étoiles

Red light

I've not used the product long enough yet to say how effective it is for me but the customer service I received was brilliant! Good work 👍

10 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Delivery is taking forever

I bought the infraredi body wrap plus on 22nd of January (more than 2 weeks ago already), and the order was not even shipped yet.
When purchasing the wrap they said delivery would take 3-5 days. I have sent emails to the company asking for the reasons for the delay and they are saying different things all the time..first they said it was to do with the picking process and then they said delivery to Ireland takes longer that domestic deliveries (within uk). The thing is they haven't even shipped the order yet. So disappointed with this company. I asked also for options to cancel the order and get a refund but they haven't come back to me on this (after 3 days)

6 février 2025
Avis spontané
Logo de Infraredi

Réponse de Infraredi

Hi Maria,

We're sorry you've had this experience, our shipping time is usually within the 3-5 day range.

I have checked in on your order and can see the tracking says your order has already been delivered!

If you're unable to locate your parcel, please reach out to info@infraredi.com and our team can help you.

Noté 1 sur 5 étoiles

Not a trustworthy company!

I ordered a product on Black Friday and it's January 18th and they still have not shipped it. They have been playing games with me trying to string me along. First they said it was due to Canadian post being on strike but strike has been over for weeks. After I pointed that out. They sent me a UPS tracking number but UPS still doesn't have the package. That was January 2nd. I do not trust this company and I am going to have my credit card company go after them for the money I paid almost 2 months ago.

17 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

The Infraredi Body Wrap has been a…

The Infraredi Body Wrap has been a game-changer for my recovery after workouts. I’ve struggled with muscle soreness, and this wrap provides targeted relief within 20 minutes. The design is sleek and easy to use. It’s been a fantastic investment in my overall wellness.

1 janvier 2025
Noté 5 sur 5 étoiles

I’ve been using the Infraredi Pro Max…

I’ve been using the Infraredi Pro Max for three months, and I’m amazed by the results. The red and near-infrared light therapy has significantly reduced my chronic back pain. I also notice an improvement in my skin’s texture and tone—it looks more youthful and radiant. The device is sturdy and easy to operate, with clear instructions. The customisable settings allow me to adjust the intensity based on my needs. It’s worth every dollar!

30 décembre 2024

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