Everything about the Innovation Group is very positive I’m pleased to say from the office staff to the workman all of whom have conducted themselves very professionally.l have had dealings with quite... Voir plus
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Robert Rollinson arrived on the first visit on time, surveyed but, as the weather looked rainy, decided to return the following week on a dry day to reconcrete a drain area. On a dry day we’ll win i... Voir plus
Faz and Joel were Very polite very helpful and explained everything at each stage. Also tidied up after and put everything back as it was before they started their investigations.
Job number: 006824 Kevin & Jordan turned up at the agreed time, explained everything to us about lining the drain, when they finished Kevin said that a small repair to the base of the manhole was ne... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years. A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services. We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include: • Vertically Integrated Supply Chain • Research and Development Division • Soils and Plant/Root Laboratories • Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses • A Partnership Approach to End-to-End Claims Management • Innovative Technology Solutions. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1
Coordonnées de contact
Bembridge House, 1300 Parkway, PO15 7AE, Whiteley, Fareham, Royaume-Uni
- innovation.group
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Appalling Customer Service
Further to my previous complaint and your request to kindly send you an email re my complaint, I have done this and still await a response!!

Réponse de Innovation Group
The two gentlemen are very polite and…
The two gentlemen are very polite and friendly..
Perfect Experience
Kim arrived early & got going straight away. He worked very hard and kept the spoils bagged up nice and tidy. He was very friendly and informative throughout the 2 day job and left the work area very neat and tidy. We are very happy and enjoyed a trouble free experience.
Excellent work, job number 28631
Excellent work, Liam and Charlie were very professional and did the work sympathetically, leaving the kitchen very clean and tidy.
Faz and Joel
Well mannered, Faz and Joel were very polite and left the area as they found it.
Not Intetested!
Started the repair privately as was needed urgently then engaged Innovation straight after, sending photos and detailed information Weeks later, I can't get any response by any source - phone, email, visit - nothing at all. On hold or cut off from switchboard consistently. Happy to give a better review if I ever hear from them again!

Réponse de Innovation Group
Drain survey
Informative , explained the whole procedure. Professional and courteous
Declan and Brendan visited today to…
Declan and Brendan visited today to carry out some investigative work. Very informative. Also very polite. Punctual.
They were very tidy workers and left the garden in the same way they found it
Liam and Charlie Drain works
Liam and Charlie were professional, friendly and efficient and explained the process well and carried out the work well.
Declan and Brendan: job well done
Declan and Brendan did a great job today. Very well mannered and approachable, they proceeded to explain their tasks for there visit and completed the job in the time stated. Great stuff!
Marcus was polite & friendly & fixed…
Marcus was polite & friendly & fixed the problem with my drains straight away. Would highly recommend
Alex and Harry were very professional…
Alex and Harry were very professional and worked sensitively in the front path to our house.
Professional and diligent job c83414
Lee and John came to repair underground pipes. Very professional team. Worked diligently. Polite, courteous and friendly. Left site clean, tidy. Explained what had been done. Even sprinkled grass seed over where the lawn had been disturbed during groundwork; very thoughtful and unexpected.
Great service from Innovation Group
Yesterday we had great service from Declan and Brendan from Innovation Group. They were informative, helpful and polite. They did a great job and left everything as they found it. Very good customer service and I hope they both receive the recognition they deserve.
Lee from Innovation Group attended my…
Lee from Innovation Group attended my property yesterday with his team.
He arrived on time in fact he sat outside in his van till the appointment and then attended. He was polite, professional and went thr extra mile.
He tidied up after the works where completed and informed me of the work that was carried out.
The work that I inspected was clean well done and clearly will last the rest of time.
He went above and beyond what he had to do.
I would not just recommend but strongly advise that you call him for his advise and a quote for work to be carried out.
Sukhjit
Faz and Joel from innovation group…
Faz and Joel from innovation group where cortous polite , quick and efficient with their exploration work , and resealing the trench , with clear instructions on time for cement drying, great work.
The task involved lifting paving and…
The task involved lifting paving and digging holes. It was hard work. Declan and Brandon hardly stopped all morning. Both were polite, tidy, kindly and efficient in their task. I thought they reflected very well on Innovation Group, and were excellent ambassadors for the company in the way they behaved throughout. 5 stars are a fair reflection on their efforts. Thank you Brendan and Declan.
Chris and Charlie
Chris and Charlie turned up when they said and completed an initial assessment, stopped the leak and ensured that we had a safe and reliable source of water before the next appointment. On the second visit they completed the job, returned the drive to its original state, tidied up and ensured that everything was ok. They worked with care and diligence.
Professional and considerate
Kev and Ian were plolite, considerate and professional
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