The Inogen portable oxygen was purchased with a lifetime guarantee. It is broke. Called customer service, they are wanting me to buy parts to repair it. Guess what, the part just happen to be on se... Voir plus
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Lisez les avis des autres
When I was first diagnosed with COPD I resigned myself to hauling around a heavy tank. My friend had an Inogen that she’d gotten to use when she flew to see her kids. She doesn’t fly anymore so she... Voir plus
L'entreprise a répondu
So far, we're very happy with the purchase of the Rove 6 oxygen concentrator. It has delivered the extended battery life we were hoping for making it much easier to stay away from home for longer peri... Voir plus
L'entreprise a répondu
I'm NOT a "portable" Inogen user, but I am a long time sleep apnea sufferer who needed supplemental O2 combined with the use of my BiPap machine. Luckily I had the means to purchase my own Inogen "At... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Coordonnées de contact
859 Ward Drive, 93111, Goleta, Etats-Unis
- inogen.com
3,9
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I opted to purchase not rent the Inogen…
I opted to purchase not rent the Inogen machine, I have a 2 1/2 hour battery and a four hour battery. I wish that they had a little bigger battery for airline traveling.
5 janvier 2026
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I had a problem with my Rove 4 and they…
I had a problem with my Rove 4 and they were very expedient in replacing my unit with a new one. No run around or questions asked I was informed to watch UPS for delivery of the new one.
22 décembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Constant harassment every day for years
Constant harassment, I'm on auto pay and they call at all hours 3 am saying I owe they send collection notices , this is every day Im so sick of them I dont owe them a dime yet they keep calling and sending notices
3 janvier 2026
Avis spontané
Réponse de Inogen
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours.
Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Wonderful company
The agent that handled our order was great. She took time to explain everything and answer every question we had. She never rushed us and that is why we decided to purchase the Inogen. Once we received the machine, it was simple to set up. We love it. It's so much easier to carry than dragging oxygen tanks everywhere. The battery lasts close to 4 hours and it comes with a car charger. This little machine is well worth the money.
20 novembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I’m very happy with my Inogen…
I’m very happy with my Inogen performance, I have not had to use any of the tanks I have on hand since receiving the unit.
26 décembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
It has allowed me to be out and about…
It has allowed me to be out and about more- the only regret I have is that I should have purchased one with 5 settings instead of 3.. I am very pleased.
15 décembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I bought one of your inogen a couple…will never buy another one
I bought one of your inogen a couple years ago I bought every acc. Plus 2 extra batteries.it worked good for a couple years then it displayed an error I called and they sent me a new one. Within a short time it displayed the same error as the first one.i called this time I was told I didn't buy a warranty so it was going to cost me almost $1400.00. so I bought another brand and it is working good. I will never recommend
or buy anything inogen. Ps.i was never told I needed to buy a warranty on the second one . You thank me for the review but not a word about sorry for the inconvenience you created.i lost all faith and respect for your company!!!
19 décembre 2025
Avis spontané
Réponse de Inogen
Hi Ed, we would like to apologize for your negative experience with Inogen. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call at 877-466-4364 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Best regards,
Customer Care Center
Such a constructive idea
20 décembre 2025
Avis spontané
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
"PORTABLE" INOGEN TOO HEAVY TO USE
My "portable" inogen is too heavy for me to use; I don't know what it weighs. However, I'm 83 years old and weigh 100 lbs; I also have torn both my shoulders' rotater cuffs and have other health problems.
16 octobre 2025
Réponse de Inogen
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center
Find a different brand with actual customer service!
83 year old mother in assisted living has been without her machine for over 6 days. They came and picked up her old one for repair but left her with one with no battery nor charger. Still can't get a hold of anybody. I will not recommend this product at all! everything says just to call them and like everyone else says, you are stuck on hold for over half an hour and then you get disconnected. Find another brand
16 décembre 2025
Avis spontané
Réponse de Inogen
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours.
Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center
Easy ready to go
The sales person Tyler was very knowledgeable very polite knew the product
15 décembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Trusted clean and nice one of the place
15 décembre 2025
Avis spontané
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
The poc gave me the freedom to drive…
The poc gave me the freedom to drive again. The first unit was defective, but Inogen took action and the unit was replaced immediately. I am 100% satisfied with my poc .I would buy it again.
20 novembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Réponse de Inogen
I’m sorry to hear about your bad experience. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
It is very useful when i need it.
4 décembre 2025
Réponse de Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
These canulas will be kinked up in less than 24 hours.
I told the girl that these canulas would not fit, but she assured me they would. Nope. Would not fit. In trying to make it fit, I was afraid that I was going to break it. Thank goodness for wonderful neighbors. My medical neighbor came over and with his medical knowledge he was able to change it, but it is a temporary fix. It is not his job, but he is going to make some contacts and get a proper fit. Okay. Canula is connected. I put it on and the oxygen is flowing freely. I could tell the biggest difference. It has been less than 24 hours, and this canula is kinked up worse than the old canula I had been using forever. So that was a waste of money, but I ordered 10 from Walmart for $12.99 and free shipping. They work great. I will never do business with any company who cannot provide service. To me, over the phone service is NO service, and that is exactly what I got--NO SERVICE! I paid $4,500 for respiratory equipment, and for that amount of money I expect some real service. I have more than enough health problems and do not need to be bothered with all of this. I received an email from Inogen telling me to call Customer Service at this number so they could make things right, and that girl was so incompetent I had to read her the reply. She said it was an update and to not pay it attention. So once again, no help from Inogen.
26 novembre 2025
Avis spontané
Réponse de Inogen
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST.
Best Regards,
Customer Care Center
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