ins.comAvis 

I ordered what was supposed to be a cotton tee shirt with puffy sleeves. Firstly, it wasn't even cotton. It was some cheap polyester material and itchy on my skin. The sleeves were not as described. I was very disappointed and will never order from this site again. Never!

Ordered a dress and paid extra for expedited shipping. I was supposed to receive it in four days. It’s been TWO WEEKS!! They have sent me two tracking numbers that has ZERO information. Now I’m no longer receiving any information at all!! No contact number. No customer service! I should have known this site was a SCAM when they contacted me through Whats App. DO NOT order from this site. Its a RIP OFF!!!! They are CROOKS! You’ve been warned!

Stay away from this website. THERE IS NO RETURN POLICY!!!. Long story short, there is no customer service or return policy, no tracking information and no way to return anything.

I purchased a dress off of this sight. When i went to track the package it told me that my order ID did not exist. Very disappointed and I no longer have a homecoming dress. Do not recommend, this is a scam

Day 24 shipping information says No Shippments or orders found 24 emails and phone calls later nothing. 24 days il never get back refund my money or give me some answers .pathetic

MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I purchased a denim shirt that did not fit. The day I received it I looked up how to return it. The website says easy returns. I wrote for return authorization with my order number that same day. I got no reply. I continued to write each day for 5 days.... NO REPLY! However, I continued to get emails from INS each day with more advertising to purchase merchandise. So, one day I wrote back to the advertising email I received and told them I had tried numerous times to request a return authorization and gave them my order number and info to which they replied...."If you return it without authorization we will not accept it." I told them I was trying to do it as per the websites instructions, but had not received a reply numerous times. I GOT NO REPLY!!!

Absolutely terrible quality garments and not as advertised. Everything is poorly made, cheap polyester and poorly cut. Not at all as advertised. I have asked for return instructions. Don't waste your money or time

Really I rather pick no stars if that was possible. I ordered items and paid for rush delivery for vacation. I never got a tracking number, I emailed them and was told the system is done a tracking number will be sent. Now it’s been 13 days I went on vacation and came back still no order. They emailed me and said my items was shipped but still no shipping number. They stopped responding to my email and I still do not have a tracking number. I think this place is a scam. The customer service number is a local number and they offer a toll free number that just disconnects when you call. I am out of clothes and money.

I would give it fewer stars if I could. I should have learned my lesson because every other piece of clothing I’ve bought off of Facebook, Instagram, or through Pinterest has turned out to be crap. The sizes are off, the colors are off, some items didn’t look like the exact same style as in the picture, a couple of items stunk with some toxic chemical that had an oily feel, burned my sinuses and made me dizzy, and don’t get me started on the so-called “customer service.”

In order for something to be returned, it had to be unworn and unwashed. *How are we supposed to tell if it fits if we don’t try it on??* If it’s too small or too tight in one area it can stretch out, becoming unreturnable.

The items are supposed to be unwashed, but rather than go through the hassle of returning something to another country when the smell might simply wash out, I tried washing it.

Repeatedly.

On cold, on hot, with vinegar, after soaking in baking soda — nothing worked.

DO NOT BUY FROM THEM!

The one star is because I have to choose at least one star to write a review. This place is AWFUL I have not received my item, one skirt, and it’s been 6 weeks they keep sending fake tracking numbers, blaming covid. I’m pretty sure everyone is experiencing the hardships of Covid yet all of my other online orders get here in ample time. DO NOT WAIST YOUR MONEY!
UPDATE: Almost two months later, after filing a claim through my bank I did receive my item. I actually really loved the skirt so I changed my review to 2 stars ONLY for the item itself it’s just too bad the shipping was awful and I had to go though so much just to get it.

HORRIBLE!!!!! DO NOT BUY!!!!! IF I COULD GIVE NEGATIVE 4 STARS I WOULD!!! THIS COMPANY TAKES MONEY FROM HARD WORKING PEOPLE AND NEVER SENDS THE MERCH!! IT TOOK 2 MONTHS FOR THEM TO SEND PART OF AN ORDER. WHEN I TRIED TO TRACK MY ITEMS, IT WASNT AVAILABLE SO WHEN MY PARTIAL ORDER CAME I TRIED TO CONTACT THE COMPANY WITH NO RESPONSE!! AND STILL 2AND 1 HALF MONTHS LATER I STILL HAVENT RECIEVED THE REST OF MY ORDER THAT WAS A BIRTHDAY GIFT!!!!! THIS COMPANY SHOULD BE SHUT DOWN!!! ALSO THE CUSTOMER SERVICE NUMBER DOESNT WORK! TRUE SCAMMERS FOR YOU.

i ordermore than 2 moths ago and im still waiting, i never receibe an answer.... scampage i pay to 11 days delivery no 2,3 months

INS is absolutely awful! The dress that I received looked nothing like the dress in the photo on their website. The material and color were both different as well. I've reached out to their customer service several times over the course of the past month with no response at all. They even saw my chat, but clearly didn't respond. All I wanted was them to provide a return label and refund my money as I was extremely disappointed in the product I received. It was false advertisement and their customer service is awful. Do NOT BUY anything from this company.

I ordered an item on July 20, 2021 and I'm still awaiting its arrival [8.7.21]. The company sent me a "your order has shipped" emailed days later. I called and emailed INS still no response. If I don't receive the item in the next few days I will contact the credit card Company to reverse charges for an item never received. In the future, I will read reviews before purchasing with a new online company. The other reviews said that when they finally received the items they weren't of good quality. Their headquarters appears to be in NJ - it should take over 3 weeks to receive a parcel within the U.S.

It came just like it looked. It fits true to size.

UPDATE/RESPOND:

Jonathan Hays, my experience had nothing to do with shipping, your company has sent me a FAKE item plus it was also the wrong size! and offered me refund "only if i ship it back on my expense" which will cost me same as the amount I'm disputing, also it turns out that you don't have a return address and i was instructed to ship it to another customer's apartment! my bank will pull back my money from you and will hit you with chargeback fees wait for it!

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scammy website if you fell in this trap don't expect paypal to help you they are enabling these shady companies to continue scamming people sending them counterfeit items CALL YOUR BANK IMMEDIATELY they're the only one who can help you. paypal will force you to "pay" to ship the return item (notice the return address is not even their return department, it's another customer's apartment!!!! in another country) they want you to ship wrong item to another customer on your expense!!!! even though merchant obviously and intentionally sent you wrong item and they will make you do the same to another poor customer. please call your bank and always use your credit card not your debit card to be reimbused

I ordered an item and then over a month later got an email that the item had shipped...then another email that the item was no longer in stock. Instead of a refund, INS tried to offer me store credit, which I obviously did not want at this point. I eventually was able to fight for a refund, but what a headache. Do not recommend buying from this company.

Loved the dress and bathing suit I ordered for my daughter, however I paid $14.95 for 3-5 day shipping since she wanted the items for a Vegas trip and did not receive the items until 3 weeks after my order. My tracking number never worked, I did receive one after I called their customer service line. My earlier email did not receive a response. I am trying to return the items, only because they are the wrong size and am waiting for a response since I can't locate the "return portal" you are directed to utilize to initiate a return per the INS website. Just very disappointed, the clothes and prizes are great.

Return policy is terrible. Never buying here again.

I never got my dress!!!!
I emailed and no answer!