InstantScripts Avis 367

This is the second time I’ve used InstantScripts for the same symptoms as I was initially away on holidays. A month and a half ago I spoke to the most wonderful doctor who prescribed a stronger antibiotic than I’d previously had for the same condition (I had initially used a different Tele health group). It cleared up the problem very quickly and the doctor gave me some great advice.
This morning the exact same symptoms recurred. My GP’s surgery doesn’t reopen until next week so I paid for a consult again with InstantScripts. Unfortunately, today’s doctor (Doctor Michelle) was neither helpful nor understanding. Despite explaining that the symptoms were exactly the same as previously, she refused to prescribe the same antibiotic, preferring a weaker one. I was not rude, loud or aggressive but I did request a reasonable explanation as to why she would not prescribe the antibiotic that worked. Before hanging up on me she told me I needed to figure out how to contact Administration to request a refund since there was no satisfactory outcome to my consult.

The best service. Less than 5 minutes after sending my request a doctor called. He was extremely professional, very caring and clear with guidance on what to do. Extremely helpful. I will certainly be recommending this service.

I have flu symptoms so cannot go to an in person doctor so I tried this company. I explained my symptoms and that I get strep throat regularly and my previous doctors put me on antibiotics so I was hoping for a similar outcome as I’m very sick and unable to work.

The doctor who called was extremely rude from the get-go, repeatedly ‘integrating’ if cold and flu tablets were helping which I eventually said “yes” to move on as he did not accept “I’m not sure, it’s still up and down but I only started last night”. He ended up having a different opinion to my previous experiences and didn’t offer antibiotics however by the end I was trying not to cry so I did not want ask any questions.

I’ve never been spoken to like this by a doctor (no empathy or patience) and I will not be using this service again.

I want to thank the Doctors on Instant Script. They have helped me so much over the years, but I would like to thank the Doctors especially this year. What I can appreciate is I've had too many days off, then they need you to actually talk with a Doctor. The Doctors have really gone out of their way to help get me the medications that I've needed. Especially when my regular Doctors were not putting my prescriptions on my My Health record.
I have very recently been going through a miscarriage and they have made me "sick" days off so much easier to cope with.
I can get for some the pricing might seem over the top, but for the convivence and the services they can provide, I think its worth it.

Wait times are exceedingly long and they overcharge with no refunds partial or full. Updoc is much faster go there instead.

Disappointing and stressful experience

I had a very poor experience with InstantScripts and would not recommend it based on this consultation.

The female doctor I consulted with was rude, dismissive, and did not listen effectively. I felt repeatedly talked over and shut down when trying to explain my symptoms or concerns. She told me that taking Nurofen for a week or two would resolve a bladder infection in “98% of cases,” which felt inaccurate and concerning, especially given how painful UTIs can be.

When I explained that I did not want to be prescribed an antibiotic that had previously caused thrush, the doctor stated they no longer prescribe Keflex. When I said that was good, her tone shifted and she then appeared to threaten prescribing Keflex anyway, suggesting I was asking for it, which I clearly was not. I had to clarify this, which was uncomfortable and unnecessary.

To make matters worse, when I went to the chemist, I was told that none of the prescribed antibiotics were currently available (from 11 December 2025 to 20 February 2026). This information should have been known, and instead the consultation resulted in wasted money, wasted time, and no treatment.

This experience left me feeling stressed and upset at a time when I was already in pain with a bladder infection. I expected professional, empathetic care and instead felt dismissed and poorly treated.

I could not get through to their help/support services through links provided.

Applied for a instantscript and got it with in minutes of applying for it no stress at all very happy

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping me! - kind regards Shae.

The referral script has the Dr. name incorrect ~ meant to be Jess Floreani not Geoff.
And also the referral doesn’t mention Flinders fertility

Do not use!
Prescription was not properly issued and zero assistance when calling to try and resolve.

Scam

You can’t get easily get a repeat in an e script without them wanting a Dr consult

They then try and blame the system

I needed a prescription suggestwd by an urologist for an alternative medication in case my current one had no effect. I put quite comprehensive notes in the instantscripts app including the name of the medication and why I needed it. When the doctor called me it was clear that he didn't bother reading my notes and when I repeated what I wrote he said that he couldn't prescribe it as it might potentially cause diziness and he didn't want to take any responsibility in case I fell. He said that I have to visit my GP who is on leave for 3 weeks. Despite no assistancw I was charged $49. This service is a total joke.

I started with a virus on 23 December and spent Christmas Eve and Christmas Day very ill on the 27th. I decided to ring instant scripts. I rang them early in the morning and about 45 minutes later I got a phone call from a very nice doctor Who prescribed me just what I needed a prescription for some antibiotics.
He was very polite and very easily to understand and was very thorough. If I had gone to a doctors on a Saturday this would’ve cost me a fortune if I could have found a dr with an appointment, this is a fantastic service and will certainly use it again.

I will not use them. They claim some of my sensitive information wasnt correct. I much prefer to see a doctor face to face for all my scripts

Dr Michael was quick, I didn’t have to wait long, and very easy to understand. My script was running out today and my regular GP was supposed to give me a repeat last week direct to the pharmacy. It wasn’t there and it’s now nearly Christmas leaving without my medication. This is a life saver as I cannot get back in to see my GP until next year with only a day left to dispense my prescription.

Rudest doctor I’ve ever encountered, won’t use insta scrips ever again

I’m already established on semaglutide (Wegovy) and responding well. I used InstantScripts purely to continue treatment and switch to local pharmacy pickup, as semaglutide requires cold-chain handling and interstate delivery from Brisbane during summer was a concern. I simply wanted to collect the medication from a local pharmacy.

I paid for two telephone-only consultations, completed blood tests, and provided evidence of existing treatment. Despite acceptable results, the doctor refused continuation and no prescription was provided.

By contrast, my existing provider conducted a thorough video consultation and had no issue continuing treatment. InstantScripts took the fees but delivered no outcome.

If you’re an established semaglutide patient (Wegovy, Ozempic, Mounjaro) seeking continuity of care rather than a full reassessment, be cautious — this service may add cost and barriers without providing treatment.

Didnt read the provided notes, dont do what they advertise and he was quite condescending. Save your time and money amd go see a real Australian Gp.

The doctor I spoke with was brilliant and so helpful. What a wonderful world we live in where we can access doctors and medications without having to be inside a doctor's office!

I spoke to a lovely Dr this morning, he was very helpful and nothing was a problem for him.