Really good service. Good knowledge of Knauf products and able to source smaller quantities of boards which is useful when you only want 17 boards and not a full pallet of 80! (most suppliers minimu... Voir plus
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Simon went out of his way to ensure we could get hold of a product on a very tight timeline as a 1st time customer! He made several calls back and forwards between us and suppliers and this made a hug... Voir plus
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We have used the services of Insulationshop.co.uk a few times lately and each time the service has been second to none! They're more than happy to help with any queries, and its really easy to place... Voir plus
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Simon has been great in assisting us find the right product. He is very knowledgable and shared very open and honest advice. They have a great range of products and can help you get various combinatio... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buy insulation online. Insulation Shop - fast and easy to navigate website, next day free delivery available for orders placed before 10am. We sell thermal external wall insulation, acoustic, fire resistant for lofts, walls, floors, flat and pitched ro...
Coordonnées de contact
The Old Casino, 28 Fourth Avenue, BN3 2PJ, Hove, Royaume-Uni
- insulationshop.co
4,8
Excellent
95 avis
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Friendly staff and willing to help, but provide adequate evidence of returns
Friendly staff and willing to help! I unfortunately ordered the incorrect colour. Beware of the restocking fees (35% but most probably typical) if you are sending items back. 2xcedral cladding boards were not refunded due to scratches on them once returned. Strange... as the boards where never moved, nor totally unwrapped. My advice to anyone returning items: unpack totally once received and if returns are needed then photograph each board on both sides. I needed more boards so I have ordered an additional 20 boards from another supplier.
1 février 2023
Avis spontané
Réponse de insulation shop
Hi R Smith, we're sorry to hear about this happening. We've been trying to get in contact but to no avail. If you could contact our team to discuss the review I'm sure we can find a solution to make both sides happy.
The best service ever!
The best service ever!
Members of staff kindly help with all you need to order, and advise .
Really pleasure to work with Simon and Andrew.
13 février 2023
Avis spontané
Réponse de insulation shop
Thank you for your kind review! We're glad it sounds like everything with us went well, we hope your project is going well too!
Competitive prices and fast delivery
Competitive prices and fast delivery. They are my preferred supplier for insulation products
10 février 2023
Avis spontané
Réponse de insulation shop
Thank you Rafal, we're always happy to help!
Such a helpful service team - saved my day!
My short experience with Insulation shop was fantastic. I had called around several companies trying to find a fast delivery for a very specific spec and brand of anti crush insulation. No-one could deliver in less than 10 days. Adam was the only one who took the time to understand what I needed it for, was then able to offer a competitive brand and delivered it next day. Amazing service! Thank you Adam.
7 février 2023
Avis spontané
Réponse de insulation shop
Thank you for your review, we're glad we could help!
Great company
Great company to deal with. I needed a large quantity of cavity fill and Adam at Insulationshop went out of he way to get part of the order to me ASAP so that the bricklayer could continue working. He managed to get a van load of insulation to me within 2 days and at a cheaper price than all my local suppliers. I plan to send a lot more business there way.
6 février 2023
Avis spontané
Réponse de insulation shop
Glad we could help and thank you for your great review!
Excellent, efficient service
Excellent, honest & quick service. Communication is great.
2 février 2023
Avis spontané
Réponse de insulation shop
Thank you Topbuild! Glad we could help
Insulation was soaking wet
Insulation was soaking wet on most packs and ended up having to scrap about 30%. Apparently the insulation is stored outside! After asking for a best price quote on a largish order the sales guy tried to charge me over £50 more than I could buy it straight from the website!!!
Be warned and tread carefully when dealing with these people!
Update: 30th Jan 2023
After conversations with the company regarding the above they have offered to reimburse me for the damaged packs without hesitation. The sales Guy who I discussed the order with for a quote has also apologised and admits he dealt with it incorrectly.
With that in mind I am now inclined to believe that this was perhaps a genuine mistake and I have been assured that procedures have been put in place to address the issues.
In that respect I would amend my original rating from a 2 star to a 4 star to give them the benefit of the doubt.
24 janvier 2023
Avis spontané
Réponse de insulation shop
Hi Pete.
We’ve looked into this review and have spoken to you about it, as we’ve mentioned we found out where the miscommunication was and have corrected it. We're sorry about this error and now that it's been found it shouldn't happen again.
Customer service is very important to us and leaving you satisfied is our goal.
Thank you for the update of the review.
Great service and quick delivery to…
Great service and quick delivery to Edinburgh. Would use them again.
20 janvier 2023
Avis spontané
Réponse de insulation shop
Thank you Gordon, we're glad everything arrived and hope your project goes well!
Best for insulation
Very professional approach with great knowledge and superb advisors. Super fast delivery. Great products at great prices.
29 juillet 2022
Avis spontané
Réponse de insulation shop
Thank you Mike! Glad our team could help, hope installation went well!
Réponse de insulation shop
Thank you Greg! Hope everything is going well!
Insulation shop gave excellent service
Insulation shop gave excellent service. I had tried other suppliers who said they had 140 mm Celotex in stock
when in fact they did not. Marzena said she could do it and I ordered. Well, the 4 Celotex panels
arrived the next day. Marzena is honest and very efficient. Brilliant service.
27 juin 2022
Avis spontané
Réponse de insulation shop
Thank you Gordon! We'll make sure to tell Marzena that she helped you, hope your installation goes well!
I cannot recommend enough the…
I cannot recommend enough the Insulation Shop, great range of products, competitive prices with fast quotation times and fast delivery. Marzena, looks after both our Garden Hideouts and SIPS Group accounts and does a great job with excellent communication.
22 avril 2022
Avis spontané
Réponse de insulation shop
Thank you Alain! We're glad we could help!
Réponse de insulation shop
Thank you for the review Douglas! We hope your project is going well!
Faultless service from ordering to…
Faultless service from ordering to delivery. Delivery was bang on time and by a very helpful and professional driver. Its a shame more companies dont operate this way.
I'll be using insulation shop again in the future for anything else I need.
Thanks again!!
2 septembre 2021
Avis spontané
Réponse de insulation shop
Thank you for the review KDPM! We're glad delivery went smoothly and hope your project goes well!
Insulation products
Quick reply, efficient and serious company.
Fast delivery and helpful and friendly staff!
28 mai 2021
Avis spontané
Réponse de insulation shop
Thank you for the kind review! We're glad we could help and hope to work with you again!
Needed a product super quick
Needed a product super quick, phone up to check and they said it would be sorted no problem and it was.
Lived up to promises, highly recommended.
24 décembre 2020
Avis spontané
Réponse de insulation shop
Glad we could help! We're always happy to help when people need products fast
Great to deal with.
Its so nice when you come across a company that is competitive, easy to purchase on line and deliver exactly when they say they will.
Well done you.
11 décembre 2020
Avis spontané
Réponse de insulation shop
Thank you for the review Kirk! We try hard to make the whole process easy while keeping costs down
Amazing service
Amazing service. Quick turnaround. Can't thank them enough for getting insulation roll express delivery to keep the job going
27 novembre 2020
Avis spontané
Réponse de insulation shop
Thank you for the review T, hope the job went well!
Very Happy with the Service and Product
I purchased 40mm Polystyrene Insulation boards for a summerhouse/garden room I have built. This was by far the best price I could find and delivery was in less then 48 hours. Excellent price and service. I would recommend 👍🏻
25 novembre 2020
Avis spontané
Réponse de insulation shop
Thank you for the review Nathan! Enjoy your summerhouse/garden room!
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