Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Lisez les avis des autres
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Voir plus
L'entreprise a répondu
The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding. Emma had the perfect approach, she was professional while being supporti... Voir plus
L'entreprise a répondu
I was able to take out my policy quickly and easily over the phone when I was having issues with the online form. The member of staff I spoke to was very helpful and polite.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Écrit par l'entreprise
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Coordonnées de contact
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Royaume-Uni
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Cara thank you ☺️
Cara, the lady l spoke to was extremely helpful and helped me set up my new policy.
10 octobre 2026
Brilliant cover everything I need easy…
Brilliant cover everything I need easy to set up the policy email straight away with policy number.
9 octobre 2026
Réponse de Insurance2go
Thank you for your review.
We're delighted to hear that our cover provided everything you were looking for and that you found the policy quick and easy to set up. It's also great to know that you received your policy documents and policy number straight away, giving you peace of mind from the outset.
We really appreciate your feedback and thank you for choosing us.
Kind regards,
The Customer Care Team
Excellent customer service,
I was able to take out my policy quickly and easily over the phone when I was having issues with the online form. The member of staff I spoke to was very helpful and polite.
8 octobre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review.
We're delighted to hear that you were able to set up your policy quickly and easily over the phone. We understand how frustrating technical issues can be, so it's great to know that a member of our team was able to step in and assist you.
We're especially pleased to hear that you found our colleague helpful and polite. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Thank you for choosing us, and we look forward to supporting you in the future.
Kind regards,
The Customer Care Team
Got my phone next day it broke and I…
Got my phone next day it broke and I couldn’t use the screen good service welllllll done
1 octobre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you received your phone the very next day and that you were pleased with the service you received.
We're sorry to hear that your phone was damaged and that you experienced issues with the screen shortly after receiving it. If there's anything we can do to help, please don't hesitate to get in touch with our team.
Thank you again for your feedback and for your kind words. We're glad we could assist.
Kind regards,
The Customer Care Team
I was simple to complete the…
I was simple to complete the application once I found my IMEI number. Very please with the cost too.
8 octobre 2026
Réponse de Insurance2go
Thank you for your review.
We're delighted to hear that you found the application process simple and easy to complete once you had located your IMEI number. It's also great to know that you were pleased with the cost of the cover.
We appreciate you taking the time to share your experience and are very pleased we could provide a straightforward and affordable solution for you.
Kind regards,
The Customer Care Team
Very very bad
19 juin 2026
Réponse de Insurance2go
Dear Miss Muhammadi,
Thank you for taking the time to leave a review.
We can see that your insurance policy was purchased on 19 June 2026, and a claim was submitted on 7 July 2026.
Due to the short period between the policy start date and the claim notification, we requested additional documentation to enable us to fully assess and validate your claim in line with the policy terms and conditions.
Unfortunately, as the requested documentation was not received and there was no further activity on the claim, it was subsequently closed.
Should you wish to proceed with your claim or require any assistance, please do not hesitate to contact us. Our team will be happy to help.
Kind regards,
The Customer Care Team
Outstanding Support from Emma on the renewals teamThe support from Emma who answered my…
The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding.
Emma had the perfect approach, she was professional while being supportive in a friendly encouraging manner. I did not feel rushed and Emma explained everything and gave me a competitive quote. Definitely one of the best insurance renewal experiences I have ever had!
7 octobre 2026
Réponse de Insurance2go
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Emma provided such outstanding support during your renewal enquiry. Taking the time to explain the available options clearly, ensuring customers never feel rushed, and offering friendly, professional guidance is exactly the level of service we strive to deliver.
It's especially rewarding to know that Emma helped make your renewal experience one of the best you've ever had. We'll be sure to pass on your kind feedback to her, as we're certain she'll be thrilled to receive this recognition.
Thank you for choosing Insurance2Go, and we look forward to continuing to support you in the future.
The Insurance2Go Team 😊
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found the process straightforward and easy to complete. Providing a simple and hassle-free experience for our customers is something we always strive for, so it's great to know you were pleased with the service.
Thank you for choosing Insurance2Go and for your kind feedback.
The Insurance2Go Team 😊
Very professional and very helpful
Very professional and very helpful, great service 👍
28 septembre 2026
Réponse de Insurance2go
Thank you for your kind review! We're delighted to hear that you found our service professional and helpful. Providing great customer service is always our priority, so it's wonderful to know we met your expectations.
We really appreciate your feedback and your recommendation. Thank you for choosing Insurance2go! 👍😊
Great service and good value
28 septembre 2026
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found our service great and received good value for money. We really appreciate you taking the time to share your feedback and are pleased that you had a positive experience. Thank you for choosing Insurance2go, and we look forward to supporting you again in the future. 😊
Double check selections before purchase
Double check selections before purchase
Ensure to check you have selected the payment duration before completing transaction as the company will not change from monthly to annual or vice versa and cancellation and repurchase is required if you choose the wrong one in error. The customer service department were fairly helpful and prompt with responses to find resolution however it seems a bit silly that an account cannot be amended after purchase.
28 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to share your feedback. We're pleased to hear that our customer service team was helpful and responsive in assisting you and working towards a resolution.
We appreciate your comments regarding the payment frequency selection process. We understand how frustrating it can be to realise an incorrect option has been chosen after purchase, and we value feedback like yours as it helps us identify areas where we can improve the customer experience. We'll ensure your comments are shared with the relevant teams for review.
Thank you for choosing Insurance2go, and we appreciate your honest feedback.
Very pleasant reception when I rang…
Very pleasant reception when I rang through to correct something.
My nephew found the insurance on line.
26 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're pleased to hear that you received a warm and pleasant experience when you called to update your policy. We always aim to make things as simple and straightforward as possible for our customers.
It's great that your nephew was able to find Insurance2go online for you, and we're delighted you've chosen to insure with us. Thank you for your support, and please don't hesitate to get in touch if we can help with anything else. 😊
Easy to do with a good explanation on…
Easy to do with a good explanation on line and a very good price. Would have been 5 stars if we could get hold of people to speak to regarding a query.
26 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found the process easy to complete, with clear explanations and a competitive price.
We also appreciate your feedback regarding contacting us with queries. We're sorry to hear that this wasn't as straightforward as it should have been, and we'll take your comments on board as we continue to improve our service.
Thank you for choosing Insurance2go, and we hope to provide you with a 5-star experience in the future. 😊
Lisa was amazing
Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal customer please make sure Lisa is aware zeeshaan Ali says tha k you so much
3 octobre 2026
Avis spontané
Réponse de Insurance2go
Thank you for your fantastic review, Zeeshaan!
We're delighted to hear that Lisa provided such amazing support over the days you spoke with her. We know how important it is to have someone helpful and understanding when you need assistance, so it's wonderful to hear she made such a positive impression.
We're also pleased that we were able to provide you with a suitable replacement device, and that you're happy with the upgrade to the Magic 8 Pro when the Magic 6 Pro couldn't be sourced.
Thank you for your loyalty over the years and for placing your trust in Insurance2go. We'll be sure to pass your kind words on to Lisa. I'm sure she'll be thrilled to hear your feedback.
Thanks again, Zeeshaan, and we look forward to continuing to support you for many years to come. 😊
It was quite easy and straightforward to open a…
It was quite straightforward to open a new policy .
2 octobre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review.
We're delighted to hear that you found it easy and straightforward to set up your new policy. We work hard to make the process as simple and hassle-free as possible, so it's great to know we delivered that experience for you.
Thank you for choosing Insurance2go, and we look forward to supporting you throughout your cover. 😊
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found our website easy to navigate and that our email responses were prompt and reassuring. Providing a simple, stress-free experience and keeping our customers informed every step of the way is what we strive for.
Thank you for choosing Insurance2Go, and we look forward to continuing to support you in the future.
The Insurance2Go Team 📱😊
Simple, good value
Simple, easy and fast to set up, good value for money. Competitive prices.
30 septembre 2026
Réponse de Insurance2go
Thank you for your review! We're pleased to hear that you found the setup process simple, easy and fast, and that our cover offers good value for money. We work hard to provide competitive pricing while making it quick and straightforward for customers to protect their devices.
Thank you for choosing Insurance2Go. We appreciate your support and look forward to being there when you need us.
The Insurance2Go Team 📱😊
Réponse de Insurance2go
Thank you for your review! We're pleased to hear that you found the application process easy and straightforward. We work hard to make arranging cover as simple and hassle-free as possible, so it's great to know we delivered that experience for you.
Thank you for choosing Insurance2Go, and we appreciate your support.
The Insurance2Go Team 😊
Easy to get and cost effective
29 septembre 2026
Réponse de Insurance2go
Thank you for your 5-star review, Adnan!
We're delighted to hear that you found arranging your cover easy and cost-effective. We aim to make protecting your devices as simple and affordable as possible, so it's great to know we've met your expectations.
Thank you for choosing Insurance2Go. We appreciate your support and look forward to continuing to provide you with great value and service.
Kind regards,
The Insurance2Go Team 📱😊
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