Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Lisez les avis des autres
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Voir plus
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The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding. Emma had the perfect approach, she was professional while being supporti... Voir plus
L'entreprise a répondu
I was able to take out my policy quickly and easily over the phone when I was having issues with the online form. The member of staff I spoke to was very helpful and polite.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Écrit par l'entreprise
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Coordonnées de contact
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Royaume-Uni
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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6 septembre 2026
Réponse de Insurance2go
Thank you for your wonderful review.
We're delighted to hear that Emma provided such a positive experience. We'll be sure to pass on your kind words to her. Delivering patient, thorough, and helpful service is what we strive for, and it's great to know Emma was able to support you so effectively.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
The Customer Experience Team
Good value
Good value, helpful customer service. Would be 5 stars if I’d been able to complete the purchase on my iPhone Safari browser. Autofill was putting credit card details in the wrong boxes and click on didn’t work to enter details manually.
Had to use another browser on my laptop and start all over again so was very time consuming!
5 septembre 2026
Réponse de Insurance2go
Thank you for your review and for highlighting the value of our cover and the support you received from our customer service team.
We're sorry to hear that you experienced difficulties completing your purchase on Safari. We understand how frustrating it must have been to start the application again on another device, and we appreciate you taking the time to share this feedback. Your comments regarding the autofill functionality and issues entering payment details manually have been noted and will be shared with our website team for investigation.
We're pleased that you were ultimately able to complete your purchase and that our team could assist you along the way. Thank you again for your feedback, and we hope to provide a smoother experience worthy of a 5-star review in the future.
Kind regards,
The Customer Experience Team
I took out phone insurance with…
My wife took out phone insurance with Insurance2Go almost 10 months ago for my iPhone.When my phone went missing and I made a claim, I provided all the documents they requested and met all of their requirements.
However, they refused my claim simply because I’m not a permanent resident or a UK national and I’m currently living in the UK on a work visa since 2.5 years
So, despite having insurance for almost 10 months and providing all the required documents, they rejected my claim purely on the basis of my immigration status.
Because of this experience, I would not recommend Insurance2Go to anyone. In my opinion, it’s not worth taking out insurance with a company that can refuse your claim for a reason like this. Very disappointing and, honestly, a very poor experience.
3 septembre 2026
Avis spontané
Réponse de Insurance2go
Dear Mr Ibrahim,
Thank you for taking the time to share your feedback.
We are sorry to hear of your disappointment regarding the outcome of your claim and appreciate the frustration this situation has caused.
As part of the insurance application process, customers are required to confirm that they meet the eligibility criteria for cover, including being a permanent UK resident. Additional guidance is provided during the quote journey to help customers understand this requirement. If a customer indicates that they do not meet this criterion, the application cannot proceed and the policy cannot be purchased.
Following a review of your claim, it was established that the permanent UK residency requirement had not been met. As this is a condition of eligibility for the policy, we were unfortunately unable to validate the claim. In these circumstances, the policy is cancelled and a full refund of all premiums paid is arranged.
We appreciate that this outcome is disappointing, particularly given the length of time the policy had been in place. However, our decision was based solely on the policy's eligibility requirements and not on nationality or immigration status.
If you would like to discuss your experience further or have any questions regarding this decision, please contact our team on 0333 999 7920, and we will be happy to assist.
Kind regards,
Insurance2Go Customer Relations
Nothing to say for now
28 août 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review. We appreciate your feedback and are pleased that you chose Insurance2go. If there's anything you'd like to share about your experience in the future, we'd love to hear from you.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found the process easy and quick. We appreciate your feedback and are pleased we could provide a smooth experience.
Kind regards
The Customer Care Team
Quick & easy to get item insured.
Quick & easy to get item insured.
Very happy with the price and what the cover includes.
3 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave us a review!
We're delighted to hear that you found the process quick and easy, and that you're happy with both the price and the level of cover included. Making insurance straightforward and providing great value are key priorities for us, so it's fantastic to know we've met your expectations.
Thank you for choosing us, and we appreciate your support. 😊
Kind regards
The Customer Care Team
So easy to add additional mobile
So easy to add additional mobile, would recommend to family and friends. 👍
3 septembre 2026
Réponse de Insurance2go
Thank you for your kind review! We're delighted to hear that you found it so easy to add an additional mobile to your policy. Making the process simple and hassle-free for our customers is always our goal. We really appreciate your recommendation and are grateful for your support. Thanks for choosing us! 😊
Kind regards
The Customer Care Team
Satisfied customer - policy purchase
I found information easy to access on the website. I managed to get through to customer service promptly when I encountered a problem entering my IMEI number. This was quickly and courteously deal with. The price and cover provided was very good. Policy details were confirmed by email ( my preference) very quickly.
2 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to share your experience. We're delighted to hear that you found our website easy to use and that our customer service team was able to quickly assist you with your IMEI number query. It's great to know that you found the policy competitively priced with good coverage, and that your policy documents were delivered promptly via your preferred communication method.
We really appreciate your feedback and are pleased we could provide a smooth and positive experience. Thank you for choosing us.
Kind regards,
The Customer Experience Team
Very bad misleading provider
Very bad misleading provider, took so long for process, after refused the claim saying stupid reason which done not exist. Please don’t waist your money, not helpful at all, can’t even give 1 star.
1 septembre 2026
Avis spontané
Réponse de Insurance2go
Dear Preet,
We’re sorry you to hear you are unhappy with the recent experience you had with Insurance2Go.
Citymain who are the authorised claims administrators for Insurance2Go are required to ensure all claims are assessed fairly against the terms and conditions you signed up to at time of purchasing the policy.
During the assessment process they will request documentation enabling them to validate the claim fully, as well as ensuring eligibility for cover is met. The assessors will on occasion need to request additional information depending on the incident circumstances and proximity to the policy start date.
We are sure you understand that there is a need to validate all facts provided alongside the documentary evidence provided.
Should you wish to discuss this further, we will happily review and answer any questions on your claim further.
Kind regards
The Customer Care Team
Really good value for money
Really good value for money , I couldn’t ask for more, Really happy with policy .
29 août 2026
Réponse de Insurance2go
Thank you, Gareth, for your fantastic review. We're delighted to hear that Lisa was so helpful and made your experience a positive one. Providing friendly, personable service is very important to us, and we're pleased that Lisa took such good care of you.
We'll make sure your kind words are passed on to her.
Kind regards,
The Customer Care Team
What’s important the customer service treating with courtesy and understanding
I don’t know because I done everything online
30 août 2026
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that courtesy and understanding are important to you, as these are values we strive to demonstrate in every customer interaction. It's also great to know that you found our online process straightforward and were able to complete everything digitally.
We appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
Réponse de Insurance2go
Thank you for your wonderful review. We're delighted to hear that you found the process so easy to complete and that you loved the experience. Making things simple and straightforward for our customers is a key priority, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
Very helpful the issue was resolved…
Very helpful the issue was resolved quickly and politely by the assistant.
Would definitely recommend.
28 août 2026
Réponse de Insurance2go
Thank you for your kind review. We're delighted to hear that your issue was resolved quickly and politely by our assistant. Providing helpful and efficient customer service is something we work hard to achieve, so it's great to know that this was reflected in your experience.
We really appreciate your recommendation and thank you for taking the time to share your feedback.
Kind regards,
The Customer Care Team
The operator on the phone (Tony) was…
The operator on the phone (Tony) was fantastic. Great work Tony!
27 août 2026
Réponse de Insurance2go
Thank you for your wonderful review. We're delighted to hear that Tony provided such fantastic service and made a positive impression during your call. We pride ourselves on delivering excellent customer support, and feedback like yours is always appreciated.
We'll be sure to pass your kind comments on to Tony.
Kind regards,
The Customer Care Team
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that Lisa made the process easy for you and provided great service. We always aim to make things as simple and straightforward as possible for our customers, so it's wonderful to know Lisa helped achieve that.
We'll be sure to pass your kind feedback on to her.
Kind regards,
The Customer Care Team
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that our team was able to help you find a deal that suited your needs. We understand that everyone's requirements are different, so it's important to us that we provide support and options that are right for each customer.
We appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
Easy enough to fill in the form
26 août 2026
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that you found the form easy to complete. We work hard to make our processes as simple and straightforward as possible, so it's great to know your experience reflected that.
We appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found the purchase process easy and straightforward. We aim to make every step as simple and convenient as possible for our customers, so it's great to know we delivered a positive experience for you.
We appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
So easy to use
23 août 2026
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found our service so easy to use. We work hard to make our processes as simple and straightforward as possible, so it's wonderful to know you had a positive experience.
We appreciate you taking the time to share your feedback.
Kind regards,
The Customer Care Team
Quick fuss free quote excellent price…
Quick fuss free quote excellent price highly recommended
22 août 2026
Réponse de Insurance2go
Thank you for your fantastic review. We're delighted to hear that you found the quote process quick and hassle-free, and that you were pleased with the price. Making insurance simple, convenient, and great value for our customers is what we strive for every day.
We really appreciate your recommendation and thank you for taking the time to share your feedback.
Kind regards,
The Customer Care Team
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