Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Voir plus
L'entreprise a répondu
The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding. Emma had the perfect approach, she was professional while being supporti... Voir plus
L'entreprise a répondu
I was able to take out my policy quickly and easily over the phone when I was having issues with the online form. The member of staff I spoke to was very helpful and polite.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Écrit par l'entreprise
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Coordonnées de contact
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Royaume-Uni
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy application
Easy application, very straightforward and very timely process from start to finish.
21 septembre 2026
Réponse de Insurance2go
Thank you for your review! We're pleased to hear that you found the application process easy, straightforward and efficient from start to finish. We strive to make arranging cover as quick and hassle-free as possible, so it's great to know we delivered a positive experience.
Thank you for choosing Insurance2Go. 😊
Great First Impressions
I had an issue whilst trying to set up mobile phone insurance on line, so I contacted Insurance2go the call was answered very quickly and Lisa was most helpful, polite and professional in resolving the issue quickly. Good customer service is such a rarity these days.
21 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Lisa was able to assist you quickly and resolve the issue with setting up your mobile phone insurance. Providing helpful, professional, and efficient service is something we strive for, so it's wonderful to know that Lisa made such a positive first impression.
We'll be sure to pass on your kind feedback to her. Thank you for choosing Insurance2go, and we look forward to being there for you whenever you need us.
Kind regards
The Customer Care Team
Professionals
12 septembre 2026
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found our service professional. Providing excellent customer service and a straightforward experience is always our goal, and it's great to know we met your expectations.
Thank you for choosing Insurance2Go. We appreciate your support and look forward to helping you again in the future.
The Insurance2Go Team
An easy policy to set up …
An easy policy to set up and the customer service is really good.
10 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found the policy easy to set up and that you had a positive experience with our customer service team.
Providing a simple purchasing journey alongside excellent customer support is something we strive for, so it's great to know we've met your expectations.
Kind regards,
Insurance2Go Customer Services Team
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found it easy to arrange your cover and that you were happy with both the service and the price.
We work hard to make getting protected as simple and straightforward as possible, so it's great to know we've delivered a positive experience for you.
Kind regards,
Insurance2Go Customer Services Team
Insurance2Go unclear policy.
I thought I purchased for loss and theft but confirmation email doesn't mention it. Very unclear if I did get what I thought I paid for.
17 septembre 2026
Réponse de Insurance2go
Thank you for your feedback. We're sorry to hear there was some confusion about the cover included in your policy and that your confirmation email didn't provide the clarity you were looking for.
If you're unsure whether Loss and Theft cover was selected, please get in touch with our customer service team and we'll be happy to review your policy with you. If you don't currently have Loss and Theft cover and would like to add it, we can discuss the options available and help ensure you have the protection that's right for your needs.
We appreciate your feedback regarding the clarity of our communications and will use it to help improve our customer experience.
Kind regards,
Insurance2Go Customer Services Team
Everything I needed in a Policy
Everything I needed in a Policy, quick & easy process
9 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave us a review. We're delighted to hear that you found the policy had everything you needed and that the process was quick and easy. Providing straightforward cover and a seamless customer experience is always our goal, so it's great to know we met your expectations.
Thank you for choosing us, and we appreciate your support. If there's anything we can help with in the future, please don't hesitate to get in touch. 😊
Kind regards
The Customer Care Team
Very easy and smooth process to take…
Very easy and smooth process to take out insurance
16 septembre 2026
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found taking out your insurance to be a very easy and smooth process.
We work hard to make arranging cover as simple and straightforward as possible, so it's great to know that this was reflected in your experience. Thank you for choosing us, and we appreciate you taking the time to share your feedback.
Many thanks,
The Customer Care Team 😊
Réponse de Insurance2go
Thank you for your kind feedback! We're delighted to hear that you found our service to be good and our prices competitive. We really appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards
The Customer Care Team
I spoke to Emma she was very efficient…
I spoke to Emma she was very efficient and helpful.
12 septembre 2026
Réponse de Insurance2go
Thank you for taking the time to leave us a review.
We're delighted to hear that Emma provided such efficient and helpful service. Delivering a positive and straightforward experience for our customers is always our goal, so it's wonderful to know Emma was able to assist you so effectively.
We'll be sure to pass your kind comments on to her. Thank you for choosing us, and we look forward to helping you again in the future.
The Customer Care Team
Réponse de Insurance2go
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience and that everything went smoothly. Providing a simple and hassle-free service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing us, and we look forward to assisting you again in the future.
The Customer Care Team
All good
All good. Please include how it affect those whose dependent will use the item on the FAQs
3 septembre 2026
Réponse de Insurance2go
Thank you for your review and feedback.
We're pleased to hear that everything was good overall. We also appreciate your suggestion regarding our FAQs. Clear information is important, especially when a dependent may be using the insured item, and we'll ensure your feedback is shared with the relevant team for consideration as we continue to improve our customer information and guidance.
Thank you for taking the time to share your experience.
The Customer Experience Team
Réponse de Insurance2go
Thank you for your review, Leo.
We're pleased to hear that you found the process quick and easy. Making insurance simple and hassle-free for our customers is something we continually strive for, so it's great to know we delivered a positive experience.
Thank you for taking the time to share your feedback and for choosing Insurance2go.
The Customer Experience Team
Werry good and werry fast
2 septembre 2026
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found our service very good and very fast. Providing a quick and efficient experience for our customers is something we strive for every day, so it's great to know we delivered.
We appreciate your feedback and thank you for choosing us.
The Customer Experience Team
The online sign up is easy and straight…
The online sign up is easy and straight forward
3 septembre 2026
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found the online sign-up process easy and straightforward. We work hard to make getting started as simple and seamless as possible, so it's great to know we've met your expectations.
Thank you for choosing us, and we appreciate you taking the time to share your feedback.
The Customer Experience Team
Good level of cover for a good price…
Good level of cover for a good price with MSE discount
8 septembre 2026
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found our cover offers good value for money and that the MSE discount made it even more affordable. We appreciate your feedback and are pleased that we could provide cover that meets your needs at a competitive price. Thank you for choosing us.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you found our team efficient, knowledgeable, and friendly. Providing helpful service and making the insurance process as straightforward as possible is always our goal. We really appreciate your feedback and thank you for choosing our phone insurance.
Kind regards
The Customer Care Team
Your server keep crashing
Your server keep crashing the connection and I had to start again four times
7 septembre 2026
Réponse de Insurance2go
Thank you for your feedback. We're sorry to hear that you experienced repeated connection issues while completing your purchase. We understand how frustrating it can be to have to start over multiple times. Your comments have been noted and will be shared with the relevant team for investigation. We appreciate your patience and thank you for bringing this to our attention.
Kind regards
The Customer Care Team
Very easy to buy
7 septembre 2026
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that you found the process very easy to complete. Making it quick and straightforward for our customers to arrange their cover is something we work hard to achieve. Thank you for choosing us, and we appreciate your feedback.
Kind regards
The Customer Care Team
Very simple and easy for me to…
Very simple and easy for me to navigate. Customer services very helpful when I made contact.
30 août 2026
Réponse de Insurance2go
Thank you for taking the time to share your feedback. We're delighted to hear that you found the process simple and easy to navigate, and that our customer service team was able to assist you when needed. We appreciate your kind words and your support.
Kind regards
The Customer Care Team
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