Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Lisez les avis des autres
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Voir plus
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The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding. Emma had the perfect approach, she was professional while being supporti... Voir plus
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I insured my iphone with Insurance2go It was very easy to buy the correct cover to protect my device. I did some research and found Insurance2go came out top. Its reassuring to know that should... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Écrit par l'entreprise
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Coordonnées de contact
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Royaume-Uni
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Mobile phone insurance
It was all very straightforward to set up the insurance I wanted.
12 juin 2026
Réponse de Insurance2go
Thank you for your feedback! We’re so pleased to hear that setting up your mobile phone insurance was straightforward and hassle-free.
Making the process simple and easy for our customers is always our goal, so it’s great to know we delivered on that for you.
Thanks again for choosing Insurance2go!
Kind regards
The Customer Care Team
Very easy to work through the stages on…
Very easy to work through the stages on the site
The only thing is I wanted to pay the insurance in full instead of direct debit way so hopefully someone will get in touch so I can pay in full
14 juin 2026
Réponse de Insurance2go
Thank you for your feedback—we’re so pleased to hear that you found our website easy to navigate and the process straightforward.
We really appreciate your comments regarding payment options as well. We understand that paying in full can be preferable, and we’ll ensure your request is passed to our team so they can get in touch and assist you with this.
If you’d like to arrange this sooner, please feel free to contact us directly and we’ll be happy to help.
Thanks again for choosing Insurance2go!
Kind regards
The Customer Care Team
Always easy and efficient to use
Always easy and efficient to use. Wouldn’t go anywhere else for our mobile insurance.
6 juin 2026
Réponse de Insurance2go
Thank you for your lovely feedback! We’re so pleased to hear that you find our service easy and efficient to use—that’s exactly what we aim for.
Your loyalty and trust in choosing us for your mobile insurance really mean a lot, and we’re delighted to be your go-to provider.
Thanks again for your support!
Kind regards
The Customer Care Team
Superb customer service experience
Superb customer service experience. Professional, clear, and genuinely feel like valued as a customer. I would highly recommend. I have also claimed in the past and the turn around of three working days from postage to repaired - returned device was exceptional. Best value on the market. Thank you Insurnace2go
13 juin 2026
Réponse de Insurance2go
Thank you so much for your fantastic feedback! We’re delighted to hear that you’ve had such a positive experience with our customer service team and that you felt genuinely valued throughout your journey with us — that’s exactly what we strive for.
It’s also wonderful to know that your previous claim was handled so quickly and smoothly. A three-day turnaround from sending your device to receiving it repaired is the level of efficiency we aim to deliver every time.
Your recommendation means a great deal to us, and we truly appreciate you choosing Insurance2go. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Thanks again for your support!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your kind feedback! We’re delighted to hear that Helen was so helpful and professional, and that she made the process smoother than you expected. That’s exactly the level of service we strive for, and we’ll be sure to pass on your lovely comments to her. We really appreciate you taking the time to share your experience!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your feedback! We’re pleased to hear you found the experience quick and easy—that’s exactly what we aim for.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review! We’re delighted to hear that you found the instructions easy to follow and that everything was sorted quickly. Making the process simple and hassle-free is really important to us, so it’s great to know we’re delivering. We appreciate you taking the time to share your experience!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your kind feedback! We’re really pleased to hear you found the service helpful and that you’re happy with your experience. We truly appreciate you taking the time to share your thoughts!
Kind regards
The Customer Care Team
They are scammers be aware of them
They are scammers be aware of them. I’ve been paying them money from several months unfortunately I lost my phone and I done the claim through them. They ask me for so many documents. I provide them and in the end they declined my claim. They tell the reason that my phone didn’t have warranty for one year. The shop from where I bought the phone from. They didn’t give me warranty for one year which has nothing to do for this Insurance company. I’ve been paying them for lost and theft as I lost my phone. They’re just making an excuse not to help me so please be aware they are scammers.
9 juin 2026
Avis spontané
Réponse de Insurance2go
Dear Ali,
We are very sorry to hear that you are disappointed with the outcome of your claim. It is a requirement of our policies that devices must have been purchased from a UK registered company with a minimum of 12-months warranty. Insurance is sold on the basis of utmost good faith and we rely on customers having read and understood the eligibility requirements during the purchase of their policy. They are specifically required to confirm this has been done and we also provide several opportunities to review the policy documentation, including the Insurance Product Information Document and the Terms & Conditions.
Should you wish to discuss this further please contact our Customer Service Centre on 0333 999 7920 Mon-Sat 9am-5:30pm (standard call rate).
Kind regards
The Customer Care Team
Very easy and friendly to set insurance…
Very easy and friendly to set insurance through the website
7 juin 2026
Réponse de Insurance2go
Thank you for your lovely feedback! We’re so pleased to hear you found setting up your insurance easy and that our website was friendly to use. Making the process simple and straightforward for our customers is really important to us. Thanks again for choosing us!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Hi Tina,
Thank you for your feedback! We’re delighted to hear you found our service efficient and competitively priced. Providing great value alongside a smooth customer experience is something we always strive for. We really appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
Ive just broken 1 of my 2 contact
Ive just broken 1 of my 2 contact phones and I don't have insurance on it but I have on my other phone. I had to pay 350 to pay the contract off it was a Google pixel 8pro and it was 430 for the new screen i yhem upgraded to S26 ultra 5g ai and my other phone is on 3 network a Samsung galaxy Z6 fold and I am paying 13.99 month and then the new phone with Tesco contract is 15.99 month insurance and I thought it was a rip off so I would look on internet 1st company i found was insure2go 5.99 month for Z6 instead of 13.99 and 11.99 month for my new S26 ultra instead of 15.99 but if you have 2 things insured you get 10%month off the highest price do I have to pay 10.70 5.99 so 16.69 for both and it has better cover for some items and I am absolutely impressed with the price and I have read loads of reviews and they are a 5/4 star review for everyone. I have had 2 phone for 8 years always New model of phone and I have never used it yet i was stupid not to get insurance on the Google pixel 8 pro it was 1800 when I got it on contract and I have had it 27 months nothing to go wrong unbelievable but I have to say I will recommend it to all my friends and it will be a good one for them as well. ❤️❤️
5 juin 2026
Réponse de Insurance2go
Hi Craig,
Thank you so much for taking the time to share your experience and such detailed feedback! We’re really sorry to hear about the damage to your Google Pixel 8 Pro — that must have been incredibly frustrating and expensive.
We’re delighted to hear that you found our prices competitive and that our cover offered better value for both of your devices. It’s great to know the multi-gadget discount helped make things even more affordable for you too.
We truly appreciate your recommendation and are so pleased you chose Insure2Go to protect your new Samsung devices. Hopefully you’ll never need to make a claim, but it’s reassuring to know your phones are covered if the unexpected happens.
Thanks again for your support and welcome to Insurance2Go!
Kind regards
The Customer Care Team
Quick and easy to set up insurance …
Quick and easy to set up insurance for my new phone. Queries were quickly resolved by prompt email responses. Very competitive price.
2 juin 2026
Réponse de Insurance2go
Thank you for your wonderful feedback! We’re so pleased to hear that setting up insurance for your new phone was quick and easy, and that our team was able to resolve your queries promptly by email.
It’s also great to know you found our prices competitive. We really appreciate you choosing Insure2Go and taking the time to share your experience!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Hello Glen,
Thank you for your lovely review!
We’re so pleased to hear that you found everything nice and easy—that’s exactly the experience we aim to deliver. We really appreciate you taking the time to share your feedback and hope to serve you again soon!
Kind regards
The Customer Care Team
It is easy and smooth.
3 juin 2026
Réponse de Insurance2go
Thank you for your feedback!
We’re really glad to hear that you found the experience easy and smooth—that’s exactly what we aim for. We appreciate you taking the time to share your thoughts and hope to continue providing you with the same seamless service in the future!
Kind regards
The Customer Care Team
Réponse de Insurance2go
Hi Mags,
Thank you for your excellent feedback! We're delighted to hear you found our online service easy to use—that’s exactly the experience we strive to deliver.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Hi Natalie,
Thank you for your feedback. We’re really pleased to hear you found the process quick and easy — that’s exactly what we aim for. We appreciate you taking the time to share your experience and hope to support you again in the future.
Kind regards
The Customer Care Team
Fast and Easy to use
31 mai 2026
Réponse de Insurance2go
Thank you for your feedback! We're delighted to hear you found the service fast and easy to use—making things simple and efficient for our customers is exactly what we aim for. We appreciate you taking the time to share your experience.
Kind regards
The Customer Care Team
payment issue resolved …
tried numerous time with different bank cards but none were being accepted.emailed for support and got a response within an hour and made payment over phone
29 mai 2026
Réponse de Insurance2go
Thank you for sharing your experience with us. We're sorry to hear you initially had trouble making a payment, but we're pleased our support team was able to assist quickly and get everything resolved for you. Providing prompt and helpful service is really important to us, and we appreciate your patience while we sorted this out. Thanks again for your feedback!
Kind regards
The Customer Care Team
Very easy to follow instructions on…
Very easy to follow instructions on line. Good value.
22 mai 2026
Réponse de Insurance2go
Thank you for your kind feedback! We're glad to hear you found the instructions easy to follow and felt you received good value. Making things clear and worthwhile for our customers is exactly what we strive for—thanks again for sharing your experience!
Kind regards
The Customer Care Team
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