Hi. Lisa was absolutely amazing over thdays I called for help also they couldn't source a magic 6 pro so they sent a magic 8 pro thank you guys so much been with you for years and will remain a loyal... Voir plus
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Lisez les avis des autres
I have insured my phone for the past 6 years with Insurance2go. My battery, phone back and charging port all needed replacing recently. A huge thank you to Helen and Stewart in the customer service d... Voir plus
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The support from Emma who answered my call and talked me through the different options to renew my insurance was outstanding. Emma had the perfect approach, she was professional while being supporti... Voir plus
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I insured my iphone with Insurance2go It was very easy to buy the correct cover to protect my device. I did some research and found Insurance2go came out top. Its reassuring to know that should... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Instant Mobile Phone Insurance from as little as £2.99 a month.
5 reasons to choose Insurance2go
Écrit par l'entreprise
- Defaqto 5 Star Rated Cover
- Our Full Cover provides one of the highest quality offerings on the market.
- 93% of Claims Accepted
- Out of all the completed claims received in 2022.
- Instant Protection
- To give you peace of mind, your device will be instantly protected when you buy one of our policies.
- Unlimited Claims
- No matter how many times you need to make a claim, we’ll be there.
- As Seen on Money Saving Expert
- You’ll see our policies featured on Money Saving Expert.
Coordonnées de contact
3000 Lakeside, North Harbour, Western Road, PO6 3FQ, Portsmouth, Royaume-Uni
- 0333 999 7905 (local rate call)
- i2gcustomerservices@citymain.com
- insurance2go.co.uk
4,7
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick service
9 juillet 2026
Réponse de Insurance2go
Thank you for your review.
We're delighted to hear that you received quick service and had a positive experience with us. We aim to make everything as efficient and straightforward as possible for our customers, so it's great to know we've met your expectations.
Thank you for choosing Insurance2go and for taking the time to share your feedback.
Kind regards,
The Customer Care Team
It was simple and useful
3 juillet 2026
Réponse de Insurance2go
Thank you for your review.
We're pleased to hear that you found the process simple and useful. We work hard to make arranging mobile insurance as straightforward and convenient as possible, so it's great to know we've delivered on that for you.
Thank you for choosing Insurance2go, and for taking the time to share your feedback.
Kind regards,
The Insurance2go Team
Very happy with new policy
I upgraded my mobile and asked my previous provider to amend my policy, to be told it wouldn’t come into effect for 30 days. Not happy about this I did some shopping around and was very impressed with the cover and (cheaper) price with Insurance2go.
Unfortunately I made an error on the application, but they were very quick to respond and update the policy. Can’t fault anything so far - service has been great *****
6 juillet 2026
Réponse de Insurance2go
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you found our cover to be both competitively priced and a great fit for your needs after upgrading your mobile. We understand how important it is to have the right protection in place quickly, so it's wonderful to know that our team was able to help resolve the error on your application promptly and efficiently.
Providing excellent service and making insurance as straightforward as possible are priorities for us, so your feedback means a lot. Thank you for choosing Insurance2go, and we look forward to continuing to support you in the future.
Kind regards,
The Insurance2go Team
If there is maintenance in the first…
If there is maintenance in the first month, why pay more
8 juillet 2026
Réponse de Insurance2go
Thank you for your feedback.
We're sorry to hear that you're unhappy with this aspect of the policy. Our waiting periods and policy terms are designed to ensure that cover is purchased before an issue arises, helping us keep our products fair and affordable for all customers.
We'd like the opportunity to review your concerns and explain how the policy applies to your specific circumstances. Please contact our customer service team with your policy details, and we'll be happy to assist further.
Kind regards,
The Insurance2go Team
Easy to do and great price
8 juillet 2026
Réponse de Insurance2go
Thank you for your review.
We're delighted to hear that you found the process easy and that our cover offered great value for money. We work hard to make arranging insurance as simple and straightforward as possible, so it's wonderful to know we've met your expectations.
Thank you for choosing insurance2go, and we appreciate you taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
Always a breeze
Always a breeze, every device I've ever set up has been seamless to do & the only instance that I've had the need to use customer service (around two years ago) was amazing also, which is why I always come to Insurance2go first, no question!
1 juillet 2026
Réponse de Insurance2go
Thank you for your fantastic review.
We're delighted to hear that arranging cover for your devices has always been a seamless experience and that our customer service team left such a positive impression when you needed assistance. It's especially rewarding to know that the excellent service you received two years ago has given you the confidence to keep coming back to Insurance2go whenever you need cover.
Customer loyalty means a great deal to us, and we're thrilled to be your first choice for device insurance.
Thank you for your continued support and for taking the time to share your experience. 😊
Kind regards
The Customer Care Team
A bit slow sending me a certificate and…
A bit slow sending me a certificate and other documents but in the end it all worked out ok
27 juin 2026
Réponse de Insurance2go
Thank you for your review. We're sorry to hear there was a delay in receiving your certificate and documentation. We understand how important it is to receive these promptly and appreciate your patience while we resolved this for you.
We're pleased to hear that everything worked out in the end and that you received the documents you needed. Your feedback is valuable and helps us identify areas where we can improve our service and communication.
Thank you for choosing us, and we hope to provide you with a smoother experience in the future.
Kind regards
The Customer Care Team
I used a discount code for Martin Lewis…
I used a discount code for Martin Lewis and it didn’t work
5 juillet 2026
Réponse de Insurance2go
Dear Jane,
Thank you for your review.
We're sorry to hear that the Martin Lewis discount code didn't work as expected. We understand how frustrating that can be when you're trying to take advantage of an offer.
Discount codes can sometimes have specific eligibility criteria, validity dates, or require particular details to be entered exactly as shown. We'd like the opportunity to look into this for you and understand what happened.
Please contact our customer service team with details of the code you used, and we'll be happy to investigate further.
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review.
We're delighted to hear that you found our communication and cooperation to be good. Providing clear, helpful support and working closely with our customers is something we always strive for.
We appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to assisting you again in the future. 😊
Kind regards
The Customer Care Team
The website was very helpful.
The website was very helpful. Excess costs were visible with a choice as to how much to pay. Payment by Direct Debit was easy to set up. Overall this cover is exactly what I needed.
2 juillet 2026
Réponse de Insurance2go
Thank you for your great review.
We're delighted to hear that you found our website helpful and easy to use. We believe it's important for customers to have clear information when choosing their cover, so it's fantastic to know that the excess options were easy to understand and that setting up your Direct Debit was straightforward.
It's especially rewarding to hear that the cover meets your needs exactly. Thank you for choosing Insurance2go and for taking the time to share your experience.
Kind regards
The Customer Care Team
Excellent customer service
Really helpful customer service when enquiring about taking out a new policy. Lisa was really knowledgeable and even checked that the eBay seller I bought from would be accepted in the event of a claim. Very quick to answer phone too. Thank you!
2 juillet 2026
Réponse de Insurance2go
Thank you for taking the time to share your experience.
We're delighted to hear that Lisa provided such helpful and knowledgeable support while you were considering a new policy.
Going the extra mile to check that your eBay purchase would be eligible for cover is exactly the kind of service we strive to deliver, so it's wonderful to know that this gave you added confidence and peace of mind.
We're also pleased that you found it easy to get through to our team and that your questions were answered quickly. We'll be sure to pass your kind feedback on to Lisa.
Thank you for choosing Insurance2go, and we hope to be of assistance again in the future.
Kind regards,
Kind regards
The Customer Care Team
Great price & Super Easy
Great price, communication and offer existing customers discounts on extra gadget’s. I am a returning customer
2 juillet 2026
Réponse de Insurance2go
Thank you for your fantastic review and for choosing us again as your gadget insurance provider.
We're delighted to hear that you found our prices competitive, our communication helpful, and that our discounts for existing customers added extra value. There's no greater compliment than a returning customer, so we're especially grateful for your continued trust in us.
Thank you for taking the time to share your experience. We look forward to continuing to protect your devices for many years to come.
Kind regards
The Customer Care Team
really good
1 juillet 2026
Réponse de Insurance2go
Thank you for your review! We're delighted to hear you had a really good experience with us. We appreciate you taking the time to share your feedback and look forward to supporting you again in the future. 😊
Kind regards
The Customer Care Team
I am new
I am new, I was recommended this insurance my friend says that any theft or loss of this insurance helps.
23 juin 2026
Réponse de Insurance2go
Thank you for your review. We're delighted to hear that you chose our insurance based on a friend's recommendation. It's great to know that you've heard positive things about the support available in the event of theft or loss.
We appreciate you joining us and hope you continue to have a positive experience. If you ever have any questions about your cover, our team will be happy to help.
Kind regards,
The Customer Care Team
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found our team helpful and that everything was explained clearly throughout the process.
Providing clear guidance and support is something we strive for, so it's great to know we met your expectations. We truly appreciate your feedback and thank you for choosing us.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that everything was sorted for you so quickly.
Providing an efficient and hassle-free service is something we strive for, so it's great to know we were able to meet your expectations. We appreciate you taking the time to share your experience and thank you for choosing us.
Kind regards
The Customer Care Team
Great price for cover and easy website…
Great price for cover and easy website to navigate!
19 juin 2026
Réponse de Insurance2go
Thank you for your feedback. We're delighted to hear that you found our cover to be great value and that our website was easy to navigate.
We work hard to make arranging protection as simple and straightforward as possible, so it's wonderful to know that your experience reflected this. We appreciate you taking the time to share your thoughts and thank you for choosing us.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for taking the time to leave a review. We're delighted to hear that you found our website easy to use and that our Trustpilot verification gave you added confidence when choosing us.
We work hard to provide a simple, trustworthy experience for our customers, so it's great to know that this was reflected in your journey with us. Thank you for your feedback and for choosing us.
Kind regards
The Customer Care Team
MSE gave good advice in relation to…
MSE gave good advice in relation to mobile phone insurance plus a discount which is always appreciated
26 juin 2026
Réponse de Insurance2go
Thank you for your review. We're pleased to hear that you found MSE's advice on mobile phone insurance helpful and that you were able to take advantage of a discount too – we know that's always a welcome bonus.
We're delighted that you chose us for your cover and appreciate you taking the time to share your experience. Thank you for your feedback and for placing your trust in us.
Kind regards
The Customer Care Team
Réponse de Insurance2go
Thank you for your review! We're delighted to hear that you found our website easy to use. We work hard to make the experience as simple and straightforward as possible, so it's great to know we've achieved that for you. Thanks for taking the time to share your feedback. 😊
Kind regards
The Customer Care Team
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