Internet Reptile Avis 

Company didn't deliver an order for over 10 days. Had to chase for updates twice. I went to an alternative supplier and received the items the next day. When internet reptile finally got DX to deliver the package, the driver just dumped the parcel and ran, didn't even ring the bell or knock. I saw him through the window so went out to his van. He wouldn't accept that I had by now arranged with Internet Reptile and DX for the package to be refused on delivery and it returned to sender. I had to battle and in the end say that I wasn't the person at the address so I'm not accepting it. He said "just leave it outside your door then if it's not yours". He asked me for ID to prove I wasn't the person on the parcel. He eventually took the parcel back. I complained to Internet Reptile and DX and now, over a week later and another chase, have not heard anything back regards the complaint and request for info regards why the driver apparently obtained a signature and photo proof of delivery. Haven't heard a sausage. Not a bean. Speaks volumes about their customer service, or lack thereof and their attitude to poor delivery driver conduct with their valuables and live insect stock inside. What a shambles. Never spending my money with them again. Incompetent and irresponsible. Rude and ignorant staff. Dnt be fooled by their "loyalty money off" no wonder they need to coax people in to sticking with them if this is how they treat you and their property/live food. They have refunded the original money now the package is back. Lame! Need to do better! I'm sure there will be some generic response to this feedback here but how about getting round to the complaint and chase email I have sent, we're over a week since it was sent. Not holding my breath.

It came within the time stated(2-4days)
The prices where phenomenal
The variety given to us was amazing and made it hard tge choose the best ones
My Leo absolutely loves everything I brought for her
I love that there was section dedicated to one specific animal so it made it easier to find things
I will definitely be purchasing from this website again

They use a courier called DX infamous for it's horrible customer service and care when delivering. Sent my package to the wrong house without informing me in the tracking. Kept emailing internetreptile after a week they finally provided a picture of the door it was delivered to luckily i recognised it but unfortunately for me they had disposed of it as they had put the incorrect address on the parcel so my neighbour didn't know who to give it to. Its been one month of emailing back and forth as they take 3 days to respond and they've made it very clear they have no intention of sending a replacement or providing a refund, as they claim that delivering it to a neighbour is sufficient. Keep in mind i never nominated anyone else to look after such an expensive package, let alone a house on another street who isn't even my neighbour.

I ordered 4 UVB tubes to get all my snakes lights swapped over for the new year. Unfortunately one arrived broken, which worried me, from previous experience with other companies I thought getting a replacement would be difficult, the company would blame the courier and vise versa, but no, a replacement bulb was offered straight away, free of charge. Excellent customer service and a great way to build trust

I do love this site, delivery is always quick. I also love the customer service, they always get back to you, which many sites don’t and they are so helpful and knowledgeable. Nothing is too much trouble. I highly reccommend and I have bought from them a handful full of times, including lamp set up.

Super fast delivery and packed securely. 100% will be buying from here again

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Excellent products at very good prices. I have bought from them many times before, and i usually moan about the delivery service being poor, but this time with DPD, it was fantastic.

Have our food on subscription from here.
Works out cheaper
Arrives on time and always in great condition

Excellent customer service. Were especially helpful re-adjusting my delivery. Products fantastic also.

Great company to deal with, great selection of reptile products, would definitely recommend to anyone needing reptile supplies

Fantastic Company fast delivery great prices and variety of products. Highly recommend them. Wouldn’t buy from anywhere else ..

Having installed a Lumenize kit which months later, appeared to be faulty, Internet Reptile have been ultimately helpful. I was able to return my item using the link provided, and I am being issued a replacement.
I have spent hundreds of pounds on this website and always get great service 👍👍👍

As always every thing was in top condition. The delivery was great, I would highly recomend

Top service
Quality product

Delivery of the product was quick with no issues
Reliable and friendly service

Has items in stock that are difficult to find elsewhere, great prices, great customer service and fast delivery. Wouldn’t order from anywhere else 😊

I have ordered wrong Arcadia Lamp (not smart one) so sent it back to replace with the correct one or refund - opted for refund as I had hardly any response from their customer services.

The item was unpacked and sent to the company as per instructions on the 25th by DPD with tracking number and picture that the item has been received.

Since then I had zero response to my messages and beg for my money back in several emails - no response yet and it's 2nd of December.

This is the company that provides zero support so good luck if you need to send anything back.

Everything arrived on time

Excellent all round service, bargain price on a jungle dawn which has boosted my bearded dragon no end, connected to the uvb with the link cable with ease

Please avoid using this company. I ordered the large ProRep Beardie Billabong Pool which arrived in the smallest box suitable for it with a single layer of thin bubble wrap. This was totally inadequate; hence it arrived damaged. Like many others have said on here, they will ignore you once you return a faulty product. They talk a good game offering a refund or replacement but as soon as the return is on its way you wont hear back from them. No doubt someone else will receive the damaged item and they will just hope the customer will put up with it. I have had to open a claim with PayPal to try and get my money back which could now take weeks. The fact they aren't on here denying the accusations many have made is very telling. One of many companies now getting away with scamming, chancing that the customer won't try and claim their money back and just move on.