Internet Reptile Avis 

I ordered the ProRep Resin Humid Hide – Wood Tree Trunk Replica from Internet Reptile, but it arrived badly damaged. The item is extremely fragile and broke into multiple pieces inside the box, which suggests it isn’t sturdy enough for shipping. The ordering process was fine, but the product’s durability and packaging really need improvement.

So easy to use the website, found what I wanted (day/night thermostat) and reduced to a great price thanks to a black friday discount that was also in stock unlike other reptile specialist retailers.
They also showed great customer service by arranging a refund when I wasn't able to apply my new customer discount when ordering. I can't fault things at all and will be using them again for further purchases

Can not fault the quality and quick dispatch time

The main issue here is with DPD but sadly the customer service response received left me feeling like repeat business isn't important to them. This was my first order, I pick my baby snake up on Monday and wanted to be prepared. Was pleased to see the order was coming with DPD, usually they contact the day before with a time slot (had a delivery from them earlier this week with no issues). This didn't happen, I got a message at 5.30am when I was asleep to say they would be delivering between 7.05 and 8.05am. They came at 7.09am - this would have been fine as we were up - however the DPD driver rang the doorbell, immediately went back to his van and drove away. You can see on our doorbell cam that he didn't even have the box unloaded.
This was frozen food so of course I panicked and contacted Internet Reptile because DPD told me I wouldn't be able to collect it until the following day and I was worried it would thaw. They weren't interested at all and basically said it wasn't DPD's fault and if it thaws it would be no good. Completely unhelpful. It clearly states on the top of the box the parcel should not be returned to depot. This would be a 1 star review but it seems the DPD driver must have not waited for anyone to get to the door this morning and by 11am I had a message to say I could collect my parcel from the post office. So luckily it was still frozen and useable. Their courier really let them down here but their apathetic attitude sadly meant my first experience with them left me less than satisfied.

No issues, everything arrived quickly and safely.

Another great experience from Internet reptiles , my items were delivered a day after ordering, fantastic service 5 🌟

Had some time off work so ordered 4 terrariums click and collect so I could upgrade my tarantulas while I was off , I ordered these at around 9am Tuesday morning which said collection usually within 24hours and on their site says order before 1 on Monday collect Tues ,Tues collect weds and so on .

Weds came and I waited around and postponed plans ,to go and collect these items , had no emails so contact the store who said I need to wait for the email as can be more than 24hours and that the delivery that day didn't have my terrariums, and that it would now be Thursday.

So I rescheduled my Thursday plans to arrange to collect these as I'm not local , and still hadn't received any emails to say they would be ready to collect , so again call today, to be told that the morning delivery from the supplier hadn't turned up hence as yet nobody knew when my terrariums would arrive .

I explained I'd planned to do this on my days off and couldn't wait another day as I've already wasted 2 days. I asked for a refund which they had no issues In doing , but I now am left trying to source these before tomorrow, which has been a complete fail.
Feel a little annoyed ,as why advertise things are in stock when they clearly aren't stocked within the store or warehouse and seem to be ordered in from supplier when someone orders, and they are relying on the supplier delivering to them in time to fulfil the customer order.

Had I not called to enquire about where they were , I'm wondering if anyone would have bothered to let me know , it has now definitely put me off ordering in the future and would only buy direct from the shop if I was in the area and visited at the time , will not order from their online shop again

Ordered bugs for my chameleon, was quick to take my money but received the bugs and one pack they were near enough all dead the other pack the size was way to big for a baby chameleon not what I ordered!!
Told me to return which I done the same day and now they’re ignoring my emails and won’t refund me! AVOID! Worst customer service!

Great website which is comprehensive and informative. Fast delivery at good prices.

Ordered one day, arrived next day. Crickets were plentiful and lively. Result: Happy frogs/Happy frogman.

Good quality insects. However, less impressed with the subscription service. They used to email me a few days before it renewed, which was very useful if I needed to postpone or edit the order. As of about six months ago, they've stopped doing that (I assume because they get more money if people are auto-ordering things they don't need). I still get the emails that say it's been ordered, but not the warning emails. Considering changing to a new service.

Great product and very cheap prices I'll definitely be shopping here again

Fruit flys were alive and still doing well, relatively quick shipping aswell couple days. Will purchase more when needed

Update 01/11/2025 this was never resolved.

Update 06/10/2025 still no refund, I spoke with someone over the phone whom said they would get this sorted, emails still being ignored and no one is answering the phones.

I cant recommend these guys enough - everything is brilliant.

9 times out of 10, im impatient and like to get things for Winston (My Leopard Gecko) ASAP so i pay for next day, which is only £1 more than standard shipping (win!). I've never ever had them fail this, its advertised as 1-2 days but its never taken that long, always next day. I think ive placed around 4 orders total, they have all arrived next day :)

Every product is very competitively priced, all my orders have been accurate and well packed.

I honestly couldn't fault them if i tried.

Ive had some bad experiences with other more well known reptile shops (Swell UK), these guys however are nothing short of brilliant.

Fast dispatch and quick delivery.

Item arrived well packaged and in perfect condition.

Will definitely be using again.

Customer Service is on point.

Owner is very friendly

always deliver really quickly and have a nice range of stock :)

Been using the company for few years and always been spot on with the products they sell prices are excellent too along with the deals. Thank you

I have ordered multiple times from this company, electrics and live food and never had an issue.
I received my live food parcel on Tuesday and just under half of them were dead and the ones that weren’t were a lot smaller than the size I’d ordered. I emailed the company after 11pm that evening and by the next morning had received a reply and a replacement was on its way. The replacement arrived today and all locusts were alive!

Be careful of buying anything from this shop when it comes to warranty they do not honour it. I bought a 100w Internet reptile uva/uvb basking lamp it said 6 month warranty on box. Failed after 4 months and when I contacted them they said it is only warrantied for 3 months when it clearly states 6 months on box