Irish Life Avis 153

My overall health care and claims have been dealt with since I joined Irish Life very satisfactorily.

Very happy with Irish life, my claims were sorted with no complications which was very helpful in a very difficult time

Having questions ready that are relevant to your needs.and coming away with a better understanding of your options

If I could give zero stars I would. Paying for this for years, and thankfully haven't needed it. But I injured my back and physio is included in my policy. I am now 6 weeks trying to get this sorted. No communication. No updates. Recommended me to a physio that did not know what their Back Up program was, and wanted me to pay. Received a feedback review, and gave them a terrible review and still no contact. No remedy. I now give up. I will pay for my own physio. I will never use these again. Avoid. Go to VHI.

Happy and satisfied person incharge my policy is good Bryan Horan

Great that I had the same Irish Life official that I could contact each time and he always responded promptly and professionally.

i am a new customer moving from another provider and there was confusion regarding buy in time which shouldnt have happened and i shouldnt have had to worry about it . after all i had enough on my mind
otherwise once that was clarified excellent

Ever aspect just flowed from beginning to completion

Everything was done without needing my intervention.

My experience with Irish Life Pensions while attempting to draw down my PRSA has been frustrating and unnecessarily prolonged.
I submitted all requested ID and bank documentation at the outset. Despite this, I was later asked to provide the same documents again, with no clear explanation. This duplication caused avoidable delays.
There is no clear ownership of claims. Communication is inconsistent, often repetitive, and does not move things forward. Every query triggers a standard response quoting a 10 working day turnaround, which significantly slows even simple follow-ups.
I was initially told in early February that the process would take approximately 6 weeks. This timeline was not met. Instead, after months of correspondence, I have only recently been informed that payment has been requested, with a further 10–15 working days for processing, and an additional 3–6 weeks for taxable elements.
Accessing one’s pension should not be this protracted or unclear.
Based on this experience, I would recommend that others consider alternative providers for their retirement funds. The process I encountered was unreliable, unnecessarily drawn out, and does not inspire confidence in situations where timely access to funds should be a basic expectation.

Settled quickly, clear information provided

From my experience irish life much better to deal with never had any issues with claims and where always sorted quickly offer much more cover for cheaper than any of the other health insurers

Knowledge of advisor. Made me feel important

Brilliant company to have health insurance with

Excellent service by Brian Webster, would highly recommend him in Irish life, so helpful!

Bernard in Irish life was so helpful, friendly, professional, clear and understanding when doing our financial review with us. He offered to do it at a time that suited our busy schedule best. We really appreciated his help and knowledge with everything. Thank you Bernard. F

Nearly two months trying to get all the docs they sent regarding a price increase after jumping it up 200e without me noticing because I am a dope apparently but they takes ages to respond asked me to verify who I was over email........THEN ONCE VERIFYING MYSELF EMAILING BACK TO SAY I NEEDED TO EMAIL SOMEONE ELSE.

They knew what I wanted before asking me to verify myself, they wasted 2 weeks on that and then the stupid pricks gave me an email address that did not work, another week wasted.

THEY COULD NOT FORWARD ON MY EMAIL THEMSELVES THEY COULD NOT GIVE ME AN ACTUALLY WORKING EMAIL ADDRESS AND NOW TWO WEEKS CHASING THEM UP WITH NO REPLY BUT I DISCOVERED THE ABSOLUTE MORONS GAVE ME A .COM EMAIL BUT THE EMAIL ADDRESS IS A .IE

Another thing I will say is Affidea are an absolute disgrace of a company too and Irish Life have no internal contacts with them

I got a kidney stone last year and I had the option of getting a scan in the Bons for 200e but I opted to get it done in Affidea, now no one told me they were short radiologists in Cork so I ended up waiting a month and a half before my scan was READ.....I got the scan within the week but it took them over a month to read it.

I had a CM and a half stone it turned out, I needed surgery I did not need to suffer in agony for an entire month but I did and chasing up Affidea is useless they have no internal escalations they are the worst support I have ever encountered. Affidea are an absolute joke but you have to deal with them.

THE ABSOLUTE CRAZY THING THOUGH, IRISH LIFE HAVE NO INTERNAL POINT OF CONTACT WITH THEM.

I was desperately trying to figure out when my scan was going to be read, Affidea could only tell me they were short radiologists they could not say would it be a week, two weeks a month.

That 200e could have saved me from so much agony.

They are disgustingly inept both Irish Life and Affidea

Knowledge of Advisor

Every detail was explained fully and all questions posed were answered fully.

Grateful for good financial advice tailored to my needs and preferences