Just received a top I ordered from Iris Ruby. Absolutely nothing like the one in their advert. Really appalling quality and it smells! No possibility of a return as I can't access their website and... Voir plus
L'entreprise a répondu
Irisruby
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Trying to get a refund. They are ignoring proof of delivery. Returned as poor quality. DO NOT USE. Buy from UK high street.
L'entreprise a répondu
I ordered two tops in November which finally arrived at the beginning of February after numerous emails where they finally said the items must have been lost in transit and would be resent. The tops a... Voir plus
L'entreprise a répondu
At least today I received my purchases. poor quality the sleeves are at least 10cm too long. 2XL ordered but one was more DO whilst another 4XL. WITHIN A COUPLE OF HOURS OF ORDERING via PayPal I... Voir plus
L'entreprise a répondu
Les gens ont aussi consulté
Do Not Buy Anything From This Website/ ,Company
I would not have given one star but to be able to make a review I have had to. Absolute disgraceful company,very substandard quality and the 3 items I ordered bear no resemblance to those pictured on the website.
I have emailed twice and not had any reply, I do not hold out any hope of getting my £44 refunded.
Lesson learnt, steer clear.
4 mars 2020
Avis spontané
Réponse de Irisruby
Dear Jan,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
I ordered a coat back in November along…
I ordered a coat back in November along with a few other small items , the small items arrived 3 months later - no coat - i have asked 3 times for a refund but they have refused - have just had an email saying they have tried to deliver it 4 months later but theres no access to my property and due to shipping costs they won,t refund me , there is access to my property they havent tried to deliver it , this company should not be allowed to trade , they are diabolical
3 mars 2020
Avis spontané
Réponse de Irisruby
Dear Malanie,
Hello, according to what you said, I can understand that your jacket has indeed been shipped. Due to certain circumstances, your coat was not delivered successfully. Therefore, you requested a refund from us but we declined.
Generally, if we refuse to refund a package that was not delivered, there are several situations:
1. The package cannot be delivered because the address given by the recipient is incorrect or the recipient has moved from the original address;
2. The recipient rejected the package.
3. The parcel must be picked up by the recipient but the recipient did not do so.
In the following cases, we can grant a refund or resend:
1. The package was lost during transportation (you need to contact the post office for the case ID and forward it to us)
2. The package has not been updated for a long time (more than three months)
3. The package appears to be delivered but the customer has not received it. (You need to contact the post office for the case ID and pass it to us)
Please use the above information to determine what kind of situation you are. Then contact us to solve your problem: service@irisruby.com
DO NOT BUY FROM THIS COMPANY!!!!!
DO NOT BUY FROM THIS COMPANY!!!!!
I’ve had same experience as other reviewers not sure how this sorry excuse for a clothing retailer is allowed to keep selling. But hopefully these reviews will save some people from being conned out of their well earned money.
2 mars 2020
Avis spontané
Réponse de Irisruby
Dear Annoyed,
Sorry to hear such negative review from you. What issue did you run into?
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Scammers
Do not use. The quality of goods are not great. I ordered 4 items and received 2. When I emailed I did get a reply stating to allow another 15 - 20 working days but that was 30 days ago. I have emailed twice asking for an update or refund and they have not replied. I think they are scammers. They owe me approximately £38. Judging by others comments they must be raking money in.
28 février 2020
Avis spontané
Réponse de Irisruby
Dear Jennifer,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Sometimes, we'll ship out an order separately to save the shipping cost. So it's likely that the rest items are still on the way now.
We will NOT accept order cancellation request if the orders have been shipped.
This point has been stated in our refund policy.
Please don’t hesitate to email us if you have any questions.
If any of you are ever tempted to buy…
If any of you are ever tempted to buy from this company, don't. I ordered a cardigan and a pair of gloves for my sister's Christmas on the 4th December. A pair of VERY poor quality gloves appeared and I got a message to say that they were having problems with the cardigan and it would be after Christmas when it appeared. I waited for a couple of weeks after Christmas and still no cardigan but an apology and promise it would be with me very shortly. I have now had several promises of the cardigan appearing and asked for a refund. I got a refund for the cardigan but not for the postage which was six pounds fifty. A pair of gloves does not cost 6.50 to post but when I asked for the postage to be refunded, their response was to say that the customer had to pay the postage. They are either completely inefficient or extremely dishonest and I strongly suspect both. This is the second internet company that I have used to buy clothes from and the second very bad experience I have had. I would advise anyone thinking of using this lot to think again..
24 février 2020
Avis spontané
Réponse de Irisruby
Dear Mary,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
I also wanted to give NO star to this…
I also wanted to give NO star to this company. I ordered items online without reading the reviews, A BIG FAT MISTAKE. The items are total rubbish. They obviously have good marketing agent to post good pictures of TOTAL TAT I am so very disappointed with all three items I ordered. PLEASE READ REVIEWS BEFORE YOU ORDER. RISKY.....
This company should NOT be trading and fooling customers.
23 février 2020
Avis spontané
Réponse de Irisruby
Dear Sash,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Wanted to give absolutely NO STARS but…
Wanted to give absolutely NO STARS but trustpilot does not have that facility!
DO NOT UNDER ANY CIRCUMSTANCES BUY FROM IRISRUBY. I have been emailing them for 4 months asking where my refund is. They answer with the same reply each time. "Wait a bit longer, your package has not arrived yet." I've had several packages arrive from China since. How can they not have received mine!!!! Arrrrg!!!
22 février 2020
Avis spontané
Réponse de Irisruby
Dear Anne,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you did not get refund from us, it should be that we have not received your returned goods.
You can email us your return tracking number so that we can check for the latest package status.
THIS SITE NEEDS TO BE SHUT DOWN THEY…
THIS SITE NEEDS TO BE SHUT DOWN THEY ARE A SCAM !!!
WILL NOT REFUND ANY MONEY WHY TRADING STANDARDS ARE NOT INVOLED I WILL NEVER KNOW KEEEEEEEEEP A WAY.
22 février 2020
Avis spontané
Réponse de Irisruby
Dear Gary.
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
If you did not get refund from us, it should be that we have not received your returned goods.
You can email us your return tracking number so that we can check for the latest package status.
UTTER RUBBISH.
DO NOT BUY ANYTHING FROM THIS WEBSITE. Had to give it one star to be able to write a review. This company should not be able to sell on the internet. Items are utter rubbish, not as described either in size or quality, is it not possible for trading standards to investigate and stop them selling in UK? DO NOT BUY FROM THEM IT IS JUST CHEAP RUBBISH. the web address will not accept emails and judging by other comments it is very difficult to get your money back.
22 février 2020
Avis spontané
Réponse de Irisruby
Dear Jan,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Don’t order anything
Don’t order anything! This is a scam , Iv waiting nearly 2 months for my item and sent numerous emails, absolutley fumming.
20 février 2020
Avis spontané
Réponse de Irisruby
Dear Emma,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Just wanted to thank everyone for their…
Just wanted to thank everyone for their reviews, which I read just in time. I nearly ordered goods from them, but thought they looked too good to be true. Also, every time I got to the checkout, the prices went up. I e mailed them and got nonsense in reply, so never ordered. I now know why and won't go near them!!! Good luck to everyone trying to get refunds.
17 février 2020
Avis spontané
Réponse de Irisruby
Dear Ms S,
In other words, you have not placed an order on our website.
It's amazing that you are leaving us with such a negative review just to thank other reviewers.
You should thank them personally instead of leaving a bad review on a website that you have never placed an order for.
This is very unfair to our company.
My experience of anything from China is…
My experience of anything from China is a massive disappointment. I am in dispute just now with Orderplus who I discovered were from China. The garments are extremely poor quality and nothing like shown plus one was the wrong colour. They don’t do returns because of the expense and their compensation is pathetic. The items I ordered are unwearable. They said I would get a total refund if I returned them to China! Do they think that is fair. My advice DISMISS ANYTHING FROM CHINA. .Google the company before you buy to see if they are Chinese.
16 février 2020
Avis spontané
Réponse de Irisruby
Dear Mrs Susan,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Don’t trust
Don’t trust
Don’t use
Really really bad
They don’t send your order
I had numerous email correspondence with them over a two period attempting to get either my order or a cancellation. Once I got a cancellation I had to wait nearly three weeks for my refund
14 février 2020
Avis spontané
Réponse de Irisruby
Dear Ann,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Never use this company no stars still awaiting refund 5 months later
Order Number RIS822117996 since purchasing 6 items in November 19 and my No star rating review of 12 February which was replied to on 26 March I have still received no refund. In November 19 I ordered 6 items which all looked great on the website. All were terrible nothing like the photos very poor cheap quality and odd sizing, unwearable. One item was jewellery so was unable to return this due to Iris Ruby returns policy. Items did not all arrive together and when I said that I wished to return the first few items I was advised that they would recompense me 15% of what I paid as they said it would be expensive to return them to China which it was. When I said I definitely wished to return them they then said they would pay me back 25% of what I paid. I said I would still return them but as you are only give a short time to return items, I had to do one return then wait for the next items to arrive they were also awful. I returned the first items on 2nd December postage £9.10p and the remaining items on 12th December costing me a further £11.65 for 5 returned items costing £70 with postage £91. I have sent various emails copied my posting receipts as asked and am told they have not received the items and will be refunded as soon as they get the items. They have been returned now for for 5 months with no recompense. On 20 April to my surprise my original return which I posted on 2 December was returned to me in the original packing that I sent using the label that was sent by this company but had to pay the postage. After 5 months of this terrible treatment I would appreciate if you would at long last pay me for all the items I purchased as I followed all the return information. I would recommend that no-one uses this company as I have now read other reviews and people have had similar experiences to mine. I still hope I will get a full refund as this feels like fraud.
12 février 2020
Avis spontané
Réponse de Irisruby
Dear Blackie,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Please be noted that we're located in China and all of the items need to be returned to China as well. According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. Thus, we'll offer partial refund for keeping order at the first beginning. But if you don't want to take partial refund, you can return order to China for full refund.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Don't order from here
Don't order from here, ordered before Christmas and still haven't received anything. Have tried e-mailing to ask for my money back but no joy yet.
11 février 2020
Avis spontané
Réponse de Irisruby
Dear Janet,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Do not buy from iris ruby Cheap rubbish…
Do not buy from iris ruby Cheap rubbish not as per photo or description You will pay for delivery and return postage on the promise of a refund Terrible customer service Be warned reply to Iris ruby comments : I have emailed Iris ruby over weeks numerous times, you do not change your stance. I am not going to spend any more money on the rubbish you sent. You knew the dreadful quality of them and you didn’t send goods that were described. Instead o received items not fit for purpose. The advert showed photos of a product different from that sent. I paid for the goods and the delivery charge was quite high. I don’t see why I should pay for return to China. Iris Ruby have not sent what l ordered have offered a 25% refund if l want to keep or full refund if l spend the postage to return them. But Iris ruby know they have deceived customers Iris Ruby have according to other reviews not honoured full refunds to other customers. Just don’t buy from them.
11 février 2020
Avis spontané
Réponse de Irisruby
Dear Claire,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Irisruby is a fake!
Irisruby is a fake. If it is not too late, don't order anything. If it is too late, try to get a refund. If you succeed how, please write it here for everyone to read because the suggested way for getting a refund from Paypal did not work.
One star is to much for this firm!
10 février 2020
Avis spontané
Réponse de Irisruby
Dear Adelina,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Avoid as I’ve been scammed!
Avoid as I’ve been scammed. Fortunately I paid with PayPal and got a refund as well as partial refund (£15) towards the £20.15 I had to pay returning the items sent. The company appears on pop ups whenever I seem to search for something online and the website looks legitimate and shows wonderful looking clothes. I thought I would take advantage of the special offers they had and ordered over £125 of clothes for my Wife. I ordered at the beginning of December 2019 but nothing arrived until after Christmas. Three separate parcels arrived and one item was never sent. I couldn’t believe what I found when I opened the parcels. Very cheap copies on very cheap materials which was totally different to what is shown on their website. When I tried to contact them I was surprised to eventually receive a reply in broken English offering me a partial refund. To get a full refund I had to send items back to China. They supply an address which ironically is exactly the same address as another company, Popjulia who I’ve also had issues with. I claimed the money back from PayPal as when you send the parcels back they Either don’t accept them, or the address doesn’t exist and then refuse to give you a refund because they say they never received the returned items!
Some shoes I sent back to Popjulia (as they were different to what was advertised and very bad quality) on 21st July 2019 actually arrived back to me 6 months later with a sticker on saying overdue return! These were sent to the same address supplied by Iris Ruby! It’s a con so avoid if you can. Don’t be taken in like me thinking you will get some amazing bargains. There’s no such thing with these online companies that have warehouses in the U.K. but the company is based in China. Tracking details are list it seems as soon as the parcel leaves customs at Beijing China. AVOID, AVOID, AVOID.
Today 8th September 2020 the parcel that was sent back to Iris Ruby on the 14th January 2020 was delivered back to me! A tracked and signed for parcel that I paid postage for with a returns label supplied by Iris Ruby. I would love this company to be investigated as this is truly criminal activity. Beware.
3 février 2020
Avis spontané
Réponse de Irisruby
Dear Richard,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
If you did not get refund from us, it should be that we have not received your returned goods.
You can email us your return tracking number so that we can check for the latest package status.
Also trading as Damensein
I ordered a number of items but only three items received. The three items that arrived I'm very happy with, but am awaiting another five items which are coming up to three months delay. When I've emailed my concern I don't seem to get a straight answer from them. They obviously are using delay tactics and have concluded they have no intention of honouring order. But I'm not giving up yet! This company should not be allowed to trade. Thanks.
I have just seen a reply via my review to say they don't know when items will be sent but I can have my money back on remaining items not sent. I will attempt to get in touch with them again but do not know who to send email as they didn't provide name in reply! Please note I've already written a few e-mails weeks ago requesting a refund but had not had any reply. Why can't the company contact me directly, they have my information.Thanks again.
3 février 2020
Avis spontané
Réponse de Irisruby
Dear Marie,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According to what you said, you have already received part of the order and are satisfied. However, some products have not been shipped. The reason we didn't give you a clear answer is because we don't know the exact delivery time of the remaining products.
Therefore, if you cannot accept it, you can reply to our email and tell us to cancel the remaining products. We will cancel and refund you immediately.
Please note that once the product is shipped, we cannot cancel it.
Please make a decision as soon as possible.
They do not deserve even one star
They do not deserve even one star. Their products are a sham and nothing like the way they are portrayed. Don’t ever order from this company, you might just as well throw your money out of the window.
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Theresa,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.