Just received a top I ordered from Iris Ruby. Absolutely nothing like the one in their advert. Really appalling quality and it smells! No possibility of a return as I can't access their website and... Voir plus
L'entreprise a répondu
Irisruby
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Lisez les avis des autres
Trying to get a refund. They are ignoring proof of delivery. Returned as poor quality. DO NOT USE. Buy from UK high street.
L'entreprise a répondu
I ordered two tops in November which finally arrived at the beginning of February after numerous emails where they finally said the items must have been lost in transit and would be resent. The tops a... Voir plus
L'entreprise a répondu
At least today I received my purchases. poor quality the sleeves are at least 10cm too long. 2XL ordered but one was more DO whilst another 4XL. WITHIN A COUPLE OF HOURS OF ORDERING via PayPal I... Voir plus
L'entreprise a répondu
Les gens ont aussi consulté
Scam
Do not buy from this company. Goods do not resemble the photos on their website. Knitted jumper with motif is a cheap T shirt with iron on transfers. Vintage gloves are printed fabric, all the other items received are just rubbish only fit for the bin. See profile picture. Do not be taken in by their con.
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Trisha,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
DO NOT BUY from this company
DO NOT BUY from this company total scam. One star rating is more than generous, if given the option I'd give minus 6 stars. I can't believe the goods which I eventually received, nothing like the pictures on the website. The vintage gloves look like a child's first attempt at sewing made of a bazaar pattern fabric, if not a costly experience the gloves and other items received are quite comical. Knitted top with lovely motifs on it which I ordered, turned out to be a cheap T shirt with tacky iron on transfer. All items are only fit for the bin, even the charity shop laughed. I wish I could send photos for you all to see what I got for £98.77. Does anyone know of badly dressed event or fancy dress I could wear my new wardrobe to ? I wished I'd checked trust pilot first, expensive lesson learned. Buy British not from China. TOTAL SCAM.
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Trisha,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Dont buy
Dont buy. From this website. Clothes nothing like described. Awful. Cheap and tacky
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Peggy,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
If I could have awarded 0 stars I would…
If I could have awarded 0 stars I would have ! Been 6 weeks still nothing they just send the same copied emails through. I had a feeling it was a scam after a few weeks ...so disappointed and angry I've still not recieved my refund how do they get away with this
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Laura,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Scam company
If there was a way to award no stars I would - don't use this total scam of a company - the pictures on the site are not what they sell - any goods that do arrive are rip off cheap copies of the picture not made out of the material they state e.g. All cotton is cheap polyester - you have to pay to return the goods, you don't get a refund and as they appear to be based in China there is no redress ..... they shouldn't be allowed to advertise on the internet and especially not on linked websites like Facebook - if you use them - u will lose money - be warned - cheap, nasty rubbish - just a scam
1 février 2020
Avis spontané
Réponse de Irisruby
Dear Marion,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Terrible company
Terrible company. My item was nothing like what was advertised!! Returned the item and they have refused a refund!!!! Absolutely disgusting!! Fobbed off by them with every email I've sent!!!!
31 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Donna,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
I ordered £119 worth of jewellery and…
I ordered £119 worth of jewellery and clothes, took weeks to get jewellery not as described and clothes never turned up, I'm owed £90 and I have spent months trying to get my money back, 45 emails later still no joy and emails promising me a refund. This company should not allowed to trade at all. Do not ever order anything from this company. Customer Service is a shambles, lies and false promises really annoyed I fell for it.
24 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Patricia,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
How is the company still trading??
How is the company still trading??? I ordered a dress from them and unfortunately only after saw the reviews. nothing was dispatched and luckily I complained via paypal and was refunded and would encourage others to do the same. I've head "Damensein" is the same so please beware and google before buying anything!
23 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Alison,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Iris Ruby and Just Fashion Now Google Ad Dollars…
Iris Ruby and Just Fashion Now are the same outfit so watch out. They share the same contact details and the long litany of bad reviews and they are using google ads to target me when I search for boho clothing. Google's advice is to report them to the fraud police but that won't stop google from taking their ad dollars.
22 janvier 2020
Avis spontané
Réponse de Irisruby
Hi Carol,
Sorry, we have nothing to do with the website you mentioned.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
Please don’t hesitate to email us if you have any questions.
Rubbish product & returns policy
The quality of the product is rubbish. But what makes it worse is the customer services. I got issues with customs, DHL tried numerous times to contact them, then contacted me. I got them another phone number and sent the email address of Iris Ruby. Iris Ruby refused to answer but kept reassuring me they would contact customs to clear the order.
Now they say it's not their responsibility to contact customs and I am down £30. Wish I had read reviews sooner.....
26.03.20 So having responded to the Iris Ruby reassurances yet again, I've heard nothing. This company says all the right things and takes no actions; don't be fooled!
22 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Dawn,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
However, we will not be responsible for any costs incurred in returning the package.
Terrible Company!
I ordered a pair of what looks like beautiful hand knitted gloves at the beginning of December and have been emailing them every few days for the last 3 weeks to complain about not receiving them. I am getting responses but just asking me to be patient as they are ‘super hot sale’ items. In my last email, I asked to know if they are actually a company as this is all now feeling fraudulent and I will be seeking legal advice. I just thought I would look the company up to see if any one else has problems with them, hence Trustpilot. Amazed to see all the bad responses. I will never buy off them again or recommend them! AVOID, AVOID, AVOID!
They actually responded to me through Trust Pilot 2 months later, rubbish! Fortunately PayPal had sorted the refund out over a month ago. Still Avoid this company terrible customer services.
21 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Sally.
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Sometimes, we'll ship out an order separately to save the shipping cost. So it's likely that the rest items are still on the way now.
We will NOT accept order cancellation request if the orders have been shipped.
This point has been stated in our refund policy.
NOTE: There might be a delay caused by the carrier, force majeure and etc. But rest assured that you will receive your item(s).
Since we've shipped out the products, we don't agree with the refund.
Avoid! Avoid! Avoid!
I rarely find myself having to write negative reviews, but this company is terrible! The overall one star review via Trust Pilot is way too generous. I completely agree with the 95% and feel strongly that this company should be closed down. The goods are nothing more than over priced tat that do not match the photos. My daughter bought me a pair of wool socks, one size, which cost her just under £7 in a sale, excluding postage. However, these are not manufactured properly and there is a large uneven coarse seam in the inside making them uncomfortable to wear too tight anyway and further, look nothing like the photo, especially when worn. I'd strongly suspect exploitative sweat shop labour. I checked, and to return this costs over £8. Add this to the postage to get them delivered, the cost to me would be well over the the socks. I've emailed the company several times with a complaint about inappropriate goods and sent photos showing the poor quality, but I don't get a response to the complaint, just an email referring to their returns policy and an offer to refund 15% which has gradually increased to 30% So, their offer is I'd play 70% of the cost of the costs plus postage, to send the socks to a landfill site. Guess how the company makes their money! You got it. So, not only will we, as consumers, have been exploited and wasted our hard earned cash, but the goods will invariably end up in landfill, unused. I am taking this further on principle, but warning others not to go there!
21 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Joan,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. Thus, we'll offer partial refund for keeping order at the first beginning. But if you don't want to take partial refund, you can return order to China for full refund.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
I ordered an item well before…
I ordered an item well before Christmas. No item, no updates, no response to emails. Potential buyers avoid at all costs. This is a scam.
19 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Melanie,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped. Sometimes our emails will be blocked, you can check your spam.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Ordered two products, got one, was rubbish
Ordered two products, received one (which was cheap tat) did not receive the second. Ordered 4th Dec, told on 29th Dec that it was expected to be sent in a further 10 working days. Still no news, item no longer on their site, and no reply processing email.
Wish I had read reviews before I purchased anything
19 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Meiah,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped. Sometimes our emails will be blocked, you can check your spam.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
Do not trust this company!
Do not trust this company!
20th September I ordered things for Christmas presents it’s now 18th of January and still no order. £68 they took from me!
They’re ignoring all my messages!
18 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Sandra,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped. Sometimes our emails will be blocked, you can check your spam.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
I bought a variety of items from…
I bought a variety of items from Irisruby in Nov2019. Most arrived about 6 weeks later. 2 items, both gloves from the same place, did not.Eventually I emailed them a got a prompt reply basically telling me to be patient Today I received ONE pair in the wrong colour. That is approx. 3 months later and the information in the page was in German. I Do not recommend this firm it is not worth the time or trouble
18 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Judi,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
If you received the wrong item,
We need:
1. the photo of the whole package including the clear tracking number;
2. the photo of the WP in the outside package and the photo of the inside item;
3. the photo of the detailed label of the item including the recognizable size, color and designer's name.
We need to relay your messages to our logistics department. If they confirm we did send wrong item to you, we would like to handle this problem for you.
We will wait for your email.
I hate being conned
I hate being conned! Please be warned....ignore the lovely photographs showing unusual clothing...what you receive will be shoddy goods with no resemblance to what was ordered. My items took weeks to arrive and I immediately contacted them to say the incorrect goods had been sent. No reply...six emails later they said I could return them at my expense. The goods were not worth a fraction of the postage (Hong Kong) so I refused, but suggested they return 50% of the cost. No way...but did offer 15%. I then asked on seven occasions for the managing directors contact...nothing! That's where I am so far, but will keep trying. Be warned.
18 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Maria,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Please be noted that we're located in China and all of the items need to be returned to China as well. According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. Thus, we'll offer partial refund for keeping order at the first beginning. But if you don't want to take partial refund, you can return order to China for full refund.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Did not look like the website
I received the two items in separate parcels, but within the 30 day time frame. They were the correct items and colour.
However, they did not look much like the website, the scarf/neck piece should have had appliqué work, and it was just printed. The materials felt poor quality, it did not look good.
The gloves are wearable, but just made of polyester strips, not a mixture of fabrics as in the photo. Disappointing.
18 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Frances,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Spread the word: IrisRuby are scammers!
Like everyone else here, I failed to check Trustpilot before buying and instead followed a link from my wife who had seen items in an advert. Where Trustpilot fails is the lack of photos. If everyone could see how pitiful the so-called 'vintage gloves' are compared to the pictures, it would be all you'd need to convince you. They are not knitted. They are appalling-quality fabric and the hole for the thumb wouldn't fit a child. They're not even good enough to wash the car with!
I bought them in mid-late November and they arrived mid-late January. Sadly, I bought other items with similar results and have been totally conned. Every item I bought is worth a fraction of the price paid. Please spread the word and put these scumbags out of business.
17 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Stephen,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
one star is too many for this scam…
one star is too many for this scam company, my jumper arrived, the website shows a grey jumper with woollen embroidery down the sleeves and across the neck, looks really unusual, when it arrived, it was a cheap polyester jumper with a yard of flowery braid sewn on, no embroidery, not even properly stitched, the braid is cheap nylon.
the cardigan was not a lovely hand made item, again cheap polyester, nothing like the website’s gorgeous photos promised.
sending back for a refund? dont bother, they make it so impossible, and you have to pay the postage even though it is their lying that means you want to return the shoddy goods. PLEASE BE WARNED.
17 janvier 2020
Avis spontané
Réponse de Irisruby
Dear Pip Macfarlane,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
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