I rented a bus from this company for a 9-day trip. We had a major problem on the first day and struggled to reach them due to technical issues with their system. We had to solve the problem ourselves.... Voir plus
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Lisez les avis des autres
We had a great experience with Irro Coach charter service. I needed point to point transportation for my group of 22 adults and Irro made it easy and seamless. Our buses arrived clean and on time. Our... Voir plus
L'entreprise a répondu
We had a PERFECT tour, 5 days in the Mosel, Germany. Our driver Ivan could not have been more efficient, helpful and kind. The bus was immaculate and beautifully driven. I have been on a lot of tours... Voir plus
L'entreprise a répondu
Alle Termine wurden eingehalten. Der Fahrer war freundlich und pünktlich. Der Bus für bis zu 17 Personen war in einem guten Zustand. Mini-Abstriche gibts für schlechten Radioempfang. Trotz starker Bee... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Coordonnées de contact
Dannenberger Straße 32, 29439, Lüchow, Allemagne
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Excellent
153 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Verlässliche Unterstützung in jeder Situation
Sie können einen immer unterstützen und helfen, wenn man sie braucht.
Wenn es ein Problem gibt, helfen sie, es zu lösen
22 février 2026
Avis spontané
Réponse de Irro Charter
Liebe Valery,
vielen Dank für Ihre positive Bewertung und die wertschätzenden Worte.
Es freut uns sehr zu hören, dass Sie uns als verlässliche Unterstützung erleben und sich in jeder Situation gut begleitet fühlen. Genau das ist unser Anspruch: erreichbar sein, mitdenken und Lösungen finden, wenn es darauf ankommt.
Sollten Sie einmal Anregungen haben, wie wir Ihren nächsten Auftrag noch besser gestalten können, freuen wir uns jederzeit über Ihr Feedback. Wir hoffen, Sie auch künftig wieder unterstützen zu dürfen.
Ihr Irro Charter Team
Alle Termine wurden eingehalten
Alle Termine wurden eingehalten. Der Fahrer war freundlich und pünktlich. Der Bus für bis zu 17 Personen war in einem guten Zustand. Mini-Abstriche gibts für schlechten Radioempfang. Trotz starker Beeinträchtigung durch Strassenglätte, Schnee und Dunkelheit sind wir sicher und pünktlich am Ziel und wieder zurück angekommen. Wir würden wieder mit Irro Charter fahren.
6 février 2026
Avis spontané
Réponse de Irro Charter
Lieber Michael,
herzlichen Dank für Ihre ausführliche und wertschätzende 5-Sterne-Bewertung.
Es freut uns sehr, dass alle Termine eingehalten wurden und Sie unseren Fahrer als freundlich und pünktlich erlebt haben. Gerade bei herausfordernden Wetterbedingungen mit Straßenglätte, Schnee und Dunkelheit steht für uns die Sicherheit an erster Stelle. Umso schöner zu lesen, dass Sie sich gut aufgehoben gefühlt haben und sicher sowie pünktlich ans Ziel und zurück gekommen sind.
Vielen Dank auch für den Hinweis zum Radioempfang. Solches Feedback hilft uns, unsere Fahrzeuge kontinuierlich weiter zu optimieren.
Wir würden uns freuen, Sie bei einer nächsten Fahrt wieder an Bord begrüßen zu dürfen.
Ihr Irro Charter Team
Super Service
Super Service! Die Tour war einfach zu planen und wir hatten immer einen Ansprechpartner. Die Antworten kamen immer sehr schnell. Sehr Kundenorientierte Abwicklung!
30 janvier 2026
Avis spontané
Réponse de Irro Charter
Herzlichen Dank für Ihre großartige 5-Sterne-Bewertung.
Es freut uns sehr zu hören, dass Sie den Service als so positiv erlebt haben und die Planung der Tour für Sie unkompliziert war. Ein fester Ansprechpartner, schnelle Rückmeldungen und eine kundenorientierte Abwicklung sind für uns selbstverständlich – umso schöner, dass genau das bei Ihnen angekommen ist.
Wir würden uns sehr freuen, Sie auch bei Ihrer nächsten Reise wieder unterstützen zu dürfen.
Ihr Irro Charter Team
Great experience with Irro Charter
Great experience with Irro Charter. Professional drivers, smooth communication, and everything was exactly as promised. The buses were clean, comfortable, and well maintained. The whole trip was well organised and stress free. Would definitely use them again.
4 janvier 2026
Avis spontané
Réponse de Irro Charter
Thank you very much for your wonderful 5-star review, Luisa.
We’re delighted to hear that you had such a great experience with Irro Charter and that everything went exactly as promised. Professional drivers, clear communication, and clean, comfortable vehicles are all things we place great importance on, so your feedback truly means a lot to our team. Knowing that your trip felt well organised and stress free is the best compliment we could receive.
We would be very happy to support you again in the future.
Kind Regards
Your Irro Charter Team
Good and comfortable car
Good and comfortable car, the driver respected the program and was very punctual
21 janvier 2026
Avis spontané
Réponse de Irro Charter
Thank you very much for your kind 5-star review, Roxana.
We’re really happy to hear that you found the vehicle comfortable and that our driver was punctual and followed the schedule as planned. Reliability and comfort are very important to us, so your feedback means a lot to the whole team.
We would be glad to support you again on a future journey.
Kind Regards
Your Irro Charter Team
Excellent Customer Service
I have been dealing with Gesa Mattiesch, Irro Charter for the past week on an issue and he so helpful. He kept me up to date at all times and went above and beyond to sort it out. I am very grateful for all his help and support.
26 janvier 2026
Avis spontané
Réponse de Irro Charter
Dear Therese,
thank you very much for your wonderful 5-star review and your kind words. We are delighted to hear that Gesa was able to support you so well and that you felt well informed and taken care of throughout the process. Going the extra mile for our clients is very important to us, and your feedback truly means a lot.
We greatly appreciate your trust and are very grateful for your recommendation. We would be happy to support you again anytime in the future.
Kind regards
Your Irro Charter Team
Absolut zuverlässig und höchst professionell
Besonders beeindruckt hat mich die präzise Überprüfung der Zeitpläne. Dass der Zeitplan selbst während der Fahrt so aufmerksam und gewissenhaft überwacht wurde, hat mir ein tiefes Vertrauen in das Unternehmen gegeben. Zudem habe ich den Eindruck gewonnen, dass die Mitarbeiter sehr strukturiert und systemisch arbeiten. Es ist ein erstklassiges Unternehmen, und es war eine ausgezeichnete Entscheidung, Irro Charter zu wählen.
14 janvier 2026
Avis spontané
Réponse de Irro Charter
Hallo Miyoung,
vielen herzlichen Dank für Deine großartige Bewertung und Dein Vertrauen in Irro Charter. Es freut uns sehr zu lesen, dass Dich besonders unsere präzise Zeitplanung und die aufmerksame Überwachung des Ablaufs während der Fahrt überzeugt hat. Genau diese Sorgfalt und strukturierte Arbeitsweise sind uns sehr wichtig.
Vielen Dank, dass Du Dich für Irro Charter entschieden hast. Wir würden uns freuen, Dich und Deine Gruppe auch in Zukunft wieder begleiten zu dürfen.
Herzliche Grüße
Dein Irro Charter Team
Thumbs Up!
Responsive. Timely and flexible. Our driver was on time and very professional. Service was wonderful. I would strongly recommend using Irro for your charter needs. We will be looking to use them again next time the need arises.
2 janvier 2026
Avis spontané
Réponse de Irro Charter
Dear Jennifer,
thank you very much for your kind review and for taking the time to share your experience. We are pleased to hear that you found our team responsive, flexible, and timely, and that our driver provided professional and reliable service.
Your recommendation means a lot to us, and we would be delighted to support you again whenever the need arises.
Kind regards,
Your Irro Charter Team
Keine richtigen sicheren Fahrten kurz…
Keine richtigen sicheren Fahrten kurz darauf wird storniert !!! Mehr fach
Anfahrtszeit Kosten werden einem zu Last gelegt. Obwohl man sich nur informierte. Wie teuer die Fahrt wäre nicht das man eins Brauch
Anwalt sowohl Polizei sind informiert !
Bei festerem Schreiben gibt es weiter Klagen !!!
Ich habe Zeugen das wir nur nach einem Taxi fragten zudem wäre irritiert total spät bei mir gewesen hätte Dan den Termin verpasst. Habe allerdings ein on demant genutzt was auch zu irre gehört eine Frechheit mich trotzdem weiter das Geld abzuzocken im Notfall fahre ich noch demant sonst nicht mehr sauhaufn Dan kommen sie mit irgendwelchen Tarifen ob wohl man eine Mini Card Besitz und so alles.
17 mars 2025
Avis spontané
Réponse de Irro Charter
Hallo Merlin,
vielen Dank für dein Feedback. Wir nehmen Rückmeldungen grundsätzlich sehr ernst.
Allerdings möchten wir freundlich klarstellen, dass sich dieses Bewertungsportal auf Irro Charter bezieht, unsere internationale Busvermietung. Deine Schilderungen beziehen sich ausdrücklich auf Irro Taxi. Dabei handelt es sich um unterschiedliche Geschäftsbereiche mit eigenen Abläufen, Buchungssystemen und Konditionen. Aus diesem Grund können wir den geschilderten Vorgang hier leider weder zuordnen noch prüfen.
Um Missverständnisse zu vermeiden und damit dein Anliegen korrekt bearbeitet werden kann, bitten wir dich, dich direkt an Irro Taxi zu wenden. Nur so haben wir die Möglichkeit, den Sachverhalt sachlich nachzuvollziehen und gegebenenfalls zu klären.
Vielen Dank für dein Verständnis.
Dein Irro Charter Team
We hired a bus in Munich for a 7 days…
We hired a bus in Munich for a 7 days tour. Everything was handled very professional by Irro charter. Vehicle was clean and of good quality. Driver well mannered and service orientated. His English was just great. Price was fair too.
10 octobre 2025
Avis spontané
Réponse de Irro Charter
Dear Jack,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that your 7-day tour in Munich went smoothly and that you were satisfied with both our service and communication. It’s great to know that the vehicle met your expectations and that your driver contributed positively to your experience with his professionalism, service mindset, and excellent English.
We truly appreciate your kind words — and we’re especially happy that you found our pricing fair as well.
Thank you for choosing Irro Charter. We would be honored to welcome you again on your next journey!
Warm regards,
Your Irro Charter Team
Worst service provider ever
One of the most terrible, unprofessional and not honest service providers I’ve ever encountered.
Once we reached the bus pickup point, all previously terms were forgotten and denied: the bus size, condition, the routes, basically everything.
We would never work with Irro again
15 octobre 2025
Avis spontané
Réponse de Irro Charter
Dear Dor,
thank you for taking the time to share your feedback. We are genuinely sorry to read that you were dissatisfied with your experience. However, we would like to clarify that your booking was fulfilled exactly according to the agreed terms and specifications. The bus size, condition, and routing were provided as confirmed in your contract and correspondence.
At Irro Charter, we take great pride in delivering reliable and transparent service to all our clients, and we regret that your perception differs. We remain open to reviewing your case in detail if you wish to share specific information with us directly.
Your Irro Charter Team
The staff were very helpful and…
The staff were very helpful and supportive for our needs which changed on a daily basis.
30 août 2025
Avis spontané
Réponse de Irro Charter
Dear David Hart,
Thank you so much for your wonderful review. We are very pleased to hear that our team could support you and adapt to your changing needs on a daily basis. Flexibility and attentive service are values we truly care about, and your feedback reassures us that we are on the right track.
We greatly appreciate your trust and look forward to assisting you again in the future.
With warm regards,
Your Irro Charter Team
Always reliable & dependable journey
We had hired IRRO for our Southern Italy, whole of France & Romania & Bulgaria over the last 3 years. Very happy with their skilful drivers, dependable & helpful drivers.
30 mai 2025
Avis spontané
Réponse de Irro Charter
Dear Yap,
Thank you so much for your continued trust and this wonderful review. We are truly honored to have been part of your journeys across Southern Italy, France, Romania, and Bulgaria over the past three years. It means a great deal to us to know that you value the reliability and helpfulness of our drivers.
We look forward to supporting many more of your travels in the future.
Your Irro Charter Team
A clean comfortable bus with an excellent driver, great value
The bus driver Brian was on time and professional. He knew the roads and even gave a bit of tour guide bits as we drove. We actually got delayed during the trip but Brian was patient with us. His driving skills on ridiculously narrow, winding and hilly roads were second to none. Bus was clean and comfortable. It was also a great value!
6 août 2025
Avis spontané
Réponse de Irro Charter
Dear Patricia,
Thank you so much for this wonderful review! We are delighted to hear that you enjoyed your journey with us and that Brian’s professionalism, local knowledge, and patience made such a positive impression. We take great pride in providing clean, comfortable buses and skilled drivers, so your kind words mean a lot to our entire team.
We truly appreciate your recommendation and hope to have the pleasure of welcoming you on board again in the future.
Your Irro Charter Team
Professor Kapila Warnakulasuriya
Very friendly and flexible drivers and office staff, competitive price. We were a team of 21, came from England and took the bus in Italy. It was on time and comfortable bus too
2 août 2025
Avis spontané
Réponse de Irro Charter
Dear Professor Kapila,
Thank you very much for your wonderful review. We are delighted to hear that you and your group were happy with our service in Italy. Knowing that our drivers’ friendliness, flexibility, and our office team’s support helped make your trip a success means a great deal to us.
We are truly grateful for your kind words and hope to have the pleasure of serving you and your team again in the future.
Your Irro Charter Team
Perfect transportation for wine tasting in Italy
We had an excellent trip to a winery for our group wine tasting. The vehicle was very clean and comfortable, with air-conditioning. The driver was very friendly and could speak some English. He was early to pick us up, which we appreciated, and was flexible for our return timeline. I would definitely book transport with this company again.
5 août 2025
Avis spontané
Réponse de Irro Charter
Dear Michele,
Thank you so much for your wonderful review. We are thrilled to hear that everything went perfectly for your wine tasting trip in Italy. It’s great to know that you found our vehicle comfortable and clean, and that our driver’s punctuality and flexibility added to your experience.
We truly appreciate your kind words and would be delighted to welcome you again on your next adventure.
Your Irro Charter Team
Sehr zuverlässig
Der Bus war bei beiden Fahrten sehr pünktlich am verabredeten Ort. Sehr zuverlässig!
20 juillet 2025
Avis spontané
Réponse de Irro Charter
Lieber Kortstock,
vielen herzlichen Dank für Deine tolle Bewertung! Wir freuen uns sehr, dass alles pünktlich und zuverlässig geklappt hat und Du mit unserem Service zufrieden warst. Genau das ist unser Anspruch, und es ist schön zu hören, dass wir ihn erfüllen konnten.
Wir freuen uns schon, Dich bald wieder an Bord begrüßen zu dürfen.
Dein Irro Charter Team
Réponse de Irro Charter
Dear Linda,
thank you so much for your wonderful feedback! We are delighted to hear that you experienced our service as polite, professional, and of high quality. Your kind words motivate our team to keep delivering the best possible service for our customers.
We truly appreciate your trust and look forward to welcoming you again in the future.
Your Irro Charter Team
Irro Charter Fraud / Scam
Irro Charter Fraud / Scam
I paid €10,412 for a promised premium 22-seater luxury bus (2023 model). Instead, Irro Charter delivered a cheap 7-seater from 2014 — an inferior vehicle worth only a fraction of what I paid. This is not a mistake, it’s fraud.
They even admitted in writing the bus was not what was agreed, but refused to refund me unless I cancelled my PayPal claim and promised to stay silent. That’s blackmail + misrepresentation.
Irro Charter cheats, lies, and robs its customers. They will take your money and deliver something completely different.
10 juillet 2025
Avis spontané
Réponse de Irro Charter
Dear Su H,
we take your accusations very seriously. However, we cannot accept your description of events as truthful. Our team was in close communication with you throughout the entire planning and execution of your trip, and we worked diligently to make your tour possible.
Your claim of fraud is unfounded. PayPal has independently reviewed your case and concluded that there was no reason to issue a refund. Suggesting otherwise misrepresents the facts. Please also note that making false accusations such as “fraud” or “scam” is against Trustpilot’s guidelines, and we will therefore report this review.
We remain committed to delivering professional and reliable service to our customers and regret that you chose to describe your experience in this way.
Your Irro Charter Team
Be very careful of Irro Charters
Be very careful and very wary of choosing Irro Coach Charter! Before you make a booking, carefully read their Terms & Conditions, particularly note their cancellation fees.
I did not, and after paying in full 1122 EUR for a private coach for my family of 8 persons, I had to cancel. I gave Irro Charter nearly 2 months notice of the cancelation yet they charged me a 75% of the total 1122 EUR as a cancellation fee.
Personally I think this was a disgraceful act with Irro taking full advantage in charging such an exorbitant 75% cancellation fee.
If you are thinking to book a private charter, take my advice and look at other companies and do not choose Irro. I'm sure others are much better run companies who can & will sympathize when an unfortunate family issue necessitates having to cancel a booking.
15 juillet 2025
Avis spontané
Réponse de Irro Charter
Dear Leon,
thank you for sharing your feedback. We are truly sorry to hear about your disappointment regarding the cancellation of your booking.
Please allow us to clarify: our cancellation policy is transparently outlined in our Terms & Conditions, which are shared with every customer prior to confirming a booking. The 75% cancellation fee applied to your case was not an arbitrary decision, but rather in accordance with these agreed terms. The reason behind this policy is that when a coach is reserved exclusively for a customer, we allocate resources and block availability, which makes it difficult to reassign the vehicle and driver on short notice.
We fully understand that cancellations can be caused by unforeseen personal circumstances, and we regret that this situation has caused you frustration. At the same time, we must apply the same policy fairly and equally to all customers in order to operate responsibly.
We do value your feedback and will take it into account when reviewing our processes.
Your Irro Charter Team
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