I was happy with this service very punctual with delivery and the driver was very helpful. The whole experience of ordering online was a lot easier than I had anticipated l would use this service agai... Voir plus
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Lisez les avis des autres
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Voir plus
L'entreprise a répondu
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Voir plus
L'entreprise a répondu
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
- Maché en ligne
- Réagenceur
Écrit par l'entreprise
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Coordonnées de contact
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
good communication throughout
good communication throughout. fast delivery and driver very helpful. top marks all in. well done
20 avril 2026
Purchased at a very good price
Purchased at a very good price. Good communication throughout and delivered within 7 days as promised
19 avril 2026
I was happy with this service very…
I was happy with this service very punctual with delivery and the driver was very helpful. The whole experience of ordering online was a lot easier than I had anticipated l would use this service again.Also the sales person Loretta was was excellent in her speedy replies.
19 avril 2026
Confusion around delivery meant that…
Confusion around delivery meant that the item was lost and company refused to refund. Order re deliverier a new one
13 avril 2026
Réponse de Plane & Simple
Hi Johnathan, We're sorry to hear you're unhappy with your experience. We'll investigate what's happened here and be in touch.
Arrived earlier than expected
Arrived earlier than expected, dropped the stones off exactly where I wanted them, polite and courteous driver
17 avril 2026
Delivery guy was great
Delivery guy was great, called as I wasn’t in made sure delivery was safe for me.
15 avril 2026
Réponse de Plane & Simple
Hi Robert,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
The process and sheer professionalism…
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the well mannered delivery guys are good ambassadors for the company.
13 avril 2026
Réponse de Plane & Simple
Hi Ronald,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Bulk bags of Shingle
Ordering & paying was easy. Delivery was quick & the bulk bags were placed exactly where I wanted them. Very pleased.
13 avril 2026
Réponse de Plane & Simple
Hi John,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the pricing too.
Happy DIYing!
Team Plane & Simple
Very easy to shop with you and…
Very easy to shop with you and communication was brilliant
1 avril 2026
Réponse de Plane & Simple
Hi Ian,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Helen,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and have reached out to you as soon as this review was submitted to get a resolution, as we hadn't had any communication prior.
It's been great to get an immediate resolution and the goods delivered to you the very next day. We're glad to have been able to help in this regards.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Didn’t give me notice of delivery and…
Didn’t give me notice of delivery and now I have to move in a bucket into garden
24 mars 2026
Réponse de Plane & Simple
Hi Ellie,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and although the drivers from all of our merchant partners on our marketplace will do their best delivering as close as they can possibly do so, there may be some restrictions on this occasion. However, prior contact is key and should have happened.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great service.
Ordered chippings on the Wednesday they arrived the next morning, fantastic service. Highly recommend them.
8 avril 2026
Réponse de Plane & Simple
Hi Dave,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Ray,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Elaine,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Will definitely use again
Will definitely use again, also recommended to my friend who has now placed an order.
Fast, efficient and probably one of the nicest delivery drivers ever.
Well done!
17 avril 2026
Avis spontané
Réponse de Plane & Simple
Hi Jackie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Easy to order and delivery drive very…
Easy to order and delivery drive very polite will be happy to recomend others about your company
4 avril 2026
Réponse de Plane & Simple
Hi Brian,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Absolutely top service
Absolutely top service, super pricing and really lovely delivery chap
5 avril 2026
Réponse de Plane & Simple
Hi Helen,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Quality product
Quality product
Quick delivery
Great prices
Very good customer service
Highly recommend
23 mars 2026
Réponse de Plane & Simple
Hi Aaron,
Thank you very much, what a lovely review! We were delighted to assist, and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
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