I was happy with this service very punctual with delivery and the driver was very helpful. The whole experience of ordering online was a lot easier than I had anticipated l would use this service agai... Voir plus
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Lisez les avis des autres
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Voir plus
L'entreprise a répondu
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Voir plus
L'entreprise a répondu
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Marché de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
- Maché en ligne
- Réagenceur
Écrit par l'entreprise
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Coordonnées de contact
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
helpful polite
15 mars 2026
Réponse de Plane & Simple
Hi Teresa,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the discount too.
Happy DIYing!
Team Plane & Simple
Took payment for materials they no…
Took payment for materials they no longer stock, then took 10 days to issue me a refund.
14 mars 2026
Réponse de Plane & Simple
Hi Greg,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and apologise directly and on behalf of the merchant you chose for delivery.
As Plane & simple is the online DIY marketplace, the merchants who sell on our platform control the products they sell and stock at that current time. It seem sin this very rare case, this product slipped the net for the merchant.
Once we were made aware of this cancellation, as always we ensured the refund is processed right away. With all card refunds, this can take up to 7-10 days form the bank provider to return the fees and understand it is a little while.
Hopefully you’ve been happy with the service we’ve provided.
Kind regards,
Team Plane & Simple
Great service
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call.
After ordering , the email that was sent said will be delivered within 3-4 days ,Fortunately I was in when it arrived.
But apart from that it turned up undamaged and the delivery driver was fantastic, a really nice man.
He put the pallet exactly where I wanted it.
1 mars 2026
Réponse de Plane & Simple
Hi John,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Keith,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
Simple ordering process with great…
Simple ordering process with great communication from the seller
11 mars 2026
Réponse de Plane & Simple
Hi Paula,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
I was happy with my choice of order my…
I was happy with my choice of order my front garden looks nice with my slate chippings thankyou.
11 mars 2026
Réponse de Plane & Simple
Hi Stephen,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Nigel,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
great buisness …
great business very helpfull and great prices
top soil delivered as requested thanks
8 mars 2026
Réponse de Plane & Simple
Hi Alan,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Paul,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Jennifer,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
It was very easy to choose the items…
It was very easy to choose the items that I required, and the purchasing was just as simple, got a call from the supplier not long after ordering to arrange the delivery, which happened to be the next day.
5 mars 2026
Réponse de Plane & Simple
Hi Michael,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Joan,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Great Service…
The service from this company was great.
Our order, placed online, was expected within 5 working days. It was actually delivered the next day!
What's more the delivery driver took great care not to damage our plants when placing three big bulk bags of shingle onto our small front garden.
Price was very competitive too.
Would definitely recommend them.
4 mars 2026
Réponse de Plane & Simple
Hi Bernadette,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Brilliant service
Brilliant service. No fuss. Great prices. Would not hesitate to use again.
3 mars 2026
Réponse de Plane & Simple
Hi Mr Goodwin,
It's great when our customers confirm that we are doing things right!
Really appreciate your review.
Thank-you, Team Plane & Simple
Could not have been any better.
Easy to find the product we needed. Great price and excellent delivery. Could not have been any better.
27 février 2026
Réponse de Plane & Simple
Hi Jim,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Always competitive pricing and speedy…
Always competitive pricing and speedy delivery, will always recommend
25 février 2026
Réponse de Plane & Simple
Hi Ash,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Réponse de Plane & Simple
Hi Craig,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Absolutely great the item which we…
Absolutely great the item which we ordered.delivery guy was cheerful and helpful 👍💙
25 février 2026
Réponse de Plane & Simple
Hi Susan,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Easy to order,value for money and great…
Easy to order,value for money and great quality products
24 février 2026
Réponse de Plane & Simple
Hi Joanne,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Serdecznie polecam
Wszystko zgodnie z opisem. Towar dostarczony w terminie. Ustawiony tam gdzie poproszono. Bardzo mila obsługa. Serdecznie polecam
23 février 2026
Réponse de Plane & Simple
Hi Jaroslaw,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
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