Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Voir plus
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Lisez les avis des autres
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Voir plus
L'entreprise a répondu
Delivery was swift, everything was well packaged and protected. No leaking product and the flavours were amazing. Second order through this website will be a repeat customer.
I has an issue with an IVG PRO2 device. I received a personal response from their customer care team basically within minutes of me sending an online message and a new device being ordered by them f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Coordonnées de contact
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Royaume-Uni
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excellent
715 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The products arrived within three days…
The products arrived within three days in perfect condition, very impressed with the service.
18 juin 2026
Good range on falvours and products…
Good range on falvours and products dispatch was quick as well as delivery service
18 juin 2026
Great customer service
Great customer service. Huge thank you to Jade Halliday who always replied promptly and with such care. Always order from here, never fails!
Thank you
18 juin 2026
Great flavour fast delivery.
17 juin 2026
Excellent saving on ivg35xl bought 10…
Excellent saving on ivg35xl bought 10 for £40 super fast delivery also highly recommended
19 juin 2026
Everything was perfect !
19 juin 2026
Terrible. Three times they have sent me the wrong items
I have ordered from here three times; the second time only because they messed up the first order and gave me a GBP 5 token of sorry; the second time to use that money before I went somewhere else and the third time because they sent me completely the wrong items the second time. I will never use them again and cannot recommend them to anyone.
23 juin 2026
Avis spontané
Réponse de I Vape Great
Hi,
We're very sorry to hear about your experience and completely understand your frustration.
We sincerely apologise that you've received incorrect items on multiple occasions. We appreciate that you gave us additional chances, especially after the issues with your previous orders, and we're sorry that we let you down again.
This is not the level of service we aim to provide, and we'll ensure your feedback is shared with the relevant teams so we can investigate what went wrong and work to prevent it from happening again.
If you'd be willing to give us the opportunity to look into this further, please contact our Customer Care team at customercare@ivapegreat.com with your order details, and we'll be happy to investigate this for you.
Thank you for taking the time to share your experience, and we're genuinely sorry that we've lost your trust.
Kind regards,
The IVG Team
Great service
19 juin 2026
Great product with many flavors
18 juin 2026
The pod kit is fizzing from the start
The pod kit is fizzing from the start. I’ve followed all the troubleshooting guides on the website and still show x3 fault.
18 juin 2026
Réponse de I Vape Great
Hello Andrew,
Sorry to hear you’re having trouble with your pod kit; that’s not the experience we want you to have.
If you’ve already worked through the troubleshooting steps and you’re still seeing the fault, please reach out to us so we can help get this sorted for you as quickly as possible. You can contact our team via live chat on our website or email us at customercare@ivapegreat.com and we’ll take a closer look for you.
Kind regards,
The IVG Team
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