Smooth beautiful flavours easy to manage no dramas and work perfectly I would never go to another vape ever again. Loving the pineapple bananana and spearmint. The fact you can't swap change holders i... Voir plus
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Lisez les avis des autres
IVG is one of the fastest safest vaping sites I’ve ever received or used fast efficient delivery. They actually getting in contact with them. Haven’t got anything in so you’re advised well in advance... Voir plus
My fault in a way, I did not notice my account details were already filled in with old details such as address and tel . When del address came up with old details I could not change it so asked to d... Voir plus
I had an issue with a product that I ordered. I raised a query online and I was very well looked after by Jade. She called me personally to apologise and to offer a resolution. I knew it was a simple... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Coordonnées de contact
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, Royaume-Uni
- customercare@ivapegreat.com
- ivapegreat.com
4,6
Excellent
724 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Its Good and fast
15 juin 2026
Excellent customer service any problems…
Excellent customer service any problems are dealt with straight away. Definitely a repeat customer. Quick delivery
15 juin 2026
Excellent price on special offers.
Very easy to order and very quick delivery. Excellent price.
15 juin 2026
Service was perfect.
15 juin 2026
One Star – Very Poor Service and Unresolved Order
My experience with this company has been extremely disappointing. I ordered six bottles of Spearmint e‑liquid, but every single bottle was filled with Bubblegum flavour, despite all of them being labelled as Spearmint. This is not a simple picking error; it is a serious quality control failure where the wrong liquid has been bottled under the correct label.
I returned the items immediately and have confirmation that the parcel has been delivered back to their warehouse. Despite this, I have still not received the correct products I paid for, nor have I been given a clear update or timeframe for resolution.
Communication has been slow and inconsistent, and I have had to chase every response myself. For a company with such a strong reputation, the level of service I have received has been far below expectations. A first order should never be this complicated.
Based on this experience, I cannot recommend this company and would advise others to be cautious when ordering.
16 juin 2026
Avis spontané
Réponse de I Vape Great
Hello Alfie,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you had with your order.
This is clearly not the standard we aim for, and we understand how frustrating it must have been to receive the wrong flavour across multiple bottles and then experience delays in getting this resolved. That’s not acceptable, and we appreciate you bringing it to our attention.
We can confirm this order has now been refunded in full, and we’re also passing your comments to our warehouse and customer service teams so this can be investigated properly and used to help prevent similar issues in future.
We’re sorry again for the inconvenience and appreciate your honesty in leaving this review.
Kind regards,
The IVG Team
Great product Great delivery service
Great product Great delivery service. Very happy indeed
15 juin 2026
Great costumer services
Great costumer services, fast response by email about of any enquiries
12 juin 2026
Highly recommend
I made an order Tuesday night and it was delivered on the Thursday morning, I would order again just for the speed it got to me, the ivg pro i ordered was packaged really well and in perfect working order, would highly recommend and will be using them myself for all my vaping needs
18 juin 2026
Avis spontané
Réponse de I Vape Great
Hello Mary,
Thanks for your feedback, we really appreciate you taking the time to leave a review.
We’re glad to hear your order arrived so quickly and that your IVG Pro was well packaged and in perfect working order. It’s great to know the delivery speed and overall experience met your expectations.
Thanks again for the recommendation, we look forward to serving you again in the future!
Kind regards,
The IVG Team
I think it is a very good and very…
I think it is a very good and very smooth on the throat I do prefer the low nicotine ones but never seen to be too many of them
11 juin 2026
I never received my vape
11 juin 2026
Réponse de I Vape Great
Hello John,
Sorry to hear you haven’t received your vape, that’s definitely not what we want for our customers.
Please get in touch with our support team as soon as possible so they can look into this and sort it out for you. You can reach them via Live Chat on our website or by emailing customercare@ivapegreat.com.
Once you contact them, they’ll be able to check your order details and help resolve this quickly.
Kind regards,
The IVG Team
Really well made products
Really well made products, never had any issues with anything from them. Delivery always really quick, quite often the day after I've ordered if ordered early on in the day. Shop regularly.
12 juin 2026
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