Jackson & Perkins Avis 

I sincerely don't like to give a bad review, however I am customer service oriented and expect a company to appreciate my business and stand by their products. I have ordered product from Jackson and Wayside previously and again this year from Wayside but I didn't realize they are connected. I had bought a rose from them last spring along with other plants and roses and one of them didn't give many roses last year but I expected it to do well this spring but it didn't come back? I emailed and didn't get an email back so I called and spoke with a representative and she told me that I would not get a credit or a refund as the roses carry a 90 day guarantee? I felt that being they are "the rose company" with all the catalogs I get that it would be a year, spoke with a supervisor and said 90 days only. I told her I would never get another rose from them and I'm only one person but I know there are many others and I felt that a repeat customer would be taken care of and I was sadly mistaken.

I have a hard time giving J&P a bad review. I bought a Carey Grant rose from them in 1982 as a wedding gift to my wife. We have moved it with us wherever we moved and this year, 2020, it was more robust than ever. This year I ordered 6 roses. Three came quickly and were in great shape. The other 3 took a month and 2 were in great shape. One was split at the base and would be prone to disease. I notified them 4 times over several weeks before I finally got a response. They credited me right away, but I wanted the rose. Now over a month and a half since I made the order, it was sold out. I credit the delay to Covid. In the long haul, they and their products were excellent.

I ordered 9 roses from jackson and perkins order #WEBJP3608792 on feb 2020 and received it at the end of March . None of them survived and all of them had some disease. I asked for a refund with the photos of all the roses. Received an automatiic reply saying somebody will respond. But no response in spite of repeated e-mails. JP was a good company sometime back and used to recommend to my friends. No more. This is my second bad experiance. Last year also I ordered three roses which was on sale only one survived.

I received a Christmas wreath as a gift from my sister which she purchased from Jackson & Perkins. I received this wreath probably mid December and today is May 28th and this wreath is still going strong, this says a lot about your products . I wouldn't hesitate to order from you. Thank you for quality workmanship and product.

I bought roses in memory of my husband.
I followed the instructions, did everything I could for success... I wanted them to be beautiful to honor my husband who loved roses.
TERRIBLE quality, did NOT grow well, NOT what I was promised.

NOW, they will not give me a refund or replacement because I don't live in the "right zone" so it's all on me. WASTE of time & money...
Not even a tiny bit of kindness in a time of pandemic!
Well.... J&P you truly suck & I hope you lose business with this review.

I ordered an expensive rose bush for my mother for Mother’s Day. As soon as it came in the mail, which was a very slow delivery, it was covered in spots and was already brown. I paid $50 for one bush that came ruined. I emailed them three times and got NO REPLY. WOULD NOT RECOMMEND !

I have never bought flowers online and was skeptical.
I couldn't find a specific type of flower at nurseries near me so i opted to order through jackson and perkins.
I got bare roots in the mail a few days after i purchased with instructions on how to plant them.
When the flowers bloom, i will follow up on my review.
So far, I'm satisfied. Customer service representatives are very nice and helpful!

I ordered four roses. Received three. One is doing very good, one so so and the third rose. DOUBLE DELIGHT died immediately. I emailed Jackson Perkins several times, even enclosed a picture of the rose. NEVER heard a word from them. Guess once they have your money they don’t care anymore. I was under the impression the roses had a 90 day guarantee. Guess not. Jackson Perkins USED to be fantastic, but no I will never recommend them to anyone. Fourth rose finally showed up, it was very very small, but might make it

We ordered a Honeycrisp apple tree the same time we got a Zestar and a Tindercrisp from our annual tree sale through the city.
Our Honeycrisp arrived broken at the top, and while we planted it immediately and nursed it along as best we could (the other two trees are thriving) what is left of the Honeycrisp in mid-May is essentially dead wiod in the ground. I do NOT recommend this nursery, and will never do business with them again.

I ordered over $400.00 worth of live Plants and received over $400.00 worth of live Plants covered in fungus and received a $96.00 credit. I've purchased my Rose's from Jackson Perkins for over 20 years and I've been happy. Now they have lost a customer permanently. I've never had to call a vendor and wait on hold as much as I have with Jackson Perkins. They can't replace anything because they have no stock. Don't plan your garden with Jackson Perkins because when you receive your order boxed full of fungus from one plant getting everything else infected and do not receive a full refund why bother with this company.

We bought some Pope John Paul roses and they are doing great. Great customer service and a great product.

I bought what I thought was a hanging floral basket from Jackson and Perkins for my 84 year old mother for Mother's Day. She received a box of twigs with thorns on them. The picture is false advertising. I have been in the advertising business for over 25 years. As a suggestion, they should show you the twigs with thorns and say you plant these in the ground and then you can put them in a hanging basket.
I sent an email regarding my disappointment with no response. Today, I waited on hold for over 20 minutes to have a call center woman tell me I can return the sticks, and I will be charged a 20% restocking fee. No thanks. You lost a customer and her friends over $40. Short sided. Hope you continue to do so well under these pandemic conditions.

I am a long time grower of roses. I well remember the old Jackson and Perkins. When I heard that they had been bought by Park Seed I was very reluctant to order from them because of some bad experience with Park Seed. This year I placed an order for 3 roses to see if they were good quality. Only 1 of the three was anything that I would feel was acceptable. I called and was promised that they would resend with a product that I would like. The reorder was worst than the first. As long as Park Seed owns them I will never reorder. DON'T DO BUSINESS WITH THEM YOU WILL GET BURNED

Purchased 4 roses for $117. I ordered them earlier In 2Q of 2019, thought I will receive them sometime around Feb 2020. I live in So. Cal, and to my surprise, those roses arrived in late Oct., just before weather gets really cold at night. 2 of the 4 didn’t grow well. I sent email in early April 2020, requesting replacements. Response was that I passed my 3 weeks allowed time, therefore, no replacement for me.
I will never buy from them again. Their roses are not cheap. But their customer services are REALLY CHEAP!

HORRID!!! Climbing roses showed up dead... I have sat on hold for and hour... then just sent my fourth request via email... total joke and never again

Horrible!!! Plants arrive damaged definitely not a happy customer for the amount of money spent I expected better!

Plants that arrived were very small for the price and not healthy at all,,,,have already lost one of the container mix groups. Never again.

I ordered a bare rooted rose from them in March that I could not find anywhere else. It is covered with leaves now. Very healthy. Hopefully it will bloom soon. I ordered the same plant in 2017, but it died within a month. They refunded me.

I ordered 6 barefoot roses and only 2 are budding after 2 months. I emailed them and they responded saying to use rock salt in water for 2 weeks and get back to them within 90 days , to which I did. No response back . I am really disappointed in their service and will never order from them again.

Ordered three rose plants last year, they came dead - I am experienced grower. They sent a replacement but lacking one plant as it was out of stock. They didn't want to give me refund just a credit - no comments on that. This year I had a hard time to find a plant to purchase for that credit. Their selection isn't that great but I finally found one. I called them, ordered that plant and they asked me for credit card # to pay 14 cents difference, I gave them the CC number but also promissed to leave relevant online feedback. J&P used to be a good company and reliable quality rose supplier - IT IS NOT anymore and I hear the same from other people. Shop somewhere alse online or even go to your local nursery to find your plants. You find plants better quality, better selection and you will be happy w/ your purchase. Many nurseries can order for you particular variety w/o extra charge. Also, beware they strongly over exaggerate description of their own varieties.