Jackson & Perkins Avis 

You would think by now I would know better, but I guess not. Tried them again this year, 3 roses, all came bare root and I do mean bear. After one month, ONE rose is growing, one is stuck in neutral and one while not dead is showing on signs of life. These plants were not very old when harvested, had they been smaller they could have shipped in an envelope. Please, NEVER AGAIN!

I don't have words to prescribe this company, I order roses on March 5 until today no answer and no one replied back at emails regarding the order, customer service don't pick up the phones.
I don't know what to do anymore!!!
Better stay away from them!!!

Its that time of year again, I am going to suggest you do NOT buy from these people, they have a money-back guarantee which they do not honor. I bought 5 rose plants from them and 2 at the same time from home depot, all 5 from Jackson & Perkins & scammer arrived dead, not dormant dead. the 2 from home depot planted in the same location are thriving. I wrote to J&P and got no response. It's a shame people do business like this and still exist.

I ordered $185 worth of roses from J&P. They arrived dead (frozen during shipping apparently). I asked for a full refund. I notified them via email with photos. The have not responded. It’s been a week. They say they respond in 2-3 business days. I’m a professional horticulturalist. They have NO live customer service agents. We grow and breed roses, so we know roses. I would recommend buying roses or any nursery products from your local garden center and not J&P.

I received my order last Friday.

To say I was shocked would be an understatement. My order below indicates I spent
$180.34 for 8 plants. I must congratulate the marketing department of Jackson and Perkins for their deceptive strategy of showing plants that are full grown, while you send plants that are all under the height of 5 inches. By the time the plants you sent are fully grown, my grandchildren will be retired.
This exercise was a waste of time and money, and I will let as many people as I can know that what is shown on your website is not the case at all. In fact, it is a flat out lie.

Shame on them.

Below is the letter I sent to Citi Cards regarding my order from Jackson & Perkins. I am upset with JP & Citi Cards as Citi took JP's side on this issue as I never returned the plants. Citi never understood that I couldn't return the product as JP never returned my emails as how to proceed. I am very frustrated.

Citi Cards
Attn: Billing Disputes
PO Box 6033
Sioux Falls, SD 57117-6033

Ref: D-148551101020

TO WHOM IT MAY CONCERN:

Please accept this letter as my intent to continue to dispute the charge for 3 pink crush asters I ordered and received from Jackson Perkins on September 15, 2020.

In your December 2, 2020, letter to me regarding the dispute, you asked for proof of returned merchandise. As I explained on the phone to Mary on 10/10/2020, Brian and Abigail on 12/11/2020 (all 3 representing Citi Card dispute division), I never received a response to my emails to Jackson Perkins (#1 on 9/20 & #2 on 9/26/2020 – see attached documentation) and phone calls to JP on 9/20 and 10/10, with no answer, after being on hold for 40 minutes,37 minutes and 7 minutes respectively. How can one make a return without authorization or details of where to send the plants???

The plants arrived half to fully dead, and were so small (6” or smaller) and certainly not as represented by the picture on JP’s website (see picture on my web order enclosed). We followed the directions on how to plant these straggly plants (see planting directions enclosed) in hopes they would “come back” – they did not!

I contacted JP 8/22, after waiting for about 6 weeks for my delivery, asking when I should receive my asters as it was getting late to plant them and have them bloom in PA. They did respond to that email stating they would ship in the fall when temps were cooler. I asked for an exact date, but there was no response to that email. The plants arrived on 9/15 – half dead- and within 5 days we had our first heavy frost which definitely put an end to the asters.

After approximately 2 months, JP finally responded to Citi Card and Citi reversed the charges again, aligning with JP. Nowhere, do I see documentation that you treated us equally, by

Citi Card dispute D-1485511101020 Page 2

requiring them to provide proof they responded to me and tried to rectify my complaint. Citi put the entire burden of proof on YOUR customer, me! Plus you allowed JP to wait 2 months to respond to the dispute and I have 15 days (with Christmas thrown in there), how is that not discriminatory?

The first person I dealt with in your dispute department on 10/10 was Mary and she was extremely helpful. Today, I had the displeasure of dealing with Brian and Abigail who I could barely understand because of their heavy accents. Brian asked me 3 times for my mother’s maiden name and kept repeating the same script. Brian and Abigail were total failures in trying to allay my disgust and utter disappointment in your company.

My husband and I have been loyal Citi Card members for years, but your dispute department has soured us on your willingness to protect your customers from companies selling defective products or in my case, dead plants.

I will await a positive response from Citi and also expect a reversal of the $81.41 charges and a re-opening of the investigation.

I recently ordered roses and immediately followed up with a request that shipment be delayed until I am closer to our frost free date. Instead of working with me on this Jackson Perkins sent an email saying they had already shipped my roses. Too bad for me! I will not be buying roses from them again.

I ordered 5 roses in 2019. . When the box came I followed the instruction. I also notified my gardener to plan those for me. The gardener was skeptical of those roses but planted for me anyway.

3 out of 5 plants did not survive. I called and was credited with some gift certificates to re order later, not replacement.

Finally, both of the roses were blooming with flowers. But both of them were not as I ordered. One was yellow ( I ordered pink and red), one was not the shape and form as in the pictures. I was getting runaround between phone calls and emails. Then another 2 gift cards was issued for those 2. Lost money for the gardener to put those in!!!
Out of 5 roses I ordered, none was good!!! I was not get replacements but credits to buy again...

Now I am trying to use my credits and realized I was not be reimbursed for my shipping, let alone now with the credits I can merely buy 2 roses instead of 5 as an original.

Jackson&Perkins was a great brand of roses and a great place for roses. What happened?

Emailed customer service 2 weeks ago and still has not heard from them.

Don’t want headache? Don’t buy here

I ordered the "Joy of Christmas Cactus" for myself. I paid $44.95 plus shipping and handling bringing my total to $58.73. I was expecting a decent size, red and white plant as shown in the picture. When this plant arrived, it was wilted, in a very small pot, and was pink. When I called Jackson & Perkins customer service, they were not willing to compensate in any way even though I followed their instructions to call if damaged merchandise within 48 hours. I will never order from them again! Poor quality merchandise and poor quality customer service! Don't waste your money

Ordered 4 lavandua sweet romance lavender plants. Shipped on the 16th, arrived on the 21st. 1 nice one, 2 mediocre and 1 crappy one.
Customer service offered me a refund on 3 because they are completely sold out and cannot send replacements. I said I wanted a full refund because I purchased 4 to go together. She will ask whoever because I insisted but it’s obviously not up to me. 🤬

I have emailed them several times & no response. The bush (Kalmia 'Minuet') they sent me was extremely small but I thought I'd give it a try. I sent them pictures showing that it is not growing, but in fact dying - no response. If I could I'd upload the pictures of this so called bush.

Terrible customer service!!!... half of my roses did not make it and the other ones look pretty sad. I have sent several emails in the last 2 months and talked to a “Mary” who suggested to use Epson salt every 2 weeks! (this has not helped) and nobody has followed up to find out what they could do for me and they keep saying they will get in touch and nothing has happened. There is nobody answering phones!! My warranty is good until the first week of September. I live in Aurora, Colorado and I DO NOT WANT MORE PLANTS FROM THEM!! I want my money back!
MY ROSE BUSHES FROM COSTCO THAT ARRIVED AT THE SAME TIME ARE DOING BEAUTIFUL! Veronika
Order number: WEBJP3848120

We ordered the pink Rose Petal groundcover roses at the end of September 2019. It took them until July 2020 to start blooming anything, so we weren’t able to notify them of the error by May because there was no growth of any kind to report. The roses we received are not the ones we ordered. The description on their website shows and describes the roses as compact, with large bright pink blooms on dark green foliage. These are far from that. They are scraggly, with few tiny white rose blooms on light green foliage. We emailed them a couple of times, but have not received a response. Very disappointed as this experience was far from what we expected based on their website and guarantee. I wish there had been reviews on them from others before we purchased from them. Would not purchase from them again.

Update: I emailed Jarrod on 08/15/20 upon his request regarding my review, but have yet to receive a response from any of the 5 emails sent to J&P. I am contemplating suing in small claims court for my money back. Has anyone else pursued this avenue?

I purchased 9 white coreopsis plants this spring. So it took several months for them to grow and flower. I received 9 of the wrong variety. They all bloomed yellow. My biggest concern about this company is that they block my negative review from their website. Meaning their reviews cannot be trusted. I would not do business with them again.

I’m so extremely disgusted, frustrated and disappointed in Jackson and Perkins. I bought 4 bare root roses thinking I was getting the top of the line... Spent over $100.00 bad mistake. They’ve been in the grown since the end of May. Not one leaf has grown on them. Not one rose NOTHING. Called customer service and was instructed to submit an email with pictures. Did that... Not one response from customer service. You can’t talk to them now you have to email until August !!! What kind of crap is this? Dead flowers now no response from customer service who by the way says they’ll respond promptly. I don’t know what they consider prompt., I know it's my last time wasting my money on their dead products which is sad because I truly believe they stood by their product. Very dissatisfied would've been customer. You made a sale but lost a very good customer.

Bought 4 bare root roses (2 of 2 different varieties) in Spring, which were delivered in May. All four had no leaves, seemed very dry. Now, over amonth later, one variety has leaves, the other 2 plants are still dead..brown dried canes, no leaves. I am an avid rose gardener..have planted hundreds of them and know how to take care of them. But when someone receives dead plants, what can they do?
I contacted Jackson and Perkins through email (live chat was not working) over 2 weeks ago and have not received a response. Came here last week and saw that "Eric" said to send requests to him, so I did that, but still no response. All I want is a replacement or refund for the two dead plants. If I do not hear anything in a few days, I am going to file a dispute with my credit card company.
I used to do a ton of business with J&P and the quality was excellent. I then retail found places closeby that had good plants so purchased there. With the pandemic however, I decided to go back to J&P (spend more for plants and high shipping costs). Quality has gone downhill and non existent customer service. Too bad.
UPDATE: Eric contacted me and offered me a refund for my two dead roses! Very thankful for this, so I am adding a star!

I purchased 5 rose bushes from them, 2 of which are not even close to the color advertised and the flowers are small. A rose advertised as orange on the website turned out to be white and another red rose is peach and yellow in color. Never buying again.

I purchased 14 bare root roses. A professional gardener assisted me with the plants and will take 6 to 8 weeks after planting. I contacted the company that there were no green leaves after 8 weeks. They emailed an instruction Mix 1/4 cup of Epsom salt to 1 gallon of water to each rose. I did. No green leaves. They asked for the scratch test shows the roses are dead. I could not provide due to health reason. Finally, I was able get up from my bed and took pictures (no green leaves. 90 days guarantee is expired. Not one single green leave from start to 90 days. They shipped bad roses. The company is dishonest and DO NOT GIVE your MONEY.

I Ordered 3 maypops ( cold hardy passion fruit vines) over 2 months later still nothing. I reached out and they assured me even though the site says they had zero ( which I didn’t know ) they have my order and it will ship end of the week . A week later they called me and said they couldn’t get my paypal to work ?? Seemed not true but I have them a credit card to run which they confirmed went through , this is after I asked how big the plants are and that I will be very disappointed to get 3 tiny little starts for 75$ I’ve been waiting for for months .. the lady said they will be smaller than what you’d get at a nursery so I cut my order to 2 . She said they’d ship that week. Another week later and I get an email saying my order was cancelled ... never again .

They sent me a dead tree, they refused to issue a refund or send me a healthy tree, then four weeks later said they'd refund me my money and didnt, and when I filed a complaint through PayPal they eventually said look at the great merchandise credit we're issuing for 75% of your purchase price!! even though they had promised a refund.

Dont buy from them. Run away as fast as you can!!