Jackson & Perkins Avis 

I saw a milkweed plant on their website. I called and ordered it. When it arrived it was a bag of soil which supposedly contains a root somewhere and no instructions. I will pot the soil and nurture the little root and hope it becomes a milkweed plant since I purchased it to help monarch butterflies which lay their eggs on the underside of the leaves and are becoming endangered. Even a $4 tee shirt has a label with washing instructions. I will never deal with this company again. If I wanted a root I would have ordered one.

I ordered a dwarf avocado from this company to go with the avocados I've been growing from seed. They shipped it a full month after they said they would. It arrived and looked pretty awful - very dried out and frail, leaves were growing upside down as if their only source of light had been below them. I've never seen such a homely looking little tree. I transplanted it into a great soil for avocados and tried to nurse it back to health but it was too far gone and has since died. I have 3 others flourishing in the same soil and environment so that isn't the issue.

Very disappointing experience.

I cant believe J&P would lie about what they sell, it's not Christmas Cactus but Thanksgiving cactus, big difference. i even emailed Marina before ordering and i was assured it's the real thing because i know the difference. plant arrived much smaller and thinner than what is shown on their web site, pitiful. totally disappointed for over $100.00 with shipping from South Carolina to North Carolina. will not purchase from or recommend J&P ever again.

I ordered 4 rose bushes for a total of 142. Including shipping. What a mistake this has been. I received them and when opening the box everything was up side down with everything falling out all over the place. However what is
worse then that is 2 of the plants have a disease called black spots all over them. I sent an email with pictures the minute I unboxed them asking for a replacement now I simple want my money back. The respones I got was hurry and put them in the ground and use epson salt. Hello these plants have a fungus on them Epson salt is not going to cure that. It's been my experience once a rose bush has black spots it always will and it is a sickly plant. I grew up in maryland and always purchased Jackson and Perkins roses from Benkes nursery. Well unfortunately this placed has closed and Jackson & Perkins is not the company with the beautiful roses they once had. They claim the roses are disease resistant well with 2 of 4 with black spot fungus. They clearly are not resistant. So disappointing save your money and go else where these roses are not good quality nor is their customer service.

I have updated my rating to reflect a prompt response from J&P and being given a full refund.
I haven't ordered from J&P in quite a while and their quality has definitely gone down. I am honestly flabbergasted at how SMALL the two roses I received are. For $32 a piece, I would expect plants that are taller than 4 inches, all of the canes are thinner than a pencil. The Dianthus I received is bigger than the roses. Used to be they shipped large, blooming size plants. I certainly can't plant these into the containers they were meant to go into. Very disappointing.
(their description does say "2 Quart container" but these are not even fully rooted into the 2 quart container)

This company has a deceptive business practice of not disclosing sales taxes for online orders. You will confirm you order with zero sales tax but they will charge sales taxes to your credit card. Edit: Their response indicates that sales tax is shown in the total BUT IT WAS NOT.

Ok I don’t know why I bother to keep buying from J&P the plants are always super small and almost always die, the roses are over priced for bare root and almost never survive a winter, well this time I received dead plants they did give me merchandise credit I wanted plant replacement as the merchandise credit gets lost in the emails then I’m out the money, I tried to get them to extend my merchandise credit that expired 1 month ago, but guess what no go so I’m out about $60! I would not recommend buying seeds or plants from them I have already found other seed catalogs and roses to buy, I suggest others do the same.

If your roses grow, lucky for you. If it doesn't, forget their 1yr warranty.
We bought two roses, one grew after a couple of weeks, the other didn't. We emailed J & P and they responded right away recommending the use of a Epson salt solution and waiting 8 weeks. We did both and still no growth on the second rose. We emailed them and waited a week and received no reply. We waited another week and emailed them again. Still no reply. It was obvious that they were ignoring us.

I ordered 4 rose shrubs From these people planted them and 2 months later they are as dead as when I planted them. I emailed the company sent pictures of the dead shrubs that never grew and also sent the company pictures of live rose bushes I planted at the same time next to the dead Shrubs… still waiting on a response 💀Company has responded after posting and is sending a refund thank you

Shipped scrawny, nearly dead roses cross country in a major deep freeze. Very hard to get ahold of. After various negative posts, they finally reached out and issued credit. A more mature rose they shipped in the spring was satisfactory, but I can't give them more than 2 stars. They don't have their act together, product is uneven and customer service is lacking. Won't be ordering from them again.

Last year I ordered 6 quite expensive perennial plants from Jackson & Perkins. All 6 came crammed into one box with branches broken and dirt fallen off the balls during shipment. I contacted J&P, sent photos, and waited for a response in the way of a return label. When I heard nothing for 3-4 days, I put them in dirt with plant food and water to see if any would survive. One out of six is still alive a year later. J&P's argument was I planted them wrong and should have returned them immediately even without a return label. Really poor customer service to say the least.

Ordered 2 roses for $20.75 per bush, plus a total of $14.95 for shipping. Received one bush and a charge of the entire $14.95 for shipping (total $35.70) for that one bush and back order on the second bush. Next day received notice that the second rose was out of stock. So the one bush cost me $35.70, when I had originally figured to spread the shipping costs over 2 roses-a cost per rose of $ 28.22 total. I never would have ordered one plant at $35.70. When I wrote to the company and asked for a partial refund of my shipping costs or free shipping in 2022 when my out of stock rose was available, I received a nonresponsive "canned" reply. My second email to the company requesting another review of my complaint went unanswered. So I'll take my future business elsewhere and encourage all other rose buyers to use another company.

I placed an order for 2 canna varieties from J&P and when I went to plant them, discovered that one of the packages contained nothing but peat/soil. What kind of quality control is that? I logged a complaint about the order via email with customer service and never received any sort of reply. However, several weeks later I discovered a refund on my credit card with an inexplicable dollar amount. I'll grant you that I got a refund, and it was welcome, but it would have been nice to have gotten an email that it was pending and how it was calculated. It was, in general not a great experience.

Ordered plants in February. Should have shipped in March. Shipped 1/2 of the order in April and sent an email stating they were waiting for others to reach maturity so they could ship them. Finally received these 6 little tiny 4”-6” ferns that made me laugh. The web page did not say that these ferns were new seedlings. In fact the email made me believe they would be what was pictured. I called and explained that these tiny little plants that cost me $80 would need to be sent back. They refused! Said I was not guaranteed an established plant. Save your money. Do not buy from JP.

I’ve been emailing since 4/22 to try and get three roses replaced that were dead when they arrived to me on 3/2 but I haven’t had my email returned since I picked out new plants (since 2 of the 3 are sold out. The roses took over 10 days to arrive which isn’t their fault but when I reached out to their customer service department at that time and I was told to plant them and give them a shot at growing and if they didn’t grown they would replace them free of charge with in a year. When you try calling the recording says to email them. JP Order #WEBJP4113836

I ordered 4 roses and 2 planting enhancers in January 2021 with a shipping schedule (theirs) stating Mid-March delivery. On April 14th, I received an email stating that one of the roses I ordered was no longer available. I sent an email back asking if I could get the bare-root version instead of the container version. They denied this due to accounting problems even though I had not been charged. With the remaining roses I ordered now showing up as sold out, and no indication of shipping 6 weeks after their schedule, I sent an email on April 29th requesting that my order be cancelled but received no reply. On May 4th, I was sent a shipping notice. After seeing all these bad reviews, I dread seeing what they ship. I wish I had looked at these reviews sooner :(

This company is a scam. I paid an average of $25 for each plant. I bought 3 plants. They did not even have free shipping. In fact their shipping amount depended on how much you spent. If you spent more money, you would be paying more shipping charges. At the end, what I got were three half-dead twigs. This has been the worst experience in plant buying so far. Never again.

You do not want to order from this company. They Short you items then are sold out and you can't receive. Hard to get credit issued back to you. Plants are overpriced and for the most part do not come to you in good condition if not already dead

I contacted J&J about my recent order on March 22 and again on April 9th. They have promised my refund of $19.95 both times and I have of today April 18th still nothing. If I don't get my refund soon I will contact the Better Business Bureau. In their response they stated a refund was sent the 16th, but after checking my account the 19th there has not been a refund.

Ordered hydrangea got a tiny little plant for $80. One was dead.