Jackson & Perkins Avis 

This company used to be great. They are terrible now. Customer service must have been outsourced. Can’t understand them. After I placed at $200 order, I heard nothing back from them. Called twice, first person said they were being shipped. Second person said they were out of stock until beginning of March. No communication from them about back order. Finally I canceled the whole thing out of frustration. I didn’t know what happened to this company but I’m not ordering from them again.

I placed 4 orders for amaryllis totaling $435.56 to be delivered to friends for Thanksgiving. Two of the four orders arrived on time. The other two were not delivered as of today (11/30). I sent an inquiry through their website but never received a response. I then called and spoke to Matt who offered to send out the missing amaryllis. Jackon and Perkins does not value its customers enough to take the time to respond to customers' inquiries. One must take the time to follow-up with them. Otherwise, they will not make the time to respond. I do have to commend Matt for helping to resolve this issue

I ordered climbing roses for my arbor. I ordered in late winter 2022 to be shipped at "the proper planting date for my area." This particular rose sells out early so I wanted to get my order in.

I was surprised when the roses arrived a full month before my date of last frost. Our ground was still frozen. I contacted the company and told them I would try to keep them alive until they could go in the ground.

My son and I planted them as per the instructions and waited hoping for the best. And we waited... When it became clear the roses were not going to take root, I contacted the company. I was told it was past their 90 day warranty and could only offer a credit, not refund. Because they shipped my roses over a month early, I did not trust them to purchase again so a credit is unsatisfactory. I intended to shop elsewhere. All my money is lost.

**Be aware that their warranty is only ninety days, not the usual one year of other perennial plant vendors and they will not ship at the proper time for your your zone. In my 70 years of gardening I have never known of a plant vendor who did not understand the significance of proper planting zones and not stand by their responsibility to provide the customer proper service for their very expensive roses.

I ordered a Sterling Silver Rose for our 25th wedding anniversary. I have waited years to have a garden to finally order one. It arrived, had pink flowers and thorns. I gave it to the neighbor as I avoided thorns on all my plants due to blood thinners and I'm not into pink.
Contacted and was credited the cost. No sterling silver for the season available so I ordered a hydrangea and a couple ground covers...wow. the saddest plants through mail order I have ever received to date. I don't think they are going to make it.
So many other sites for online order, go to them. From the 8 others sites I have used almost all my orders are blooming and growing healthy in my yard and plants were exactly as I ordered. I have no intentions of contacting this company for help in correcting thier mistakes for the 2nd time. I'll just advise other against using them.

I've been a customer of J&P for decades and always trusted their plants and roses. For the past 4 years their products and customer service has declined drastically. 4 yrs ago I purchased several rose hedges and several hydrangea and only half grew. They were delivered with black leaves and bone dry. I didn't learn my lesson until this year. I purchased well over 1200.00 in plants for new landscaping in our backyard. We were planting an English cottage garden. I received a quarter of my shipment dead. I immediately called and spoke to a rude young lady who took a message and someone was to call me back. Waiting 2 days I called back and asked to speak to a manager, of course the manager was in a meeting and would call me in an hour. No one called me back. I called the next day and the original young lady from earlier said the manager will reimburse me for dead plants and disconnected the phone call, the mgr never came to the phone. I received mismarked plants that you don't even know are mismarked until they grow. And if you try and contact J&P after a certain time, they are closed for July and August. I received white roses that should have been yellow. I received hostas that should have been geraniums. I received yellow ground cover that should have been blue. I have 4 geraniums that never grew. I received a rose that was covered in black spots that died. A total of 600.00 in plants that had major issues but couldn't contact J&P because they were closed. And of course I emailed at their info@jacksonandperkins but no response.
I was forced by this site to give at least 1 star. I would have given J&P minus 5 for their product and non existing customer service. This is not the Jackson and Perkins that was reputable. I'm not new at gardening and other roses/trees/plants I've purchased have grown beautifully You pay top dollar at J&P plus high shipping costs. Please avoid this company. You have better luck buying local. You will not get the beautiful roses or flowers you see on their website.

They sent me a $90.00 dried up bare root tree this spring. It didnt come out of dormancy and never grew a leaf. Now they wont respond to emails.

Dont waste your time and aggravation. Shop somewhere else. And read reviews of the business before you purchaee. I will from now on. Any business that has as many 1 star reviews as 5 star will not get my futire business. And J&P will never get any future business of mine.

Update 8/16/22: I am increasing to three stars. I did receive a full refund as J&P promised. The stars will remain low because my rose garden is a huge disappointment.

24-36 years ago I had the most FABULOUS J&P rose garden. I selected the roses I wanted by browsing a local J&P test garden. I purchased approximately 30 br plants from local nurseries. The roots were packed in wet sawdust and sealed in heavy plastic. All survived and did excellent. We enjoyed full bouquets in every room throughout the summer.
Recently, we relocated back to the Pacific NW and I was excited to plan another rose garden. I studied the J&P online catalogue and selected 8 roses. Very disappointed with the packaging and shape of the plants. Many broken roots and canes and only some we paper. 4 had to be replaced because they appeared dead after a month (only one I had selected was still available by that time). I insisted one of the climbers be replaced because what I received (for $40) was a tiny thing in a 4 in pot that I could have picked up at the corner grocery! Customer service was okay to deal with but weary and disappointed to get the plants in the ground so late. Here I am 2-3 months later and so far, 6 of the eight are not the rose I ordered. I planned my garden for color (purple, salmon, yellow, dark red, soft pink...) and fragrance too. What I ended up getting is a rose garden with a variety of pink roses from violet/pink to magenta. It's like J&P slapped tags on un-sold roses to get them out the door. The yellow hasn't boomed yet so it will be interesting to see how it comes out. After month of planning and waiting, my lovely rose garden is a huge disappointment which is also how I feel about J&P. From now on, I will only purchase from a local nursery.

Bought 2 roses during a sale event and neither grew, the little buds never grew. I followed instructions and they just turned black slowly from up the canes. I successfully planted 2 prolific David Austin roses without any issues previously. Even walmart bare root ones did better. First and last time I will buy. And I'm out $$

I purchased a yellow climbing rose and had to wait till it budded a rose. This flower was white not what I ordered. I called but don’t remember if I spoke to someone or it was a chat. I was promised a refund as they were out of stock. The CS rep advised it may have been mislabeled. I have sent 2 emails to the address I was given. No refund no email.. I want my refund I will be calling the BETTER BUSINESS to get this settled

i ordered bare root roses and planted as instruction and watered as instructed stems turned blacj=k and they never leafed out. i have emailed them mult times with no response. how can a company with the highest prices anywhere not afford to staff a live person hone, esp in the summer months when cliients will redictly have problemsa/ very unimpressed as they boast of impeccable customer service. its like a compay who sells only christmas merchandise shutting down their phones in nov and dec. 50 years ago jackson and erkins didnt have much competition , not so much any more, wake up j and p

I own a specialty cut flower farm that produces for florists and purchased some roses and shrubs to try out. I've emailed them three times about a hydrangea they sent that appears to have a fungus or a virus (or could be normal for the cultivar). As a fellow plant professional, I'd hope they'd respond when I send pictures of a plant that I'm bringing in from them to my farm that looks suspicious. I was even told the pictures were passed on and that someone would get back to me. It's been almost a month. After following up twice more, I've thrown away the hydrangea in order to avoid possibly infecting other plants on my farm in the meantime and still haven't heard anything. It's simply irresponsible (and rude and inexcusable) to do this to another grower (or a customer). The industry standard is to respond and provide a refund for infected plants. I don't recommend. Go to your local nursery. At least you might get a response.

Bought a Haas avocado tree which arrived in poor shape. Within a week it was dead. 99 for a stick that had no chance in Florida of all places.

Boy, have I tried to give these people the benefit of the doubt! But, 25 years is enough! I'm done!

These people have no clue what they are doing and they must be bumping into each other while doing it! They can't fulfill orders and always are having things canceled just before delivery, so there's no time to get anything else except locally and quickly. This time it was a VERY SPECIAL Mother's Day present for my 94-yr old mother who wanted this rose. I ordered in November! Two weeks before Mother's Day, they first said they would keep a little longer to grow it out, then exactly a week before Mother's Day, they cancel the order with a measly $10 certificate that is only good for 3 weeks! Any gardener with basic propagation experience knows if a plant will be ready months before the due date, not 1 week before. These people couldn't care any less about customers. I have had this consistently happen to me from these people and other errors and mistakes that were self-inflicted by their own poor business practices and I won't be trying again. It's too much disappointment either to try to get something from them and have it canceled at the last minute, without proper concessions, or after it arrives and it's either so poorly packaged that it's broken, or its so small that you could seriously win a fraud case! The left hand NEVER knows what the right hand is doing and they don't care to fix it or take care of customers. After over 25 years TRYING to conduct business with them, I'm done! They have gotten too ridiculous and too complacent with being this way. They are NO FRIEND of the gardening community, that's for sure! These are just business people trying to make a buck, but they are not doing what they should be to earn it. Mediocrity rules the day here!

UPDATE: In response to Jackson and Perkins, the problem has been me, for 25 years, from trying to do business with you and being sorely disappointed, and trying again. I'm going to see a psychiatrist to understand why I kept trying after the first 3 years!!

Their policies and procedures are killing these poor plants and I’ll never purchase from J& P again!

They never ever followed up on my orders. I got one rose of 6. Now I’m up north for the month and they just sent 150 worth of roses to die on my florida front porch in May foe a month. The ONLY notification I got was from PayPal for the 150 charge.

Roses are NOT planted innMAY in Southern Florida! and I won’t be back to send them back for a month!!! I never even got a confirmation of the order. But by God I got 200 marketing emails. No wonder they are bankrupt.

For 3 years I buy the plants with Jackson and Perkins and I am very happy. This company has shown me to be serious and their roses are exceptional.

I spent $80 on plants for my mom for mother's day. I ordered one ornamental grass, one sedum, and one daylily. I have personally ordered from here for myself many times and been happy. But my mom received her gift and sent me a picture, I was so embarrassed. They sent her a rotten daylily. It was a $25 daylily and it was rotten. I emailed them about it and they said they sent a replacement and my case was closed. Fast forward to three days ago when I received the replacement order at MY address instead of my mom's. I emailed them three days ago, and again two days ago. Nothing. No response at all this time. And the daylily they accidentally sent me was covered in mold as well. Jackson and Perkins has lost a loyal customer. I'm embarrassed that I sent such a poor quality gift and annoyed that customer service never got back to me when it was their mistake to send it to the billing address.

I wrote a review for the bella'roma rose being a slow grower and strangely after two weeks it still hasn't posted to the alleged "five star" review page. Also, the newest rose that I received from J/P, the white dawn, looks dead on arrival. I think I'm done with them and will stick to my nearest nursery.

SCAM! I ordered 2 citrus trees in February, with promised ship dates in April. I was charged and the funds cleared my account. With less than 2 weeks left in the month, I followed up to get tracking information on my order. After several calls adding up to hours of hold times, I was told my order was canceled and that I would receive a refund for my over $100 order. I asked why the order was canceled, and was told due to not being able to process the payment (which I made thru PayPal). This clearly didn’t make sense, since they said they will be refunding me. They quickly changed the story and said it was because they sold out & were now out of stock. They said I could reorder the citrus trees online & repay, when they were available again, but the cost of each tree increased $30 a piece. Customer service representative acted very strange and was overly empathetic and too willing to take my CC info over the phone, when I haven’t even received the original refund yet. This company appears to be a SCAM. The whole experience doesn’t sit right with me. I hope I see my refund. I ADVISE BUYER BEWARE!

My mother ordered me a bare root rose tree as a Christmas gift. Tree arrived and I planted it as per the directions next to some other super healthy roses. The rose never grew and began to die immediately. When I contacted JP I received a form letter that the issue had been closed. ???? After two more attempts to get information on how the issue had been resolved I learned that some genius at JP automatically refunded my Mother’s credit card and never offered me any options. When I wrote back to complain about this decision I was rewarded with the same form email that my issue had been closed. Definitely closed - more line slammed the door in my face!

What has happened to Jackson & Perkins? In the past they sold the most beautiful roses and were always delivered right on time. We moved to SW Utah where roses grow prolifically. We had been buying them from our nurseries here. However, due to the great service as well as quality of the the roses, we ordered from J&P in November. We were told they would be shipped at the end of March. End of March came and went. Another phone call to J&P, the message? They will be shipped out on March 15. Another deadline missed. Today, March 27, I called and was told they would be sent out in April! My roses in the ground were already fully leafed out! To addd insult to injury, the J&P representative said they were not due in our time zone until April! WRONG. I canceled the order. I ask again, "What has happened to Jackson & Perkins?" I am totally bummed!