Jackson & Perkins Avis 

Half of the barefoot hybrid tea roses I bought are putting out new growth and the other half haven’t. I am going to wait another week or two to see if they start showing signs of life, and if they don’t, I hope I can get replacements for them.

My Voodoo Rose is not healthy at all. I would like either a refund to my Visa on record or store credit. No new buds & stems are turning black.

Plants arrived healthy. Planted them immediately. Placed them where they get morning sun then shade. Temps have been over 100 here in Yuma but so far looking good.

I am a long time J @P Amarylis customer. This year I sent 3 Amarlis to friends at Xmas. 2 were duds. Only leaves grew
When I called customer service about the first one, I wanted a new one sent but they didn’t have them so I wanted my money back. It was very hard to get money returned but finally did.
When I heard the second one only had leaves I didn’t have the energy to fight with customer service
I made a decision then to use Amazon next year.
Disappointed customer

For a number of years, I have been buying Johnson and Perkins tree roses and other roses. Supposedly they are appropriate for my zone; however, probably 60+% of them fail to root and thrive properly within the first four months and for those that do root, they don’t come back the next year. These plants receive proper transplant, soil conditioning, and care as I am an older gentleman who’s been around the block a few times. So this year, after losing much $$ and time to only be disappointed, I have stopped buying their product and stopped recommending it to others because the success rate is just dismal. And the customer service has been spotty and mixed.

I had purchased morning glories from you and needed help choosing a good location to plant them..I called and talked to one of your in-house botanists and he helped so much! Since then, I’ve called a few times and gotten nothing but the best treatment by your staff.
And your flowers are pretty special also! Bought several rose bushes and they’re thriving. Thank you for everything

Not all roses from large order (made in December) have been received. I was disappointed that delivery dates were not available at the time of the order. I am still waiting for 6 roses that via my web message request was told the date was mid to late April.

Edit:
The seller responded to my poor review quickly with a reasonable explanation for the delay and a ship date.

Original: 1 star
Worthless. I ordered a rose in mid-December and now 2 months later... no rose, no email.... nada. I checked order status on their website; "We have received your order, and we are working to ship it to you as soon as possible".

If I could, I would rate JP ‘0’ zero based on my recent experience with poor product quality and extremely poor response (or lack thereof) by JP Customer Service.

Product quality has been significantly declining. This year I placed an order for 6 amaryllis bulbs as Christmas gifts and 3 were rotten and not growing. It is not acceptable and embarrassing that I send these poor-quality gifts to family members.

I did get a refund for one of the bulbs but JP has been non-responsive toward resolving and providing my requested refund for the other two. I provided photos and answered JP questions 12/27/25 but after that, with repeated follow-up emails and phone calls, I have not had the courtesy of any response whatsoever from JP. The last communication I had was my call to Customer Service 1/14/26 and I was assured that a supervisor, Jared, was to call me that same day. I have not had any response from him!!!

I’ve been a loyal customer for 14 years and Christmas time every year have placed orders for a significant quantity of amaryllis bulbs for different family members. This latest experience has completely destroyed credibility in this company with the terrible customer service ignoring every attempt I’ve made to get help. If this is how long term customers are treated, I’ll be taking my business elsewhere.

***UPDATE 1/7/2026: Not only was the gift I ordered delivered after Christmas, Jackson & Perkins sent the wrong item (poinsettia not anthurium) and it was in very poor condition upon arrival. That said, the team at Jackson and Perkins has gone out of their way to correct the situation. They contacted me personally, they gave me a fast and full refund for my original order and they sent complimentary anthurium as I had ordered to my friend and then one to me to thank us for our patience. I have upgraded my review to three star: one star for the absolute failure on my Christmas gift order, but five stars for the expedient and corrective customer service. I am willing to give them a try again in the future.***

Initial review (one star): I placed a gift order online Friday, 12/19, and had every indication at that time that my gift would be delivered by Christmas. I just received tracking information stating the order won’t arrive until Monday, 12/29. I’m very disappointed and would not have purchased this item through Jackson & Perkins had I known it would be arriving after Christmas. Also, Jackson & Perkins did not let me know it was going to be late - I was only made aware by checking the UPS order tracking.

Our family has previously purchased plants from this company with great satisfaction, but this time they really let us down.

Disappointed in the “speed” with which my purchase was processed and communication around that. First time ordering from Jackson and Perkins. I ordered an e-gift card on 12/11/2025 at 11:15am. Never got a confirmation email, nor notification from my bank that my card was charged so I assumed it didn’t go through. I found a different company to purchase a gift card from and received immediate confirmation via email and bank. Fast forward to 12/12/2025 at 8:45am when I got notification of my card being charged for the J&P gift card. About 15 minutes later, I received two emails confirming the order and providing the gift card. I tried to cancel my order on-line and via phone. I was told that they couldn’t cancel an order that had already shipped. With all of the technology today, one would think that J&P could process and communicate about orders much more efficiently.

12.17.25
Gwen to the rescue! Very pleased with the outcome, she redeemed the company and has my loyalty as a J&P customer. Well done, Gwen!
Robert Case

I pre ordered two miniature Christmas trees for some elderly relatives, I have done this for the last 10 years and they enjoy them so much. My CC was compromised and I received an email from J&P to put in my new cc number or my order would be cancelled. I did as asked and their system generated a duplicate order. They shipped duplicate orders and when contacted and advised they refused to refund the duplicate order. After 10 years of loyalty this is what you get from Jackson and Perkins. Congratulations you just lost a repeat customer.

Bought 3 Bare root roses from them. One sprouted but the other two stayed dormant. Emailed Jackson & Perkins, they worked with me to resolve the issue and issued a credit for the dormant plants.

I have planted many rose bushes. When my rose was delivered I was concerned because the roots appeared dead. They were all very thin, dry and brittle. However, their website claimed this was normal due to dormancy. I followed the instructions. I soaked the roots, planted it per the instructions, and pruned it back. It has been in the ground for three weeks with zero new growth. I recently ordered two rose bushes from Heirloom Roses and put them in the ground five days ago. Upon arrival the roots appeared healthy and they looked like all of the other dozen rose bushes I have planted with the exception of the one I ordered from Jackson & Perkins. They've been in the ground for five days and I already see new growth. My other rose bushes that have been in the ground for years already have two feet of new growth this year. The only one not growing is the one from Jackson & Perkins. I have emailed them and have yet to hear a reply. I would skip this company at all costs. Buy your roses from Heirloom Roses or Proven Winners. I have ordered several roses and other plants from them and I have never been let down.

They sent 2 dead plants and sent 2 damaged plants. Terrible place. I definitely do Not recommend and will never order from them again low reviews are well deserved

The worst. I ordered 4 roses and 2 of them, I was notified, just before planting time, were unavailable. Very slow communication, they don't take calls during the weekend, and I am OVER IT.

The canna lily bulbs from Jackson and Perkins arrived in a dehydrated state, along with very dry soil. I purchased five different bulbs and planted them on the second day, using organic plant food and soil. I made sure to water them daily and placed them in an area with enough sunlight. However, despite my efforts, a month has passed and none of the bulbs have sprouted. In contrast, I also received canna lily bulbs from a competitor called Horn, which were planted in a separate planter using the same ingredients and method. These bulbs were thriving with large leaves And when they came in their bugs were very large and the soil was moist. And I only ordered three bulbs for a total of where is Jackson and per th I end up spending a little at $100 for 5 and they were tiny . I found it strange that Jackson and Perkins' bulbs showed no signs of growth, while Horn's had already developed multiple leaves. I reached out to Jackson and Perkins' representatives for assistance, as their products are supposed to come with a warranty. I even tried cancelling my order due to the delay, but but they end up sending me the day after I canceled the order tracking on the bulbs anyway because I guess I canceled it so they wanted to rush and get it out to me so I had no choice but to keep it so in spite of that I just end up having to plant them and still take on the ones that I ordered from horn which I'm glad that I did order the ones from horn So with Horn's product through Amazon Both sets of bulbs were planted at the same time, but only Horn's grew successfully. I contacted Jackson and Perkins for help, but was told to email them with pictures. It has been a few days and I have yet to receive a response from them. At this point, I have given up on their products and caution others to do their research before purchasing from this company. In the future, I will look for other options and turn to Horn on Amazon or their website instead for canna lilies.

We placed a $982.20 order from Jackson & Perkins in January for eighteen roses. After two months, we hadn't received a notice that our order had shipped, so we called. They assured us that the order would be going out within the week. After a month, we still had not received the order, so we called again. We were assured a second time that the order would be shipped out within the week. However, after another month, we still had not received the order. Now it is almost May, and we still have not received the order, so we called them again! This time, we were told that the quality of their roses was not up to their standards to ship them out. We asked when they might be ready to be shipped out, and they told us they did not know. As a result, we decided to cancel the entire order and shop elsewhere for our roses. We will never use Jackson & Perkins ever again. They are unreliable and liars!

It’s a horrible place to shop. I ordered some roses in February and was waiting for their delivery which never happened according to their delivery calendar. I am in zone7, I called and was told that bare roots roses won’t deliver until mid to late May. Do they really know when should plants to be planted??? Luckily I was able to cancel all of my orders. I’m guessing that they take orders from everyone then purchase from elsewhere and resell with markups. If they can’t secure the inventory the you don’t get delivery. What a horrible business model they created! Plants require weather and temperature! If we gardeners missed the window then we will have to wait for another year. I am hoping that everybody should know about this fraud-like business.