Jackson & Perkins Avis 

This company used to be top notch. I trusted them with a large purchase this year. The packaging was damaged and the plants inside the box are beyond pathetic. They are dry, damaged and it looks like a box of trash! The quality of this company has gone down the tubes. I bought healthier plants at Walmart for goodness sake. I will be requesting a full refund.

Email responses to problems have been lukewarm to say the least. (I already knew the roses had a fungal infection. To tell me "use a fungicide" was a waste of everyone's time.) Phone conversations have been both helpful and satisfactory as regards problems with ORDERS. However, the MOST helpful was the horticulturalist, who was very hard to contact, but THE MOST helpful in the long run. So, if you have a question or problem, bypass the gauntlet of useless phone tree connections, and insist of talking with a professional...

Scammers. Ordered on jan 24th and had to call to find out my order was cancelled. Now it’s too late to plant autumn damask roses

As it seems Jackson and Perkins does not feel it necessary to follow up on complaints in a timely manner, I am simply posting factual feedback warning others of this.
Being charged over $30 for such a small dinky rose that came to me looking like it may not live long enough to even get planted is ridiculous. Called and asked to submit pictures by email, which I did. Received a reply saying helping customers, will get with me soon. Have heard nothing. Money wasted in my opinion.
I can assure you I will never buy from Jackson and Perkins company or any companies they are affiliated with, in the future.

Very displeased,

I ordered 6 fairy roses when they were $20 off last month. Today I received the roses (I live south of Atlanta). They were very well packaged and look healthy.

Avoid this scam! I have used J&P many times in the past , but what have they become now? A scam operation, I tried to buy roses on sale and I was told by customer service to just buy them and then phone customer service. Don’t waste your Time . Just go to Edmunds no drama buying roses there. How far J&P have fallen .
Gwen this is a perfect example of how far you have fallen; j&p is a bait and switch organization now. Blasting all your customers with so many emails a week and also using Park Seed uninvited. So I’m supposed to email you so you can make things right , what hubris.
Just do it Right the first time .

IF I COULD I WOULD GIVE THE COMPANY A NEGATIVE!!!
THEIR CUSTOMER SERVICE IS BY FAR THE WORST I’VE EVER COME UPON!!!
I WONDER IF THEY ARE OUT SOURCING THE EMPLOYEES BECAUSE THEY DON’T UNDERSTAND ENGLISH!!!
I HAVE BEEN TRYING TO REACH THEM FOR MONTHS AND NOT A SINGLE RESPONSE!!!
PEOPLE BEWARE, THIS COMPANY IS NOT THE SAME AS BEFORE!!!

I canceled an order I found on my checking account was told it was canceled and then the next week boxes started arriving. I have tried several times to find out how to get these plants back but can’t get a straight answer or a shipping label. I was told they were ordered in July and it is Oct I had this cancelled and should not have to pay shipping since it’s their mistake. I am shocked that this well known company is so hard to work with and will never use them. Totally shock now I am waiting for a return call. Really disappointed in POOR customer service.

I ordered 5 roses from Jackson & Perkins. Three arrived with some dead or dying leaves (20% maybe) but the plants are alive and hopefully will rebound and grow well. Two arrived dead. I am an expert gardener with over 40 years of experience. I order online quite often.
I know dead plants when I see them. I communicated with J & P about the dead plants and here is the response I received (they will record this concenr in their records while I am left with 2 dead roses):

"Order #WEBJP5845880

Thank you for contacting us!

Normally by this time of the year, some plants begin looking poor in appearance, as they start the fall decay-dieback process. If the crowns and roots look alive, then they would still be viable plants. Next season's plants will be growing out from the crowns and roots.

On my end, I'll note that you contacted us regarding their arrival condition in your order history."

THIS IS NOT the Jackson & Perkins I have ordered and received quality roses from in the past. Will not order from them again.

If you want stumps to arrive all mildewy and dead, order from this company. If you want drift roses that never fully develop and are very sparse, order from this company. If to want to pay $50 for a rose that arrives as tiny as could be, order from this company. They will apologize, ask you to send a photo, and claim that it's still green and will grow. Don't depend on that. Very, very disappointed each time I ordered from this company.
As expected, after I wrote my review, the company responded with “I’m sorry”, as they do with everyone’s review, asked me to “send photos”, which I already did, and asked me to “write” to them, which I already did - with no satisfaction, except to state “The plant is green, so we are leaving it at that”. Poor customer service!

I am very disappointed with my order! A small and twiggy rose arrived this week! Tiny, small, and all I could think about was the money I spent on these twigs. I should have read the reviews for this company first!

Purchased $500 worth of plants and shrubs -- 24 in all -- in August. On Sep 20 I received a 18" x 12" box filled with 10 small creeping thyme plants ($100 of the total) and a packing list listing all of the plants I ordered.

I immediately emailed customer service and explained that my order was missing everything except the thyme. and forwarded the shipping notification email that indicated all the items were shipped, UPS proof of delivery photo showing one box, a photo of the box contents, and the packing list.

They replied back with zero apology for the mistake, and asked me to send them pictures of the "stamp" on the box, or photos of every side of the box, along with a list of the missing items.

I was annoyed because I already had forwarded *their own* email that listed all the items and had already said which ones I received. It doesn't take a investigator to deduce which ones were missing. It also doesn't take a genius to see that the small box filled to capacity with plants could not have also contained a hydrangea, two climbing roses, five creeping roses, and six other plants.

Regardless, I took photos of every label attached to the box and explicitly listed every missing item, item number, and quantity I'd ordered.

The next day I received another email telling me that I didn't send what they had asked for, and that they needed a copy of the list of items from the box (the packing list I attached to my original email).

There was literally no other information that I could provide, but I re-sent the packing list and took pictures of every side of the box, even though I'd already sent photos of all the shipping labels on it.

This morning I had a new email stating that one of the plants was now out of stock, and asking if I would like them replaced with another item from my order or a refund. No mention of the other 11 missing plants. I said that I would like a refund for the out of stock items and asked about the others.

I have now asked for updates twice and asked to have this escalated to their management team, and still no response.

Since I paid with PayPal, I have opened a case with them requesting a refund.

In contrast, I received two hydrangeas from a different company on Saturday, one of which was broken in shipping due to poor packaging. I sent them photos, and got an email the next day with an apology for the inconvenience and a shipping number for the replacement. THAT is how it should work.

After this mess, I will never spend another dime at Jackson and Perkins, Park Seed, or Wayside Gardens because they are all the same company. I wish I had read these before I wasted my time and money.

Plants came and 1/3 were dead and all wilted. A very sick box of plants. I believe the shipping time is too long and the plants end of baking inside the box from the over 7 days of shipping. Maybe go to 2 day shipping for better results. Gwen in customer support refunded the damaged plants and handled this emotional issue with grace.

I ordered two rose plants order number SO 5883655 and WR 0123213 this year one was a climbing rose and the other a plant ..one of the plants died on me within two months of plants and the company replaced the rose plant . the climbing rose never grew and now I have two dead twigs i have pictures of this and am really frustrated .. I love roses and this situation is leaving me with a bad taste.. I have called twice and awaiting a call from a Supervisor but was also told by the CS person that my order was out of the 90 day warranty .. I cant imaging a reputed company like this would not handle this problem in a professional manner

Ordered hydrangeas at a good price compared to other companies. I guess that’s a first warning. Upon ordering they were to ship in 3-5 days. Weeks later I was told they were shipping that week . Then I was informed they are back ordered. Will ship in 10 days. One month after ordering. Supposedly.

I cancelled as I dislike dealing with companies such as this.

I should have read the reviews prior to placing my order. I received 5 one quart containers of Clematis. there were 2 small shouts in each pot for $177. Judging from the reviews I will not waste my time reaching out to them. It's my loss.

Single most frustrating online shopping experience I have ever had! I attempted to redeem a gift certificate that was given to me as a gift to memorialize the death of my step mother. When I entered the gift certificate number, I received an error message that the number was invalid. I attempted many times to refresh, retype and correct the issue. No luck. I sent a message to customer service explaining the issue. Their response the next day was sent simultaneously with a message saying that the issue was resolved. It was not resolved. I sent follow up information, as requested and waited another full day for a response. The customer service rep assured me that the gift certificate was still valid and suggested that I use a different browser. Because I had to change browsers, I could not remember the password for my account, so I requested to change it. The website told me that the link had expired or the email was incorrect. This started a loop of password change requests that were never accepted, even though auto generated emails verified that at least two of the password changes were successful (but neither of those passwords worked either). In desperation I tried the online chat feature and was told to abandon all hope and just call to place my order. I even attempted to manually re enter all the shipping and payment information to avoid the login issues, but had exactly the same experience with an "invalid gift certificate" error message. I am several hours over multiple days into what should be a straight forward transaction and still no closer to a resolution. And I am extremely disheartened that I still have to start the whole process over again to make a phone order.

The biggest issue through this ordeal for me is transparency of communication. If using the website to redeem a gift certificate is not possible and the preferred method for redeeming a gift card is over the phone, then J&P should just say so. If certain browsers are not compatible with their system for making online transactions, they should say so. If I need to wait a certain period after changing my account information, or if more information is needed before closing the issue, they should just say so.

I may have courage again in a few days to actually try to complete this transaction. Or I may not.

I have bought $400.00 of roses from Jackson and Perkins. Most of the roses were fine. I had one rose that died,I sent them pictures of the rose and have not received a response as of 3 months now.
This company does not respond to customers issues, DO NOT BUY from them, they have no customer loyalty!!!!!
And there plants are overpriced.

I ordered over 300.00 dollars worth of roses and peonies, order was placed in July as of today 3rd of Sept. I can not get any answers as to when it will be shipped. I have emailed, tried to call and tried the online e chat to which right after I entered all information it said it went off line with no icon any longer to chat. I have requested a date of reliever or a refund and all I get are crickets. At this point I just want my money back. I think a company would try harder to communicate with their customers. Never again.

I wish I had checked Trustpilot before I ordered their bareroot sales promotion. Jackson & Perkins need to identify their shipment as "Fragile", "Live Plants", "Hold for customer pick-up" because most postal carriers don't have any idea what is in the box. So they drove around all day long in the high heat with my shipment, and the buds all dropped off. I still planted them in the manner they suggested, but I don't see any life in the canes. Such a great disappointment! I spent nearly $100.

Their website also needs technical assistance. One cannot create an account - the personal information they ask cannot be entered for the customer's full birthday, e.g. day of month and year.