Jackson & Perkins Avis 

Bought Rhododendron Perfecto Mundo. The first did arrive diseased and eventually with some difficulty, I got them to replace it. However, I was shocked to find that 'bush' is only about 3 inches wide. It will take years to get to a decent size. I put reviews on their website several times, but I realize they will not put any truthful negative reviews on their website.

I spent almost $264 on their roses sale. Ordered May 24, 2024. They came they looked ok. Soaked them for 48 hrs planted and then we got a heat wave. I watered every day to help them grow. They look dead theirs no leaves or they are brown. I contacted Jackson Perkins got an email back the next day telling me. Oh give them 8 weeks and they should start growing. I am so mad. They have been in the ground almost 3 weeks now. Was told to cut the canes back which I do before I plant my roses Totally not worth the hassle or the money that I spent. After 8 weeks I am to contact them again with pictures. I should have sent pictures with the first email. Very dissatisfied and will not order again. It’s like shopping through Brecks. They don’t back up their guarantee. Never again! I sent an email to them back and hopefully they received the order info and the pictures but I did write I wasn’t interested in more roses to plant.

I ordered four bareroot roses. They all arrived moldy and dead. I called the customer service number, where they told me to write their customer service and send pictures. I did this. no response. I tried calling customer service. It is closed for the summer. Wrote again, no response. DO NOT purchase from this company.

I Ordered and received a “double delight” rose bush from Jackson & Perkins last fall. It was planted and winter set in. Roses don't grow nor bloom during winter months. The first bloom was light pink instead of deep, rich red as described. I attached a photo too. Did they send the wrong plant? The tag was correct. Can't tell color until it blooms. I never would have selected this bush. Not a pretty color. The Company's response was the bush is out of warranty. I will never order from them again. My 1st experience with them is my last. I have had better luck ordering from Home Depot and Bluestone Perennials. At least they honor what they are selling.

After writing the review, I heard back from Jackson and Perkins. I submitted documentation for "proof of purchase" upon which they processed a full refund for the purchase and shipping.

Received 4 bare-root roses yesterday and all were moldy on the canes and root systems.

J&P Customer Services replied that it is normal
“As the country continues to warm as we get more into spring, when rose shipments are in transit, they can develop white mold on the canes and sometimes the roots as well. This is NOT a serious issue and the roses can be rinsed and wiped, planted, and grow normally.”

This is the first and also the last purchase from Jackson & Perkins websites. It’s better to buy from Home Depot.

I was truly disgusted with Jackson Perkins website tricks. I have chosen a lot of plants (around $700.00) during your Memorial sale.
Some plants were not on sale and I tried one of “promo code” section you have to see if those plants could be purchased for a lower price.

GUESS WHAT! Promo code was “accepted” and then all other plants’ prices went up and I can’t even remove your “accepted code”!!!!
Price went $300.00 higher!!! with your “discount code “!

I am NOT going to shop again at that company and want to post warning for other customers.

Ordered a 2-Quart Peggy Martin climbing rose from their online store on March 26, 2024. Did not receive the item until May 17 after multiple attempts to contact them. The item wasn't shipped from Jackson & Perkins but from one of their affiliates. The plan was shorter than a coke can and 80% of it was black dried on arrival. Contacted support about it but did not get a response.

This was a horrible experience and I will never buy from them again.

I paid $99.90 for two roses, $131.51 with all the shipping charges and tax. When I opened the box, two very small roses, blooming, leaves turning brown and yellow, the containers they are in are bigger than the rose in them. NEVER AGAIN will I buy anything from J&P and this was a gift, I am ashamed to give it to them. Will probably go to Lowe's or Tractor Supply and get much better and bigger roses.

Advertising plants for $16. Then you go up website and it jumps to $30.95. Then they say you can get 20% off if you sign up with your email. When you try it says this item is excluded. What a scam! Liars liars!!!

My avocado tree was grown from a pit and not grafted as expected especially since they charged me $100.00!!!! What a joke!!!!! Never again!!!!
Waiting for this to fruit in the future without knowing what it’ll taste like or knowing how big the tree will actually be. This is not a reliable way to grow an avocado tree. Go elsewhere for your items!!!! Not the reliable company it used to be!!

I bought my first Rose from J&P last fall (2023) and was 100% happy, the climbing rose is still doing great and very pleased with the quality.
Forward to March 12th 2024, I ordered 3 roses, 2 miniatures and 1 standard bare root.
I was expecting them to arrive towards the end of April per customer service, I received 2 of 3 May 8th, to my utter disappointment, they were black from stem to root and filled with mold.
I called customer service, a complete waste of time, they were silent on the phone after stating my complaint, I had to let this person know this isn’t normal and asked to speak to a supervisor.
I was told the horticulturalist would call me back.
I’m still waiting and am ready to contact my CC company to file a dispute.
I own a gardening business, this is for a client of mine who has been extremely patient, Im beyond frustrated at this point.
Can anyone recommend an alternative to J&P? I can’t work like this, it’s too stressful.

I reviewed this company on their website but I see they didn't post it.
I purchased an Enchanted peace hybrid roses, it is beautiful, it said it has about 35-38 petals, but only has about 25 petals, says it is a double bloom, it is NOT a double bloom, and said it has a strong to moderate fragrance and it DOES NOT have a FRAGRANCE. Advertising for this rose is not accurate. They charge so much and it is not what you receive.
I am a returning customer and I was not happy to receive something different than what they claim.
I looked them up on BBB saw they not a credited business, also said they are out of business, as well as many other things.
I expected better from this company.

Bought several roses last spring. Two climbing roses in pots survived the winter and took off this spring. 6 roses in ground struggled the entire season last year, had some growth, overwintered and show no signs of life this spring. Contacted them about this and they said they said not covered. They didn't try to make anything right, store credit..nothing. I told them I will not be purchasing anything with them going forward and just buy from companies I've done and doing business with who have a 1 year guarantee. Overwintering is the test for new plants. A lot of online garden centers understand this. Jackson and Perkins does not.

Wrong shipped plants. Don’t expect the plants you bought to be what you get.

Absolutely horrible.

We spent $547 with them, I grew up with Jackson&Perkin roses lining my yard. I was so excited to finally have some of my own.

Once the plants bloomed we discovered over HALF of the items we bought were wrong. We emailed customer service and advised our disappointment; examples:

- white peonies bloomed instead of pink sorbets
- a yellow rose bloomed instead of lavender
- a white rose bloomed instead of the Malibu
- yellow and purple iris bloomed instead of dark purple

Customer service said it wasn’t their issue since the guarantee had passed…but flowers take time to bloom how was I to know what color they’d be?! It’s been over a year and the flowers have either died or are still blooming the wrong colors.

Dreams shattered and will never ever use them again. I asked to be removed from catalogs, shocked at how they treat customers

This company is horrible. Avoid at all cost. Plants are nothing like what they show. Reviews are filtered by company. Jackson Perkins is nothing of what it used to be. This company is now an unethical operation.

AVOID.

i was so excited to get this package then so disappointed in what showed up.
The rose as Black Spot Disease and the hydrangea is a cutting in a 4 inch pot.
I paid $29.95 for the Hydrangea and $44.95 for the rose and $22.00 for shipping. A complete waste of money.

UPDATE: THEY FULL REFUNDED MY $

Ordered three varieties of hostas and an orchid frost ground cover - two of the four plants arrived in acceptable condition, if overpriced for the size. Immediately reached out to customer service with photos and was told that the plants have a 90 day guarantee so to follow up with them later. First and LAST time I patron this site. Back to thetreecenter.com for me - not sure why I didn’t just stick with them, I’ve always been very pleased with their plants.

Their customer service was horrible! I received what was supposed to grow into a flowering Amaryllis but it only sprouted some ugly long leaves. I sent pictures to the company in hopes they would replace it but they said, “Unless you have the receipt…”. It was a gift and I have all their packaging as proof that it was from them with all pictures but they offered NOTHING.

Experienced gardener. Don't buy their bare root roses online they don't grow or survive.
One of eight survived. Return policy is not 1 year but 90 days per their customer service email. Makes purchases too risky. I have many roses thriving but not the ones purchased from them.

Over priced, and rose died after 7 months.. was beautiful until that point and had a 6 month guarantee..go figure..don't waste your money!