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3,3
18 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This website has a Dublin address but returns have to be sent to China. The items are very poor quality and not as advertised. Delivery is not as stated on the websites. The entire website is misleading and I would NOT recommend purchasing from them.
I had such a good experience purchasing off this website it was so easy and straightforward the whole way, I also loved the sizing help as-well would definitely recommend this website and delivery service is brilliant.
Online shop looks like you are ordering from store in malahide. Shipment comes from china and poor quality.
I love the dress I ordered so happy with my purchase I ordered for a very fancy occasion very easy straightforward ordering
So easy to check out and the display of the website is so elegant and stunning
Great communication through customer service, beautiful dresses and clothes
Amazing collection!!The dress is actually super flattering and exactly what I need to be wearing as a wedding guest. Highly recommend it and very impressed with the entire collection.
Réponse de Jakeandkelly
Thank you so much for your fantastic review 🤍
We’re delighted to hear that you love the collection and that the dress is flattering and perfect for the wedding occasion you had in mind. It’s wonderful to know that you’re also impressed with the wider collection!
Thank you for your kind recommendation and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Beautiful clothes, sizing well explained, ordering is easy and straightforward.
Réponse de Jakeandkelly
Thank you so much for your wonderful review 🤍
We’re delighted to hear that you love our clothing and found the sizing information clear and helpful. It’s great to know that you also found the ordering process easy and straightforward.
Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Great design, good quality clothes.
It is my favourite online shopping store.
Réponse de Jakeandkelly
Thank you so much for your lovely review 🤍
We’re delighted to hear that you’re happy with the designs and quality of our clothing. It means a lot to us to know that Jake & Kelly has become your favourite online shopping store!
Thank you for your continued trust and support. We look forward to welcoming you back soon ✨
Kind regards,
Jake & Kelly
The ease at which I found what I was looking for, along with the sizing help was what helped make this purchase flawless.
Réponse de Jakeandkelly
Thank you so much for your wonderful review 🤍
We’re delighted to hear that you found exactly what you were looking for and that our sizing guidance helped make your shopping experience smooth and easy. It’s great to know everything came together for a flawless purchase!
Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Seems like a Scam company. Pretending to be Irish based in Malahide. Shipping crap from overseas. AVOID AT ALL COSTS
In response to your reply You're pretending to be based in Dublin, you're shipping from overseas, you're charging customers extortionate fees to return your poor quality products to overseas locations. You should not be allowed to market yourselves as an Irish company when you're not. You're using someone's home address and pretending it's your head office. Your customer service is exceptionally poor and I don't think anyone should buy from you.
Réponse de Jakeandkelly
We’re sorry to hear that your experience with our store did not meet your expectations.
We take feedback regarding our products, delivery and business information seriously. However, we do not agree with the characterization of our company as a scam. Any concerns regarding a specific order are best addressed by reviewing the relevant order details rather than making assumptions based solely on a review.
Please contact us at info@jakeandkelly.com with your order number if you have placed an order with us, so we can review your case and assist you further.
Kind regards,
Jake & Kelly
Scam. Went to buy a dress for my mother for a wedding. Got an initial email back when I asked about the legitimacy of the website. After I ordered, got an email to say the dress was sent and it never arrived. No one responding back to emails. Don’t use this website.
Réponse de Jakeandkelly
We’re sorry to hear that your dress did not arrive and that you experienced difficulties when trying to contact our customer service. We understand how disappointing this must have been, especially when the order was intended for a special occasion.
Delivery issues are reviewed individually based on the order and tracking information available. We would like to verify the status of your specific shipment before drawing any conclusions about what happened.
Please contact us at info@jakeandkelly.com with your order number so we can check the delivery status and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Réponse de Jakeandkelly
Thank you for sharing your feedback.
We’re glad to hear that you found it very easy to find the items you were looking for. We appreciate you taking the time to leave a review and hope to see you again at Jake & Kelly.
Kind regards,
Jake & Kelly
A great variety of boots.
Selection was easy.
Payment even easier with
many options to pay.
I would shop here again.
Réponse de Jakeandkelly
Thank you so much for your wonderful review 🤍
We’re delighted to hear that you enjoyed our selection of boots and found the purchasing process easy and convenient. It’s great to know that you would shop with us again!
Thank you for your trust and support. We look forward to welcoming you back to Jake & Kelly ✨
Kind regards,
Jake & Kelly
Really poor quality it’s a rag the item I bought and I am not being ignored when I try to ask for the refund instructions. Will never go near the website again , more than likely scam of some sort
Réponse de Jakeandkelly
We’re sorry to hear that the item you received did not meet your expectations and that you have experienced difficulties obtaining information about the return process.
Each case concerning product quality and returns is reviewed individually based on the specific order details. We would like to look into your situation and clarify the appropriate return procedure rather than make assumptions without reviewing the order.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the relevant information regarding your return.
Kind regards,
Jake & Kelly
I ordered, what I thought was a lovely dress, that I wanted to wear to a wedding. I received a very poor quality product, a rag, with no label addached so therefore it cant be returned. So disappointing, what a waste of mymoney.
Réponse de Jakeandkelly
We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with the quality of the item you received.
Cases concerning product quality and returns are reviewed individually based on the details of the order. The absence of a label does not, by itself, give us enough information to determine what happened in your specific case, so we would like to review the order before drawing any conclusions.
Please contact us at info@jakeandkelly.com with your order number, and if possible, a photo of the item received. We’ll review the situation and provide you with the relevant information regarding the return process.
Kind regards,
Jake & Kelly
Fraudulent, the shop does not exist in Malahide as described, in fact the address brings you to a random housing estate house , I ordered a satin top for 50euro, it arrived 5 weeks later clearly coming from China, rubbish cheap material, in a ball with creases. I contacted the email address given for refund, offered 10 0ercent refund , when I refused offered 15 per cent refund, I refused and it has been passed to a so called returns team .I don't expect to see a refund. Avoid at all costs. I only gave a star because there is no option to give no stars.
Réponse de Jakeandkelly
We’re sorry to hear that your order did not meet your expectations, particularly regarding the product quality, delivery time and your experience with the return and refund process.
Each case involving product quality, returns and refunds is reviewed individually based on the specific order details. We would like to review your case carefully and clarify the status of your return request and refund.
Please contact us at info@jakeandkelly.com with your order number so we can locate your case and provide you with the appropriate information.
Kind regards,
Jake & Kelly
Hi, avoid this company.
i gave a star because it is the minimum to leave a review, they don’t deserve any. They sold me trousers with a deceptive photo and description. The item sold for €39 was probably bought for a fiver in China, nothing wrong here except that it was not as described. Different colour shape and material! Communication is extremely difficult and replies to messages very slow, I haven’t returned the item yet because they refuse to pay return costs even if legally they are obliged to. They have an address in Ireland but you won’t find any CRO reg, vat…or anything at all.
Réponse de Jakeandkelly
We’re sorry to hear that the trousers you received did not meet your expectations and that you experienced difficulties when trying to contact our customer service.
Every case involving product quality, conformity with the product description and returns is reviewed individually based on the details of the order. We would like to look into your specific situation and provide you with accurate information regarding the return process.
Please contact us at info@jakeandkelly.com with your order number so we can review your case and assist you further.
Kind regards,
Jake & Kelly
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