Professional viewing as always with Francis at JCP. House comes across much better in photos than on viewing. Upstairs accommodation was good but the ground floor felt cramped and would not suit our w... Voir plus
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Lisez les avis des autres
We have been dealing with JCP for about ten years, as they managed our property before we moved into it. Jacob Roberts, who has been our main contact for the last several years, is absolutely brillian... Voir plus
Jacob Roberts at JCP is a reliable agent who gives honest, helpful advice. He's responsive to messages (not everyone is!) and does his utmost to satisfy requests. The team overall - notably including... Voir plus
Sale with JCP went through straightforwardly. House on market in Feb, moved in June (as hoped). Jacob in JCP office in East Oxford did a great job with viewings, especially as he grew up in the area a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
JCP Estate Agents is an Independent Estate Agency in Oxford specialising in residential property which prides itself on friendly and professional service. In accordance with their company policy of providing their clients with the highest levels and standards of expertise; they have created and built a professionally qualified team to advise and act on your behalf in all aspects of the property transaction. Whether you are a vendor, sales applicant, landlord or tenant, you will experience a unique, friendly, yet highly professional approach when in contact with any of the Sales or Lettings Team. What sets JCP apart is their willingness to go ‘that extra mile’ for their clients which has been rewarded by seeing those satisfied customers return to use the services again and again.
Coordonnées de contact
113 Walton Street, OX2 6AJ, Oxford, Royaume-Uni
- 01865 554422
- office@jcpestateagents.co.uk
- jamescpenny.co.uk
4,3
Excellent
114 avis
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A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The most useless Agency
Honestly the most useless, unreliable agency I've ever met. The house was disgusting from when we first moved in, there was no effort to clean anything or maintain the garden. Things in the house were broken before we arrived, broken beds, broken dishwasher, broken lights, broken doors. I explain living in that house like living in a drug den. Amir Courdkhalag was our point of contact and was useless. Never answered emails, and when he did was the furthest thing from helpful. Most emails I sent I recieved an out of office reply. Never there, and even when he was he may as well not have been. Avoid them like the plague.
10 août 2022
Avis spontané
Réponse de JCP Estate Agents
We are truly sorry to hear about your experience with our agency, James S. We sincerely apologise for the delay in responding to your review. Previously, our Trustpilot reviews were not monitored and we regret any inconvenience this may have caused. Your feedback regarding the condition of the property and the level of service provided by Amir Courdkhalag is deeply concerning to us. Maintaining a high standard of accommodation and providing responsive, helpful customer service are core principles of our agency and it is clear that we failed to meet these standards in your case.
We sincerely apologise for the cleanliness issues and the maintenance problems you encountered upon moving into the property. It is unacceptable that these issues were not addressed promptly and effectively. We understand the frustration and inconvenience this must have caused you.
Regarding communication with Amir, we apologise for the lack of responsiveness and the out-of-office replies you received. This is not reflective of our usual standards.
We take your feedback seriously and will use it to improve our services moving forward. If there is anything further you would like to discuss please call us directly on 01865 554422.
Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Breach of Tenant Fees Act 2019
JCP Estate Agents are taking more than one Holding Deposit for same rental accommodation which is a breach of the Tenants Fees Act 2019. This states that only one Holding deposit allowed for a property. Therefore, JCP lettings are in clear breach of this act and illegally taking holding deposits.
1 septembre 2022
Avis spontané
Réponse de JCP Estate Agents
Thank you for bringing this matter to our attention, Patricia. We sincerely apologise for the delay in responding to your review. Previously, our Trustpilot reviews were not monitored and we regret any inconvenience this may have caused.
We take compliance with the Tenants Fees Act 2019 very seriously and we apologise for any confusion regarding holding deposits.
It is important to clarify that our policy strictly adheres to the legal requirements outlined in the Tenants Fees Act. If there has been any misunderstanding or error in our process, we sincerely apologise for this oversight.
In order for us to investigate this issue we require further information from you. Please kindly call is on 01865 554422 to discuss this.
Thank you for your understanding and patience as we work to resolve this matter.
Absolutely terrible experience
Absolutely terrible experience. Poor service from agents and organising snowflake tenants to sign documents to leave a tenancy nearly impossible.
28 février 2022
Avis spontané
Réponse de JCP Estate Agents
We are sorry to hear about your experience and apologise for the difficulties you encountered with our service, Mr Carter. We sincerely apologise for the delay in responding to your review. Previously, our Trustpilot reviews were not monitored and we regret any inconvenience this may have caused.
Ensuring a smooth transition during the end of a tenancy is important to us and we regret any inconvenience caused.
We strive to provide efficient and supportive service to all our clients, including assisting tenants with the necessary documentation and processes for ending their tenancy. If there were challenges or delays in this process, we apologise for falling short of our usual standards.
We appreciate your feedback and take it seriously as we continually work to improve our services. If there are specific issues you would like us to address or if you have any further concerns, please do not hesitate to call us on 01865 554422.
Thank you for bringing this to our attention. We value your input and hope to have the opportunity to restore your confidence in our agency.
The worst renting experience I’ve ever…
The worst renting experience I’ve ever had, living in Oxford as a student I’ve been completely disregarded by them as none of the staff clearly care for their jobs at all. We were refused the landlords contact details yet when confronted with a problem jcp simple tell us it’s not their problem or fault. Who am I meant to contact then??. Furthermore we where lied too about the property and a year in the countless problems are still not fixed. I’ve sent countless emails which I asked to be forwarded to the landlord which have clearly been ignored and my housemate even had to refuse to leave their office until one of them did something about the broken locks on doors. Terrible terrible estate agents.
27 mai 2021
Avis spontané
Réponse de JCP Estate Agents
We sincerely apologise for the difficulties you have encountered during your tenancy with us, Mr Hammick. We sincerely apologise for the delay in responding to your review. Previously, our Trustpilot reviews were not monitored and we regret any inconvenience this may have caused. Providing quality service and addressing issues promptly are priorities for us and it is clear that we did not met your expectations in this instance.
It is our responsibility to facilitate effective communication between tenants and landlords and we apologise that this process was inadequate.
Regarding the maintenance issues you have experienced, we understand your frustration and apologise for any inconvenience caused. We strive to ensure that all reported problems are resolved promptly and to the satisfaction of our tenants. We are currently reviewing our procedures to prevent similar situations from arising in the future.
Once again, we apologise for the negative experience you had. Your feedback is invaluable to us and we appreciate you bringing these matters to our attention.
By far the worst experience I've had
Review of 113 Walton St, Oxford OX2 6AJ
By far the worst experience we've ever had from an estate agent! It took over a month and a half to get our deposit back, meaning we very nearly could not pay the rent on our new flat and faced eviction. Typically deposits should be given back in 10 days, but this was not the case here. We were also charged over £300 in cleaning fees despite the fact we left the flat in a much better state than when we found it. They even tried to charge us for lightbulbs that were missing when we got there. They also used the classic strategy of charging us exorbitant cleaning fees and then trying to look reasonable by saying that we could meet them 'halfway' when there should have been no fees in the first place!
The communication in particular was dire. We were constantly ringing and emailing trying to get hold of the office and being ignored. On the other hand, when it was time to get money from us the service suddenly became marvelously efficient!
They also attempted to get us to pay 2 months rent in advance despite the fact that this was not in our original contract. If we had not disputed this and gone into their office I have no doubt they would have been happy to be in breach of contract and take the two months rent from us.
There are good estate agents out there no doubt, but I definitely recommend avoiding this one!
20 décembre 2020
Avis spontané
Réponse de JCP Estate Agents
Thank you for taking the time to provide feedback Mr White. We sincerely apologise for the delay in responding to your review. Previously, our Trustpilot reviews were not monitored and we regret any inconvenience this may have caused.
We understand your frustration regarding the deposit deductions and we want to clarify our role in this process.
As an agency, we facilitate the tenancy agreement between tenants and landlords. When it comes to deposit deductions, we are legally bound to follow the landlord's instructions and guidelines regarding the condition of the property at the end of the tenancy. The landlord ultimately makes the decision on what deductions, if any, are appropriate based on the property's condition and any agreed terms of the tenancy agreement.
We strive to provide transparency in the deposit deduction process and ensure that it is conducted fairly and in accordance with legal requirements. We document the condition of the property thoroughly at the start and end of the tenancy and provide evidence to support any deductions made.
We apologise if there was any confusion or if our communication did not adequately explain this process. Your feedback is important to us and we will use it to improve our communication and service delivery.
Communication is very important to us and we regret any lapses in responsiveness you encountered. We have addressed this internally to improve our communication channels and ensure that all enquiries are handled promptly and professionally.
We appreciate your feedback as it helps us to identify areas for improvement. Once again, we apologise for the inconvenience caused and thank you for bringing these matters to our attention.
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