Jaybird Avis 

I have a pair of X4's, they have been working fine and are in great condition. They have randomly decided to stop charging.

Jaybird advised because they are outside of the 1 year warranty process (by 4 months) & no repair option and theres nothing they can do. For a $100 USD pair of headphones, thats not good enough. I would expect them to last for years.

I will not be buying another Jaybird product such as the Vistas (that are even more expensive) with such a short warranty period and unhelpful support.

Wollte mein neuen Jaybird Vista 2 reklamieren und zurückschicken weil beim tragen einer brille ständig verbindungs probleme und heufige verbindungs trennungen auftretten. Das ist nervig und ist so sicher nicht gedacht!!!!
Ich habe mich über die Rücksendebedinungen informiert und eine " 30-day return policy" auf der jaybirdsports webseite und von googel gefunden,!
Nun gibt mir die support abteilung, nachdem der rücksende code für fedex auch nicht funktionierte, die aussage das die 14 -tägige rückgabe frist überschritten sei. So kann man reklamierende (bisher zufriedene) kunden auch abservieren!
Es ist eine unverschähmtheit online eine 30-day return policy anzugeben und sich dann auf die selbe seite in deutsch zuberufen aud der eine 14 tägige rückgebe möglichkeit aufgeführt wird. ohne das eine eindeutige diverenzierung gemacht wird.

The battery life is extremely BAD!

The problem was - the battery didn't last for more than two hours - gradually it decreased to 1 hour and now its completely DEAD.

I used it for less than 2 years.

Dont buy Jaybird Vista if you have Garmin Fenix 6x Pro solar. The Music stops all the time.

I got a pair of Tarah Pro headphones for Christmas, and initially loved them, but after 1.5 months, one ear stopped working. I contacted customer service and they tried to help reset it, but this still didn't work. They said I would be eligbile for a replacement - and said they had run out of the Tarah Pro ones so I would get Vista. Although this is a kind offer, I wanted the wired ones for a reason - and so having ones without the attached wire is just not what I want!

To add to this, as my brother bought them for me in a different country (he lives in the Netherlands, I live in the UK), they claimed that they couldn't send to my UK address, but instead only to him. This meant it took around 5 weeks for the replacements to get to me and an additional £35 in shipping and customs, which is a ridiculous. They are meant to have a 2 year warranty, and instead I have had to pay additional fees and wait just to get a replacement (and a replacement model i don't actually want!)

I asked to lodge a complaint about this, and they said a feedback form would be sent - I have checked all my junk folders and there isn't one anywhere. I've been really let down by this service - to have to pay £35 and wait 5 weeks for replacements, despite them having warranty, is just not good enough.

I recently bought the Jaybird X4's. I fundamentally think they are badly designed .. they consistently fall out if you are in the middle of a run which is inredible frustrating. The microphone also stopped working about 2 months after buying. I also lost a bud and its impossible to order online at a reasonable price. I would avoid buying these, there are plenty of better alternatives.

Superb customer service and a solid product.

Got my problem resolved in three emails.

My Tarah Pro earbuds gave out past the one year warranty period, and since I was only one month out from the expiry they offered to replace my earbuds regardless. Very prompt and friendly service - I’m impressed!

Awful customer service. My x4 headphones stopped working after 4 usages. Tried the ‘Community’ all links to which seem to lead nowhere. Couldn’t find a customer support number so emailed the support team asking for a phone call. Emailed back and forth a number of times just to be told I emailed customer support so they won’t phone me or give me the customer service number. Ended up asking the person who bought them for me as a Christmas gift to get a refund through amazon... I don’t think they care that they provide faulty goods.

Jeg har fået mine Jabird Vista hvilket er helt perfekte.

De duer til alt for mig. Om det er skole, arbejde, eller når jeg dyrker sport. De er super behaglige over længere perioder hvilket jeg aldrig har prøvet før.

Jeg bruger dem ver dag og er meget tilfreds

Horrible customer service!

I bought a set of earbuds late one evening. After I received my "thank you for your purchase email" I realized it was shipping from the US, and I live in Canada. Trying to immediately cancel the order (duty can be expensive!), I tried the "contact us" link in the email. It takes you to a 404-not found page, so in my own research, I found buried on the jaybird site where they said that duty isn't included in the price.

There's no option to cancel online, and no-one was around to take my call, so I logged a case with the chatbot within minutes of purchase. Someone would "call me back".

The next day, still no word, so I called. They're only open during normal business hours. I left a voicemail and I logged another case with their chatbot online.

Following day, still no word, so I DM'd their Twitter, which usually helps - nothing.

Then, I receive a shipment confirmation and they charged my card. Now it's Thanksgiving weekend, and they only work regular business hours so I'm out $200 for something I don't want.

The following week, I finally get through to someone and am told that online orders can't be cancelled unless you call them within minutes of the order. Big request given that their website takes orders 24/7, but customer service isn't staffed 24/7. As well, the customer service team was given an extended holiday for Thanksgiving so even if I'd ordered during business hours, it wouldn't have helped.

However, their fulfillment team wasn't given extended holidays so my shipment was sent while customer service was utterly unavailable.

My only recourse was to refuse shipment and have it returned to sender. Jaybird would then wait for the earbuds to come back to them and refund me. Usually, they "refund" within 5 business days, but it could take up to three weeks. I'm closing on the three week mark, and still nothing. They've not even acknowledged receipt.

I've also left reviews on Jaybird's site. They've not shown up.

UPDATE - Finally received notice of my refund. Super interesting that 99% of the reviews on the Jaybird site are 5 star. Mine still hasn't shown up from mid-December. I wonder why?

Abysmal.

There is no such thing as a warranty or customer service with the jay bird company. I had 3 pairs of the x3 the first pair worked well and survived 2 years of hard use, so I bought a 2nd pair and ended up getting a 3rd pair as gift around that same time. The 2nd pair last about 3 months before the speaker separated from the housing. When I contacted customer service, they said they needed a serial number and picture of the defected product for the warranty, so I emailed the picture along with what I thought to be the number on the box. I then received an email stating that was not the correct serial #, so I called C/S back and gave them every number on the box and earphone band. When that did not work C/S told me to use the app which I did not have. Since the 2nd pair did not work at the time, I could not pair them to get the supposed serial number. Finally, I quit and started using the 3rd pair hoping they would last as long as the first ones did. They did not. (6 months) When right earphone gave out, so back to customer service and the same crap of needing a number that was impossible to find and the same crap as the first time. Could not understand Customer service agent due to accent and had to repeat myself several times all while looking for what seemed to be a fictious serial number. For ear buds that cost around $140 at the time one would expect better support and replacement warranty especially for the price. I have had better service/replacement policy and product construction from a 30 pair. Sad I will never recommend jaybirds to anyone that wants a quality product for their money and does not like feel as though there a conman trying to scam the company for something, they paid good money for. Awful Experience.

Their customer service is appealing. My headphones do not work and they won’t even turn on. The serial number is impossible to find in order for someone to help you and the numbers that are there are apparently not correct. They also said that without a receipt they are unable to do anything. I’ll be sure to tel the person who got them for me to provide the receipt next time. Spend your money elsewhere.

Got a pair not even 3 months ago. Last week ran into trouble turning them on and connecting to Bluetooth. Went through trouble-shooting only to have them drop out repeatedly and not turn on. Hoping to get a refund to buy something cheaper which actually works! Very disappointing as I like the fit but no good if they don't work.

Unfortunately lost a Jaybird Vista earbud. My next step is to purchase a replacement. No worries

On their site, the replacement bud states “Coming Soon” and that’s been the case for over a year! A year! In Australia, at least

I’ve tried numerous e-mails, insta DMs, community support and phone calls but it’s a ghost town over at Jaybird! They do NOT care about you once you’ve emptied your pockets buying their product, sad.

I’ve never been one to review but for Jaybird, I couldn’t help but to help others by informing them not to buy their trash, go else where.

I have unfortunately had a few issues with my Jaybird Tarah Pro model earphones. Fortunately I had the pleasure of speaking with customer service representative Baylie on both occasions!
Calling the support number was straighforward and easy, no useless 10 minute prompts or robots.
Baylie was incredibly helpful, kind and efficient. I cannot compliment her and the Jaybird team enough! After 2 quick emails back and forth asking for basic information, I was receiving a new pair of Tarah Pro earbuds in the mail. Baylie sent emails to keep me updated on the status of my replacement and it was wonderful being kept so informed.
Other companies should truly takes notes from Jaybird on how to conduct customer support. Wish I could give them a 10 star rating!!

Problem 01 - lost a Vista bud - only really need one, but wait... cannot connect to bluetooth without 2 buds in the case at the same time.
Problem 02 - It took 8 emails and multiple DMs to get Jaybird to confirm that 1 bud cannot be connected by itself. A complete waste of 3 weeks of my time without the use of my earphones.
Problem 03 - the UK store has not stocked the single bud replacements for over 2 months and counting. The customer service people keep saying 'it will be soon'.... for the past 2 months.
Problem 04 - I write an honest review on their website, it appeared for all of 5 minutes before it got taken down. It wasn't slanderous, it was honest with the points above. This is completely unacceptable.

Good product when it works, but poor product foresight regarding the connection with a single bud, terrible customer service and selectively removing honest reviews is unforgivable as potential buyers should be able to see constructive feedback before they spend their money and a premium product such as this.

Paid by apple pay and it automatically filled my address as U.K. even though I am in Ireland and unable to receive the package. No possibility to edit shipping details post order or any order details. Incredible!
Used their contact form and got a reply a day later saying he could help.
In the meantime however, got on to another support person via facebook who replied and changed shipping address.
Got a shipping email confirmation with the right address in Ireland but the UPS link has it going to the U.K.
Can't change via UPS as its Jaybirds account, numerous messages again sent via facebook and their support form and nothing.
Absolutely disgraceful!

Paid $125-$150 for a prod with Poor Customer Service. A brand selling at premium prices should match the price with efficient CS and warranty. Top brands rely on Quality, Customer experience and marketing by actual customers sharing great experiences with potential customers... Jaybird has a great logo, that's the only great thing about the brand. I'm now happy with my $20USD bluetooh earbuds (branded after a running shoes brand) with same cheap warranty but at 1/7 of jaybrd's price... at the end the quality of sound is the at same level, noise control is the same and the comfort is better on my new earbuds.

Crappy products, Don't buy.
Terrible support, can't get warranty replacement. Vista$200 earbud dead in 3 months. Save your money, don't believe the reviews. Get earbuds from a vendor with reliable support. Buy on your credit card and return before the Guarantee period expires.