Jaybird Avis 

Deciding to spend a lot more on earphones than my normal $15, spent ages looking for the best rated in ear buds. These came out top, but they were a terrible purchase!

The proprietary charger went missing, as I feared, and could only be replaced with a purchase of an overpriced accessory pack, that could only be shipped in the US. I had to wait months (in the end) to get them to Taiwan. Even bought 2 chargers (optimistically).

Then the right earphone's wiring started failing, sent them to the local supplier to see how much to repair, as they were now out of warranty, costs more than half the purchase price to fix! 0 stars, 0 recommendations

Terrible experience with the non-existent customer support. Not recommended at all.

Køb IKKE Jaybird tarah pro!!!

DE VIRKER IKKE, Jeg er meget skuffet
Jeg har nu haft mine Jaybird tarah pro i en måned og det er virkelig et dårligt produkt. Mit første par måtte jeg bytte fordi opladeren var defekt. Mit andet par kan ikke skifte mellem forskellige lydkilder uden at skulle tændes og slukkes flere gange. Hvis man f.eks. ser en video på youtube og så vil skifte over til at høre musik på spotify eller se netflix forsvinder lyden, selvom computeren siger de er forbundet til høretelefonerne. Så skal man disconnecte høretelefonerne og derefter slukke dem, tænde dem og få dem til at forbinde til enheden igen. Nogle gange skal dette gøres flere gange før lyden kommer igen. Dette sker også hvis man pauser en video (f.eks. på youtube). Hvis ikke den startes igen inden for 10 sek. forsvinder lyden og så skal man igen slukke og tænde dem. Det virker ikke at genstarte høretelefonerne som de påstår på deres "support" side. Virkeligt ringe produkt og ikke pengene værd!

Run XT is the most expensive and worst pair of earbuds I have owned. The connection is awful. It just cannot hold a solid connection. Often times when I change between songs the connection just stops. There's no sound in the earbuds. I have to put them back in the case and take them out again. Often times the left earbud won't start up when I open the case. For such a poor quality they sure ask a high price. I am very disappointed.

I bought them 6 months ago. The current battery life is a joke. Can't even complete a normal morning run. Never ever go Jaybird RUN XT. What a shame. Should take this s**** (can't call them earbuds really) of the market until they have a proper product.
Never again.

It has been 13 months since I bought the headphones. After 5 months, the battery life was much shorter although I was super careful with charging them. I had bought a pair from another brand which is 4 times cheaper than Tarah. The only reason I bought Tarah was its quality and durability. I can easily say it failed both.

After 13 months, they were in such a bad shape, I contacted the support and was told that there was only 12 months of warranty for all of their models. I paid around $150 for the headphones and the company only covers for a year. This is ridiculous.

The support said that although the warranty expired, they would be willing to replace them. I told them that I am not interested, I want an upgrade and willing to pay for the price difference but they rejected.

Quiet honestly, my friend has and x4 and he is very unhappy too. His pair had broken after 3 months and he had gotten another pair. He is not happy with his model.

There are so many other headphones for $40 that have better sound quality and durability. I am a dj and I know about sound quality. I would only buy this headphones if the price was $25.

Please don’t make the same mistake I did and look into other options to find something much better for much cheaper.

I was so excited about these buds, and were looking forward to using them. But i had difficulty placing them without the buds easily falling or moving in my ear. My long hair kept getting stuck in the wire, and they just didnt stick as i hoped. I bought extra buds as the store recommended. It helped, a little bit, not a lot. After two years the left bud stopped working in the middle of a walk. No apparent reason. Supportsite was not working. Soft and hard reset did not help. After several tries to contact support, i finally got through on twitter. But downloading new software did not help either. They said it was a producterror. The warranty was only 1 year! So i could not get a new pair. Been using one bud since then. Yesterday the other one stopped working. Resets have no effect. Not buying Jaybird again. I see that the issues are common, but support and warranty low.

I had Jaybird x3 once replaced in few mons as it stopped working. now they replaced it with X4 which si the worst, it keeps disconnecting after 3 minutes - it sort of dies and it is unresponsive for a while. Don't waste your money on this product. Suport is fantastic, but the product is horrible.

This is my fourth Jaybird X series. Luckily I only paid for one, as the three others malfunctioned within two years which is the warranty in Denmark. I suppose they were not aware of that time line.
The fourth are the worst though, the X4, continuously disconnecting from my devices. Product development reinvented as product deterioration.

Outstanding customer service. Jaybird build quality buds that are designed to actually be worn. They are comfortable, secure, reliable and have good sound quality (that's coming from an audiophile).

Their customer service professionals are real people who actually care about my experience. And their return and replacement policies are fair and generous.

If you have a problem with your buds they will do whatever it takes to make it right.

I've had Jaybird x3's since 2017 and now I have x3's and they have performed beyond my expectations.

I will never go anywhere else for earbuds.

Best costumer service I’ve ever received!

I started to have issues with my Jaybird Vista headphones where my left headphone would never connect. I called Jaybird’s costumer service to see if there was anything they could do. I was received by the nicest woman, Breeanna. Within ten minutes, she was able to walk me through a factory reset to resolve my issue. My headphones were good as new.

Bottom line: great products, great costumer service, great people

Terrible, terrible customer service. I can’t be bothered to write down the long, drawn out saga of my dealings with them but suffice to say I will never deal with them again and would recommend you don’t either

I loose the ear tips of the headphones so often because they dont fit well to the headphones. If you ask the cusstomer support if they can send more then one pair, they tell you that Replacement ear tips have to be bought with a whole set of things you dont need for 10€, but you only get on pair of the size you need.

Product good at first but having had 4 sets in 5 years. All failing a matter of weeks outside the one year guarantee. If you expect Any customer Service in the UK you can forget it. Don't bother writing because you will NEVER get an acknowledgement let alone a reply. Absolutely appalling service with flashy website how2 content etc. Try to get problem engaged with? No chance. Life is way too short for the how much you can come to HATE jaybird

I have owned every version of the Bluebuds. From the original to the 4’s. I recently had contacted customer support ( in August ) about the wires being worn through to the copper at the cinch clips. An area that doesn’t even rub my neck. Because they were two months out of warranty, they allowed a “ one time, out of warranty replacement “. TWO MONTHS LATER I have the same issues with the new pair. I again contacted customer support and submitted photos but because these came as a replacement with no warranty, even though brand new, they could do nothing. They offered me a 30% discount from their site only. I explained I could buy them from Amazon, even without the discount, cheaper. I asked them were they not willing to stand behind their product, but he apologized, said he was sorry I was no longer going to buy their products, and wished me a good day. TERRIBLE.

They really do scam you when you try and claim on the 'life time sweat warranty'. They really do not have warranties, and I have caught them out on lies they've told me.

As a former sales rep and customer service provider, and purchaser (who has had to utilize customer service), I found Jaybird’s (and, hence parent company, Logitech) to be Abhorant! 😾 Up there with the worse ever.
Purchased the Jaybird Tarah Pro directly from them on August 27 with a 30% off code a rep gave me on my 1st call. Thought I was on a roll!
Received them new in sealed package, ( about 10 days later 🤔) but they would not charge, so I called again & that’s when things went south. Following 15 minutes of back & forth trouble-shooting, the rep (Alex...very pleasant), determined that the (wierd🤖) charging dongle was defective and they would send out a new one. I requested expedited shipping, and was told they couldn’t do that. Then, I asked to speak to a supervisor and got the same response after about 10 minutes of haggling. WTH? A company the size of this one can’t “bend” a rule/policy to make 1 customer happy?

Fast forward another 8 days and I finally got the dang dangle and it also does NOT work! So almost a month later, still NO 👎🏽 Working headphones 🎧 🤬

This morning I spoke with same agent who was very understanding and sympathetic to this “unusual” situation. He told me to keep the defectives & e-recycle them AND they will send a new set via Next Day Air! Imagine that? Supervisor couldn’t or wouldn’t approve of the same. 🙀 Inconsistency in procedure.
Will follow up once I receive the new unit.

Few weeks ago I ordered Jaybirds X3 buds with order ID 9464558809. I have made payment. However, my order was suddenly cancelled without any notification. I have already asked the customer service for many times and asked them about the explanation. The customer service have very bad response and the customer service, which the name is Poornima, answered me that they reviewed this internally without give me any additional information about the returning payment or delivering products. I sent email again to ask about that but there were no responses.
Very bad service.

Bought the new Vistas. They arrived unable to pair with any bluetooth device and after a week the left bud just stopped turning on at all. I called and they said I would have to return them and then they would ship a replacement in 3-5 business days.

They then emailed me to say it would take 7-10 business days. I called and the new customer service rep said that Jaybird refuses to pay for expedited shipping in these types of cases because it's not "economical". That would only be true if they are constantly replacing broken products. Terrible customer service. This was my first and last purchase--which I will be returning whenever I finally receive it.

Bought the Tarah pro, great product (although less battery time than claimed), but it's irrelevant because of the stupid charger. It's incredibly small, easy to lose and impossible to replace since no retailers sell it and the jaybird store (which only recently started to sell it) is ALWAYS out of stock.