Jaybird Avis 

Appalling quality and by far the worst customer service I have ever come across. How they get away with it, I do not know. Stay clear ... these people are scammers!

Ordered a charger on the 29th of May. Had to contact several times the customer support because I had no news. My order was never shipped. I was left with no explanation and an order cancelled on July the 17th. After a last contact and complain to the customer service, there has been no news from them. I don’t recommend at all. And I still have to find a charger. What a waste of time.

My JaybirdX3 earbuds have a defect in the left earbud. After emailing customer service and providing all the information requested, I was informed that my earbuds were out of warranty. They offered me 15% discount on new bids. I only used the buds occasionally. Jaybird does not stand behind the product that they know is defective, as I see many complaints about the JaybirdX3. I do not recommend purchasing from this company unless they change the way they handle defective products.

I originally purchased Jaybird Run and they fitted well with excellent sound. Then I noticed that sometimes when I turn my head the left earbud disconnects until i turn my head back again. Contacted Jaybird and they replaced them, the new ones after a month, had crackling sounds on some songs as if it couldn't handle certain frequencies, I complained and again Jaybird replaced them, this time with Run XT, no improvement, same issues, same poor connection. My wife bought me the X4. Excellent fit, excellent sound and no crackling. 9 months later though, go to connect them to the phone and they are dead. Connected to the charger there is a green light, but take them off the charger and nothing happens
I have contacted Jaybird and still heard nothing
I like their ideas and the quality of sound but the reliability is poor
For the price they cost, I do not recommend the Run, the Run XT or the X4

I purchased the JF4 Freedom Sprint and was relatively happy at first with sound quality as well play time being approximately 3 hours of continuous use before a charge was required. The main selling point for me was the claim of lifetime warranty printed on the box.

Within a little over a year the charge time started dropping off dramatically even though they were only being used once or twice a week and then I noticed a couple of times the unit was not charged at all after charging over night. I figured I must not have fully plugged in but soon after I started to get only about 30 to 45 minutes of play after charging.

On my final day before they went completely out I may have gotten 30 minutes at best but being completely ignorant to the fact that the lifetime warranty claim was completely false I submitted a claim.

The customer service rep was very responsive and courteous at first but finally after 3 or 4 email exchanges let me in on the fact that there was only a 1 year warranty. Had I known that I would not have wasted his time or mine. See his direct quote below.

"I appologize for the misunderstanding , the Lifetime Warranty covers you for the life of the product which is about 1 year. I regret to inform you but the life time warranty is based on the products lifetime not the customers lifetime. Thank you for understanding.

Apparently products sold by Jaybird only have a "lifetime of 1 year" I hope everyone considering spending $150 or so is willing to accept that so buyer beware. Maybe its just me but why not just be honest to consumers and say one year warranty? I would have much more respect for Jaybird had I know they are going to go out after 1 year.

I hope this review clarifies the lifetime warranty for anyone considering a similar product and I would hope they remove the claim off of the package to prevent false advertising in the future.

Super support fem stjerner.
Logi tech har altid været et rigtig godt firma og deres here telefoner fra jaybird er fede.
Jeg mistede nogle ting til mine jaybird x3 og ringede derfor til dem. Der var ingen problemer med at hjælpe mig ...
og de sendte det til mig hurtigt og frit

I brought the x2 version for yoga, but I didn't find the sound quality to be any better than my basic iPhone pair, and I had to charge them all the time...so I wasn't too sad when I misplaced them!

Issues all the time with “headphones connected “message repeatedly being announced.Tried hard reset as suggested,now they won’t pair again.Where is the fix Jaybird?Worst product ever will never purchase anything from this company again.

Ever since they were purchased by logitech their customer service has become garbage. I have been loyal to a fault to this company and then my headphones broke due to sweat and once I called them they looked at my history with the company and essentially said that based off my long history I should have no problem buying another pair... I was passed around from person to person trying to get a manager until I got fed up and vowed never to purchase anything from this disgusting company ever again.

Bought my Jaybird X3 about a year ago. At first their battery lifetime was good (about 4 hours on a full charge)

Now a year later the battery lifetime is just about one hour.
I bought them because I thought their quality was good and that they would be useful at least for 3-4 years, but losing 75% of their battery capacity in just a year is excessive.

I’m not looking for a refund or replacement. Just thought others should be aware of the downside of the product they’re considering buying...

My Jaybid X3 stopped working despite not having used it much, and I explained the situation to the Jaybird customer service and they were able to get me a replacement despite not being able to show the original receipt.

My first X3 completely stopped working in less than 10 months. It took 3 weeks to receive a replacement from them after numerous communications including sending pictures, etc. They advertised the product is waterproof, but it was obviously not. There was corrosion inside of the control part--this headphone was never exposed to water.

The replacement started having an issue (lights don't come out at all) after 10 months. Again, the headphone was not exposed to water at all. Just normal usage in a gym, a couple of times a week. So, I contacted their CS. They said the replacement doesn't carry a warranty; their warranty is one year from the original purchase date even though the CS person said "your (replaced) headphone is defective," Based on what they said, their replacement doesn't work for a year; it can stop working one week after you receive it, but they won't replace it. Their recommendation to me was to buy a new one.

Here is their response after I asked why I should buy your product again based on my experience with their headphones--"We understand that you no longer want to invest with our products but we thank you for trying with Jaybird."

Their headphones are not cheap. Don't buy one because it won't last long and you will be dealing with their poor customer service.

Worst customer service ever. I bought Tarah Pro headphones in February. They broke within a month (apparently this is what Jaybird call rugged). I have now been waiting over a month for a refund or replacement. I have called and emailed around 10 times now. Still being passed around like a hot potato.

First they asked me to take them back to my retailer. I had already sent them all my information including their order number as THEY WERE THE RETAILER!

The next hold up was because they needed the same information that I had sent originally. Then it was because they wanted me to choose another colour because they didn't have my original colour in stock. I was told that they would be shipped within a few days. I waited around a week to call back and be told that they were not shipped as they were waiting for stock, which is ridiculous as I had already been asked to choose an alternative colour from the ones they had IN STOCK.

By this point I had enough because I had waited 4 weeks and just wanted my money back. They accepted this and informed me that I would be contacted by the team who will process my refund.

A week later, no contact from the refund team just an email claiming that they cannot process my refund because they have shipped a replacement despite the fact that they agreed to refund over a week ago and that I still have not received a shipping number.

A day later after being passed around on the phone for over 30 mins and being passed to a complaints department which I was later informed doesn't exist still the matter has still not been resolved. Avoid this company at all costs.

If this is not resolved shortly I will begin copying and pasting this bad review into the comments any advertising that I see from them to warn customers that Jaybird's customer service is not acceptable

Tarah Pro phone audio quality is absolutely horrible. Made dozens of calls using the Tarah Pro and nearly all said I sounded like I was talking through a pillow which is not surprising since the "omnidirectional" microphone is facing completely the opposite direction of the mouth. Unfortunately not all sound is omnidirectional which is why most headsets tend to point the microphone generally at the mouth or as close as possible. Customer service is outsourced overseas although the person I spoke with wouldn't say where. Received a copy-and-paste of part of the instruction booklet (which I already have) that did not even pertain to my question. There are some good qualities but for $160 I should be able to talk on the phone at least as well as the cheap corded apple ear buds but I can not. Would NOT recommend this product or company.

1) The online chat support person didn't seem as friendly and professional, as the rest of Jaybird support on email.

2) It was not easy to read the S/N from cord correctly: I was assuming S/N on the box is the same, so provided the wrong one to the representative.

3) It's not that convenient to be served having bought item in US and residing in another country (Ukraine).

But eventually, I'm amused with the support experience - I managed to get a replacement hassle-free, without receipt (that I didn't have) and had it delivered to US address, who then forwarded it to Ukraine.

I'll happily continue using my new pair of Jaybird X3's.
Thank you!

Wow, not sure how Joybrid stays in business.
We knew immediately that it was so poorly made that we had to return it. The craftsmanship was unbelievable. Uneven stitching, over stuffed & lumpy. I’ve never sat in a more uncomfortable couch.

When they picked it up the driver said he had picked up 15 couches last month alone.
They do a good job keeping Neg reviews off the site, they even disabled the customers picture part when I tried to post.

What a mess. Never again

I bought Jaybird X3 three years ago and I absolutely loved the sound quality, build, design, and battery life.

The battery life gradually went from 8 hours down to 1 hour. A few days ago I contacted the Support through the Jaybird App to see if I can get the battery replaced.

They kindly offered me Jaybird X4 completely brand new as a replacement instead, without any costs (including shipping).

I chose the color and then it took only one day for my new X4 to arrive from the Netherlands to Sweden.

I love the X4. It doesn’t take as long to turn it on and off as the X3 did, and that annoying voice that announced the turning on/off in X3 has been taken away in X4 and the new ear fins are super comfortable.

This is the best pair of earphones I have owned and I have tried many brands and products before.

Thank you Jaybird for the great customer support and also for the great earphones 👏🏻👏🏻

I had a pair of X3s that stopped working because of sweat and they replaced with a pair of X4s that stopped working because of sweat. If you plan to sweat in these, don’t buy them. They sound great until the sweat gets into the controls and ruins the sound quality on one side of the headphones. Mine lost all bass, got quieter, and sounds distorted only on one side.

Super goede service gehad bij Jaybird.
Ik had ze gemaild met een vraag. Ik kreeg 3 dagen later antwoord met excuses voor de "late" reactie. Ik kreeg het betreffende artikel gratis toegestuurd. Drie dagen later had ik het in huis.

Jaybird Tarah Pro, jeg mistede min oplader, derfor henvendte jeg mig til dem. de sendt mig en ny oplader kvit og frit, modtog pakken inden for 5 arbejdsdage.