Jaybird Avis 

Don't provide replacement parts to Australia, though they do elsewhere. Instead make you pay for a full 'accessories kit' and shipping when you only need one part. Rediculous when they sell their products here yet don't provide the same services.

International customers be warned.

The headphones I received from Amazon seemed decent while they lasted (1 week) however due to a ridiculous policy set by Jaybird and a combination of poor customer service, Jaybird will only ship replacement parts to a US address. So those who live outside of the US will have an issue if anything goes wrong with their product or you need a replacement part.

Unfortunately after 1 week of owning these headphones the unique charging mechanism that charges these headphones was damaged (purely my own fault) but because of the companies strict sending policy, this has rendered this pair of $100 headphones useless.

For international buyers I would definitely avoid this company and spend your money wisely on a truly global company.

I sent my headphone in over 2 months ago for warranty. Still haven't even received shipping confirmation. Doesn't look like I'll ever get them back.

Hands down the best sitting pair of in-ear headphones (JayBird X) that I have ever had til date.

But when you brand your product as sweat proof and your second pair of JayBird X model dies out within 2 years, you really regret using all that money.

I got my 1st pair replaced with no problem. But after having the replacement pair for about a year and then dying out on me, I'm really disappointed.

I sent an email to customer service 4 weeks ago and still no reply....

Update: just bought their vista model and feeling optimistic 🙏🏻

Had a pair of X3s that got fried about a month into use. Contacted support, and after verifying my purchase, and shipping my old headphones to them, they shipped me the replacements relatively quick. The only thing I do wish they had was a way to register your serial number so you didn't have to dig up old receipts.

It's a massing shame because I've had just jaybird soft the last 3 years and they have been great. But since Logitech took over the customer service side it's been so bad. At point of sale I was told I got international warranty. But since Logitech took over they have now changed the rules and are not willing to replace my broke jaybird freedoms that I've had for 6 months and paid £169 for. I have a problem with them when I first had them and they changed them straight away no problem but that was with the old jaybird team sorting it out. I've heard a lot more bad reviews of late and I would recommend getting the new beats and airpods as you know where you stand with them companies when it comes to warranty and build quality.

Have had mine for 2 years. I have probably used them almost every weekday going to and from work + work outs.
Bought them in October 2014 and in August 2016 they just stopped working.
Jaybird's respond was that it is out of warranty... I have seen several posts on the Internet stating the same problem.
How can you sell a product that has a lifespan of max 2 years?

The product is actually really good, but if you have to spend +$150 every 2nd year on headphones I dont know if it is worth it... Im looking for a new brand...

I exercise a lot... Best purchase to date... period.

And 100% customer care

Extraordinary. Extremely helpful costumer service with fast answer and very understanding. I would 100 percent recommend this company because of their high quality products, their policy and costumer service. 10/10.