Jaybird Avis 

SHOCKING customer service, I have been emailing since last November to get a warranty replacement for a faulty product, and continually jumping through hoops (pictures of this code / pictures of the box / pictures of original receipt - in every email they ask for something else or say that it doesn't count) they are just trying to dodge replacing a 6 month old pair of headphones that are faulty. I will never purchase another Jaybird product again after such a horrible experience. Contacted over facebook and was told it would be escalated, and guess what, 3 weeks later, nothing, I have chased again, and once more they are asking for more information that I don't even have access to, as I keep informing them. They have all the proof they could possible need, but just keep dodging actually sorting the issue. Worst customer service I have ever experienced

Jeg har nu haft mine jaybird freedom 2 i lidt under 1 år. lige pludselig ville de ikke oplade længere og jeg prøvede at finde råd på internetet og kunne se at jeg ikke var den eneste med samme problem, jeg kontaktede dernæst deres "support" eller spild af tid.

Jeg skrev til dem og der gik 3 dage før jeg fik svar, det svar jeg fik kunne jeg ikke bruge, så jeg skrev til dem igen og efter at have ventet i 1 uge, så ringede jeg dernæst til dem, og snakkede med er support mand i 1 time uden at komme frem til problemmet, jeg blev så bedt om at finde S/N på mit produkt, jeg spurgte om han vidste hvor det var helt præcist, og han sagde ordret "Ja du er den første til at finde det hvis det er"

Hvad er det for et svar, som repræsentent for jaybird og en support linje så man man da vide præcist hvor det er?

Jeg kunne dog ikke finde noget der passede på noget

Så jeg skrev alle tal og bogtstaver ned som der nu stod på mine høretelefoner og sendte et billede af det som jeg fik anvist.

Jeg blev lovet at blive kontaktet hurtigst muligt,

Jeg ventede i cirka 1 uge mere, hvor jeg så endelig fik en mail, og tænkte det var da også på tiden, den mail som jeg fik var en automatisk mail hvor der stod om jeg havde checket min spam folder for svar og jeg ved ikke hvad.

Jeg blev derfor frusteret over at de ikke engang hvor dem der havde sendt et svar omkring processen.

Jeg skrev dernæst igen til dem og fik svar derefter

Hvor jeg blev bedt om mit S/N

Hvor jeg forklarede igen at jeg havde sendt alle de tal og numre der nu var på ledningen,

Den nye support mand kunne heller ikke være til meget hjælp

Og sagde at uden mit S/N kunne vi ikke fortsætte med noget

1. hvorfor melder man det ikke ud noget før istedet for at man skal vente 2 uger! på at få det elendige svar
2. Hvorfor er der ikke bedre support som faktisk kan forklare en præcist hvor et skide S/N er?

Så nu har jeg et på høretelefoner mindre end 1 år gammelt stadig med garanti, men jeg kan ikke bruge min garanti til noget fordi at jaybirds/logitech's web support er for inkompente til at forklare hvor der er et S/N

Jeg vil helt klart fraråde alt og alle om at holde sig langt væk fra Jaybird produkter da det lyder til ude på nettet at mange oplever fejl med batteri eller dårlig software

Samtidigt så ungår man også at få verdens dårligste og ringeste support!

Stay away - they are HORRIBLE about excuses to pretend they can deny warranty.
Take pictures 'here' of serial number, oh it's not there on these, do you have original receipt [on a direct-from-manufacturer's order, that has been warrantied twice with similar tactics], oh, using the warranty means there no longer a warranty [replacements had EXACTLY the same lifetime sweatproof text], but we will give 30% off on new product at full retail!
These guys intend to operate at the high end with low end ethics.

BEWARE. Products don't last very long and they have the worst customer service I've seen in a long time.

I've been trying to exchange a new pair of earphones for a different model for 5 weeks now and have been sucked into an endless loop of unbelievably poor customer service.

The following is the log of my attempts to get that replacement sorted, including:
- Repeat requests for the same information: 3
- Unanswered emailed: 5
- Requests to speak to a manger ignored: 2
- Question not answered: 5
- Products replaced: 0

This is how bad their customer service is:

23/9: I contacted Jaybird to explain the problem and request to replace my X4 with an X3.

25/9: Jaybird agreed to refund the item so that I can purchase the other model. I was asked to provide the order number and shipping information.

25/9: I replied with the details requested and asked whether I’d be able to reuse the discount code I used for the X4 for the purchase of the replacement X3.

26/9: Jaybird replied that they've received it and would forward it to the right department who would contact me.

So far so good.

But then: No reply

28/9: I emailed to let them know that I’ve not got an answer yet.

2/10: Still no reply, I emailed again asking for an update.

5/10: Still no reply. I used the webform on the site to try to get someone to follow up.

8/10: I got a reply asking me for the same details I provided in the 25/9

8/10: I replied that I’d already provided it and gave the original case number

8/10: A reply from JB that they didn’t seem to have it.

8/10: I forwarded my original email with all the required details.

8/10: Jaybird replied that they've received it and would forward it to the right department who would contact me.

9/10: A reply asking me again for the same details I'd provided twice before.

9/10: I replied that I’d already provided those details twice and again attached the original email with all the details.

10/10: JB replied that I would be receiving a phone call in the next 24 hours to collect my bank details for the refund.

No phone call.

12/10: I emailed to say that I’d not received any phone calls and that I wasn’t sure why they needed to call for my bank details rather than just refund the original payment method.
I also asked again for a reply to my question regarding the 30% discount.

12/10: I received ANOTHER email with a form asking for my order and shipment details.

12/10: I emailed back saying I don’t understand what’s going on and to ask that they look into what’s stopping this matter from being resolved.

No reply.

21/10: I emailed with a complaint detailing the above and asked to speak to a manager.
I also asked again for an answer regarding the discount code.

24/4: A reply (not from a manger) that the return label is now ready and that I should look for an email from UPS.

24/4: I replied saying that I've not received anything from UPS and asked again for an answer to whether I'd be able to use the same discount code.

25/5: JB replied that since I already sent the item back I need to wait for them to receive it before they can process the refund (?!)
They also said that as I've already used the coupon I won't be able to use it for the purchase of the replacement model (?!)

25/10: I replied that:
- I hadn't sent anything back to them or received an email from UPS.
- As I asked for a replacement straight away and since once the refund is done it will nullify the discount, I expect to be able to use that discount for the purchase of the replacement product.
- I repeated that I would like this matter escalated to a manager.

29/10: JB replied (not from a manager) asking if I'd received the return label from UPS yet.

JAYBIRD RUN.
Købte et sæt RUN som lyder helt forfærdeligt. Det viser sig, at Jaybird har en firmware udgave i disse høretelefoner, som har forringet lydkvaliteten. Den er ikke blevet opdateret i 6 måneder+. Lad være med at købe denne model, før der er kommet en nyere firmware end 1.1.0. Lyden er ubærlig, selvom der ændres i equalizer.

Terrible product and customer service lacking. They’re not responding to my follow up emails about replacing my earphones and it’s still under warranty!

Product does not work.... I only have music in my right ear bud. So sad to pay so much for a product and turn out it has a default.

All good! 5 stars

Unacceptable warranty policies, even if you are willing to pay for repair, they will just tell you to buy a new one. Very slow and immature responses from the customer service. I WOULD NOT RECOMMEND! SAVE YOURSELF FROM THE HASSLE. you are screwed if the product is out of warranty no repairs services and not even a priority.

I bought expensive earphones from Jaybird that broke down after a short and moderate usage. Their customer support doesn't even care to respond.

I own jaybird bluebuds X by 3 years now. i use them 6 days a week, 2 hours a day in the gym. I have never had any product better than this earphone. I bought my first jaybird bluebuds X in denmark, after six months it started to turn off when i was sweating in the gym so i got full refund from the seller and i bought another. I never really review anything but i had review jaybird after having such a great experience. will be buying a bluebuds X3 soon.

Don't touch this company or their products. Absolutely shocking customer service with zero product support. Bought my headphones several months back and they now won't charge or power on. Useless advise from CS (nothing you can't find on Google) then refusal to repair or replace. Nominal offering of 15% discount on new units. When I questioned this as being an insignificant offering from a premium product I was advise "sorry, your case is now closed. Goodbye"
Will replace my units with the competitors product hopefully this weekend.

Jaybird Freedom's died after 3 months of usage. I had previously purchased the Jaybird earbuds, but they died after a year's usage. The company replaced them before the 2 year (lifetime warranty) was up. I received the Freedoms, and after using them for 3 months, they just died. The extra battery light comes on, but the Jaybirds don't turn on. I spoke to support, and they can't replace the originals because they're out of warranty. HOW THE HECK can a brand new pair of ear buds die after 3 months if they're supposed to last, at least 2 years. I would never buy this product again and neither should you. They're not sweat proof. I work out every day or 6 days a week for 2 hours. I sweat a lot when I do Cross-Fit circuit type workouts. These buds went through the ringer and they did not survive.

They offer me a £20 discount if a fill a survey on my next purchase since I've cancelled my previous one because they didn't have the product in stock, then it's been a month dealing with them to get the promo discount and buy the headphones. I feel like I've been waiting for too long now, very disappointed.

Customer service is shocking, product is poor - avoid.

Jaybird Freedom set bought 3 sets.

2 of them stopped working, got them replaced from ExperienceHeadphones.

The new pair stopped working after 2 weeks AGAIN. Contacted Jaybird to see what can be done. They suggested the X2...WHY?!!

4:30 hours on live chats/email/phone to get a shipment resent that should have been here two weeks ago. Hung up on me multiple times. If it were not for kelly an awsome lady that knows the system (flawed as it might be) helped me finally get it resent, but it will take another 7-10 days to get here and it was theeeeee biggest hassle of my online customer experience life. Its a shame really, I love the headphones but jaybird will not get another penny from me until they fix this shitstorm. Honestly i like to consider myself even tempered person. Rarely have i ever been so mad in my life. This is the first negative review i have ever made that is how livid i am.. I hope people take this into consideration before purchasing these headphones. If nothing else i will save you the pain of working through their website and advise that you pay the extra 10 bucks and get them on amazon prime.
YOUR WELCOME

Bought some Jaybird Freedom earphones a few days ago and I can't even register for warranty cover, apparently the website has been down for ages.

Considering the cost of these earphones I think it is the service is dreadful.

I received a significant discount for the X3 headphones as a military appreciation promotion. I ordered them but never received them although UPS reflected the package "delivered". I contacted customer support and was told to submit a lost package claim with UPS. I did, but UPS will not reimburse unless the sender submits the claim. The package was never found and Jaybird told me I was out of luck. I submitted a complaint with the BBB, which went unanswered and closed without any reply from Jaybird. I ended up losing the money completely and buying a different company's product.

Absolutely terrible customer service. No response to any of emails on my faulty earphones for over a month. No answers to my calls to the uk call centre.

The X3s seem good to begin with, however they deteriorate after a few weeks, connectivity is shaky, the battery dies and sweat proofing is dubious as cannot even turn them on anymore after having replacements 3 weeks.