JBS 2 MAN DELIVERY LTD Avis 

Absolutely appalling service

I have never experienced such a disorganised and unprofessional delivery service.

We ordered a bed and JBS currently have it in their possession. They supposedly attempted delivery on Wednesday, but when they arrived they claimed they didn’t have “enough information” and apparently didn’t have our address — despite the fact that our full address is already in their system. As a result, they couldn’t deliver the bed and said they would try again on Friday.

Friday came and we received no communication whatsoever about the delivery. I had to call JBS five times throughout the day just to find out what was happening.

The first person I spoke to in the morning said she would find out what was happening and call me back. She never did. Over an hour later, I called again and another member of staff told me it would be delivered that day, but she didn’t know what time. She said she would confirm the time and let me know, and that if she didn’t call, I should call back.

I then called twice around 3pm — no one answered. I tried again about an hour later, only to find that the phone line had closed. There was no alternative number or any other way of contacting anyone.

Then, at around 5:30pm, the delivery team finally arrived — with absolutely no prior notice of their arrival time.

They came into the room and could see that we had our old bed frame still in the room. We had been given no delivery time, no warning and no opportunity to arrange for someone to help us move it. The old frame was something I could not physically move out of the room by myself.

The delivery drivers then told us they couldn’t deliver or install the new bed because they didn’t have time, as they had another delivery to attend.

We explained that we had never been given a delivery time, that it would literally take a couple of minutes with a little assistance to move the old frame out of the way, and then they could bring the new bed in and install it. They still refused to help, refused to deliver the bed and simply left.

This is particularly ridiculous considering this was supposedly their second attempt at delivering the exact same bed. How can a company attempt a delivery twice, fail to communicate with the customer, provide no delivery time, and then arrive so late that they apparently don’t have enough time to actually complete the delivery?

And to make matters even worse, we have now received an email from JBS saying that the bed has been delivered — when they have literally just left with our bed and it is still in their possession.

This whole experience has been unbelievably frustrating and completely unacceptable. The lack of communication, organisation and basic customer service has been shocking.

JBS still have our bed. Hopefully they eventually manage to deliver it, but after this experience, once the bed is finally delivered, we will never use their services again and absolutely would not recommend JBS to anyone.

If you are given a choice of courier, I would seriously recommend using someone else.

They text me 30 mins before they got here so I could make sure I’m home. And they were very friendly and helpful.👍🏻

Very Good Service

Very good behaviour of our team

Nice and fast delivery! Friendly and helpful staff. Ordered acoustic wood panels, 2,4 meters. Staff was very helpful and put it in the room we needed. Thank you very much 👍

Kept me informed all the way, delivery was when the driver said it would be. Delivery men polite and efficient.

I was told by John Lewis that the 19 kg mirror would be delivered to a room of my choice. But the person who delivered it was only authorised to deliver it to my hallway. Far too heavy and big for me by myself to be able to lift it upstairs. Also by only providing the day before delivery really is insufficient. Thankfully for me, I was able to accommodate the three hour window that they said, but that was more by luck. There is no opportunity to book this in advance. If you can’t make that one time scale for the following day, then the timer starts and you have to wait another 3 to 5 days before getting notified of another time period for the following day. Really poor and it’s something that I would never do again with John Lewis or JBL.

Very helpful. Received a phone call about an hour before delivery to say they were on the way. Delivery arrived, brought into house. All good. 👍

Delivered in the slot arranged, called (as promised) 30 minutes before expected arrival time. Delivery guys were professional and polite. Great service overall.

Was a smooth process, communication and updates regularly by email and calls, item arrived ahead of time which was agreed, delivery team respectful to my item and my property. Would recommend.

The delivery gentleman rang me before to confirm delivery & was on time. The person was polite and asked me where I would like my furniture, couldn't do enough for you. The whole experience with this company has bern amazing which communication along the way. I actually said to my husband what a good company to deal with after our delivery.

Delivered on time, friendly and professional

In fact it's less than 1* - my delivery from Durivon Bathrooms was cancelled mid delivery - wrong size of shower doors ordered. Both myself and Durivon have been requesting the return of this item for nearly 3 weeks !!! I call every morning only to be told that the package will bedelivered that dame day !!! It's all been lies !!! Nobody seems to have any idea where these shower doors are and I'm waiting for a refund which I won't get until Durivon receive them back !!!
DON'T USE THIS COMPANY !!!!

i received an email and a text with date snd time frame and on the day of delivery I got a text telling me when they would be arriving. This is so helpful as we are all busy people. Nice friendly chap and item received in one piece-large mirror.

The items were delivered when they said they would be and I was kept informed all the way. The items were handled with care at delivery.

Day arranged satisfactorily, 24 hour notice, great, pre drop off phone call, just right! All done within the agreed time slot. Delivery team, woefully equipped. 2 men struggled to manually lift 104kg cooker from rear of vehicle. No trolley/wheels/dolly to move item from roadway to property. Struggled to lift! Zero confidence they could complete the move into my property without issue so agreed I would complete it myself

What lovely friendly smiling super chaps!
Given this was a delivery to the Scottish Highlands and they had had a VERY long day, we could not have hoped for more helpful people. Communication of a phone call the day before and then again when they were about twenty minutes out. Spotlessly clean van too!

Great service, good communication. I was sent a time slot and the guys called ahead 10 mins before arriving. Friendly and helpful lads. The table looks great. Really happy with overall service with Lush Interiors and delivery service Would recommend and will use again

Nice polite friendly delivery guys. On time, good communication.

A totally professional service. They dis everything they said they would and kept us fully informed throughout the whole delivery cycle. We couldnt have asked for more. First classt