Very good supplier contact, keeping me informed of how my order was progressing. Delivery was okay and the driver did call 45 minutes before delivery to confirm that he was on route. The only disappo... Voir plus
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Edited My issue has been resolved smoothly by one of the team member thank you.... --------- The provider they are dealing called Shop has very poor services. They deliver the damaged boxes with p... Voir plus
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I’ve usedJCB for years now their tools can seem heavy but with that comes quality. An old JCB drill/ driver I’ve had now for 20ish years now still going strong. Fed bud being in one place and tools i... Voir plus
L'entreprise a répondu
Ordering and delivery was easy, would have been made better if they could have brought it further on the drive rather than kerbside as it’s a heavy bit of kit. Product is amazing though does the job... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Manufacturer of JCB power tools, power tool accessories and hand tools.
Coordonnées de contact
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great company very helpful telephone…
Great company very helpful telephone advisor made me complete purchase and assured me great after sales help
16 mars 2026
Avoid at all costs
Purchased a mitre saw on the 13th of march and it stated dispatched after the 15th of march. I leave it a week and still nothing, so I contact them and then I’m told it’ll now be displayed early April and then two days later it’ll now be the end of April. At this point I decided to just cancel as it was clear this company is incompetent to fulfil an order, my only advise…. Shop anywhere except JCB! Could only imagine what would happen if you needed any actual customer service under warranty.
13 mars 2026
Having parts at a reasonable price
Having parts at a reasonable price
Plus having it in stock is good.
Just took 2 days longer for the delivery which was down to the courier.
11 mars 2026
Had to change the delivery date which…
Had to change the delivery date which wasn't an issue. Delivered on time and the product looks good although not used them much as yet.
4 mars 2026
ExcellentJCB CHIPPER product reasonably easy to…
Excellent product reasonably easy to assemble.
3 mars 2026
Ordered a tool box
Ordered a tool box, it was sent incorrectly, customer service quickly rectified the issue.
Would recommend
14 septembre 2025
Replacing faulty parts with used and damaged ones.
Ive now had 4 sets from JCB under warranty.
60 emails sent asking for parts.
Got send used damaged parts as replacements.
Set 1 fault socket delamination- had to collect and send a new set
Set 2, 1/4 extension ball fell out so doesn’t hold sockets. Had to send a new set and collect
Set 3, first use and 1/2 extension ball stuck in and doesn’t hold sockets.
Sent out replacement but was short extension not the long 1/2.
I then asked them to send a new part and they tried saying they’ll issue a 100% refund and replace the set however I had warranty still so told them they need to fulfil it and send out a replacement.
THEY SENT A USED DAMAGED PART TO REPLACE IT. They could not at all justify why.
Now saying they need to collect and send another set.
Over 60 emails sent, hours of my life trying to get them to send parts.
Do not even think of buying from them.
Absolutely disgusting to send used and damaged parts as replacements.
12 mars 2026
Avis spontané
Réponse de JCB Tools
Dear Ray,
Thank you for your feedback.
We’re pleased to hear that your order was delivered rapidly and that you found our pricing to offer good value. Your kind words are greatly appreciated!
Kind regards.
Rukshal
Réponse de JCB Tools
Dear Murdoch,
Thank you for your feedback.
We’re pleased to hear that you were happy with our service and that your order was delivered promptly. Your kind words are greatly appreciated!
Kind regards.
Rukshal
Réponse de JCB Tools
Dear David,
Thank you for your feedback! We’re delighted to hear that you’re happy with your product and that it arrived quickly.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Rukshal
I was happy with the ordering and…
I was happy with the ordering and delivery. I was a bit disappointed only to have one battery. It means having to stop and wait for it to charge. Also my last JCB drill had a plastic case which gave good protection.
My last JCB drill is still in good working order but the charger has failed. What a waste.
27 février 2026
Réponse de JCB Tools
Dear Mr Hugh,
Thank you for sharing your feedback. We’re glad to hear that the ordering and delivery process went smoothly.
We understand your disappointment regarding only receiving one battery and the change in casing compared to your previous JCB drill. Your comments are very valuable, and we will pass them on to our team for consideration.
We’re sorry to hear about your charger issue and appreciate your loyalty to JCB products. If there’s any way we can assist with your current drill or future purchases, please don’t hesitate to get in touch.
Kind regards,
Rukshal
Looks strong enough to do the job
Good information on customer service
Tines bent on two forks from previous places. The JCB fork looks as if it is strong and will do the job. The lifetime warranty is good news.
27 février 2026
Réponse de JCB Tools
Hello,
Thank you for your feedback! We’re glad to hear that the JCB fork meets your expectations and that you feel confident in its strength and durability. It’s also great to know that the lifetime warranty gives you added peace of mind.
We truly appreciate your support and hope it continues to serve you well.
Kind regards,
Rukshal
Réponse de JCB Tools
Dear Andrew,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of your purchase and found it good value.
We truly appreciate your support and look forward to serving you again.
Kind regards
Rukshal
Quality item for price
Quality item for price. And quick delivery to my part of the world.
23 février 2026
Réponse de JCB Tools
Dear Calum,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality of your item and that it arrived quickly.
We truly appreciate your support and hope it continues to serve you well.
Kind regards,
Rukshal
Réponse de JCB Tools
Dear Steve,
We’re very sorry to hear that your experience with the sander was disappointing. We appreciate your feedback, as it helps us identify areas for improvement.
Your feedback has been shared with our product team and we are certain it will be helpful to them.
If there is anything we can do to help, please let us know.
Kind Regards
Rukshal
Réponse de JCB Tools
Dear Kyle,
Thank you so much for your positive review and for taking the time to share your thoughts!
We're thrilled to hear that you're really pleased with the quality of the drill and feel it offers excellent value for money. It's always rewarding to know our products are hitting the mark and delivering great performance without breaking the bank.
Your feedback means a lot to the team here at Genpower—it helps us continue bringing reliable, well-made tools to our customers. Thank you for choosing us!
If you ever have any questions, need accessories, or want recommendations for other Hyundai or Genpower gear, just let us know—we're here to help.
Best regards,
Rukshal
Amazing Robust product well made and…
Amazing Robust product well made and came quickly
10 février 2026
Réponse de JCB Tools
Dear Sarah,
Thank you for your feedback! We’re thrilled to hear that you find the product robust, well-made, and that it arrived quickly. Your support means a lot to us.
Warm regards,
Rukshal
When ordering the product asked if it…
When ordering the product asked if it was all built up as I’m an older lady on my own , was told YES all you had to do was place the shoot on ,
When arrived was all in pieces with one tool that didn’t fit all the nuts , also says two man job ! Was not told this!paid someone to help me put the shredder together ,
When started up very loud so be warned Jumbo jet loud !
9 février 2026
Réponse de JCB Tools
Dear Ms Wright,
Thank you for taking the time to share your experience. We sincerely apologise for the confusion regarding assembly and the inconvenience it caused. It is certainly not our intention to mislead customers, and we completely understand your frustration.
We also appreciate your feedback regarding the noise level and will pass your comments on to our product team for consideration. Your input is invaluable in helping us improve both communication and product information for future customers.
If you need any further assistance or guidance with your shredder, please don’t hesitate to contact us.
Warm regards,
Rukshal
Quick and easy delivery and ordering…
Quick and easy delivery and ordering and happy with product ordered
14 février 2026
Réponse de JCB Tools
Dear Bob,
Thank you for your feedback! We’re glad to hear that you found the ordering and delivery process quick and easy, and that you’re happy with your product. Your support is greatly appreciated.
Warm regards,
Rukshal
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