Very good supplier contact, keeping me informed of how my order was progressing. Delivery was okay and the driver did call 45 minutes before delivery to confirm that he was on route. The only disappo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Very good supplier contact, keeping me informed of how my order was progressing. Delivery was okay and the driver did call 45 minutes before delivery to confirm that he was on route. The only disappo... Voir plus
L'entreprise a répondu
Edited My issue has been resolved smoothly by one of the team member thank you.... --------- The provider they are dealing called Shop has very poor services. They deliver the damaged boxes with p... Voir plus
L'entreprise a répondu
I’ve usedJCB for years now their tools can seem heavy but with that comes quality. An old JCB drill/ driver I’ve had now for 20ish years now still going strong. Fed bud being in one place and tools i... Voir plus
L'entreprise a répondu
Ordering and delivery was easy, would have been made better if they could have brought it further on the drive rather than kerbside as it’s a heavy bit of kit. Product is amazing though does the job... Voir plus
L'entreprise a répondu
Manufacturer of JCB power tools, power tool accessories and hand tools.
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I enjoy the extra height on this Fork.
It does what you need it to do.
My pals think I'm ridiculous for claiming I own a JCB
After 2months of irregular use my shredder needed 2 small parts. After many calls and emails and promises nothing arrived . Very disappointing and useless After sales service.
Great tool for many purposes, digging narrow deep holes for planting and clearing of roots
Great quality tools as you would expect from such a great brand, very good price and interchangeable batteries for all your JCB power tools, brilliant cannot fault
Good service -easy ordering and importantly delivered to time
Someone is using my email as an account and fraudulently bought something with my credit card previously and I still using this email. I have never bought anything from this store
Excellent tools well made just like they’re machines
I have used JCB Tools several times, always 1st Class Service and communication. Will definitely use them again.
My wood chipper is awesome. Munches through all I put in it with ease
Fantastic tool box built with strength and stabillty only needing 1 tool box with everything in
Ordering easy, part of order despatched quickly, second part on back order, hindsight should not have ordered 🤷but then again maybe should not advertise not in stock items but with delivery date on receipt . Part my fault part jcb fault but hey ho now waiting for refund to land on my credit card which was agreed immediately upon request.
Order for a jerry can was placed on a Saturday, expecting DPD delivery on Tuesday (as 'next working day delivery per their T&Cs, and delivery by DPD for items <30 kg). I had left in a message with my order to delivery to nearest DPD collection point if I was not at home, which is about 100 m down my street at a local CO-OP shop conveniently. However, the deliver was not until Thursday, done by Royal Mail, alternative delivery location not honoured, but instead the box was left on my patio at the back of our house (per Royal Mail's "proof of delivery" - not!), which can be accessed by anyone walking past. When I saw that delivery notification, I had to cancel my afternoon appointments, rush home to get the parcel before someone else did. Thankfully succussful, but was very stressful and messed up my plans for that afternoon.
Why JCB decided to not use DPD, not honoured my alternatively delivery address, and not even responded to my message placed with my order, and then used Royal Mail instead who left the item unsafe, that is why I am rating only 3 stars (taking item itself in consideration). Had it been stolen, it would have been 1 star only. And that would be simply due to no communication by JCB to my message, and not delivering upon their promise per their website.
Thankfully, the jerry can itself I am very pleased with. Very solidly built and a great seal. Same goes for the accompanying nozzle).
However, I will be very hesitant to order from JCB again, simply due to their poor and unreliable delivery service.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.