Deutsche Mode Ltd. Avis 

76
•
TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Appalling service, impossible to return unwanted items. It appears to be a German or Dutch company. But that is false pretences, the clothes came from China and took weeks to arrive. To return them i... Voir plus

Noté 1 sur 5 étoiles

DO NOT USE THIS COMPANY - A COMPLETE RIP OFF - LICENCE TO PRINT MONEY! POOR QUALITY - INCORRECT SIZES - INCORRECT RETURNS POLICY - ZERO CUSTOMER SERvVICE. I AM OUT OF POCKET FOR TRAINERS - RETURN POS... Voir plus

Noté 1 sur 5 étoiles

Terrible experience. Do not buy from them. The product took more than 3 weeks to arrive ( advertised 5 - 7 days) and did not look like the advertised jacket at all. Company pretends to be German but i... Voir plus

Noté 1 sur 5 étoiles

Item wrongly sized. Offered a pitiful part refund for something which didn’t fit. China’s customs then come into play. This firm has to be the worst Ive had the misfortune to deal with. Losses. J... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

76 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 48 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Tous les avis

(76)

61 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Honour the 50% refund they…

Honour the 50% refund they offered.scammers

2 février 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Dear Ian Seagrove,

We’re sorry to hear about your experience. This is not the impression we want to give.

Please contact us directly at info@jensen-mode.com
with your order details so we can review the situation and resolve this properly with you.

Best regards,
Jensen Mode

Noté 1 sur 5 étoiles

SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM
disgusting how these people are still operational. Ordered a jumper took 2 months to get to me once arrived was a plastic material not as described. Disgusting

29 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hello Katy,

We’re very sorry to hear about your experience. Please email us your order number so we can look into this and help you directly.

Best regards
Jensen-Mode Support

Noté 1 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY - THEY ARE SCAMMERS. I wouldn't even give this company 1 star! I ordered something back in October 2025 and after chasing up numerous times I have never received it. I was asked to chase the courier myself which is totally unacceptable and obviously I couldn't get hold of them. The item cost around £40 and after numerous emails they are still refusing to give me my money back. I have told them I am going to take this further and also report their company. I will do my best to get this website taken down as they are scammers!

29 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hello,

We’re very sorry to hear about this. This is not the experience we want anyone to have.

Please email us your order number (and the email used at checkout) so we can locate your order immediately and resolve this as quickly as possible.

Best regards
Jensen-Mode Support

Noté 1 sur 5 étoiles

Absolute scam Jensen- mode

Absolute scam
Don’t buy from this site . It’s markets as German but it’s Chinese clothing .
I ordered a man’s size M coat in Nov and a very small sized coat arrived that would only fit a size S woman .
They gave me an address ( China ) to return it to and I paid postage and sent it in early Dec.
As of Jan 23rd I haven’t received my refund €70 yet and keep getting AI generated emails from them ( Valentina & Anna ) .. terrible customer service) . Message to the team please send my refund , as I sent you the receipt of postage .

Note : The sizing is all wrong on your clothing ( Chinese sizing )for the European market .

22 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi,

We’re truly sorry for the frustration and the delay. We want to resolve this for you as soon as possible.

Please email us at info@jensen-mode.com
with your order number, and we’ll look into it immediately.

Jensen Mode

Noté 1 sur 5 étoiles

Incorrectly sized item

I was sent an item that was clearly smaller than the size it claimed to be. The company has refused to refund my money unless I pay the return postage. This is clearly unacceptable.

The company's standard response is that they want to resolve the issue. That is purely for PR. They don't. If you look at other reviews you will see that they never resolve an issue satisfactorily.

20 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi William,

We’re truly sorry about the sizing issue and the frustration this caused. We want to resolve this for you as soon as possible.

Please email us at info@jensen-mode.com
with your order number, and we’ll look into it immediately.

Jensen Mode

Noté 1 sur 5 étoiles

An absolute scam

An absolute scam. Bought shoes for a Christmas present. The product came from China, awful quality, smelled like petrol. DONT BUY FROM THEM. I tried to get a refund but they told me to post them back…..to CHINA!! They offered a 20% refund which I took but only because they repeatedly sent me AI generated emails and I just gave up. They are scam artists!

17 décembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Aidan,

We’re truly sorry to hear about your experience — that’s not the standard we want for any customer.

Please email us at info@jensen-mode.com
with your order number and a brief summary of what happened (and photos if possible). We’ll review your case directly and find a proper solution.

Noté 1 sur 5 étoiles

Still no reoly

After this company kindly replying to my bad review on trustpilot and advising me to email them. 3 emails later they still have not replied to my email providing me with a return address for an item that I purchased that was clearly under sized. They are trying to look good on trustpilot but still awful customer service

9 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Sja,

we’re sorry to hear this and apologize for the frustration. Please contact us again at info@jensen-mode.com
and include your order number and email address, as our reply may have landed in spam or we haven’t yet matched your message to an order. We’ll look into this immediately.

Noté 1 sur 5 étoiles

DO NOT ORDER FROM THIS COMPANY

Do not use this company. I ordered a coat in November. Absolute rubbish. At least 2 sizes too small. I was offered the 20% refund. I refused. They wanted me to send it back to China but return address is in England. I checked my rights snd told them I was within my rights to return it there. They agreed and it was received into their warehouse on 4th December. Despite loads of emails and bullshit excuses about it being at customs since December I still have no refund. So now they have my goods and my cash.They should not be allowed to get away with it. Today is 8th Jan I have requested tracking number on 2 emails so I can check on package but not giving me that either. Clearly not being helpful at all.
Now they reply pretending to know nothinh about my case snd ask me for the details so they can try and resolve it. THEY HAVE ALL MY DETAILS. MORE DELAYING TACTICS.
ABSOLUTELY DISGUSTING.
EVERYONE STAY CLEAR OF THEM.
Update Now 23rd January and they have now offered 30% refund because of their mistake. UNBELIEVABLE Absolute SCAMMERS DO NOT EVEN CONSIDER BUYING FROM THEM...!

23 novembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Julie,

We’re very sorry to hear about this and we apologize for the frustration caused. This is not the experience we want for our customers.

Please email us at info@jensen-mode.com
with your order number and any return/shipping details (tracking number, return confirmation, delivery proof if available). We will review the case immediately and resolve this with you as quickly as possible.

Best regards,
Jensen-Mode

Noté 1 sur 5 étoiles

Do not use

Do not use. Fake goods supplied from China which was not the item illustrated but a very poor copy. Asked to post back to China at my expense for a refund. Doubt further expense would result in anything. Update: I see your reply. I have done this and you offered a 20% refund, which I decline. The boots are not wanted by me as they are not what I sought to buy.

7 janvier 2026
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Keith,

We’re very sorry to hear this and we apologize for the frustration. This is not the experience we want to provide.

Please email us at info@jensen-mode.com
with your order number and a brief summary (and, if possible, photos of the item you received). We will review the case immediately and work with you on a fair solution as quickly as possible.

Best regards,
Jensen-Mode

Noté 1 sur 5 étoiles

Do not do business with this company

Do not do business with this company. I ordered a dress and jacket from them. When they eventually arrived they were cheap tat- despite the price being over €100- and were sent from China. I immediately contacted the company requesting a return address. First I was offered a 10% refund; then 20% - with no need to return the goods. I rejected both and returned the goods at a cost of €34 with tracking. That was 3 weeks ago. The goods were delivered days ago- and despite numerous emails no refund has been made to my account. Read all the other reviews here- their experiences have unfortunately also been mine.

24 décembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Dear Gráinne O’Neachtain,

We’re very sorry to hear about your experience and regret that this situation has caused frustration.

This is certainly not the experience we want our customers to have, and we’d like to review your case properly and find a solution. Please contact us directly at info@jensen-mode.com
with your order details so we can look into this and assist you further.

Thank you for bringing this to our attention.

Jensen Mode Team

Noté 1 sur 5 étoiles

SCAM AVOID

Ordered some Kingseven sunglasses on 25 November - took ages to arrive as they are from China - and I didn’t get anything like what was advertised, not Kingseven, no presentation box - just cheap tat which I paid £45.00 for - have said I want to return as goods are not as described but told I have to pay return costs even though they have blatantly mis sold. All Ts and Cs and return policy in German - total SCAM - wish I’d have checked here first

22 décembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hallo Hayley,

es tut uns sehr leid, von Ihrer Erfahrung zu hören, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Dies entspricht nicht unserem Anspruch.

Bitte kontaktieren Sie uns direkt per E-Mail, damit wir Ihren Fall prüfen und Ihnen weiterhelfen können.

📧 info@jensen-mode.com

Bitte geben Sie Ihre Bestellnummer an, damit wir Ihr Anliegen schnell bearbeiten können.

Freundliche Grüße
Jensen Mode

Noté 1 sur 5 étoiles

Order Not received nor has refund after 4 months of chasing!

Ordered a pair of trainers 4 months ago, they never arrived so I requested a refund. All I get is emails saying they are sorting the problem. Surely it does not take over 4 months to sort this problem. Shocking service.

29 août 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hallo Gale,

vielen Dank für Ihre Nachricht. Wir entschuldigen uns aufrichtig für die entstandene Frustration und die lange Wartezeit.

Wir verstehen vollkommen, dass es nicht akzeptabel ist, so lange auf eine Lieferung oder Rückerstattung zu warten. Dass Ihr Anliegen bislang nicht abschließend geklärt werden konnte, tut uns sehr leid und entspricht nicht unserem Anspruch an Kundenservice.

Damit wir den Vorgang nun schnellstmöglich abschließen können, bitten wir Sie, uns direkt per E-Mail unter info@jensen-mode.com zu kontaktieren und dabei Ihre Bestellnummer sowie ggf. bisherigen Schriftverkehr mitzuschicken. Unser Support-Team wird Ihr Anliegen priorisiert prüfen und eine zeitnahe Lösung für Sie finden.

Vielen Dank für Ihre Geduld und nochmals unsere Entschuldigung für die Unannehmlichkeiten.

Freundliche Grüße
Customer Support
Jensen-Mode

Noté 1 sur 5 étoiles

Scam scam scam

Scam scam scam, don’t buy from them. Overpriced, the actual product received doesn’t match photos at all, I showed on multiple photos that what I ordered vs what was sent were two completely different things. Even though it is stated in their „terms and conditions” that when the wrong product is sent - the return cost is covered by them - they refused to organise shipment. I sent multiple emails and each response sounded generic and some of them contradictory with the others. Complete scam, I now reported this in my bank and I hope they retrieve my money back.

2 décembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Kasia,
We’re truly sorry for the frustration this has caused. If the item you received doesn’t match the photos or your order, that’s something we want to review and fix properly.

Please email us at info@jensen-mode.com
with your order number and a couple of photos of what you received. We’ll check your case in detail and come back to you with a clear next step.

Customer Support – Jensen-Mode

Noté 1 sur 5 étoiles

Sie möchten nochmals eine Dartsellung…

Sie möchten nochmals eine Dartsellung zu Ihrem Shop...dann machen wir das doch öffendlich, damit gleich alle es mitbekommen.
Sie schreiben auf Ihre Internetseite:
"Willkommen bei Jensen Mode, deinem neuen Lieblingsshop für stilvolle und erschwingliche Mode! Wir sind ein deutscher Online-Shop, der im Mai 2024 gegründet wurde. "

Sie verstoßen gegen deutsches Recht, ganz einfach:
A) kein Impressum gemäß § 5 DDG
B) ebenfalls Verstoß gegen § 18 MSTV
Ferner: Ihre AGB halten einer AGB-Kontrolle nach §§ 305 ff. BGB nicht stand.
Ergo alles was ein deutscher Shop rechtlich einhalten muss, wird von Ihnen nicht eingehalten...damit ist meines Erachtens eine bewusste Täusung der Verbraucher (Kunden) nicht gewollt....ziehen Sie selbst Ihre Schlüsse daraus...

8 décembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hallo Thomas,
vielen Dank für Ihren Hinweis. Es tut uns leid, wenn hier Unklarheiten entstanden sind. Bitte kontaktieren Sie uns noch einmal unter info@jensen-mode.com
, damit wir die von Ihnen genannten Punkte direkt mit Ihnen klären können.

Mit freundlichen Grüßen
Jensen Mode

Noté 1 sur 5 étoiles

Not German as stated cheap China…

Not German as stated cheap China company selling low grade cloths at inflated prices what you see on the web site is not what you will receive do not waste your money avoid at all costs.

1 novembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hello Mark,

we’re really sorry to hear that you feel this way — that’s definitely not the experience we want anyone to have with us.
Please reach out to us again at info@jensen-mode.com
, and we’ll look into your case as quickly and carefully as possible.
We truly want to help and make this right for you.

Kind regards,
Jensen Mode – Customer Support

Noté 1 sur 5 étoiles

Avoid this website.

Avoid this website.
They sent extremely poor-quality products, nothing like the photos.
They ignored all my emails for weeks, and only replied after my bank processed a chargeback.
Very unprofessional company — many other customers had the same problem.
Do not trust this store.

28 octobre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hi Barna,

we’re very sorry to read about your experience and that you are so disappointed with both the product quality and our communication. This is not the standard we want to offer at Jensen Mode.

We would really like to review your case in detail and see what went wrong with your order and with the email communication. Please contact us at info@jensen-mode.com
with your order number and any relevant details, so we can investigate this and look for a fair solution together with you.

Kind regards,
your Jensen Mode team

Noté 1 sur 5 étoiles

Cheap chinese junk, expensive return

To start with, this review is not about jensenmode nl, it's about jensen-mode com

They sent me a pair of cheap, horrible-quality shoes and didn’t even bother putting them in a box, so they arrived creased. Their return policy was in German, which made me believe it was a German company and that returning wouldn’t be a problem. That was clearly misleading.

They tried to block the return, offering small discounts if I agreed to keep the shoes, and only after several emails did they finally send me a return address. It turned out the company is actually in China. Now I have to ship the shoes back at my own expense, which costs more than half the purchase price.

If I had known this in advance, I would never have ordered. This feels like a deliberate trick, they send you low-quality junk and make the return process so difficult and expensive that you’re forced to give up.

UPD: I have no idea why they responded to me in German, they are clearly trying to mislead people and be perceived as a German company. So dodgy. I've been in touch with their support at the email suggested in their response. They insist I should ship the return to China at my own expense.

13 octobre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Hallo Victoria,
es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben, und wir verstehen Ihren Ärger. Bitte beachten Sie, dass jensen-mode.com unabhängig agiert und nicht mit anderen ähnlich benannten Seiten verbunden ist. Wir legen großen Wert auf transparente Kommunikation und zuverlässigen Service. Falls Ihre Bestellung über unsere offizielle Webseite erfolgt ist, kontaktieren Sie uns bitte unter info@jensen-mode.com
, damit wir den Fall prüfen und Ihnen innerhalb von 24–48 Stunden weiterhelfen können.

Freundliche Grüße,
Kundendienst – Jensen Mode

Noté 5 sur 5 étoiles

Elegante Bluse

Diese elegante Bluse überzeugt durch hochwertigen Stoff und einen modernen Schnitt. Sie eignet sich für Büro, Freizeit und besondere Anlässe und verleiht jedem Outfit einen stilvollen Look.

26 septembre 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Lieber Kilian Hoffmann,
herzlichen Dank für Ihre ausführliche Rückmeldung! Es freut uns sehr, dass die elegante Bluse mit Stoffqualität und modernem Schnitt überzeugt und sich für Büro, Freizeit und besondere Anlässe bewährt. Wenn wir Sie bei Größenberatung, Styling oder einer weiteren Bestellung unterstützen dürfen, schreiben Sie uns jederzeit an info@jensen-mode.com
Vielen Dank – Jensen-Mode

Noté 1 sur 5 étoiles

Oplichting, hier niets bestellen!

Ze hebben een mooie winkel, maar sturen via dropshipment totzooi vanuit China. Alllereerst duurt het 2 weken alvorens je iets ontvangt, en dan is het ook nog zooi.

Terugsturen is niet mogelijk... ze hebben een fake adres in Engeland (een katoor waar je per uur een kamer kunt huren) en na heel veel vragen krijg je eindelijk een retour en mket je het terugsturen naar China, met verzendkosten die hoger zijn dat het product.

Conclusie: hier niets bestellen!!!

17 décembre 2024
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Bedankt voor je review. Het lijkt erop dat deze bedoeld is voor jensenmode.nl en niet voor jensen-mode.com. Wij zijn namelijk de eigenaren van jensen-mode.com en richten ons uitsluitend op de Duitse en Deense markt, niet op de Nederlandse markt.

We willen je vriendelijk verzoeken om je review bij het juiste Trustpilot-profiel te plaatsen. Alvast hartelijk dank voor je begrip en medewerking!

Noté 1 sur 5 étoiles

Slechte kwaliteit made in China

Slechte kwaliteit komt niet overeen met de foto’s op de site. Komt uit China daarom alles synthetisch en brandgevaarlijk.
De prijs die je betaald is veel te hoog voor deze nep artikelen.

13 janvier 2025
Avis spontané
Logo de Deutsche Mode Ltd.

Réponse de Deutsche Mode Ltd.

Bedankt voor je review. Het lijkt erop dat deze bedoeld is voor jensenmode.nl en niet voor jensen-mode.com. Wij zijn namelijk de eigenaren van jensen-mode.com en richten ons uitsluitend op de Duitse en Deense markt, niet op de Nederlandse markt.

We willen je vriendelijk verzoeken om je review bij het juiste Trustpilot-profiel te plaatsen. Alvast hartelijk dank voor je begrip en medewerking!

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