Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
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Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
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Two pairs of ladies shoes were ordered size 5, but the shoes delivered were far too small and my partner could not even put them on. The quality of both pairs looked cheap and poorly... Voir plus
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I am now raising with trading standards…
I am now raising with trading standards and would please ask everyone to do the same to take this website down. I lost £40 on a “silk embroidered tailored”
Top which came in a polyester smock form my primary school child could have made with printed on embroidery pattern. I have lost £40 now and my dignity for being silly enough to fall for this! Wish I had read reviews first. Please help by raising your issues with Trading standards too 🙏
25 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that your purchase did not meet your expectations and understand how disappointing this experience has been for you. We regret your concerns regarding the quality of the item and that you have been left feeling frustrated and dissatisfied. Your feedback is important to us, and we would appreciate the opportunity to review your case in more detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
What an utterly dreadful experience
What an utterly dreadful experience. Do not buy from this company. They purport to be UK based, but it is utter tat from China. The shoes were too small and absolutely reeked of cheap plastic - marketed as leather. Tried to contact their 'customer support' email an guess what? No reply! AVOID
25 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and understand how disappointing it must have been to receive shoes that did not meet your expectations. We sincerely apologize for the concerns you raised regarding the sizing, quality, and the lack of response to your enquiry. We value your feedback and would appreciate the opportunity to review your case and address your concerns.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
A complete waste of money!!!
My orthopaedic trainers arrived today after 2 weeks. They are certainly not orthopaedic as stated. They are moulded plastic with an overwhelming smell, and creased heels. I paid £30.00 for trainers that arrived from China not a company in London. They arrived in a bag much like what you receive from SHEIN. I am disgusted by the money I have wasted, they look like they would cost £5.00 from a cheap market!!! They are only fit for the bin. My advice is to buy from a reputable company and don’t waste your money. I have requested a refund!!! I wish I had read the reviews before I had ordered. Shocking company!!
24 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that the trainers you received did not meet your expectations. We understand how disappointing it is when a product differs from what was anticipated, particularly regarding quality, condition, and comfort. We regret the frustration this experience has caused and appreciate you taking the time to share your feedback.
Our products are shipped directly from our warehouse in China, which enables us to keep production and packaging costs down.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could give zero stars I would
If I could give zero stars I would. Don’t be duped like I was. The item I purchased was beautifully illustrated and described as leather. There was no indication until the next day that the item wasn’t in stock and I would need to wait weeks for it to arrive from China. The shoes are plastic and although they fit the straps for sling backs are not long enough to go around the back of my ankle!! No response to emails. £34 wasted.
8 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how disappointing it must have been to receive shoes that did not match your expectations. We regret your concerns regarding the product description, delivery timeframe, and the lack of response to your emails. This is not the experience we want for our customers, and we appreciate you bringing these issues to our attention.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I was misled by the title
I was misled by the title Jesse London, I thought they were based in London.
It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in customs in China for a very long time. Anyone thinking of purchasing anything from this site DON’T DO IT
This company is oversea’s they clearly know what they’re doing. They profit by not refunding customer even tho I follow their return policy instructions
24 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that your purchase did not meet your expectations. We understand your disappointment regarding the quality of the item and the difficulties you have experienced with the return process. It is frustrating when a shopping experience does not go as planned, and we appreciate you taking the time to share your feedback.
Our products are shipped directly from our warehouse in China, which enables us to keep production and packaging costs down. We are also aware that international returns can be a hassle, and we apologize for the frustration this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
NO Delivery Attempt - Fake Royal Mail Tracking BEWARE
I ordered a pair of lovely looking black orthopedic sandals using my bank debit card. This was at the beginning of May 26 and no sign of them. When checking the tracking details they have claimed that they attempted delivery (they 100% didn't) loads of times so after emailing them twice and getting no-where I Googled them and have found 100s of complaints. So I have just gone to my bank and filled out a very straight forward form and immediatly got my money back so this must be happening accross the UK affecting thousands of us. I now think that this company (in the past few weeks) has just stopped sending out goods hoping that people won't chase them. So anyone reading this just request a refund from your bank ...... my refund took 5 minutes and it was for £37 so not a few pennies. IF they are still operating and scamming you should get your money back immediatly. Even Co-Pilot advised me not to bother with emailing them at all, just told me to get my money back. Good luck everyone.
20 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how frustrating it must have been to wait for your order and feel that your concerns were not resolved satisfactorily. We regret the disappointment caused by the delivery issues and the difficulties you encountered while seeking assistance. Customer feedback is important to us, and we would appreciate the opportunity to review the details of your case.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Extremely poor quality for the price
Extremely poor quality for the price. They won't last a season, almost paper/cardboard like! Not returning as return policy is impossible. Have to pay for return to China and a percentage is taken off for processing which is ridiculous. Will never buy form this website again. In fact going to block. Not that short of a scam
23 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that the items did not meet your expectations in terms of quality and that you were left disappointed with your overall experience. We understand your frustration regarding the return process and regret that this has affected your confidence in our brand. Your feedback is important to us, and we appreciate you taking the time to share it.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Liked the clothes but the delivery was…
Liked the clothes but the delivery was a little longer than I thought it would be.
23 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
Thank you for your review and for choosing Jesse London. We're delighted to hear that you liked the clothes, although we're sorry that the delivery took longer than you expected. We appreciate your patience and your feedback, as it helps us continue improving our service.
Kind regards,
The Jesse London Team
My suit has not come yet and it has…
My suit has not come yet and it has been more than 3 weeks and it is unacceptable to have us waiting for a suit that should have arrived on a Friday as it says on the website. Plus it says Jesse London but get the clothing from China, this can’t be allowed.
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about the delay with your order and understand how frustrating it is to be waiting longer than expected, especially when you were relying on the delivery timeframe shown. We sincerely apologize for the inconvenience and disappointment this has caused. We would like the opportunity to investigate the status of your order and provide further assistance.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would give zero stars if I could
I would give zero stars if I could. This website is a scam. The sizing is completely wrong and your options are either to return to CHINA at your own cost or in my case get a 10% refund which amounted to £3.
I will see what legal recourse is available as this fraud cannot be allowed to happen in the UK in this day and age.
Stay away from this 'company'!
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand your frustration regarding the sizing and the resolution offered. It is disappointing to learn that the item did not meet your expectations and that you have been left feeling dissatisfied with the outcome. We take customer feedback seriously and would appreciate the opportunity to review your concerns in more detail.
Our products are dispatched directly from our warehouse in China, which enables us to keep production and packaging costs down. We are also aware that international returns can be a hassle, and we apologise for the frustration this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
** AVOID AVOID AVOID **
** AVOID AVOID AVOID **
WHAT A LOAD OF CRAP
Shoes have just arrived after 10 weeks
2 sizes too big
made from cheapest materials
Misleading you to believe London store
all this expensive rubbish is from china
too expensive to send back 😡 be warned people.
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your disappointment with your order. We understand how frustrating it is to experience a long delivery time, receive shoes that do not fit as expected, and feel that the quality did not match your expectations. We regret that your experience has left you feeling dissatisfied and appreciate you sharing your feedback with us.
Our products are dispatched directly from our warehouse in China, which enables us to keep production and packaging costs down. We are also aware that international returns can be a hassle, and we apologise for the frustration this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID – EXTREMELY POOR RETURNS EXPERIENCE
AVOID – EXTREMELY POOR RETURNS EXPERIENCE
I wish I had read the reviews before ordering.
The item I received was not what I expected, so I followed Jesse London's return process exactly as instructed. I was provided with a return form and a return address in China and paid £54.90 of my own money to return two parcels.
I supplied the company with the tracking numbers they requested and kept them updated throughout the process.
After several months, I was repeatedly told that my parcel was "still in customs". However, one of the parcels was eventually returned to me in the UK. Tracking showed that it had reached China and been processed before being returned.
When I asked Jesse London for the specific reason the parcel had been returned, they admitted they could not provide any evidence or documentation explaining what had happened. Instead, I received repeated emails suggesting various possible reasons, including customs fees, address issues and customs declarations, but no proof was ever provided.
Despite the parcel being returned to me and despite spending £54.90 on return postage, Jesse London refused both to arrange collection and to issue a refund unless the parcel was successfully delivered to their warehouse.
The most frustrating part was the constant repetition of template responses which failed to address the evidence I provided.
I have spent months trying to resolve this issue and am still left with the goods, no refund, and significant postage costs.
My advice to anyone considering a purchase is to carefully research the company's returns process before ordering and, if you believe there may be a problem, contact your bank or payment provider as soon as possible because time limits can apply to disputes and chargeback claims.
Based on my experience, I would not purchase from this company again.
UPDATE AFTER JESSE LONDON’S PUBLIC RESPONSE
Jesse London publicly replied to this review stating that they wished to review my case and work towards a fair resolution.
I contacted them as requested and supplied my order details.
Unfortunately, no resolution was offered.
Instead, I received the same response I have been receiving for months.
Jesse London still cannot tell me why my returned parcel was sent back to me, cannot provide any evidence explaining the return, will not arrange collection, and will not issue a refund unless the parcel reaches their warehouse.
Despite admitting that they do not know why the first return failed, they continue to expect me to pay further international shipping costs to send the parcel to China again.
I therefore feel that the public response posted to this review has not resulted in any meaningful attempt to resolve my case.
I am updating this review so that potential customers can see both the public statements and the actual outcome.
22 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to read about your experience and understand the frustration caused by the length of time spent trying to resolve this matter. We appreciate the detailed information you have provided regarding the return shipment, tracking updates, and the difficulties you encountered throughout the process. We regret that you feel your concerns were not adequately addressed and that the outcome has left you dissatisfied.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Day-light Robbery - Poor Quality Item Delivered
I am extremely disappointed with my experience. I ordered an outfit for my niece's wedding, but it arrived late and looked nothing like the item advertised on the website. The material was of very poor quality and felt cheap, making it completely unsuitable for such an important occasion.
When I contacted Customer Services to request a refund, I was told that I would need to return the outfit to an address in China at my own expense or accept a 15% discount on a future purchase. Given the poor quality of the item I received, I have no confidence in placing another order, and the cost of returning the item is unreasonable.
Had I known the true quality of the garment and the difficulties involved in obtaining a refund, I would never have ordered from this company. My experience has been frustrating, disappointing, and costly. I would strongly advise potential customers to research carefully before purchasing.
26 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how disappointing it must have been to receive an outfit that did not meet your expectations for such an important family occasion. We regret the delay in delivery, the concerns you raised regarding the quality of the garment, and the frustration you experienced while seeking a resolution. Your feedback is important to us, and we appreciate you taking the time to share these concerns.
Our products are shipped directly from our warehouse in China, which helps keep production and packaging costs lower. We understand that international return shipping costs can be frustrating, and we appreciate your feedback regarding this experience.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from here
Do not buy from here.
Shoes are awful and return policy non existent. They ensure you keep shoes so don’t waste your money.
Sharks!
Will never buy from them…
21 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with the shoes you received and with your experience regarding returns. We understand your frustration and regret that we did not meet your expectations. Customer feedback is taken seriously, and we would appreciate the opportunity to look into your concerns and review your case.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Never buy from this company
Never buy from this company. Very bad quality clothing, and if you want to return it, they will ask you to send the item to China which the cost of mailing is far more expensive than the cost of the item.
25 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that you were disappointed with the quality of the clothing and your experience with the return process. We understand how frustrating it can be when a purchase does not meet expectations and when return costs become a concern. Your feedback is important to us, and we regret the dissatisfaction this has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful company so not be fooled by the…
Awful company do not be fooled by the London in the name! Ordered two dresses both appalling quality tried to refund, had to pay the return postage only to be left at customs and now being returned! This seems a running theme with them!
Absolute scammers will be reporting to trading standards do not use !
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and understand how frustrating this situation must have been. We regret that the dresses did not meet your expectations and that you encountered difficulties during the return process. We take customer concerns seriously and would appreciate the opportunity to review the details of your case and investigate what happened.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful
Awful, after placing an order I emailed & tried to phone (number given not recognised) after 30 days my order arrived, it was very very poor quality & colour nothing like in the photos. Going by peoples comments on returns I think I will just put it in the recycling bin. Do not buy from these scammers 😡
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand your frustration. Waiting an extended period for your order, experiencing difficulty reaching us, and then receiving an item that did not match your expectations in quality or appearance is understandably disappointing. We regret that we have let you down and would appreciate the opportunity to review your concerns further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Don’t even consider ordering!! It’s not worth it
I ordered the Rosie Sandals. Carefully measured before ordering to select correct size. Ordered a size 41 and what arrived, I would say, is about 3 sizes smaller. In fact the length of the sandal is smaller than the foot length specified for my size.
Ordering from China is always with some risk, but the returns policy is ridiculous and not even worth considering - read it. Sent the company photos and had a prompt reply to tell me sandals were the correct size! They are clearly not. They have offered a 15% refund and I get to keep the tiny sandals. Not impressed. Just don’t bother. I’m off back to Birkenstock, where at least I know I won’t get ripped off. Hey ho.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that the sandals you received did not fit as expected despite carefully following the sizing guidance. We understand how disappointing and frustrating this must be, especially after providing photos and still feeling that your concerns were not properly resolved. Your feedback regarding sizing and the return experience is appreciated, and we regret that this purchase did not meet your expectations.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Long wait for items and quality not goid
Long wait for items and quality not good
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with both the delivery time and the quality of the items you received. We understand how frustrating it can be when a purchase does not meet expectations, and we sincerely apologize for the inconvenience caused. Your feedback is valuable to us and helps us improve our products and service.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful shoes
The shoes I ordered took a long time. I wish I'd read reviews first. Terrible quality. Plastic not leather as described. I thought the company was in london not china so returns would be easy. Looking at their returns system it looks very difficult and expensive. Do not order from this company.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery time, the quality of the shoes, and the concerns you have about the return process. Customer feedback is important to us, and we regret the frustration this situation has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
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