Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Voir plus
L'entreprise a répondu
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Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Voir plus
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Poor quality item, different in product material and colour from images shown online. Returned item to Asia only to be in customs for weeks then refused. Avoid Jesse 'London'
L'entreprise a répondu
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Voir plus
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743 avis
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Don’t even consider ordering!! It’s not worth it
I ordered the Rosie Sandals. Carefully measured before ordering to select correct size. Ordered a size 41 and what arrived, I would say, is about 3 sizes smaller. In fact the length of the sandal is smaller than the foot length specified for my size.
Ordering from China is always with some risk, but the returns policy is ridiculous and not even worth considering - read it. Sent the company photos and had a prompt reply to tell me sandals were the correct size! They are clearly not. They have offered a 15% refund and I get to keep the tiny sandals. Not impressed. Just don’t bother. I’m off back to Birkenstock, where at least I know I won’t get ripped off. Hey ho.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that the sandals you received did not fit as expected despite carefully following the sizing guidance. We understand how disappointing and frustrating this must be, especially after providing photos and still feeling that your concerns were not properly resolved. Your feedback regarding sizing and the return experience is appreciated, and we regret that this purchase did not meet your expectations.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Long wait for items and quality not goid
Long wait for items and quality not good
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with both the delivery time and the quality of the items you received. We understand how frustrating it can be when a purchase does not meet expectations, and we sincerely apologize for the inconvenience caused. Your feedback is valuable to us and helps us improve our products and service.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Awful shoes
The shoes I ordered took a long time. I wish I'd read reviews first. Terrible quality. Plastic not leather as described. I thought the company was in london not china so returns would be easy. Looking at their returns system it looks very difficult and expensive. Do not order from this company.
18 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery time, the quality of the shoes, and the concerns you have about the return process. Customer feedback is important to us, and we regret the frustration this situation has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please, Please, Please Don't use Jesse-London
Please, please, please don't go anywhere near Jesse-London. Complete rip off. Clothes although XL were like a 14. Clothing quality was dreadful and not as shown on their website.
No invoice with prices and return information included. Email quoted did not work. Trading standards should be involved in this and it should be shut down.
I sent two emails to customer service with no response. A resolution can only be found if the trader provides clear return information and responds to email requests.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear that your purchase did not meet your expectations. We understand your disappointment regarding the sizing, product quality, and the difficulties you experienced when trying to obtain return information. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Order shirt haven’t sent it out refuse…
Order shirt haven’t sent it out refuse to reply to my emails they are scammers avoid this company
17 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and understand how frustrating it is when you are waiting for an order and feel that your messages have gone unanswered. We sincerely apologize for the inconvenience and disappointment this has caused. We would appreciate the opportunity to review your order and address your concerns directly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
very very bad quality product
bad quality product. for hte price total sham. looks like even temu/shein do better quality. The customer service is never replying to email how to return. by giving a return code. Scam and fraud company steer clear.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that you were disappointed with the quality of your purchase and the support you received. We understand how frustrating it can be when an item does not meet expectations and when you feel your return request has not been addressed promptly. Please accept our sincere apologies for the inconvenience and frustration caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Avoid this site at all costs
Avoid this site at all costs! Shipped from China. Quality? What Quality? Absolutely dreadful. Stuff ordered looks nothing like the picture. Dreadful cheap material. Would send it back but would probably cost an absolute fortune!
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are truly sorry to hear that the items you received did not meet your expectations. We understand how disappointing it is when a product differs from what was anticipated, particularly regarding its appearance and quality. Your feedback is important to us, and we regret the frustration this experience has caused.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
ITS A SCAM WEBSITE AVOID IT
never buy something from them
very poor quality products
you cannot send it back and cannot get your refund back as well
also they promising to return only 10 % refund because of other costs which they’re keeping
very disappointing website
SCAM SCAM SCAM AVOID
1 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that you were disappointed with the quality of your purchase and your experience with our return process. We understand your frustration and regret that we have not met your expectations. Feedback like yours is taken seriously, and we would appreciate the opportunity to review your concerns and look into what happened.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Company says they accept return and…
Company says they accept return and refunds but no one ever gets back to you. This is a disgrace and I wish I never purchased anything from them, all I want to do is return an item and get a refund.
2 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and understand how frustrating it must be to feel that your return request has not been addressed. We apologize for any delay in communication and for the disappointment this has caused. Customer satisfaction is important to us, and we would like the opportunity to review your case and assist further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Warning do not buy from this company!
WARNING! Absolutely awful! DO NOT buy from here! Item was nothing like the image and to top it off you can only return at own cost to china or accept 10% refund and not ship at extortionate cost, so not worth returning. I would advise no one to buy from here and also this company be reviewed as not following consumer law correctly as the site does not make it clear goods come from china! As looks London based. This business should be shut down by companies house for failure to meet standards.
8 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to read about your disappointment and understand your frustration with the item you received and the return process. It is upsetting to hear that the product did not meet your expectations or match what you anticipated from the listing. We take feedback like yours seriously and would welcome the opportunity to investigate your concerns and review the circumstances of your order.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Refund problem - no response.
I have emailed Jesse London twice as I wanted to return the 2 dresses I ordered as they were far too big. I didn’t need to try them on to know this.
I want a full refund for them both asap or I will take further action.
I am aware I have to pay for the cost of returning these items.
Order no. #JL518565
Please reply to this message.
Thank you.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that the dresses did not fit as expected and understand your frustration regarding the delay in receiving a response. We sincerely apologize for any inconvenience this situation has caused. Your feedback is important to us, and we would like the opportunity to look into this matter and assist you further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company provides poor quality…
This company provides poor quality goods which are not standard UK sizes. They come from China - which is not made clear - and take 5-6 weeks. They ignore requests for refunds but miraculously reply to marketing emails after the refund window expires - DO
NOT BUY FROM THESE PEOPLE - akin to fraudulent business practices.
16 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sincerely sorry to hear about your experience and regret that the items did not meet your expectations. We understand how frustrating it can be to experience sizing concerns, longer delivery times, and difficulties when seeking assistance. Customer satisfaction is very important to us, and we would appreciate the opportunity to review your concerns in more detail.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shoddy practice
Dress way too small, not size I ordered (looks at least 2 sizes smaller) and size label actually cut out! Very convenient!! No other label to be seen. No tags on dress at all. Took a fortnight to receive as well. Had to suffer about 10 emails from them whilst waiting. After what I've now read about this company (too late) I won't even bother to try to return. A charity shop may be grateful for the dress. DON'T BUY FROM THIS COMPANY!!!
15 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear about your experience and completely understand your frustration. Receiving an item that does not match the expected sizing, especially with missing labels and a long delivery time, is understandably disappointing. We also regret that our communication during the shipping process added to your frustration rather than helping reassure you.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
No return label
After receiving a black jumpsuit that didn't look like the picture I wanted to return it. I was told via email that any returns are at your own expense. This was going to cost £25 to return to China. Not happy.
15 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We are sorry to hear that the jumpsuit you received did not meet your expectations and that you were unhappy with the return process. We understand how disappointing this must have been, especially when the return costs were higher than expected. Your feedback is important to us, and we would appreciate the chance to review your case further.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I would give less than one if i could
I would give less than one if i could. The company is Chinese, and returns need to be sent there at your own exoence despite a problem with the poor quality goods
15 décembre 2025
Avis spontané
Réponse de Jesse London
Hi,
We are very sorry to hear that you were disappointed with the quality of your order and the returns experience. We understand your frustration and apologise that your experience did not meet your expectations. Customer satisfaction is very important to us, and we would appreciate the opportunity to review the matter properly.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s a scam
Paid £48.95 for shoes. When they arrived, were made of cheap plastic. Company won’t refund and expect customers to pay for return postage to China. Emails are AI generated and don’t care what you say. This is a scam
12 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the material and quality of the shoes received and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the return shipping arrangements and the communication you received from customer service.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Do not buy from this company
Do not buy from this company. I ordered a dress which took 6 weeks to arrive, from China of course, even though the company appears to be London based. The quality was absolutely dreadful so it couldn't be worn. To return it would mean sending it back to China at my own expense, so the best they could offer is a 15% refund. Very disappointing and unsatisfactory
13 juin 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay, the quality of the dress received, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the item received, and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Scammed
I ordered the product on the 19th May for an event on June 1st. The suit did not arrive until the 8th of June despite the 4-8 day delivery stated on the website, so I had to go and buy one elsewhere prior to the event. When I finally received the item, the quality is extremely poor and looks nothing like the suit advertised. As I no longer needed and was not happy with the product, I looked at how I can return the items. Returning the items required me to pay for it to be returned to Asia and pay all customs duties, taxes and handling fees along with a 15% restocking fee. At this point I have basically been scammed out of my money. I have messaged the company and heard nothing. Very poor experience.
19 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the suit received, and the inconvenience caused by the item arriving after your event.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return conditions, associated costs, and the lack of response to your recent messages.
We take concerns like this seriously and would like the opportunity to review your order, the delivery timeline, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
DON'T USE THIS COMPANY
Two months down the line 30emails later. A dress they sent that was faulty with a broken zip. I requested a refund £40. The company ignored this request even though I sent photos & sent me replacement that I said I didn't want. Now that has arrived. They want me to pay to return both dresses offered me £4 refund which they will then take a 15% restocking charge out of that. I'm sure I'm speaking to a computer or AI ABSOLUTELY DISCUSTING !!! PLEASE DON'T EVER USE THIS COMPANY.
5 mai 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, particularly regarding the faulty item received, the ongoing communication issues, and the handling of your refund request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent after you had clearly requested a refund, as well as your concerns about the return arrangements and associated costs.
We take concerns like this seriously and would like the opportunity to review your order, the photographs provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
As with all others complete rubbish
As with all others. Very poor quality item. The skirt was £150 and complete rubbish. Return is in china and to an address that cannot be delivered to. Having had to pay my own return costs of £40 the item is now lost and I used DPD service who said address doesn’t exist and cannot take deliveries. I should have googled first for these reviews.
3 avril 2026
Avis spontané
Réponse de Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality of the skirt received and the difficulties you encountered with the return shipment.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and the additional costs you incurred attempting to return the item.
We take concerns like this seriously and would like the opportunity to review your order, the return tracking details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, proof of postage, tracking information, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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