I was notified that the charm was being made and could take time, which I already I understood, however, it was good to have that consideration shown. I received my owl and the pussycat charm via expr... Voir plus
L'entreprise a répondu
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Arrived well packed. Bought Owl and pussycat in a pea green boat. Delightful charm, well made and rich in detail, just like the example on website. Glad I found this company. Have just purchased more... Voir plus
L'entreprise a répondu
A gorgeous mix of nostalgia inspired and original designs. Some of the charms, such as Jemima and the Forest Amazon Tree Frog, are real statement pieces that can be worn on their own. The charms are g... Voir plus
L'entreprise a répondu
Love the products but it took way too long for shipping. Bought as a gift but took nearly a month to arrive so it was too late
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Jewel Aus, we may not be a large corporation, but we take pride in being personal and approachable. We are committed to resolving your concerns, appreciating your feedback, and addressing any frustrations with care. When you reach out to us, you’re not just a customer—you’re a mother, father, daughter, or son, and we see you as part of our extended community. We believe in human connections, not just business transactions. Let’s work together to create moments of joy.
Coordonnées de contact
Australie
- jewelaus.com
4,6
Excellent
54 avis
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A répondu à 100 % de ses avis négatifs
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Jewelry delivery was very smart
Jewelry delivery was very smart. Packaging was beautiful and prices exceptional. Thank you so much.
29 juin 2026
Réponse de Jewelaus
Thank you so much for your wonderful feedback! I'm delighted to hear that you loved the packaging and found the prices exceptional. I put a lot of care into every order, so it's great to know it made a positive impression. I truly appreciate your support and hope to welcome you back to Jewelaus again soon!
Communication… with this company is poor
I was very disappointed in the lack of communication regarding the rabbit
16 juin 2026
Réponse de Jewelaus
I'm sorry to hear this.
I can see that we've sent several emails to you but haven't received any replies. I can also see that your Rabbit charm was successfully delivered.
Would you mind checking your spam or junk folder? It's possible that our previous emails may have been filtered there, which could explain why you haven't seen them.
Please let us know if there's anything else we can help with—we're always happy to assist.
Réponse de Jewelaus
Thank you so much for your kind words! We're delighted to hear that you're pleased with your charms and appreciate the craftsmanship. Each piece is carefully made, and it means a lot to know that our work is bringing joy to our customers. Thank you for supporting Jewelaus!
Absolutely stunning
Absolutely stunning. Handmade solid sterling silver polished Honey bear charm with jewel eyes. Highly recommend this product and seller. Will not be disappointed. Limited edition.
30 mai 2026
Réponse de Jewelaus
Thank you for your lovely feedback! We're delighted that you love your Honey Bear charm. Every piece is handcrafted with care, so it's wonderful to hear that the quality and details stood out to you. Thank you for recommending both our charms and our store—it means the world to a small artisan business like Jewelaus. We hope you enjoy your limited-edition treasure for years to come!
Beautiful charms
Beautiful, high quality charms, received quickly, well packaged. Good company, highly reconmended
22 mai 2026
Réponse de Jewelaus
Thank you for your lovely feedback! We're so pleased that you love your charms and that they arrived quickly and well packaged. Your recommendation means so much to us. Thank you for supporting Jewelaus!
Excellent quality silver charms creating nostalgia and magic…
Excellent quality silver charms creating nostalgia and magic. Outstanding customer service ensuring customers are happy with their products. Unique opportunity to see the charms evolve from original art work to completed product . Very happy customer
25 mai 2026
Avis spontané
Réponse de Jewelaus
Thank you so much for your beautiful review! We’re incredibly grateful for your support and kind words. Creating charms that bring nostalgia, magic, and meaning to our customers is exactly why we started Jewelaus.
It means so much to hear that you’ve enjoyed seeing the journey from the original artwork through to the finished charm — we love sharing that creative process with our community. Thank you again for being such a valued customer, and we can’t wait to create more special pieces for you in the future
Beautiful and Distinctive Charms
A gorgeous mix of nostalgia inspired and original designs. Some of the charms, such as Jemima and the Forest Amazon Tree Frog, are real statement pieces that can be worn on their own. The charms are great quality and have a beautiful finish. They use environmentally friendly packaging but still wrap everything thoughtfully, it's like opening a gift. Customer service is also top notch. I am looking forward to seeing more of their original designs.
2 mai 2026
Avis spontané
Réponse de Jewelaus
Thank you so much for this wonderful review! We’re so happy you love the mix of nostalgic and original designs — hearing that charms like Jemima and the Forest Amazon Tree Frog stand out as statement pieces truly means the world to us.
Réponse de Jewelaus
Thank you so much for your lovely review! We’re so happy to hear you loved your charm and had a great experience with our communication and service. Your support truly means a lot to us, and we hope to create more pieces you’ll love in the future
Extremely approachable
Extremely approachable with very prompt responses via web chat. Absolutely lovely charm. Very quickly delivered to Glasgow, well packaged.
21 avril 2026
Réponse de Jewelaus
Thank you so much tommy for your lovely feedback! We’re so happy to hear you loved your charm and had a great experience with our customer service. It’s wonderful to know your order arrived quickly to Glasgow and safely packaged. We truly appreciate your support and hope to see you again soon!
I really appreciated being advised that…
I really appreciated being advised that Paddington wasn’t being made anymore and only a few left. I was able to get a couple more for my Granddaughters. Delivery was only a few days too which was great.
21 avril 2026
Réponse de Jewelaus
Thank you so much jenny for your kind feedback! We’re so glad we could help you secure a few more Paddington charms for your granddaughters before they were gone. It’s wonderful to hear the delivery arrived quickly as well. We truly appreciate your support and hope your granddaughters love their charms!
Réponse de Jewelaus
Thank you so much, Krysztof, for your lovely feedback! We’re delighted to hear you were happy with the fast delivery, communication, and the appearance of your charm. Your support truly means a lot to us, and we hope to see you again soon!
Thanks love them
Thanks, the items arrived quickly. All in their own envelope inside a small box tied up with string. inside the postage box The items were all of top quality & look lovely. So happy. Brought from this company many times.
2 avril 2026
Réponse de Jewelaus
Thank you so much Michele for your wonderful feedback and continued support! We’re delighted to hear your charms arrived quickly and that you enjoyed the packaging and quality of the items. It truly means a lot to us that you’ve chosen to shop with us many times. We hope you continue to love your charms and look forward to sending you more in the future!
The charm broke within 3 days
2 avril 2026
Réponse de Jewelaus
Pendant charms do require care while wearing, as they will snap off if caught or snagged. Sadly, this feedback is the first we are hearing of this as sadly, you chose not to reach out to us. And that is a sad outcome as we are easily contacted.
Réponse de Jewelaus
Hi wayne thank you so much for your kind feedback
Réponse de Jewelaus
Thank you so Much. Deidre i have to say i love the rabbit charm also he is very cute. Much love for your time and comment from all at Jewelaus
Réponse de Jewelaus
Thank you for your feedback. Much love from all at Jewelaus
Réponse de Jewelaus
Thank you for your feedback. Much love from all at Jewelaus
beautifully made jewellery
Loads of great, beautifully made pieces to choose from, all at really great prices and with very friendly, professional communications.
17 février 2026
Réponse de Jewelaus
Thank you, Johnny, your kind words and review are greatly appreciated. Much Thanks from all at Jewelaus
New Charms
I'm happy with this product. Postage took a little longer than previously. Charms are good quality. I'm sure the girls will love them.
5 février 2026
Réponse de Jewelaus
Sorry it took longer, Maggie, sadly, not something we have total control over Aus post can be really quick or not so quick. But thank you for letting us Know and Much love in return for the Feedback its always appreciated
Great quality and service.
Great selection, service and communication. Everything I have purchased has been absolutely lovely. I especially love the the new handbag. I chose the teddy bears and the amount of room inside is amazing. The quality is great.
5 février 2026
Réponse de Jewelaus
Thank you, Keryn, your feedback is very much appreciated, and i send a little love back to you in return for your time and kindness :)
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