Booked in a repair on Saturday 9th May. I was advised an engineer would be on Site within 48 Hours. Phone JLA on Tuesday 12th May to get confirmation the engineer would be arriving on the Tuesday and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
We have had the pleasure of working with Jeff (Collings) over the last few months where he has been excellent in fixing our equipment. He has always been very professional and knowledgable. He has al... Voir plus
L'entreprise a répondu
Reminders sent when duct cleaning is due. Very quick response service when faults are reported. Engineer resolved fault with drier not heating up. Friendly, personable staff.
L'entreprise a répondu
John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de lavoir
- Magasin d'électroménager
- Service de réparation de matériel électrique
- Magasin de pièces et de composants électroniques détachés
- Magasin d'électronique
Écrit par l'entreprise
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Écrit par l'entreprise
Coordonnées de contact
Meadowcroft Lane, HX6 4AJ, Ripponden, Royaume-Uni
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very patient and easy to talk to
Very patient and easy to talk to, information received what was necessary.
31 mars 2026
Réponse de JLA
Good afternoon Zowie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Telephone answered within minuets
Telephone answered within minuets, appointment made and a service within 24 hours
31 mars 2026
Réponse de JLA
Good afternoon Jill,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Morgan was very friendly and helpful
Morgan was very friendly and helpful. She was patient and had to do a bit of back and forth with other departments to sort out my issue.
31 mars 2026
Réponse de JLA
Good afternoon Mrs Roopra,
Thank you so much for your lovely review. I will make sure that Morgan and her manager see this great feedback.
Kind regards,
Ella
The company was very helpful from the…
The company was very helpful from the start and the operative that attended to complete the repair went above and beyond.
18 mars 2026
Réponse de JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Chris and his manager see this fantastic feedback.
Kind regards,
Ella
Réponse de JLA
Good afternoon Teresa,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Réponse de JLA
Good morning Tammy
Thank you so much for your wonderful 5‑star review! Your kind words truly mean a lot. I’ll be sure to share your fantastic feedback with Carmelo and his manager.
Kind regards,
Ella
Quickly answered my call and arranged an engineer
Quickly answered my call and arranged an engineer to attend same day
31 mars 2026
Réponse de JLA
Good morning Paul,
Thank you so much for your lovely 5‑star review. I will make sure that Morgan and her manager see this amazing feedback.
Kind regards,
Ella
Réponse de JLA
Good morning Elspeth,
Thank you so much for your lovely 5‑star review. I will make sure that Phoebe and her manager see this fantastic feedback.
Kind regards,
Ella
Very professional support!
Very professional, and responsive receptionist, requested an engineer, and support has been to resolve our break down within 24hrs, thank you!
30 mars 2026
Réponse de JLA
Good Morning Warren,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
the issue with the washing machine has…
the issue with the washing machine has being going on for a long period of time, someone comes out , says its fixed and it generally breaks again either the same day or the day after then we have to report it again and wait for someone to come out
26 mars 2026
Réponse de JLA
Good afternoon Nicola,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the issues you’re experiencing with your washing machine.
Kind regards,
Ella
Very helpful customer service
Very helpful customer service - queries promptly deal with and in a courteous manner.
30 mars 2026
Réponse de JLA
Good afternoon Rachel,
Thank you for your wonderful 5‑star review. I will ensure that both Bethany and her manager receive this excellent feedback.
Kind regards,
Ella
Excellent Service!
Excellent service… Contacted service department to book engineer appointment due to fault with tumble dryer. The booking service over the phone and the experience was smooth and efficient. The service coordinator was polite and knowledgeable, to the point of suggesting possible solutions to remedy the problem. Unfortunately, the issue was more complicated and so an engineer was booked to attend during a suitable time. Overall, the process was straightforward and I wouldn’t hesitate to use again.
25 mars 2026
Réponse de JLA
Good afternoon Adam,
Thank you for taking the time to leave such a lovely 5‑star review. Your feedback means a lot, and I’ll make sure Ryan and his manager see your comments.
Kind regards,
Ella
Ellie was very friendly and efficient…
Ellie was very friendly and efficient and I felt that she understood my need for urgency as the dryer has broken in a care home
29 mars 2026
Réponse de JLA
Good morning Karen,
Thank you so much for your lovely 5‑star review. I will make sure that Ellie and her manager see this amazing feedback.
Kind regards,
Ella
Quick respond and very good machines
Quick respond and very good machines, incredible staff and company.
25 mars 2026
Réponse de JLA
Good morning Mohamed,
Thank you for your feedback and for the 5‑star review — it means a lot to us.
Kind regards,
Ella
Réponse de JLA
Good morning Zainab,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Réponse de JLA
Good afternoon Jayne,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Réponse de JLA
Good afternoon Stephen,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Very efficient and polite!
26 mars 2026
Réponse de JLA
Good afternoon Daisy,
Thank you so much for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
very good communication with staff…
very good communication with staff member, professional and helpful.
27 mars 2026
Réponse de JLA
Good afternoon Kim,
Thank you so much for your amazing 5‑star review. I will make sure that Ryan and his manager see this lovely feedback.
Kind regards,
Ella
Réponse de JLA
Good afternoon Tamara,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
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