Booked in a repair on Saturday 9th May. I was advised an engineer would be on Site within 48 Hours. Phone JLA on Tuesday 12th May to get confirmation the engineer would be arriving on the Tuesday and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Reminders sent when duct cleaning is due. Very quick response service when faults are reported. Engineer resolved fault with drier not heating up. Friendly, personable staff.
L'entreprise a répondu
John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Voir plus
L'entreprise a répondu
Anna provided excellent service and promptly arranged for an engineer to attend. She answered all my questions clearly and was very helpful throughout. Overall, a great experience thanks to her suppor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de lavoir
- Magasin d'électroménager
- Service de réparation de matériel électrique
- Magasin de pièces et de composants électroniques détachés
- Magasin d'électronique
Écrit par l'entreprise
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Écrit par l'entreprise
Coordonnées de contact
Meadowcroft Lane, HX6 4AJ, Ripponden, Royaume-Uni
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de JLA
Good morning Julian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
When a problem arises
When a problem arises, a phone call seems to get the engineer in place for a visit. Great service. An order is place for parts and as soon as it is in stock, the machines are repaired.
Polite engineers.
31 mars 2026
Réponse de JLA
Good morning Richard,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Agent verified call details and was well received
Agent verified call details and was very thorough explain clearly loverly telephone manner
3 avril 2026
Réponse de JLA
Good morning,
Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear this, and I’ll be sure to pass your fantastic feedback on to Ellie and her manager.
Kind regards,
Ella
Clear conversation
Clear conversation, polite and found the detial to re raise the works, extramly helpful in raising other works and email the link of the online portal.
2 avril 2026
Réponse de JLA
Good morning Janine,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Why can you not get the account details right
Every time I call to report a machine fault you have it listed to the wrong building. I have now gone onto your site and manually put the name of the building the machine is in and which building is paying for it.
Perhaps after 5 attemp's someone there can get the accounts sorted!!
2 avril 2026
Réponse de JLA
Good morning David,
Thank you for providing us with this feedback.
I have passed this on to the relevant department so we can look into resolving this issue.
Kind regards,
Ella
Communication was pertinent
Communication was pertinent and focused on essential information
2 avril 2026
Réponse de JLA
Good morning Monika,
Thank you so much for your lovely 5‑star review. I will make sure that Suhail and his manager see this fantastic feedback.
Kind regards,
Ella
Well organised call system
Well organised call system! Polite friendly customer service! Couldn’t ask for better!
2 avril 2026
Réponse de JLA
Good morning Angeline,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Fantastic service and a fantastic job…
Fantastic service and a fantastic job very professional
2 avril 2026
Réponse de JLA
Good afternoon Alan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Brett is fantastic
Brett is fantastic - always helpful and providing solutions to problem. Always arrives in a timely manner
2 avril 2026
Réponse de JLA
Good afternoon Karl,
Thank you so much for your lovely 5‑star review. I will make sure that Brett and his manager see this amazing feedback.
Kind regards,
Ella
It took 24 hours for engineer to come…
It took 24 hours for engineer to come to repair and seeveral phone calls. Finally when he came he did the repair
30 mars 2026
Réponse de JLA
Good afternoon Lesley,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the delay you have experienced.
Kind regards,
Ella
vERY HELPFUL
2 avril 2026
Réponse de JLA
Good afternoon Angela,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Jamie your engineer was very helpful…
Jamie your engineer was very helpful and professional he kept me updated through out his visit the Beaufort care home and before he left he talked me through what he had done very helpful many thanks R mcmullan maintenance opprative
1 avril 2026
Réponse de JLA
Good afternoon Robert,
Thank you so much for your lovely 5‑star review. I will make sure that Jamie and his manager see this fantastic feedback.
Kind regards,
Ella
Professional and polite staff good…
Professional and polite staff good customer service and friendly
1 avril 2026
Réponse de JLA
Good afternoon Everton,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
from start of phone call to completion…
from start of phone call to completion booking was very easy and assistant was very polite and helpful.
1 avril 2026
Réponse de JLA
Good afternoon Paul,
Thank you for your wonderful 5‑star review! I’ll be sure to pass your kind words on to Phoebe and her manager.
Kind regards,
Ella
The lady I spoke t was very helpful and…
The lady I spoke t was very helpful and patient. Made it a pleasant phone call. She knew what she was talking about.
1 avril 2026
Réponse de JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
Very helpful and prompt
1 avril 2026
Réponse de JLA
Good afternoon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
always helpful & efficient
Friendly, helpful and efficient staff made reporting the fault nice and easy, always a pleasure when contacting the company
1 avril 2026
Réponse de JLA
Good afternoon Jac,
Thank you for your feedback and for leaving a 5‑star review — it’s greatly appreciated.
Kind regards,
Ella
Réponse de JLA
Good afternoon Nazir,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very patient and easy to talk to
Very patient and easy to talk to, information received what was necessary.
31 mars 2026
Réponse de JLA
Good afternoon Zowie,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Telephone answered within minuets
Telephone answered within minuets, appointment made and a service within 24 hours
31 mars 2026
Réponse de JLA
Good afternoon Jill,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
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